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Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.7 "Wonderful beach."
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8.7 "Location is great."9.9 "99%
liked the proximity to sightseeing ." 9.7 "97%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Near to public transport , according to 100%." 10.0 "100%appreciated the closeness to the beach ." 7.3 "Easily accessible by car , said 73%." 10.0 "City centre within easy reach , said 100%." -
8.1 "Great service."8.6 "86% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." 8.1 "81% thought theservice was very professional ." 7.3 "Housekeeping was great , according to 73%." 7.6 "76% said theconcierge service was amazing ." 7.5 "Hotel security was great , thought 75%." 7.8 "78% werehappy with the shuttle service ." 7.8 "78% wereimpressed by the laundry service ." 9.2 "92% werehappy with the room service ." -
6.1 "Breakfast is mediocre."
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5.7 "Rooms are ok."6.4 "
Beds were acceptable for 64%." 6.1 "Only 61% saidrooms were big enough ." -
4.9 "Internet is poor."3.9 "61% said the
wifi quality was bad ." -
3.8 "Vibe wasn't good."2.2 "78%
criticized the unstylish hotel ." 2.7 "73%criticized the plain hotel ." -
3.3 "Value below average."4.5 "55% said the
breakfast was too expensive ." 2.6 "Theprice was too high for 74%."
Overall Rating
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8.6 "Location is great."9.9 "99%
liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.7 "97%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." 10.0 "City centre within easy reach , said 100%." 10.0 "100%appreciated the closeness to the beach ." -
8.4 "Great service."8.6 "86% found the
staff to be very friendly ." 7.3 "73% said thereception staff was great ." 8.2 "82% thought theservice was very professional ." 7.4 "Housekeeping was great , according to 74%." -
6.5 "Average cleanliness."6.3 "Only 63% said
rooms were clean enough ." -
5.9 "Breakfast is mediocre."
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5.3 "Rooms are ok."6.3 "Only 63% said
rooms were clean enough ." 6.6 "Beds were acceptable for 66%." 6.7 "Only 67% saidrooms were big enough ." -
4.6 "Internet is poor."3.7 "63% said the
wifi quality was bad ." -
3.8 "Vibe wasn't good."2.4 "76%
criticized the unstylish hotel ." 4.4 "For 56%, thelobby entrance was sub-standard ." -
2.7 "Terrible value."4.3 "57% said the
breakfast was too expensive ."
Overall Rating
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9.6 "Wonderful beach."
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8.7 "Location is great."9.9 "99%
liked the proximity to sightseeing ." 9.7 "97%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Near to public transport , according to 100%." 10.0 "100%appreciated the closeness to the beach ." 10.0 "City centre within easy reach , said 100%." -
8.0 "Great service."8.3 "83% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 8.2 "82% thought theservice was very professional ." 7.3 "Housekeeping was great , according to 73%." -
6.2 "Breakfast is mediocre."
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5.8 "Bar is ok."
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5.0 "Rooms are ok."3.3 "67%
complained about the bathroom ." 4.5 "55% weredisappointed with the minibar ." 0.7 "93% thought they werepoorly maintained ." 2.1 "For 79%, therooms looked old ." 2.5 "Air conditioning was criticized by 75%." 2.5 "75% said thebathroom was dirty ." 4.0 "60%criticized the small bathroom ." 1.6 "84% foundproblems with the furniture ." -
4.9 "Internet is poor."3.8 "62% said the
wifi quality was bad ." -
3.6 "Not very comfortable."2.7 "73% thought it was
too noisy ." 2.5 "Air conditioning was criticized by 75%." 4.0 "60%criticized the small bathroom ." -
3.3 "Vibe wasn't good."2.0 "80%
criticized the unstylish hotel ." 4.9 "For 51%, thelobby entrance was sub-standard ." -
3.0 "Terrible value."4.3 "57% said the
breakfast was too expensive ." 2.6 "Theprice was too high for 74%."
Overall Rating
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8.6 "Location is great."
