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friendly and welcoming - good level of quality Maybe some dried / fresh fruit with the continental breakfast
very friendly and helpful staff which makes you feel incredibly welcome and like you are vip guests. clean room, decent facilities, excellent breakfast.
The staff could not do enough to make our stay enjoyable. The food and service were some of the best I have ever sampled. First class in every respect.
The whole experience, from being shown into the lounge and offered drinks on arrival to being shown out when we left, was sheer delight! The staff are wonderful, rooms spotless and bed very comfy, brilliant shower and fabulous food. Can't fault anything and we have booked to stay again in February when we go up for a party! No!!
Everything. I greatly enjoyed the Hotel, Moss Lodge completely. The workers there also so easy to talk and speak friendly. They act what we want to before we notice. So impressive hotel, Moss Lodge. Nothing.
pauline was very nice and looked after us ensuring we were ok and everything was to our satisfaction. the hotel and people looking after us was first class very happy nothing
I was on a short business trip and needed to stay for one night. I therefore needed a bed. I could have chosen a 2-3 star functional hotel, but found a 5 star restored mill owner house with very friendly staff for similar money. My room was very comfortabel with some nice touches - a jug of fresh milk in the fridge. No Sky so could not watch the Champions League (there was freeview).
all very good no
Very comfy and cosy and staff couldn't be more helpful.
Good hotel. Friendly staff. Not much. Room was a bit small.
Use of pool and spa area.
the rooms are of good size food is nice but waayyyy to pricey i have been charges twice on my debit card for the room, the staff is no not helpful. i spoke to someone over the was then went into the hotel spoke to them again about this matter was told refund will be done in 24hours and im still waiting for a refund 10 days later. the service is awful.
Bistro food was excellent - children where welcome. Didn't like that the children couldnt use the pool in sunday morning before we checked out - they were very disappointed only could go in 1pm until 5pm. Also service was very slow at breakfast on sunday morning and not much food left - no good value for money for what we paid for breakfast.
Convenient location for my business commitments, easy to find and easy to get to.The gym was good; I always look for somewhere with those facilities. Gym machines are tired and need servicing, e.g quite a few of the the headphone connections are broken. The piped music in thew gym was too loud.
Comfort of the rooms,leisure availability
Spacious with facilities including free intertnet access, Only stayed B & B so acnnot comment on food. Bar was helpful! The hot water was not hot. I understand they had a problem and were dealign with it.
I stayed at the hotel with my daughter for two nights and we have a fantastic time. The staff were friendly and the facilities excellent. I will definately be going back. Well done!!
The food quality was exellent and restaurant staff friendly. The reception staff were however not rude but not frindley or engaging. Long wait for service while thry sat in their back office, A hotel that thinks its 4Star but isnt quite there
The gym and the pool/spa complex. Reception were very helpful Breakfast a little expensive
Excellent food. The hotel was lightly booked (4 tables in restaurant used)so it seemed unnecessary to make me walk 500 yds to the farthest point in the building and up a floor.Next time I will request a closer room to reception
Comfy bed Woken by other guests getting up early
our daughters wedding was held here some years ago and we had forgotten what a lovely building this is with the original ceiling moulding , chandeliers and open fireplaces. I would recommend it and definitely stay here again. we ate in the fallen angel restaurant and the food was good, wine reasonably priced and service excellent
Very comfortable rooms. Friendly helpful staff. Excellent restaurant facilities.
Clean well appointed room, helpfull staff, excellant bar/ restaurant. Would definitely use again and would recommend View was not very good!
Lovely hotel, real value for money, close to motorways, will use quite a lot for business clients
Ground floor room was comfortable and clean. Self service breakfast with very poor instant coffee. We stayed for a family wedding. The service throughout the function was extremely unorganised. Soup cold, turkey hard. young service staff which didnt seem to have a clue with no-one organising them. i would not reccomend hotel for a function but would for the rooms.
The meals were served very efficiently The furniture in the bedroom was slightly tatty - the wardrobe did not have a handle and a strip was wood was falling off it
Being in business myself I always look closely at the way staff are towards customers.I must say the staff especially the bar staff were polite and showed great pride in their work.
