Guest reviews
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All Reviews
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Business
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Solo
Overall Rating
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8.8 "Location is great."9.7 "97%
liked the proximity to shopping ." 9.7 "97%liked the proximity to sightseeing ." 8.7 "Easily accessible by car , said 87%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." 8.8 "88% thought it waseasy to get to the train station ." -
8.7 "Very nice wellness & sports facilities."8.9 "
top-notch fitness area , thought 89%." -
8.0 "Beach is lovely."
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7.0 "Good pool."
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6.9 "Service is ok."6.5 "Only 65% thought the
service was professional ." 6.8 "Housekeeping was ok , according to 68%." 5.4 "Hotel security was average , thought 54%." 6.0 "60% thought themanagement was tolerable ." 6.4 "64% thought theshuttle service was ok ." -
6.8 "Average cleanliness."6.8 "Only 68% said
rooms were clean enough ." 6.9 "69% thought thecleanliness of the hotel was average ." -
6.2 "Food is average."5.0 "50% thought the
snacks were adequate ." -
4.8 "Vibe wasn't good."3.1 "69%
criticized the unstylish hotel ." -
4.2 "Internet is poor."4.8 "52% thought it was
overpriced ." 3.6 "64% said thewifi quality was bad ." -
3.6 "Value below average."4.8 "52% thought it was
overpriced ." 3.0 "70% said thebreakfast was too expensive ." 1.3 "Theprice was too high for 87%." 1.4 "86% saidbeverages were too expensive ."
Overall Rating
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8.9 "Very nice wellness & sports facilities."9.1 "
top-notch fitness area , thought 91%." -
8.8 "Location is great."9.7 "97%
liked the proximity to shopping ." 9.7 "97%liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 8.9 "Easily accessible by car , said 89%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
7.2 "Good pool."
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6.4 "Average cleanliness."6.5 "Only 65% said
rooms were clean enough ." 6.8 "68% thought thecleanliness of the hotel was average ." -
6.2 "Service is ok."6.6 "Only 66% thought the
service was professional ." 6.6 "Housekeeping was ok , according to 66%." -
5.9 "Rooms are ok."5.4 "Only 54% said
rooms were big enough ." 6.5 "Only 65% saidrooms were clean enough ." 5.2 "52% thought thekitchenette was ok ." -
5.7 "Food is average."
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4.6 "Vibe wasn't good."3.1 "69%
criticized the unstylish hotel ." -
4.4 "Internet is poor."3.6 "64% said the
wifi quality was bad ." -
3.8 "Value below average."2.8 "72% said the
breakfast was too expensive ." 1.2 "Theprice was too high for 88%."
Overall Rating
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8.7 "Very nice wellness & sports facilities."8.9 "
top-notch fitness area , thought 89%." -
8.5 "Location is great."9.5 "95%
liked the proximity to shopping ." 9.7 "97%liked the proximity to sightseeing ." 8.5 "Easily accessible by car , said 85%." 9.9 "Near to public transport , according to 99%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." 8.4 "84% thought it waseasy to get to the train station ." -
6.7 "Pool is mediocre."
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6.4 "Average cleanliness."6.1 "Only 61% said
rooms were clean enough ." -
6.3 "Food is average."
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6.3 "Service is ok."6.3 "Only 63% thought the
service was professional ." 6.7 "Housekeeping was ok , according to 67%." -
4.6 "Not very comfortable."3.9 "61% said
rooms were small ." 2.8 "72% thought it wastoo noisy ." 2.3 "77%criticized the small bathroom ." 2.0 "Air conditioning was criticized by 80%." -
4.0 "Vibe wasn't good."2.4 "76%
criticized the unstylish hotel ." -
4.0 "Internet is poor."3.4 "66% said the
wifi quality was bad ." 4.8 "52% thought it wasoverpriced ." -
3.2 "Terrible value."4.8 "52% thought it was
overpriced ." 2.9 "71% said thebreakfast was too expensive ." 1.1 "Theprice was too high for 89%."
Overall Rating
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8.6 "Location is great."9.8 "98%
liked the proximity to shopping ." 9.7 "97%liked the proximity to sightseeing ." 9.0 "Easily accessible by car , said 90%." -
7.1 "Good service."8.5 "85% found the
staff to be very friendly ." -
6.4 "Average cleanliness."6.4 "Only 64% said
rooms were clean enough ." -
6.4 "Food is average."
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5.8 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." 7.0 "70% said thebeds were comfortable ." -
5.5 "Average amenities."5.5 "55% thought the
building was acceptable ." 5.0 "50% considered thelobby entrance to be so-so ." -
4.9 "Not very comfortable."4.4 "56% said
rooms were small ." 2.9 "71% thought it wastoo noisy ." 1.9 "81%criticized the small bathroom ." -
4.5 "Vibe wasn't good."3.0 "70%
criticized the unstylish hotel ." -
4.2 "Internet is poor."3.4 "66% said the
wifi quality was bad ." -
3.5 "Value below average."
