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Comfort

Flight attendant gave wrong order

Our scheduled flight was canceled because of "maintenance" so we had to go back into LAX to catch another, which caused a delay in our whole day. One on the flight it was fine.

Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

Nice cozy seat, but seatbelt was about 6" shorter than most planes-wouldnt fit a medium-large person.

Paid a lot for an upgrade, and our bathroom was out of order, the stewardess was snippy, and my expectations were less than met.

Nothing, worst flight I've ever had.

Dried throw up on the floor in front of my seat.disgusting. SO MANY FLIES IN THE CABIN!!! Crew seemed like they hated their jobs, were NOT attentive. wasn't cleaned at all. Plane smelled. Charge port didn't work. Tray was extremely dirty. It was the worst flight I have ever had and is making me dread flying United back home.

Boarding was efficient.

The flight crew acted like they hated being there.

Short flight

I didn't like having to pay an extra $25 to check my bag and I didn't like having to pay an extra $25 to change my seat assignment. The really hard landing in San Jose wasn't a lot of fun either. Recommend checking out other airlines before booking with American Airlines. I've taken American flights before with much the same experience. I was hoping like other airlines American's service might actually have improved - wishful thinking.

Flight attendants provided snacks since there was a delay

There was something wrong with the plane so it was delayed for a while

after reaching the destination, it took a lot to open the airplane's doors and letting people out

Great crew! On time professional

Food average,

I am pleased with all aspects of the flight and crew!

2 of my 4 bags, which I checked in, were broken during my travel.

Comfortable seating and clean interior. Flight attendants are helpful and courteous.

Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest.

Great experience. Wow, fantastic flight attendants. Wish I could always fly Alaskan.

Not a thing.

I got there 20min late but I got there

twice now my bags have been lost leaving seatac IN A ROW!! the small plane that I was on was leaking condensation directly onto my lap for the hole 3hr trip. when I told the stewardess about it (before take off) she then brought me 1 yes 1 napkin and said "this should help)... (-_-) really? I will think twice before flying with this airline again

Leg room, good customer service

I got home safe and on time

Online confirmation

My seat assignments were changed and we were at the end of the plane next to the bathroom. I know I didn't put those. I don't like the fact that you have to pay for baggage and there is no food provided other than a drink and some really poor substitute even for peanuts. Southwest at least allows you to have a free baggage. It's not the fault of the pilot but it also is very bumpy. The flight crew was fine and it's just the uncomfortable aspects of having my seat assignment changed and the extra charges for anything that makes it comfortable.

The only negative was that after waiting to taxi (for almost 10 minutes), we received an announcement that it would be a little longer because they realized that the had yet to re-fuel the plane. That was somewhat alarming.

Since the merge with US Airways, it seems as though American has adopted it's ways. US Airways was my least favorite airlines therefore I am disappointed by the merge. American now charges $25 each way for a trip to the Caribbean, which was not the case in the past. No entertainment provided unless one wants to watch a Free movzie on your small cell phone screen (lets hope your phone is well charged and you remember to bring your ear buds also).

Lack of snack options, lack if entertainment, baggage fees, less space for comfort.

The flight was continuously delayed and ultimately cancelled. There weren't a lot of connecting flights until much later the next day, and the customer service was fair at best.