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Amenities
| General | 24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Coffee shop, Cribs available, Designated smoking area, Express check out, Gift shop, Hot tub, Laundry facilities, Non-smoking rooms available, Parking (surcharge), Pool (outdoor), Restaurant, Room service, Safe, Storage available, Wheelchair accessible | ||
| Activities | Fitness center | ||
| Services | A/V equipment rental, Business center, Car rental, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Wedding services | ||
| Internet | Internet (surcharge), WiFi (free) | ||
| Policy | Pets allowed on request. Charges may apply. | Landmarks |
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Guest Ratings
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Star Ratings
| Expedia | |
| booking.com | |
| priceline.com | |
| Orbitz | |
| Travelocity |
| Room Cleanliness |
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73% said |
| Beds |
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74% said the |
| Sightseeing |
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93% |
| Shopping |
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95% |
| Nightlife |
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94% |
| Room Size |
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60% said |
| Price |
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Price is too high. |
| Old/New Room |
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For 52%, the |
| Noise Level |
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61% thought it was |
| Room Maintenance |
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57% thought they were |
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Okay 6.0
Apr 1 2014
Everything after checking in was great. Nice views from the 12th floor. Parking and checking in was terrible. Checking in was the worst hotel experience I've ever had. The traffic was horrendous. I know you can't usually blame the hotel for being in an area with a lot of traffic, but in this case I believe the hotel was the cause for 75% of the traffic issues. It took us literally an hour from the time we got to the hotel until we actually parked. We finally got to the front of the hotel where we thought we'd be checking in and a doorman for the hotel told us we had to go around back to park in their garage. So we sat in more traffic just to find out that the garage was full (which is why there was such traffic issues in the first place). They were of little help with handling this. If they had put up signs in the front then at least people would know not to wait in the traffic to try and get around back. Their suggestion was to park in ...Everything after checking in was great. Nice views from the 12th floor. Parking and checking in was terrible. Checking in was the worst hotel experience I've ever had. The traffic was horrendous. I know you can't usually blame the hotel for being in an area with a lot of traffic, but in this case I believe the hotel was the cause for 75% of the traffic issues. It took us literally an hour from the time we got to the hotel until we actually parked. We finally got to the front of the hotel where we thought we'd be checking in and a doorman for the hotel told us we had to go around back to park in their garage. So we sat in more traffic just to find out that the garage was full (which is why there was such traffic issues in the first place). They were of little help with handling this. If they had put up signs in the front then at least people would know not to wait in the traffic to try and get around back. Their suggestion was to park in ... |
Excellent 8.6
Mar 20 2014
Posted by Clarissa
Very clean, comfortable room. Location was great. Conference facilities were very versatile. There was a whistling sound coming from my window when the wind blew. The window was fixed, so it was not slightly open. The sound made it difficult to sleep at night, so I had to put on a white noise maker from my smartphone to be able to sleep. No free wifi in conference facilities was annoying. Very clean, comfortable room. Location was great. Conference facilities were very versatile. There was a whistling sound coming from my window when the wind blew. The window was fixed, so it was not slightly open. The sound made it difficult to sleep at night, so I had to put on a white noise maker from my smartphone to be able to sleep. No free wifi in conference facilities was annoying. Read More |
Excellent 9.0
Mar 20 2014
Location, public spaces, wide windows, nice view, staff. In-room coffee machine Not offering free internet everywhere in the hotel. Charging to store items delivered to the guests. Location, public spaces, wide windows, nice view, staff. In-room coffee machine Not offering free internet everywhere in the hotel. Charging to store items delivered to the guests. |
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Good 7.0
Mar 18 2014
The location Room size, no mini bar, bad food/room service, dated-looking/old carpet in hallways The pictures of the hotel are nicer than the actual hotel.The location Room size, no mini bar, bad food/room service, dated-looking/old carpet in hallways The pictures of the hotel are nicer than the actual hotel. |
Excellent 10.0
Mar 13 2014
Posted by Anonymous
Close to a lot of interesting San Francisco destinations. Lobby was always quite crowded, as it's a very large hotel. Close to a lot of interesting San Francisco destinations. Lobby was always quite crowded, as it's a very large hotel. Read More |
Excellent 8.6
Mar 10 2014
Posted by Christine
The concierge was helpful and all the staff was friendly. Lights to turn on were somewhat inadequate but I suppose if you are only in the room to sleep, lack of lighting is ok. The concierge was helpful and all the staff was friendly. Lights to turn on were somewhat inadequate but I suppose if you are only in the room to sleep, lack of lighting is ok. Read More |
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Mediocre 3.0
Feb 26 2014
Accomodating Staff, friendly What I booked was not what I recieved, it was mobbed and in a bit of a seedy area Accomodating Staff, friendly What I booked was not what I recieved, it was mobbed and in a bit of a seedy area |
Good 8.0
Feb 19 2014
Very Central. Clean room, good service. If I walked one block down, the streets were very dangerous. Lots of drugs and prostituion. In fact there were prostitutes right across the street from the hotel. Very Central. Clean room, good service. If I walked one block down, the streets were very dangerous. Lots of drugs and prostituion. In fact there were prostitutes right across the street from the hotel. |
Good 8.0
Feb 19 2014
Parking in the hotel. But was told that is was $53.00 a night for parking and a $7.48 car tax was added. Doesn't seem like much but be up front with all the charges and give a total. Valet were very professional and courteous and QUICK! When I originally booked the room, I called the front desk and asked for a room close to the elevator as I have had 3 back surgeries and it is hard for me to walk for a great distance. The original room was down several hallways and disappointing. I called down to the front desk and within an hour we had a disability room by the elevator and our bags were delivered. The room was so much bigger, better light and nice and clean. We enjoyed it a lot and even had a small couch. No microwave. I'm not sure I would stay at the Hilton again for----- a night or if it was worth it. No Continental Breakfast but did have a coffee maker in the room too.Parking in the hotel. But was told that is was $53.00 a night for parking and a $7.48 car tax was added. Doesn't seem like much but be up front with all the charges and give a total. Valet were very professional and courteous and QUICK! When I originally booked the room, I called the front desk and asked for a room close to the elevator as I have had 3 back surgeries and it is hard for me to walk for a great distance. The original room was down several hallways and disappointing. I called down to the front desk and within an hour we had a disability room by the elevator and our bags were delivered. The room was so much bigger, better light and nice and clean. We enjoyed it a lot and even had a small couch. No microwave. I'm not sure I would stay at the Hilton again for----- a night or if it was worth it. No Continental Breakfast but did have a coffee maker in the room too. |
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