Overall Rating
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9.0 "Terrific location."9.6 "96%
liked the proximity to shopping ." 9.7 "97%liked the proximity to sightseeing ." -
8.6 "Very nice wellness & sports facilities."8.8 "
top-notch fitness area , thought 88%." -
7.1 "Good service."8.5 "85% found the
staff to be very friendly ." -
6.4 "Average cleanliness."6.7 "Only 67% said
rooms were clean enough ." 6.3 "63% thought thecleanliness of the hotel was average ." -
6.4 "Rooms are ok."6.7 "Only 67% said
rooms were clean enough ." 5.1 "Only 51% saidrooms were big enough ." -
6.0 "Food is average."
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5.7 "Average comfort."5.1 "Only 51% said
rooms were big enough ." -
4.4 "Vibe wasn't good."2.9 "71%
criticized the unstylish hotel ." -
4.3 "Internet is poor."3.7 "63% said the
wifi quality was bad ." 4.9 "51% thought it wasoverpriced ." -
3.6 "Value below average."2.7 "73% said the
breakfast was too expensive ." 4.9 "51% thought it wasoverpriced ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
The rooms are very small, the water pressure in the shower was extremely low it took me 30 minutes to take a normal shower when usually it takes me 10 minutes. It is very unusual to when the room dose not have a lock on the door I find that out after walking in to the restroom and embarrassing myself in front of my coworker room has two beds that means there is more than one person sleeping in your room that one person doesn't have to be a family member this case you was my coworker
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5.1review from
I booked a double room but was given a single.
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8.0review from
The funnels of it all great people great staff and an all around great time with everything that was offered to me that's all
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6.5review from
Clean, decent amenities. Staff was friendly Arrived early before check in. Said I would get a text when room was ready. 3 hrs later I walk up to desk and my room had been ready for over 2 hrs. When I asked about my text they just said "sorry about that". I kinda thought it was a weak response. Then I get a text asking for feedback so far and I relay the check in issue and the horrible pillows we had and again I just get "sorry" with out any offer to make it better.
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6.5review from
Five minutes upon entering our room , there was another couple who entered. Apparently , the front desk assigned the same room and key card to different guests. After 15 minutes a guard came , checked the situation and assured me that everything was taken cared off. We went out to have dinner but when we came back we couldn't enter our room . I checked with the front desk and said the key card was de activated. We were never informed of such
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8.2review from
I loved the coffee shop/store on the lobby level. Being able to purchase cold drinks and snacks, and even fresh sandwiches or pizza was a great surprise. The coffee was excellent in the morning. I landed, completely sleep deprived, at what my body thought was 1am. Maybe that's why I had such an adverse reaction to a very lively bar whose sounds echoed through the entire lobby. In fact, it seemed to take up the entire lobby as it spilled into seating that i had to walk through to get to registration. I could hardly hear the staff member trying to check me in.
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6.5review from
The room was clean and modern and quiet The A.C. Barely worked the room was at 75 when we walked in and barely goth to 69 by 3am. The bathroom doors didn't close all the way and the lock didn't work, no vent fan.
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4.0review from
Location Air temperature is controlled by the front desk. You will need to call them to adjust (really, are we in the 1970s???)-unbelievable). The air condition smelled like mildew and gave me a headache the following day. My roommate kept coughing the whole night which we suspect was due to the mildew coming out of the A/C vent. Bathroom floor was not cleaned. Found gross hair (and other too gross to mention) on the floor. Corners underneath the sink have dust balls. the bathroom toilet plastic seat was burned that it looked like you poured acid on it. I cannot believe they have not replaced it. The electric plug in the bathroom is not secured and about to fall off, the hair dryer would not turn on because of the faulty plug. (Again, really????) So disappointing as when I think of Hilton, I think safe, clean and decent...not the SF union square. Front desk was very unfriendly. No welcome or "enjoy your stay" greeting. He couldn't find our reservation. When I showed him the confirmation number, he gave me the look and said "oh that's hotel.com's"...whatever that meant. As if he was treating us 3rd class as we had not booked it directly with them. After a few minutes, he finally found our reservation. Again, very unpleasant.
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6.0review from
The hotel was clean and upgraded. The A/C in my room was broken and it took about 3 hours for someone to come in and fix it. The room was stuffy and hot. We left to go get a bite to eat and returned to find out that they had not fixed it nor were we getting another room. Just off of the staff interaction I most likely would not return.