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7.8 "Good cleanliness."7.4 "74% said
rooms were clean ." -
7.6 "Good service."8.5 "85% found the
staff to be very friendly ." -
5.9 "Rooms are ok."6.7 "
Beds were acceptable for 67%." 6.3 "Only 63% saidrooms were big enough ." -
5.3 "Internet is average."
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3.8 "Value below average."
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3.8 "Vibe wasn't good."2.1 "79%
criticized the unstylish hotel ."
Overall Rating
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8.7 "Location is great."9.9 "99%
liked the proximity to sightseeing ." -
8.0 "Great service."8.5 "85% found the
staff to be very friendly ." -
6.0 "Rooms are ok."6.9 "
Beds were acceptable for 69%." 6.6 "Only 66% saidrooms were big enough ." 6.8 "Only 68% saidrooms were clean enough ." -
5.6 "Breakfast is mediocre."
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5.4 "Internet is average."
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3.6 "Vibe wasn't good."2.2 "78%
criticized the unstylish hotel ." -
3.0 "Terrible value."3.9 "61% said the
breakfast was too expensive ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.7review from
Location, availability of Uber drivers, value. Near enough to family in SF to get together with a short Uber. My purpose for the trip was to help a family member and I was not at the hotel much except for sleeping. My room this time was on the Main Street in the Wharf Building and the Marriott hotel across the street had trash pickup at 3 am which was very noisy and lasted over an hour including loud talking and clinging of metal containers. Lost some sleep due to this. Otherwise hotel was quiet. Will specify room location next time!
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8.5review from
Staff was great. Location was great Small beds. Noise
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6.0review from
The view of our room wasn't great but we checked in late at night and leaving early in the morning,so we didn't care. It was clean ok but behind the drawers and the TV stand wasn't for a long time, lots of dust and coweds..The parking was very expensive, $57.00 total. The other hotel we had stayed a week ago 2 blocks away it was $26.00....Unbeleivable priced! The wrapped sandwich that we had from the "snack booth " restaurant (it was closed), it was very good and priced fair. Garage parking price, $57.00 total...too expensive...
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2.0review from
We walked into our room and decided to check the beds before we went to sleep because we heard of bed bugs at this hotel. And to our surprise we found a condom! We called the front desk and they sent up a security guard (not a manager, which was weird). They switched our room but offered no other accommodations. After we called to complain they said they couldn't do anything more than they did...they also mentioned they would call us back and never did. Not a good experience.... I can understand a messy room, maybe a cigarette but an open condom on the bed is unacceptable.
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8.0review from
The hotel is very 2 blocks away from any event or attraction I found 2 spiders in my bed . I just killed them .
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8.5review from
The hotel is conveniently located within walki g distance to main attractions in a beautiful city!
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8.8review from
Staff extremely friendly and considerate, great location. Parking way too expensive, and maid would knock on our door way too early. Should wait until 10 not 8. Breakfast too expensive for not the best food.
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4.0review from
Proximity to the wharf 1. Found a man's underwear in the drawer. 2. I was never informed I would be charged an additional$100 on the day of our check-in. I saw the charge on my online visa statement and told only after my inquiry. Since there were no damages to the room, I should expect a refund in a few days. My experience has been that possilbe extra charges are done after check-out and NOT on the day of check-in. 3. A few ants coming out of the heater. 4. A $51 charge for underground parking because of the high rate of car break-ins so I parked there, only to find they also have overnight parking in the gated registration lot but told the price is the same???? Likely or another way to charge more???? No transparency.
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7.4review from
Lots of food choices around the area including Starbucks. Looks clean. Nobody asked when we came in if we need help in our luggage. The bed creeks, make some noises when you move while sleeping. Parking is not included. You need to pay 50 bucks per night.
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8.8review from
It was really close to all the attractions to Fisherman's Wharf The room we were in had a lot of guest traffic within the building such as people walking up and down the stairs and doors slamming. (room 241)
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9.4review from
It's just a block away from the main street. In close proximity to bars and restaurants . The staff at the front desk was very helpful. We didn't go to the bar at the hotel but it looked inviting and we would have if we had more time. The hotel is a little older but nicely maintained.
