Extended Stay America Rochester - North

The staff were rude. I walked into my room my things down. Got my things together for taking a shower. The light blew out. Started smelling like something was burning. Told the front desk & they said ok, we'll look into it. They didn't offer to move me!

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The staff was very helpful and friendly. The location was convenient. We stayed two nights and didn't get clean towels. We were satisfied the time we only stayed one night.

I loved the kitchenette! The beds were small and the free breakfast was a joke!

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Good staff and location. Garbage had not been emptied. Somewhat unpleasant smell in room. Could have been cleaner.

no breakfast really. coffee and packaged granola bars not breakfast. sheets had blood and stains on them

Very accommodating. Good customer service. No.

Bathroom was dirty when I arrived.

The kitchen and location I didn't like the fact that the staff keep coming to my door with my do not disturb sign up and. Kept asking to come in my room which made me feel very uncomfortable and no spa.

Renovations, new stuff Hallway smelled bad. I was supposed to get a breakfast. They did not have donuts. It was called a 'grab and go' I grabbed a nutrigrain bar and had to brew a cup a coffee. Creamer looked old and nasty. Needed two beds, got one queen.

The room was fine Just don't understand how they can advertise a breakfast bar.when this is far from that. Granola bars and coffee is not breakfast.

Clean Continental breakfast was terrible. Day shift staff was not very friendly.

Absolutely nothing to like I wish I could give negative stars. Stained carpet everywhere. Given a room with trash on the floor, and dirt and stains in the bed, and dirty chair. Given a second room with dirty bathroom, stains on the pictures, and dirt all over fridge. Avoid!!!!!

Bed was comfortable. Built up grime on surfaces. Yuck!

Room size was fine. You can open windows When the sun went down the room STUNK! The carpets were dirty. Couldn't sleep. Put my head under the sheets. At least that smelled ok

The morning staff member was very friendly. Coffee was good. Extra bedding provided cheerfully. Hallway smelled like cig smoke. Carpet in our room was damp throughout. No kitchen supplies upon arrival. Only 1 plastic cup in the bathroom. Front desk did not answer several calls. Sink and fridge handles sticky. Extra bedding had holes in it.

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

location The filth! Stains in carpets (hallways and room). The stench was terrible!

dirty shower Dirty stool Dirty frig Only one wash rag

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

Staff and location are great No hairdryer. Can of tobacco left in room from previous occupant. One full-size bed, not a queen -- shared bed with my 18 year old son who is 6'4'... Also, No shampoo/conditioner.

Check in, check out. Tools for self kitchen within the room. Walk in coffee and snacks may be welcome. Fuller breakfast and some lobby with sitting could be desirable.

The location was easy to get to from the Mayo Clinic. The hotel in general was not well maintained. The carpets were stained in main areas and in the rooms. The floors were dirty, especially bathrooms. The hotel did not have an ice machine or blow dryers. The staff was not friendly.

Half of the floor that we stayed on was a smoking permitted in rooms floor. We have two very small children, and I did not want them breathing in second hand smoke. The whole floor stunk. I would never have reserved a room had I known.

Location and shuttle the beds are horible and was misinformed about the breakfast. We didn't know until we got there that it was breakfast on the go.

Location Breakfast. Hallways and room smelled like smoke.

It was available when I needed it and it was in a good location. The receptionist who checked me in ran my credit card and told me it was not accepted. She was quite rude about it; however when I called the credit card company I found out the receptionist put in the wrong expiration date.

Price line should allow to see what type of room you are biding on number of beds ect

Location convenient Front desk staff was rude, very unwilling to take any steps to accomdate guest. A request for extra blankts, pillows was treated in a very unprofessional way. This operation does not understand that the hotel is there to service the guest.

Nothing. The hall and room smelled of smoke. the beds were hard as rocks. the staff just walk in your room.

The staff were very welcoming. Little water pressure in shower Burnt out light bulb in bedroom VERY LOUD fan in the bathroom that it hurt your ears. No jacuzzi or swimming pool. No hair blow dryer. Breakfast items overall weresugar items.

Decent room, seemed clean, great value. Bed was not great.

The best thing to say about this room is it neither smelled like cigarette smoke or the stuff they use to stifle the smell. If you just need a place to sleep and you will spend most of your time elsewhere than this is the place for you. If you want a room you would like to hang out in you should look elsewhere. I hate being charged for internet access. That said, the charge was very reasonable and was only applied once for our four day stay. Internet speed was OK for browsing, not so good for downloading movies.