Grand Hotel Plaza

Pros: Location is fantastic. The regal splender of the ground floor is wonderful.

Cons: The rooms haven't been touched in years and years. Our was twice left uncleared in four days. The concierge was useless, the staff surly, the check in time was 35 minutes. Poorly run, under ...

Pros: Location room and terrace

Cons: Air conditioning bad no 24 room service you have to pay for boiler

Pros: Lobby was nice

Cons: Very old , shower was broken tun was broken wood floors where broken wood splintered , short staffed for what I paid for the rooms I was over charged nothing good about this hotel , the porters where ...

Pros: Location

Cons: Hotel should be rated as 3*** stars . The description of the property on websites is deceiving and misleading . everything from services , facilities and cleanliness is all very disappointing .

Pros: Service is very poor. Rooms are bad. Nothing compared to what we saw when we booked through booking.com.

Cons: Does not deserve a five star ratings

Worst hotel ever!

Pros: Absolutely NOTHING to like or enjoy here at all.

Cons: This is by far the worst hotel I've stayed in more than 25 cities in my latest trip to Italy. When you consider this is somehow rated a 5 star star hotel (???) it is the worst value for money in the history of hotels. It is literally a 2 star hotel and a bad one - it's a hell hole and a huge tourist trap. They gave me a room with no AC and no hot water! I repeat, NO HOT WATER. On top of it all, even if I had gotten a proper room with hot water, hotel is old anyways and facilities extremely old and dirty, filthy rooms. Wifi does not work nor does 4g/3g signal. Internet access is only possible outside of the hotel. Breakfast is one of the worst I've seen in Italy (or anywhere). They did not deliver what a two star hotel would have. That's all late in the evening after a tiring trip for me and my girlfriend. After hours of discussion and no solution offered whatsoever, I was finally able to talk to the hotel manager. The manager is this French guy who barely speaks some broken English and couldn't care less. All he could say is that things didn't go as planned with maintenance and that it wasn't his fault. Out of the few things he mumbled, he may have offered a drink at the bar or something along those lines, to make up for NO HOT WATER, NO AC, NO WIFI, dirty room, lousy breakfast, and the worst service I've ever seen in a hotel or hostel or any type of housing establishment in the world. The discussion went on for 3 days and no solution was offered at all. This is by far the worst experience I've had in Italy and the worst I've ever had in any hotel anywhere (I've traveled 50+ countries). The cherry on top was the itchy feeling in the end of my stay due to what could have been bed bugs. Do yourself a favor and avoid this place at all costs. Avoid yourself A LOT of stress and a living nightmare and stay as far away from this place as possible.