Everything about the hotel was first class
Noise made by staff late at night (e.g. moving barrels) at the back of the hotel outside my ground floor room window (104)
Good location within the town
Good sized room, friendly helpful staff Parking space was a bit restrictive especailly when there was the Wedding fair on the Sunday
Comfortable bed Food
Elegance, comfort and range of facilities in the room
Location Size of room Service at breakfast poor Receptionist overloaded and unable to give us full attention
Location Tv Channels Comfortable bed Window would not close in the bedroom so noisy and draughty - handle was broken off and locking mechanism was an old slider that was insecure Hot water was only a trickle - did not work on the sink tap until shower had been turned on first Not all items on the snack menu in the bar were available Shortage of staff who multi tasked between manning the reception and serving at the bar and food
The facilities and setting were very nice. Hot water pressure for the shower was nearly nonexistent.
Wasn't in the hotel that long, but all in all it did seem to be a nice hotel.
I had a gorgeous room, one of the most beautiful I've ever seen, with an enormous bathroom and luxurious tub. Great water pressure, although my friends on the floor above did not.
the staff were friendly and helpful. unfortunately a cleaner walked in our room in the morning. our sheets were torn.
Comfortable, roomy and clean. Suited perfectly for our visit to friends. Hotel quiet especially with close proximity to motorway.
Clean & comfortable room. Excellent Breakfast
Clean rooms, Friendly Staff. Good food at the restaurant.
Easy to book. No fuss.
Designed extremely well, bright and cheerful, no dull corners, bar and restaurant were lovely, food great, rooms clean and practical, quiet, although we were near the M62 we heard nothing during the night, staff pleasant and knowledgeable etc etc we will return thank you again.
We were able to access our room room at 1PM instead of 2PM.
Clean, Accessible, Good Parking, Food and Bar on site, Sociable check in and out times, No charge for cancellation. Very friendly staff. Tv instructions and remote control were not compatible. Only one easy chair in double room No facilities for late breakfast on weekdays.
received a warm welcome, the room was clean as was the hotel, loved having a bath in the bathroom, the hotel had good parking and was nicely set away from the main road. The eatery next door was nice, breakfast very good. No
Was clean £9.00 for wifi is a disgrace
hotel.food.leisure club and staff all round should give a moore poular daily paper
The facilities available to guests were excellent as was the overall value for money for the room and rate. There were steep steps to get to the reception area from the car park with no signs to show where the lift or ramp was for disabled/mother and baby access was. There were no designated parking bays for mother & baby either. Also, I found the drinks and food a little expensive, especially when there was an excellent family pub/restaurant across the road, which were happily taking the hotel's guests! Maybe this is something they should look at and act upon to make a big difference to the level of service to their guests.
Spa facilities, free internet, confortable bed, good tv choice. Terrible food in restaurant and in bar, terrible food choice for breakfast, there was not even boiled eggs..
Customer service was very good indeed. Nothing was too much trouble. Leisure facilities were outstanding. No reason to complain about any aspect of the hotel.
The facilities and location was good. Pub/restaraunt across the way as an option to inhouse. Big car park so parking no problem. Room looks nice but everything sort of feels dated. Bath/shower, not just shower and water was hot. Having a pool is all well and good, even paying £5 to use it. But needing to use it at 6am to avoid having to share with large numbers of none residential visitors makes it somewhat impractical. The Hotel also promotes Party/Wedding events, so expect 'disturbance' to run late into the night, even when located on 'premium' top floor. Promoting TV channels to find you only get about 10, with only one none freeview is misleading. Really felt it was expensive for what was delivered.
Firealarm going of in middle of night and radiator rattling all night had worst night sleep if I could I'd of asked for a full refund
Leisure facilities overpriced
The staff were very pleasant and the room was very comfortable. The hotel is ideally positioned Waiting for a table at breakfast time
we got an early check in (11.15am) and late check out (1pm). the leisure facilities were excellent. the room was spacious & comfortable. nothing
it was relaxing
What did I like - the friendly efficiency of staff at checking in; the ambience of the room. i didn't use the pool and leisure facilities but i shall return and definitely take advantage of these next time.
staff were extremely helpful at all times and room facilities were of very high standard for the price charged for the room. food i.e evening meal was also very good (I did not have breakfast as I left for work at 6.30 am)Incidentally I have already re-booked the hotel for another 3 nights this week No complaints about anything
Staff were generally very polite and helpful. Good value for money I pre-paid £21 for my dinner via the internet but no-one at the hotel seemed to know what 'dinner' actually covered, in many cases the items on the menu does not amount to £21. I think it needs clarification on the internet.
Quality of food en-suite to room was shower room only
Noisey residents in adjoining room, child crying all night
We had an illness in family and hotel staff were very helpful. Also, we were going to a match and they gave good advice, particularly barman who was at 1968 European Cup Final !!
Friendly staff; excellent food.
