Hotel De Anza

2Poor

Anonymous, Dec 2023

Let me start off by saying we selected this hotel based on cost and photos. In retrospect I should have looked more closely on Yelp at the visitor experiences from the past. Had I done that they would not have been my selection. I purchased it through a search in Kayak and paid the fee for a one night stay for an event in San Jose. The impression I was given was that that included all fees. Upon arrival I noted several things, one it's not in the best area. This is reinforced by brass hotel entry doors that remain locked and can only be opened by inside staff or a room key. Parking is problematic forcing you to opt for the $48 valet fee (most definitely overpriced). As I checked in I was surprised to learn they needed my credit card despite having a paid reservation. At first glance I assumed it was a security deposit or maybe a deposit for a room with a stocked bar (wishful thinking though, no stocked anything). But was instead informed that it was a $17.00 "Destination Fee" as they were under the Hyatt Boutique Hotels. A quick google search yielded the following on the Hyatt site: To enhance your stay, a daily destination fee of $14.95 (subject to change) will apply to each room of your stay at Hotel De Anza to provide you with the amenities services. Let me start off by speaking about the amenities Hyatt must have been referring to. The lobby had a working elevator so I am grateful for that amenity. Secondly, the shower and toilet were working and I am grateful for that. but that is exactly where the amenities end. There was no breakfast, not even a muffin or coffee I might get when I stayed at a Sleazy Eight hotel paying 1/3 of the cost. They did however have a small overpriced cafe if I wanted something to eat. The room had NO MICROWAVE, but I could travel 6 floors down to the lobby to use the one they had there (does that count as an amenity?). There was also no room safe, and while I didn't need one I have seen them in cheaper hotels in better areas of town. The air conditioning unit was what you might find in an apartment built in the 1980's a full wall exhaust port into the room with a noisier than desired result as you tried to sleep on a mattress that would chip a tooth if you tried to jump onto the king sized bed. And no I am not exaggerating, the mattress was exceptionally hard. The decor was a roaring 30's montage of women actresses, singers and dancers that gave it a somewhat bougie if not debauchery ridden appearance spread across hotel and room artwork as well as the room door numbers. The wireless service in the room felt like 1990's 2400 baud modem speeds that made web browsing tedious. The rug in the room looked like it had texture at one time as I could see the texture patterns on the other area of the room but the high traffic areas were worn down making it appear dingy and unsightly. It probably sounds like I am needlessly picking apart this hotel but when a one night stay approaches $300 in a hotel that is that disappointing I just wish I had stayed at any reputable hotel and paid $300 for a truly all-inclusive experience that lacked a DESTINATION FEE for "Amenities" that are simply the standard of a good hotel. I still have no clue what amenity that destination fee alluded to as the stay was that disappointing. I will never stay there again and strongly recommend you forgo the same disappointment.

2Poor

Karl, Dec 2022

Location is good - downtown Upon arrival wi-fi not working and staff made no effort to fix Returning after 1st day to no power. There was no warning to me - either by call during day or even when I walked through the dark lobby! No food option for breakfast