Overview

DoubleTree by Hilton Hotel San Antonio Downtown

502 W. Cesar E. Chavez, San Antonio, TX 78207, United States
+1 210 224 7155

$106+

Overall guest ratings

7.8/10 Good
Based on 1,779 reviews

Review highlights

  • 8.6
  • 8.2
  • 5.6
  • 5.5

Good to know

  • Great reception
  • Good shuttle service
  • Great desserts & fruits

Nearby

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    About

    The DoubleTree by Hilton Hotel San Antonio Downtown offers ultra modern upscale accommodations just moments from the authentic Mexican shops of El Mercado / Market Square and the fun and festivities of the world-famous San Antonio River Walk. Our contemporary hotel near the downtown business district provides easy access to freeways, military bases and all San Antonio attractions. We're also convenient to the Alamo and San Antonio Convention Center. San Antonio International Airport (SAT) is less than 20 minutes north by car

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    Hilton

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • ATM on-site
    • Business center
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
    • Terrace/Patio
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    Reviews

    Guest reviews of DoubleTree by Hilton Hotel San Antonio Downtown

    Overall Rating

    7.8 Good
    Based on 1,779 reviews
    • 8.6 "Great service."
      8.8 "88% found the staff to be very friendly."
      9.3 "93% were happy with the shuttle service."
      7.3 "73% said the reception staff was great."
      8.6 "86% thought the service was very professional."
      9.0 "Lovely bar service, according to 90%."
      8.6 "86% were happy with the room service."
      8.5 "Management was excellent, said 85%."
    • 8.2 "Food is delicious."
      9.4 "Yummy desserts, said 94%."
      8.8 "88% enjoyed the snacks that were offered."
    • 7.5 "Good location."
      8.0 "80% liked the proximity to sightseeing."
      7.8 "City centre within easy reach, said 78%."
      8.9 "89% liked the proximity to shopping."
      8.8 "Easily accessible by car, said 88%."
      8.8 "88% enjoyed the restaurants & bars nearby."
    • 6.4 "Breakfast is mediocre."
      5.8 "Breakfast prices were ok, according to 58%."
    • 6.1 "Average value."
      5.8 "Breakfast prices were ok, according to 58%."
    • 5.6 "Internet is average."
    • 5.5 "Average comfort."
      6.4 "Beds were acceptable for 64%."
      6.9 "Only 69% said rooms were big enough."
    • 5.2 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
      6.9 "Only 69% said rooms were big enough."
      6.5 "For only 65%, the tv was ok."
    • 5.2 "Average cleanliness."
      6.2 "62% thought the cleanliness of the hotel was average."
    • 4.8 "Vibe wasn't good."
      1.5 "85% criticized the unstylish hotel."
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    Overall Rating

    8.0 Good
    Based on 693 reviews
    • 8.2 "Great service."
      8.3 "83% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      9.3 "93% were happy with the shuttle service."
      8.7 "87% thought the service was very professional."
    • 7.3 "Good location."
      7.8 "78% liked the proximity to sightseeing."
      7.1 "City centre within easy reach, said 71%."
      9.1 "91% liked the proximity to shopping."
    • 6.7 "Breakfast is mediocre."
    • 6.5 "Average value."
    • 5.5 "Internet is average."
    • 5.4 "Average comfort."
      6.4 "Beds were acceptable for 64%."
    • 5.0 "Average cleanliness."
      6.0 "60% thought the cleanliness of the hotel was average."
    • 4.8 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."
    • 4.5 "Rooms are not good."
      5.0 "Only 50% said rooms were clean enough."
      2.0 "80% complained about the bathroom."
      0.6 "94% thought they were poorly maintained."
      1.0 "Air conditioning was criticized by 90%."
      4.6 "54% were disappointed with the minibar."
      0.9 "91% found problems with the furniture."
      1.3 "For 87%, the rooms looked old."
      1.0 "90% said the bathroom was dirty."
      1.7 "83% had problems with the shower."
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    Overall Rating

    7.6 Good
    Based on 978 reviews
    • 8.8 "Great service."
      8.8 "88% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
      9.3 "93% were happy with the shuttle service."
      8.8 "88% thought the service was very professional."
    • 7.0 "Good location."
    • 6.4 "Breakfast is mediocre."
      6.1 "Breakfast prices were ok, according to 61%."
    • 5.7 "Internet is average."
    • 5.6 "Average value."
      6.1 "Breakfast prices were ok, according to 61%."
    • 4.7 "Not very clean."
      4.6 "54% said rooms were dirty."
      1.6 "84% said the bathroom was dirty."
    • 4.5 "Vibe wasn't good."
      1.5 "85% criticized the unstylish hotel."
    • 4.2 "Not very comfortable."
      0.9 "Air conditioning was criticized by 91%."
      2.1 "79% thought it was too noisy."
    • 3.9 "Rooms are not good."
      4.6 "54% said rooms were dirty."
      2.4 "76% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      0.8 "92% found problems with the furniture."
      1.6 "84% said the bathroom was dirty."
      0.9 "For 91%, the rooms looked old."
      0.9 "Air conditioning was criticized by 91%."
      4.2 "58% were unsatisfied with the kitchenette."
      4.6 "54% were disappointed with the minibar."
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    Overall Rating

    7.9 Good
    Based on 88 reviews
    • 8.6 "Great service."
      8.7 "87% found the staff to be very friendly."
      9.2 "92% were happy with the shuttle service."
    • 7.8 "Good location."
    • 6.6 "Average value."
    • 5.2 "Average comfort."
    • 5.1 "Average cleanliness."
    • 5.1 "Rooms are ok."
    • 4.8 "Vibe wasn't good."
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    Overall Rating

    8.2 Excellent
    Based on 17 reviews
    • 8.2 "Great service."
    • 5.7 "Rooms are ok."
    • 5.6 "Average comfort."
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Good shuttle service"
    "Great desserts & fruits"
    data provided by TrustYou

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