The breakfast was delicious and the restarante and staff made it a pleasant experience. The fact that the headboard wasn't safe and the tv had parts missing, and the remote had missing backs and missing tiles in the bathroom
We came to the hotel as we were attending a funeral the next day...so we didn't have much time to spend there, we had a comfortable room.,and enjoyed breakfast. Didn't like there was not enough toiletries in the bathroom...only enough for one,even then, one person couldn't shower with the size of bottle.
the full breakfast, hot water from the shower, cleanliness of the rooms and comfort of the bed. ,the prices on the drinks.
Refurbishment of room good. Accessibility of room. Twin room for myself and daughter (14) who was training for cycling racing next day at Manchester Velodrome. The walls were like cardboard and we heard everything that was going on in the next room all night (sex). Therefore no sleep. How should we complain?
I found the staff very pleasant, and the room comfortable The bar was never staffed, and it smelt of stale smoke, even though i was the only one in there.
Comfort and cleanliness Noisy room next to store Strange notion of advanced pay
Cleanliness of room and grounds were excellent, always a winner with me. On the website breakfast was offered at £11.50. Upon arrival was informed that it could be purchased for £7.50, if that price had been offered online I would have bought it.
very comfortable bed Not happy at all, was woken by my partner at 4am as his arm was covered in blood, we found small pieces of glass in the bed, reported it to reception who said they would talk to room service but did not offer any compensation
everything its the secound time ive stayed for 2 weddings i loved it will defo coming in the future.
Hotel staff were very friendly and courteous. Overall, for the weekend, excellent value for money.
Good friendly Hotel
Clean, neat and quite modern Nothing
Convenient for location
Central venue, easy access to all my points of interest Lack of information on arrival, it was however in writing in the room
Free wifi and great breaky No complaints
Family run, very friendly
because the rooms were clean and tidy and the staff were very helpful
It was fine - did what it said on the tin.
I enjoyed the friendly, homely welcome, and the freedom to come and go as we pleaseed, Nothing
Free Wifi access in my room was very useful.
Excellent breakdast, very helpful staff, tasteful decor in room
The room was very nice and spacious. Recently refurbished, well presented and comfortable. Very comfortable bed Neither the morning newspaper or the room service breakfast I ordered arrived at all. Ruined the whole experience of an otherwise nice hotel, staff do not seem to appreciate how disapointing this makes the visit.
Pleasant welcome, helpful staff. Tidy room. Good breakfast. Very peaceful setting, however we may have been lucky as staff said it would be much busier on the Saturday night.
The staff were friendly and helpful and the room was very clean. The breakfast was very nice too. The meal selection and price of the meals did not represent value for money. We ordered steak and when it arrived it was no larger than a beefburger and it cost us approx £14.00! The tablecloths were stained and there were coffee stains on the radiator in the restaurant.
Lovely big room, quiet and comfortable. Perfect for my needs - arriving late and leaving so just needed food and bed.
Good, enjoyed our brief stay, staff both friendly & helpful. Comfortable room & WIFI was an appreciated free service. Pleased with everything, no reason to complain - not that we wouldn't if it was justified.
Staff friendly and helpful, Room clean, comfortable, warm and spacious. Nice relaxed atmosphere, good breakfast and ample parking. Excellent value for money. Desk/Foyer unmanned for long periods late in evening with consequent unchecked access to bedroom corridors. This lack of adequate security was surprising and worrying. On second night our room access card would not work and it took 10 minutes to find a member of staff (who was otherwise engaged) but helpful on his return.
Beautiful settings and very comfortable Hotel Bar prices very expensive
The room was excellent, modern and quality fixures & fittings. The food in the restaurantwas fabulous and good value No coffee & tea making facilities
Swimming Pool size and changing room facilities. Friendliness of staff. Warmth & welcoming fires.
The tranquil location but most of all the Hotel Staff were excellent.
Lovely room, friendly staff and an excellent breakfast. No bad points.
The room was clean and comfortable. No information in the room. Not told how to contact staff. Insufficient towels supplied.
The friendly welcome, a freshly cooked breakfast,comfortable beds and plenty of hot water, on site parking.,freedom to adjust the heating. Noisy at night,because on a busy road. We should have shut the window!
When we arrived we were greeted by a very courtious young woman. She showed us to our room which was very nice and spacious. The breakfast was very nice, cooked to order. Would stay again.
We liked the friendly welcoming attitude of the owner and staff. My wife is recovering from an illness and was allowed to stay in the room undisturbed to rest and feel at home.
