Bath towels were the size of hand towels. We stayed 4 nights; the room was never serviced the 2nd day. Room keys didn't work from underground parking; we found a doorway with stairs from the undergrou...
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Amenities at Wingate by Wyndham Richmond Short Pump
- Indoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- Cable or satellite TV
Reviews of Wingate by Wyndham Richmond Short Pump
7.7
Good
1904 verified ratings
Wonderful
922
Very good
329
Good
255
Okay
118
Fair
106
Mediocre
61
Poor
113
Summary of reviews
Guests say
Guests consistently reported issues with the hotel's elevators being out of service, which caused significant inconvenience, especially for those with mobility challenges or heavy luggage. While some guests found the staff to be friendly and helpful, others experienced indifferent or unhelpful service. The hotel's location was frequently praised for its convenience to highways, shopping, and restaurants. Breakfast was generally considered a positive aspect, with several guests enjoying the variety and quality. Cleanliness received mixed feedback, with some rooms described as clean and comfortable, while others noted maintenance issues or signs of wear.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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Score by provider
7.7 out of 10
1618 reviews
8 out of 10
115 reviews
8.2 out of 10
31 reviews
5.2 out of 10
1 review
8.9 out of 10
5 reviews
All reviews
Pros (+) Very clean and staff were great.
Pros (+) Staff was friendly and accommodating. Room was very clean and comfortable. The location was perfect for our needs. Close to what we wanted to see but out of the way. Great all around.
Cons (-) Nothing I didn't like
Pros (+) Almost everything..
Cons (-) I asked for a copy of my billing and was told that I had made the booking online so no copy.I was reading the information in my room and it mentioned the possibility of having swim wear available when...
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Pros (+) Very quiet A lot close by
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's unique offerings?
The hotel offers an indoor pool, complimentary breakfast, and a convenient location near various restaurants and attractions.
Are there any concerns about the cleanliness of the hotel?
Some guests have mentioned issues with the cleanliness of the rooms, such as stained furniture and poor lighting outdoors. However, others have praised the cleanliness and comfort of the rooms.
What practical information should I know about parking availability?
The hotel provides parking, including an EV charging station and underground parking for added convenience and safety during inclement weather.
When is the best time to visit the hotel?
The high season is in March, offering a great time to visit for those looking to enjoy the hotel's amenities and the nearby attractions.
What can I expect from the hotel's customer service?
Guests have highlighted the friendly and accommodating staff, particularly praising individuals like Ms. Juanita. However, some have also expressed concerns about the attitude of certain staff members.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Consider Room Location
Some guests recommend requesting a room away from the elevators to avoid noise disturbances, especially rooms behind the elevators.
Check for Early Check-in Fees
Be aware that early check-in may incur an additional charge, as reported by some guests.
Verify Hot Tub Availability
Prior to booking, it's advisable to confirm the operational status of the hot tub, as it was reported to be out of order by some guests.
Breakfast Expectations
While the breakfast is generally praised, some guests found the variety lacking and suggested adding fresh fruit and bacon to enhance the options.
Noise Concerns
Guests staying in room 217 reported noise disturbances due to its proximity to the elevators, indicating a potential issue with room location.
Maintenance and Upkeep
Several guests noted the need for renovations and maintenance, citing issues with dated decor, malfunctioning appliances, and the overall condition of the hotel.
Staff Friendliness
The staff, particularly Ms. Juanita, received positive feedback for their friendliness and helpfulness, contributing to a pleasant guest experience.
Parking Challenges
Guests mentioned that parking can be tight, especially in the underground garage, so it's advisable to consider this when planning your arrival.
Consider Room Type
Some guests recommended avoiding rooms facing the construction workers' area to minimize noise disruptions, particularly for those sensitive to sound.
Verify Amenities
Prior to arrival, it's advisable to confirm the availability of amenities such as the hot tub and the operational status of appliances like the microwave, as reported by guests.
Location
13991 North Gayton Road, Richmond, VA 23233
What's nearby
- University of Richmond7.8 mi
- Richmond Amtrak Station7.8 mi
- James River and Kanawha Canal10.5 mi
- Virginia Museum of Fine Arts11.1 mi
- Richmond International Raceway12.5 mi
- Hollywood Cemetery12.8 mi
- Richmond Outreach Center13 mi
- Forest Hill Park Richmond Virginia13 mi
- Dominion Resources13.1 mi
- Tredegar Iron Works13.3 mi
- Library of Virginia13.5 mi
- John Marshall House13.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Wingate by Wyndham Richmond Short Pump
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
August | February | $125 | $130 |
Cheapest month to stay with an average 13% drop in price. | Most expensive month to stay with an average 28% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Wingate by Wyndham Richmond Short Pump
Which month has the cheapest rates at Wingate by Wyndham Richmond Short Pump?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Wingate by Wyndham Richmond Short Pump is December, with an average nightly rate of $107. The most expensive month is March at $183 per night.
What is the cheapest day to book Wingate by Wyndham Richmond Short Pump?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Wingate by Wyndham Richmond Short Pump is Sunday, with an average nightly rate of $112. The most expensive day is Thursday at $144 per night.
How far in advance should you book Wingate by Wyndham Richmond Short Pump?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Wingate by Wyndham Richmond Short Pump, book around 2 weeks in advance. This could save you approximately 10% compared to booking last minute.
KAYAK's top tips for your stay at Wingate by Wyndham Richmond Short Pump
FAQs when booking at Wingate by Wyndham Richmond Short Pump
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in RichmondMost recommended
See most recommended stays in RichmondGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
13.4 mi | Richmond Byrd Intl | 20.1 mi |