Basics
Services and conveniences
Accessibility and suitability
General
Bathroom
Parking and transportation
Media and entertainment
Laundry
Dining
Health and safety
Pool and spa
Bedroom
Workspace
Outdoor
Things to do
Family friendly
Fitness
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
How is the cleanliness of the hotel?
Guests have reported that the hotel is very clean and the staff is accommodating. However, some guests have mentioned issues with cleanliness, such as grime on furniture and broken vanity cabinets.
What are the common concerns about the hotel?
Some guests have expressed concerns about the maintenance of the facility, including broken elevators, missing trim at doors, and deferred maintenance. Additionally, there have been complaints about the cleanliness of the rooms and the unprofessional behavior of some staff members.
Is the hotel's location convenient?
The hotel's location is convenient, close to the airport, shops, and restaurants. It is also near popular attractions such as the San Antonio Zoo, Japanese Tea Garden, and botanical gardens.
What are the pros and cons of the hotel's amenities?
Guests have praised the complimentary breakfast, free parking, and the hot tub. However, there have been complaints about the outdated rooms, roaches, and the quality of the breakfast.
When is the best time to visit the hotel?
The high season is in March, and the low season is in August. Visitors may want to consider these factors when planning their stay.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room on Lower Floors
Some guests reported issues with elevators, so choosing a room on a lower floor might save you from potential inconvenience.
Check Room Amenities
Some guests mentioned issues with room amenities such as air conditioning and cleanliness, so it's advisable to check these upon arrival and request a change if needed.
Consider Bringing Your Own Toiletries
A few guests noted that the provided toiletries were not up to standard, so bringing your own might be a good idea.
Explore Nearby Attractions
The hotel is conveniently located near attractions like the San Antonio Zoo, Japanese Tea Garden, and San Antonio River Walk, making it a great base for exploring the city.
Be Mindful of Noise Levels
Some guests reported noise disturbances, so light sleepers may want to pack earplugs or request a quiet room location.
Confirm Shuttle Service
If you plan to use the free airport shuttle, it's advisable to confirm the schedule and availability in advance, as some guests experienced delays.
Check for Renovation Updates
The hotel is undergoing renovations, so it's worth checking for updates on the progress to manage expectations regarding the overall condition of the property.
Pet-Friendly Accommodation
The hotel allows pets, which is a plus for travelers with furry companions. However, it's essential to confirm any associated charges and pet policies before arrival.
Consider Parking Alternatives
As parking spaces may be limited, especially during peak times, considering alternative transportation or parking arrangements could be beneficial.
Verify Breakfast Options
While many guests appreciated the breakfast, some suggested adding more variety to the menu, so it's worth verifying the current offerings to align with your preferences.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
March | October | $80 | $87 |
Cheapest month to stay with an average 19% drop in price. | Most expensive month to stay with an average 19% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.0 | 6.6 mi | San Antonio | 1.2 mi |