Holiday Inn Express San Antonio-Airport By IHG

The best thing about this hotel is the outstanding customer service from the staff. Every time I have stayed here, I am greeted with a smile. They answer my questions and are very polite and professional.

The hotel provides increased accessibility, adapted bath, and wheelchair accessible units, ensuring a comfortable stay for all guests.

The rooms are very clean, and the bed was very comfortable, providing a restful and enjoyable stay.

The breakfast was great with a large selection of items, and the evening reception was just what guests needed after a long day of activities.

The hotel offers free parking and secured parking, ensuring a convenient and worry-free experience for guests with vehicles.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Guests appreciated the convenience of the hotel's free airport shuttle service. It's a great way to save on transportation costs and make your travel experience smoother.

Some guests noted that rooms facing the freeway can be noisy due to traffic. If you're sensitive to noise, it's advisable to request a room away from the highway.

The hotel allows pets, but it's important to note that charges may apply. If you're traveling with a furry companion, be sure to inquire about the pet policy and associated fees in advance.

For guests with accessibility needs, it's recommended to request an accessible room in advance. Some guests mentioned that the layout of the accessible room was a bit tight, so it's advisable to communicate specific requirements with the hotel staff.

Some guests reported receiving room upgrades, particularly when issues were encountered with their initial rooms. It may be worth inquiring about potential upgrades if you encounter any problems with your assigned room.

While the hotel offers complimentary breakfast, some guests mentioned limited dining options in the immediate vicinity. Consider researching nearby restaurants or utilizing the hotel's shuttle service to access a wider range of dining choices.

A few guests reported encountering unpleasant odors in their rooms. If you are sensitive to odors, it's advisable to communicate your preferences to the hotel staff and request a room inspection before check-in.

The hotel provides a business center, which can be convenient for guests needing to attend to work-related tasks. If you require access to business facilities, consider utilizing this amenity during your stay.

The hotel's cancellation and prepayment policies vary by room type and provider. It's advisable to familiarize yourself with these policies and clarify any uncertainties before making a reservation.