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5.4review from
Location Old room, not very clean, no fridge or frigobar in the room, old carpet, smell old
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4.8review from
The bed was comfortable, the cleaning girl was very nice and helpful. The hotel was much overpriced to begin with and as we checked in, we were encouraged to upgrade for an extra $70 per night for something that didn't seem like an upgrade. The room itself was not luxurious by any means. We felt that it could get away with anything because it was right downtown. The long lines for both check in and the "continental breakfast" were not convenient.
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7.4review from
My room was quite dirty, the toilet seat had something nasty in it, the table had years of dust,crumbs and scum under it. Our sheets had holes in them. Overall was very nice, most people were obviously there on business so I felt out of place not In a suit .
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4.2review from
Staff was friendly Room was not that clean. Starbucks in lobby closed to soon. Had to hike to tower 3 to get to pool, not worth it. Do not stay in any rooms overlooking the parking garage. Seems like that's where the party's are. It was so loud. People screaming from the street. Hopefully I will not have to stay here again for work.
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4.5review from
The lobby and concierge were nice The tub water was not flowing, full of hair stuck in the drain! Not cool to call maintained guy for trying to take a shower after a long day, guy gave us attitude for the call and ended up cleaning it almost at midnight. Overpriced parking for one night stay, almost $60!!!
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10.0review from
Delilah was wonderful. Very friendly and knowledgeable. Parking, but that is not the Hilton's fault.
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10.0review from
Location was super easy to get to. The room was nice. The room was a little small but they had it designed so nicely and utilized their space so well that it didn't even matter.
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4.2review from
Starbucks in the lobby People. Everywhere
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10.0review from
The bay view (the side facing Parc 55 and Nordstrom)on the 33rd floor was great. Room 72 was excellent!! The house keeping staff were super friendly and helpful!!! Coffee maker in the room burned my sister's hand.
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5.7review from
The lobby and the ambiance, full of business people, free wifi, and starbucks, as well as the restaurant the room smelled like those rooms where they used to smoke long time ago. Also, bathroom and room felt old.
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8.8review from
The location is perfect, located right in Union Square and 3 blocks from the Powell BART station. It's a &10 cab fare to the fisherman a wharf and here's a nice 2 mile walk back through China Town and North Park. The concierge was extremely helpful as well. There was no fridge in the room and parking was pretty outrageous, $47/day plus an $8 parking garage fee?!
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10.0review from
Room was upgraded to one of the Urban rooms. I highly recommend one of these rooms. Great view, comfy bed, free wifi and a fridge too!
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10.0review from
Recycling bag in the rooms Newly renovated
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8.2review from
long lines at front desk and crowded lobby--i believe b/c free wifi was only available in the lobby. room and bathroom was clean, well-kept and quiet overall. some difficulty in adding people to the room and getting a mini-fridge in the room for medical purposes. definitely a destination for conferences and business meetings.
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3.3review from
they changed my room upon making the complaint. location was horrible. very scary ....for the money I paid this location is not acceptable. I was attacked by homeless angry people couple times . One time I had to run for my life also the place was pretty old and there was a smell in the rooms. no fridge. at the time of check in , the price for the room that you can get the room was cheaper for $25.00 than what priceline gave me
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3.3review from
Ridiculous amount charged for parking. Internet wasn't free. No complimentary snacks Price. Rate.
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4.6review from
Bed The room, for the price I paid. Bathroom doors
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10.0review from
The rooms are very small, the water pressure in the shower was extremely low it took me 30 minutes to take a normal shower when usually it takes me 10 minutes. It is very unusual to when the room dose not have a lock on the door I find that out after walking in to the restroom and embarrassing myself in front of my coworker room has two beds that means there is more than one person sleeping in your room that one person doesn't have to be a family member this case you was my coworker
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8.0review from
The funnels of it all great people great staff and an all around great time with everything that was offered to me that's all
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8.2review from
I loved the coffee shop/store on the lobby level. Being able to purchase cold drinks and snacks, and even fresh sandwiches or pizza was a great surprise. The coffee was excellent in the morning. I landed, completely sleep deprived, at what my body thought was 1am. Maybe that's why I had such an adverse reaction to a very lively bar whose sounds echoed through the entire lobby. In fact, it seemed to take up the entire lobby as it spilled into seating that i had to walk through to get to registration. I could hardly hear the staff member trying to check me in.
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10.0review from
Delilah was wonderful. Very friendly and knowledgeable. Parking, but that is not the Hilton's fault.
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10.0review from
Location was super easy to get to. The room was nice. The room was a little small but they had it designed so nicely and utilized their space so well that it didn't even matter.
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10.0review from
The bay view (the side facing Parc 55 and Nordstrom)on the 33rd floor was great. Room 72 was excellent!! The house keeping staff were super friendly and helpful!!! Coffee maker in the room burned my sister's hand.
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8.8review from
The location is perfect, located right in Union Square and 3 blocks from the Powell BART station. It's a &10 cab fare to the fisherman a wharf and here's a nice 2 mile walk back through China Town and North Park. The concierge was extremely helpful as well. There was no fridge in the room and parking was pretty outrageous, $47/day plus an $8 parking garage fee?!
