Extended Stay America - Rockford - I-90

It was near all the other hotels. Staff was not very friendly. I arrived in the eveningame and asked for a restroom and was told there isn't one and I'd have to wait until I got to my room. Room was ok but they don't even leave a coffee pot in it. Breakfast is a joke (granola bar).

Coffee and a granola bar should not qualify as 'breakfast'. No ice machine and empty, upside down ice tray in fridge. 4 hours for ice not acceptable. May be hotel should be eliminated from one stay qualification so you have time for making ice, groceries

The smell, the bed, and only 20 TV channels

Price Old and outdated

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Apparently free breakfast which was very meager not sufficient for a hungry man.

When we arrived there were 4 police squad cars outside. There have been 3 shootings at hotels in Rockford over the past several months and it was very unsettling to sleep in a hotel that had 'an incident' occurring. Very unhappy

Price, but $25 per pet per day fee. Didn't know this until we got there. No cups in the room. Right across from a nudie bar. Tv too low to watch from the bed easily. Big room with a full size bed. Be real. Should be a queen at least.

Hotel was a lil ran down. We had no shower curtain in the bathroom. We think this is a two star hotel and not 2.5. The breakfast was a few muffins and granola bars out on a cabinet.

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breakfast was almost non-existant

The staff and my accommodation were below adequate

Breakfast is basically coffee, muffins, granola. Was undisturbed, and the experience was fine. Threats to fine for smoking, yet my room smelled heavily of smoke. Besides not enjoying the scent, I then had to worry if they would charge ME because of the pre-existing scent. Complimentary soaps were VERY oily on the skin. Couldn't feel clean.

The rooms were clean enough and the bed was okay. Please please please STOP saying that Extended Stay Americas have breakfast. Vending machine muffins and granola bars are not breakfast. Also, there are two hotels with the same name within 1000 ft of each other and of course started at the wrong one.

The location

Great location. When checking in felt like I was inconveniencing the employee. Construction on the floor that we were staying on. Woke up to hammering. Pillows uncomfortable. No glasses in room, had to order dinnerware. Just needed a glass to brush our teeth.

Front desk staff very productive Airconditioner never work dust all on the ceiling oder in the room no fresh smell. Windows jammed.

Location and price Room was dirty, Qtips on bathroom floor & ice trays were moldy. Room had no iron or board. I had to ask twice, then was given a broken one. Front desk worker then gave me 2 & told me to test them. Many kitchen items missing & had to request many times.

We did not get the king bed that we booked for. There was food left over from the previous occupant in the refrigerator.

Cheap Roach in room.

Clean. Booked for double occupancy; we were only able to receive a room with one bed, we asked if we could receive double occupancy, but was told we had to pay $10. They searched for open rooms and found that there were no double occupancy rooms available.

No coffee maker, had to go lobby to check one out. No utensils, no cups or glasses in room, no ice maker in the fridge, had get ice cube trays from front desk. Went to a c store for ice. Coffee maker was dirty from last tenets. My only and last time

The internet was free. The room I was assigned to (and prepaid for) didn't have functioning A/C. I asked to be moved to a different room but was told they were sold out. After much discussion, they finally moved me to another room of lesser quality (than what I prepaid for).

On my way to the Hotel they moved my reservation to a different location. I had called the previous day to confirm that they would have early check in because I had a wedding to get ready for. I get there and they tell me I have to wait until 3.

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This guest did not leave comments about this hotel.

Seemed like I was getting bit by bugs.

Our room was totally redone recently.Refrigerator and micro in room. No ice/Meager grab and go breakfast which included granola bars, oranges, apples, instant oatmeal (no milk). I did not feel safe because the residents looked kind of shady. Many of them taking their dogs outside frequently and standing around.

Location was good The staff was rude, and focused on profits instead of their customers. They wanted to put two grown men in one bed instead of giving a room with two beds even though we were guaranteed double occupancy.

LEAVING IT, i COULDN'T GET OUT FAST ENOUGH ROOM HALLWAYS WERE BLUE WITH CIGARETTE SMOKE, NO COFFEE POT IN ROOMS NO CUPS FOR WATER, KITCHEN WITH NOTHING TO USE STOVE POTS PANS FORKS KNIFE'S PLATES NOTHING FOR YOUR STAY. ROOM SMELLED SO BAD. FURNITURE CHAIR AND OTTO WAS SO STAINED AFRAID TO SIT ON

all my stays until this last one were alright. yes the mildew in the shower of rm 103.

While the desk staff was very helpful, the intial room that was given to me smelled badly of cigarette smoke and it was supposed to be a non-smoking room. Once my room was switched for a different room, I found that the bed was not made up. It had been stripped, but there were no sheets in the room and the blanket/bedspread was dumped in the middle of the mattress. It was late, about 8:oo pm, and it was over an hour before anyone came up and made the bed. The staff member was very helpful, but there was only one person on duty and she not only had to bring sheets to the room, there were alot of check ins ... as a result, I had to wait over an hour before I had a made up bed. Another issue was supplies, There was only enough coffee for one serving, and when requested to get more, was advised that they were out, until Monday .. This was on a Fri, when your facility was booked full according the front desk staff

Booked two double beds non-smoking over a month before our stay. Showed up to find the manager had ''upgraded'' us to a single king. I explained this was inappropriate as I (dad) was traveling with my 17 year-old daughter visitng colleges. The facility had no double rooms left. Offered us a king ''suite'' with a couch hid-a-bed, but the room reeked of pet urine. Eventually stayed in original king room offered with a rollaway. The room itself was in disrepair and had various items missing. (e.g., Why leave coffee brewing supplies when the coffee maker is missing.). Also smelled a bit ripe, but at least it wasn't dog urine like the other one. Won't stay at this chain ever again.

Promised one rate for a month - rate increased (three days before check-in) by 15%. Informed of internet 'monthly fee' upon check-in. Most lights did not work. Front desk staff not very customer focused - (weren't there, did not answer phone, etc.). Notified of 'no service' (i.e., cleaning, bed linen changes, garbage removal) several days post check-in after previously contracted rate had already been raised by 15%.

FIRST, we were given a smoiking room despite request for non-smoking months before. Terrible terrible smell, very uncomfortable breathing. SECOND, the TV was erratic, hazy, works briefly when you move the antenna, but really bad and outdated TV. THIRD, the bathroom sink was clogged, the sink trap handle was missing. No maintenance personnel for the weekend, so live with it or fix it yourself. (Thank goodness the front desk clerk used a plunger next evening to partially solve the problem and changed the antenna cord but TV reception still was bad.) FOURTH, the bed was hard and uncomfortable, and groaned when you moved.(like being in an old run down ship about to sink) FIFTH, the bedroom furnitures are old, outdated, chipped. It was such an uncomfortable weekend, and we dreaded going back to the hotel at the end of each day. We've stayed in dozens of ES hotels, and this was the worst. A card for a free night cannot erase the bad experience nor make you look forward to staying again in this hotel.