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8.5review from
Der Pool. Die Lage. Frühstück Buffet.
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10.0review from
nice clean hotel - close to fishermans wharf paying $40.00 to park
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7.6review from
Location was excellent, and the room was clean and well maintained. We stayed in the "Wharf Building" which seemed older and less maintained. There was no front desk staff in the building and it was difficult to get back over to the other building if we needed anything. Also, the elevator was under repair the full duration of our stay, which made the one working elevator very slow.
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8.5review from
Staff was great. Location was great Small beds. Noise
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8.0review from
The hotel is very 2 blocks away from any event or attraction I found 2 spiders in my bed . I just killed them .
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8.5review from
The hotel is conveniently located within walki g distance to main attractions in a beautiful city!
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8.8review from
Staff extremely friendly and considerate, great location. Parking way too expensive, and maid would knock on our door way too early. Should wait until 10 not 8. Breakfast too expensive for not the best food.
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8.8review from
It was really close to all the attractions to Fisherman's Wharf The room we were in had a lot of guest traffic within the building such as people walking up and down the stairs and doors slamming. (room 241)
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9.4review from
It's just a block away from the main street. In close proximity to bars and restaurants . The staff at the front desk was very helpful. We didn't go to the bar at the hotel but it looked inviting and we would have if we had more time. The hotel is a little older but nicely maintained.
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8.5review from
Der Pool. Die Lage. Frühstück Buffet.
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10.0review from
nice clean hotel - close to fishermans wharf paying $40.00 to park
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7.7review from
Location, availability of Uber drivers, value. Near enough to family in SF to get together with a short Uber. My purpose for the trip was to help a family member and I was not at the hotel much except for sleeping. My room this time was on the Main Street in the Wharf Building and the Marriott hotel across the street had trash pickup at 3 am which was very noisy and lasted over an hour including loud talking and clinging of metal containers. Lost some sleep due to this. Otherwise hotel was quiet. Will specify room location next time!
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7.4review from
Lots of food choices around the area including Starbucks. Looks clean. Nobody asked when we came in if we need help in our luggage. The bed creeks, make some noises when you move while sleeping. Parking is not included. You need to pay 50 bucks per night.
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7.6review from
Location was excellent, and the room was clean and well maintained. We stayed in the "Wharf Building" which seemed older and less maintained. There was no front desk staff in the building and it was difficult to get back over to the other building if we needed anything. Also, the elevator was under repair the full duration of our stay, which made the one working elevator very slow.
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6.0review from
The view of our room wasn't great but we checked in late at night and leaving early in the morning,so we didn't care. It was clean ok but behind the drawers and the TV stand wasn't for a long time, lots of dust and coweds..The parking was very expensive, $57.00 total. The other hotel we had stayed a week ago 2 blocks away it was $26.00....Unbeleivable priced! The wrapped sandwich that we had from the "snack booth " restaurant (it was closed), it was very good and priced fair. Garage parking price, $57.00 total...too expensive...
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2.0review from
We walked into our room and decided to check the beds before we went to sleep because we heard of bed bugs at this hotel. And to our surprise we found a condom! We called the front desk and they sent up a security guard (not a manager, which was weird). They switched our room but offered no other accommodations. After we called to complain they said they couldn't do anything more than they did...they also mentioned they would call us back and never did. Not a good experience.... I can understand a messy room, maybe a cigarette but an open condom on the bed is unacceptable.
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4.0review from
Proximity to the wharf 1. Found a man's underwear in the drawer. 2. I was never informed I would be charged an additional$100 on the day of our check-in. I saw the charge on my online visa statement and told only after my inquiry. Since there were no damages to the room, I should expect a refund in a few days. My experience has been that possilbe extra charges are done after check-out and NOT on the day of check-in. 3. A few ants coming out of the heater. 4. A $51 charge for underground parking because of the high rate of car break-ins so I parked there, only to find they also have overnight parking in the gated registration lot but told the price is the same???? Likely or another way to charge more???? No transparency.
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