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10.0review from
Room was upgraded to one of the Urban rooms. I highly recommend one of these rooms. Great view, comfy bed, free wifi and a fridge too!
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10.0review from
Recycling bag in the rooms Newly renovated
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8.2review from
long lines at front desk and crowded lobby--i believe b/c free wifi was only available in the lobby. room and bathroom was clean, well-kept and quiet overall. some difficulty in adding people to the room and getting a mini-fridge in the room for medical purposes. definitely a destination for conferences and business meetings.
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5.1review from
I booked a double room but was given a single.
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6.5review from
Clean, decent amenities. Staff was friendly Arrived early before check in. Said I would get a text when room was ready. 3 hrs later I walk up to desk and my room had been ready for over 2 hrs. When I asked about my text they just said "sorry about that". I kinda thought it was a weak response. Then I get a text asking for feedback so far and I relay the check in issue and the horrible pillows we had and again I just get "sorry" with out any offer to make it better.
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6.5review from
Five minutes upon entering our room , there was another couple who entered. Apparently , the front desk assigned the same room and key card to different guests. After 15 minutes a guard came , checked the situation and assured me that everything was taken cared off. We went out to have dinner but when we came back we couldn't enter our room . I checked with the front desk and said the key card was de activated. We were never informed of such
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6.5review from
The room was clean and modern and quiet The A.C. Barely worked the room was at 75 when we walked in and barely goth to 69 by 3am. The bathroom doors didn't close all the way and the lock didn't work, no vent fan.
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4.0review from
Location Air temperature is controlled by the front desk. You will need to call them to adjust (really, are we in the 1970s???)-unbelievable). The air condition smelled like mildew and gave me a headache the following day. My roommate kept coughing the whole night which we suspect was due to the mildew coming out of the A/C vent. Bathroom floor was not cleaned. Found gross hair (and other too gross to mention) on the floor. Corners underneath the sink have dust balls. the bathroom toilet plastic seat was burned that it looked like you poured acid on it. I cannot believe they have not replaced it. The electric plug in the bathroom is not secured and about to fall off, the hair dryer would not turn on because of the faulty plug. (Again, really????) So disappointing as when I think of Hilton, I think safe, clean and decent...not the SF union square. Front desk was very unfriendly. No welcome or "enjoy your stay" greeting. He couldn't find our reservation. When I showed him the confirmation number, he gave me the look and said "oh that's hotel.com's"...whatever that meant. As if he was treating us 3rd class as we had not booked it directly with them. After a few minutes, he finally found our reservation. Again, very unpleasant.
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6.0review from
The hotel was clean and upgraded. The A/C in my room was broken and it took about 3 hours for someone to come in and fix it. The room was stuffy and hot. We left to go get a bite to eat and returned to find out that they had not fixed it nor were we getting another room. Just off of the staff interaction I most likely would not return.
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5.4review from
Location Old room, not very clean, no fridge or frigobar in the room, old carpet, smell old
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4.8review from
The bed was comfortable, the cleaning girl was very nice and helpful. The hotel was much overpriced to begin with and as we checked in, we were encouraged to upgrade for an extra $70 per night for something that didn't seem like an upgrade. The room itself was not luxurious by any means. We felt that it could get away with anything because it was right downtown. The long lines for both check in and the "continental breakfast" were not convenient.
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4.2review from
Staff was friendly Room was not that clean. Starbucks in lobby closed to soon. Had to hike to tower 3 to get to pool, not worth it. Do not stay in any rooms overlooking the parking garage. Seems like that's where the party's are. It was so loud. People screaming from the street. Hopefully I will not have to stay here again for work.
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4.5review from
The lobby and concierge were nice The tub water was not flowing, full of hair stuck in the drain! Not cool to call maintained guy for trying to take a shower after a long day, guy gave us attitude for the call and ended up cleaning it almost at midnight. Overpriced parking for one night stay, almost $60!!!
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4.2review from
Starbucks in the lobby People. Everywhere
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5.7review from
The lobby and the ambiance, full of business people, free wifi, and starbucks, as well as the restaurant the room smelled like those rooms where they used to smoke long time ago. Also, bathroom and room felt old.
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3.3review from
they changed my room upon making the complaint. location was horrible. very scary ....for the money I paid this location is not acceptable. I was attacked by homeless angry people couple times . One time I had to run for my life also the place was pretty old and there was a smell in the rooms. no fridge. at the time of check in , the price for the room that you can get the room was cheaper for $25.00 than what priceline gave me
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3.3review from
Ridiculous amount charged for parking. Internet wasn't free. No complimentary snacks Price. Rate.
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4.6review from
Bed The room, for the price I paid. Bathroom doors
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