Pros: It was super fast to pick up and drop off - no wait at all.
Oct 18 2015
Pros: I had a late flight, and the attendant could not have been more patient and helpful.
Oct 19 2015
Cons: It had been smoked in before.
Nov 2 2015
Cons: very unprofessional check in counter representative. No 'choose your own car' at RIC airport.
Nov 18 2015
Pros: We really appreciated the customer care we got and the upgrade.
Cons: Jeep Patriot has very poor pickup.
Nov 21 2015
They said a Jetta we got a Ford
Pros: Good customer service, easy pick-up, when we booked on Kayak it said Jetta or something similar. Didn't see a single Jetta in the parking lot...otherwise everything was smooth.
Dec 5 2015
Worked out well
Pros: Everything worked out as advertised. Same price, same terms and free car upgrade (they were out of the class I reserved).
Cons: A bit of a long line to check out the car but otherwise e erythromycin worked out well.
Jan 23 2016
Pros: Due to weather and airline flight cancellations I had to turn the car in a day early and at a different location. Alamo handled it beautifully. I thought there might be a penalty. At first I was told there would be no additional charge. When I turned the car in there was actually a reduction in charge.
I always refuel the car before turning it in, but being close on my flight time and not seeing a service station, I had to turn it in needing fuel. That was handled at a reasonable rate - I think.
Jan 25 2016
Easy drop off
Pros: Drop off was quick and easy, what else can I say.
Cons: No problems on drop off.
Feb 1 2016
Pros: Great staff interaction. Great car. Great price.
Pros: Car was cute. Seats were comfy. East to drive. They did give me a partial refund due to issues I had.
Cons: There was no wiper fluid in the front which is a safety issue. The USB port didn't work and wouldn't charge or connect my phone for the gps. It also looked like the trunk had not been vacuumed in a while and the rest of the car the dirt was just spread around like they were trying to make it look clean or using a vacuum that didn't work well.
Nov 29 2015
Cons: Agent had no power or inclination to correct the situation.
Dec 23 2015
Pros: The service
Mar 29 2016
Beware of Fuel Charges
Cons: After dropping the car off I confirmed with the agent on duty that my tank was full and even showed him the receipt from 10min prior to dropping off the car. Still got hit with a $53 fuel charge.
Apr 1 2016
Pros: Friendliness, convenience, price.
Cons: There was nothing to dislike.
Aug 12 2016
Quick and easy
Pros: Ease of getting in and out the door while in ric
Aug 15 2016
Initially poor experience, improved by the end, af
Pros: The second car, a Nissan Altima was great.
Eventually we convinced customer support to refund the second driver fee for the second week, when the second driver had left.
Cons: The fist car rented at the Richmond VA airport was a tired Camry with a pull to the left. The sales agents could not care less, and are not given any power to help the customer.
Cons: Almost was downgraded due to vehicle availability.
Apr 12 2016
Cons: Car had damage which I did not see when picking up car due to lighting in parking garage. Since no one from rental agency did pre trip, I was concerned I would be blamed for damage upon drop off. I was not charged, but a pre and post trip assessment should be conducted with agency and customer. I will use Payless in the future based on value.
Jun 13 2016
Pros: Fast service.
Cons: I forgot my car charger.
Jul 19 2016
Cons: The phone charger didn't work
Jul 22 2016
Pros: The car itself was an excellent, pleasant experience. Enjoyed the high mpg fuel economy. Reliable, efficient. Pick up & Drop off was easy.
Cons: The price quoted online was not total. There were about $100 in extra fees which were not thoroughly explained. I absolutely could not get ahold of an employee on the phone. I was hung up on when I called the 800 number and began to make my inquiry. I had been calling Payless multiple times a day to try to catch them at a less busy time - no answer. I was put on hold for over 20 mins when calling the Avis sales desk that I knew was next door, after being transferred to Payless, saying that Payless was quite busy. In the end, I returned car a day early & final payment was still $30 over online price quote.
At least high fuel economy was great.
Pros: Easy to pick up, easy to drop off. Car drive fine and we did get bumped up to a bigger car.
Cons: It smelled horrible. Couldn't get a new one because we came in so late (late flight). Smoke smell caused headaches.
Sep 3 2016
Cons: I was billed for fuel (twice) while having returned the car with full tank, and had that corrected after a long discussion on the phone and at the drop off. A person receiving the car at your IAD location was extremely rude and inconsiderate. He should not be working for Avis.