Basics
Services and conveniences
Pool and spa
Dining
Accessibility and suitability
Bathroom
Things to do
Parking and transportation
Media and entertainment
Outdoor
Laundry
Family friendly
Fitness
Bedroom
General
Workspace
Health and safety
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities like at Eilan Hotel and Spa Ascend Resort Collection?
The hotel offers a wide range of amenities including an indoor and outdoor pool, spa and wellness center, fitness center, and on-site dining options.
What can I expect from the hotel's customer service?
Guests have praised the friendly and accommodating staff, although some have mentioned encountering a few unprofessional or unaccommodating individuals.
Is valet parking the only option for parking at the hotel?
Yes, valet parking is the only parking option available, and some guests have expressed dissatisfaction with the $35 per night valet parking fee.
What are the best times to visit Eilan Hotel and Spa Ascend Resort Collection?
The high season is in March, and the low season is in October, so consider these factors when planning your visit.
How is the cleanliness of the hotel rooms?
While many guests have praised the cleanliness and beauty of the hotel, some have mentioned issues with room cleanliness and maintenance, such as non-functioning amenities and delays in room service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the On-Site Spa
Guests loved the on-site spa and wellness center, praising the amenities and services offered. Consider booking a relaxing spa treatment during your stay.
Consider Nearby Attractions
The hotel's proximity to attractions like Six Flags Fiesta Texas and the San Antonio River Walk makes it a convenient choice for those looking to explore the area. Plan your visit to coincide with these attractions for added enjoyment.
Be Mindful of Parking Costs
Several guests found the valet parking fee of $35 to be excessive. Consider exploring alternative parking options nearby to save on costs.
Check Room Amenities
Some guests experienced issues with room amenities such as non-functional irons and TVs. It's advisable to check the functionality of these amenities upon check-in and report any issues promptly.
Be Prepared for Limited Dining Options
Guests noted that dining options were limited, especially during late hours. Consider making dining arrangements in advance or exploring nearby dining establishments for more variety.
Request a Quiet Room
Some guests mentioned issues with sound traveling between rooms. If you are sensitive to noise, consider requesting a quieter room location during the booking process.
Plan for Early Closure of Facilities
Guests noted that some hotel facilities, including the pool, closed early. If you plan to use these amenities, be mindful of the operating hours to avoid disappointment.
Be Cautious of Check-In Delays
Some guests experienced delays during the check-in process, including issues with room assignments. It's advisable to confirm your reservation details in advance to minimize potential delays.
Communicate Any Concerns
If you encounter any issues during your stay, don't hesitate to communicate them to the hotel staff. Many guests found the staff to be accommodating and responsive to their concerns.
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 10:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | January |
|---|---|
High season | November |
Average price (weeknight) | $259 |
Average price (weekend night) | $261 |
Value for money | 7.6 |
|---|---|
Distance to city center | 14.5 mi |
Nearest Airport | San Antonio |
Distance to airport | 9.9 mi |