Unfortunately the dining room couldn't be used because iof drainage problems
Clean room and facilities Have to pre-order breakfast, room needed airing.
Access,good hot traditional english breakfast,bright cheery room None
Very nice with polite and friendly staff. Good sized rooms, well decorated and very comfortable. Good breakfast.
Clean, comfortable, friendly, value for money. Road noise (lorries 24/7)
The staff were very friendly and helpful Rooms very dated in decor and design. Felt it was overpriced
Friendly, inexpensive, laid-back.
Very basic and seemed expensive. I like dogs but they have no place near a kitchen. Dont like to see staff smoking near kitchen either.
Meal portion size too small
A very peaceful location on the edge of the moors, but with a pub and an Indian restaurant within staggering distance! A pleasant roomy hotel with helpful staff.
The location was spectacular plus it was only 1.5 miles from my son's home. we were visiting new grandchild and wanted somewhere convenient to stay!! Would definitely stay again. The fact that the beer pumps were not working was a bummer as I prefer draught beer!!
Excellent evening meal offered at a very fair price.
Well located for Oldham and surrounding areas. Good value. Very clean and comfortable. Good breakfast.
Comfortable room, nice and clean
All the staff were very helpful and nothing was too much trouble It is a bit tired. Failed to clean the room one day
Attentiveness of staff and the very good breakfast The hotel is tired. It needs sprucing up and redecorating. The brekfast buffet was cramped and didn't look good although it was excellent.
The staff were very nice When we arrived we waited for 20 minutes before we were seen at reception. The window was open in our bedroom and it was freezing cold but the radiator didn't work. I was charged twice for the room, but later refunded. They were very helpful in refunding it but if I hadn't had enough money in my account I would have gone overdrawn and been fined.
There was garbage in my room! Right next to the end table, easily seen. The shower drain was clogged so as you took a shower the bottom of the basen filled up with water and you stood in it while you showered. The shower leaks out of the side panel runs along the floor and soaks the carpeting outside of the bathroom door. The carpeting in the room overall was very stained. There was no lock for securing the door other than a door knob turn button. My room was on the ground floor and the windows secured with a clip latch only. I disliked my stay here very much. The worst part of it all was when I brought it up to the front desk management all they said was sorry.
It was close to our Family Smelling cigarette smoke from other rooms.Breakfast not on time and not hot food.We did complain to the hotel.
Service in Dining Room good The one bed was broken and unusable and must be replaced in room 4; we were moved to another room roon 9 - there was black mould in the corner of the bath/shower which has not been cleaned off for a very long time this needs urgent attention.
good staff adn relatively good price. handy location breakfast finished at 9am, no residents bar, small pokey room
Ease of access from Motorway Smell of cigarette smoke in corridors
The staff were wonderfully friendly and helpfull. We arrived early in the morning and they did everything they could to make our room ready so we could have a rest after a long from flight from Canada
Came back for a lunch after I left the hotel, got a nice lunch, they did not want me to pay for that!!! I expeected WIFI on the room but this was only in the lounge
Dated shabby accomodation, sink leaked and shower ran hot and cold. TV remote didnt work. Wireless broadband only available in reception.
Friendly staff, good food in the restaurant. I had to change rooms because some of the electrical equipment was not working. Yor electrical equipment requires PAT testing.
Location was the big plus,since my family live in the area.Friendly staff and good to hear a local accent since I moved away 30 years ago Steepness of the stairs with no lift and we were located as far away from reception as possible,Pervading smell of chlorine in the corridors from the pool area
Excellent food 1st class, friendly staff quiet,within easy reach of Bury, Hotel going through refit,paint /equipment on emergency exit stairwell,could see through into confrence rooms with paint & lighting fittings stored ,leisure club changeing rooms could be cleaner ,rather grubby hence why we did not use them
The facilities (gym, pool, sauna) plus the added bonus of having WIFI available at no extra cost.
The staff were very friendly and helpfull, the food was good and the setting was very nice. The bar and dining facilities offerred to other guests when there was a fubction on were very poor and the guest at the function were allowed to be very noisy which made sleeping difficult.
great breakfast and very good value
friendly staff, value for money
The room was clean and comfortable, the price I paid, booking online, was reasonable, and the fact that I did not partake of a complete English breakfast was not taken advantage of by my being asked to pay full price for breakfast The room was a little hot and the shower did not give a good jet of water
Being able to have a swim! There was no lift.Some older/disabled people found the stairs difficult.
Staying for only one night, I was unable to take advantage of the facilities the hotel offered. The restaurant provided excellent food and service No