Salida Hotels

Got stuck in the elevator f9r roughly 15 mins. Fire department was called to rescue. Horrific experience. They offered no kind of compliments in return. Definitely not going back there again!!!!

I wish to make a complaint about FALSE ADVERTISEMENT against the Hilton chain. The Hilton representative has 100% refused to give us our money back after a most dissatisfactory stay at a Hampton Inn & Suites Modesto-Salida. We are filing a civil lawsuit, along with posting reviews on every hotel review site that can be found, as well as making a formal complaint to the BBB itself! This is BS! Double-billed us (took a week to get the charge off our credit card), charged our credit card when we stated (three times!) we were paying in cash, compaint about bathroom fan not working was ignored, $HITTY customer service, hotel manager was either not given our numerous messages (or ignored them unitl corporate called), bed had no pillowtop (so we slept on top of the comforter), food at breakfast was moldy & out-dated, and we've been ignored/dismissed/transferred/hung up on by several Hampton/Hilton reps via email & phone conversations (which I saved and logged). Locked out of our room even with double-billing, and our stuff was gone through! One clerk spoke to us in Spanish when we complained about the financial issue, and would not tell us what she said! So now we have to spend time comparing hotel rates/amenities when making our travel plans, when the only hotel we had ever stayed at was the Hampton. This situation turns my stomach, and is (not?) expected from such a snob / high reputation corporation. UGH!

Clean. My room smelled.

The price seemed right, but... and the front desk clerks were nice. The property was a bad patch job of its former self (changed names over the years). Needs a complete renovation. Building security doors don't work. Carpets are stained. AC unit was loud and rattling. Service requests made by us through, the front desk, were not responded to. The bed seemed old and soft. There is much more.

Location Aircon is old and noisy

Very noisy all night, room had a dirty smell maybe put air freshners

There was an indoor pool which was perfect for our 4 year old.. Beds were comfy for the most part and AC was cold, once we figured it out... Awful staff at front desk! Was asked to put a hold for $100 on my card, so we did and the receptionist said "in case you steal something". The hold was supposed to be for 3 days, it's been 2 weeks and they still have not returned the funds, and no, I didn't steal anything!!! The manager will not return our calls, the staff seems to be running itself with no leadership... Also, they are running a convalescent home out of the hotel, which was out of the ordinary for me... I've also asked for a corporate phone # and was told no because they do not know the # and suggested I google it!

There was no hot water and the toilet took hours to fill up to be able to flush again

Only place with indoor pool. Don't get an atrium room. People are inconsiderate and play pool after 10 pm and play music and sing.

The walls were so thin we could hear everything happening in the room next to us. Also, we were promised a bathtub, but when we got there, there was no bathtub in the room.

Room was fairly clean. Sketchy neighborhood and right next to train tracks. Wish they would have been upfront about the location.

The pictures definitely make it see that this hotel has it all together, I had a "suite" and this place was definitely not a cool looking suite like in the picture. They try to sell yea on a modern room but I felt a little dirty after sleeping in the room. The bathroom was in bad shape. Toilet seat was broken, paint breaking a long the edges of the bath and no shampoo or other items included. The BestWestern in Turlock is way better.