The fight attendant for the first class cabin was outstanding. Very attentive and cared excellently for the passengers. Very smooth flight and landing. I used my iPAD and my own apps for entertainment, but I think a service including inflight entertainment will be better for some.
Good flight, loved the snacks (Biscoff cookies). For boarding, they forgot to change the sign showing our group was boarding. Apparently, they had announced it, but the announcements overlapped with another gate announcements and no one could actually hear what they were saying. So a group of us were waiting....and finally asked and were told we could board.
overall no call for accessible while boarding. The crew member was little rude not bothering about the condition. Seat assigned was very uncomfortable.
Check in & bag drop was straightforward. Alaskair changed the gate approx 40 min before departure, and I only became aware due to Google wallet update to my boarding pass. Had to move from gate N1 to C9 which required use of the Train, luckily I had time available.
Flight delayed no communication. The gate was changed so many times.
I wasn’t aware that we needed to supply our own screens for entertainment
I was standing in line to use the restroom. A First Class passenger wanted to use the restroom after me, but Jaques made me wait on Flight 3418 from BOI to SJC on December 12, 2025. I felt this was inappropriate and rude.
Look at my previous review I just wrote on this survey. It was awful!
The airline staff was great! The best safety review ive ever had!
Hawaiian Airlines, like most US-based ones, constantly provide sub-par service and pack their planes to the max with all kinds of last-minute-purchase schemes. As a result, it makes every flight so uncomfortable and generates high health risk for its passengers. In one word, GREED rules the day!
It’s too cold like fridge and they don’t offer a blanket with expensive price
Southwest has lost most of what made it special. The flight attendants all used to seem fun and like they were having fun. Now they seem just miserable. They do NOT seem happy to give you your pretzels and drinks. They stick it in your hand or on your tray like it's an annoyance. They bark safety instructions at you. It's not just this flight but the last few SW flights I've had to SNA and SAN as well and it's not just me. I've informally surveyed my colleagues (business and leisure travelers) and these feelings are consistent. The tickets are similarly priced to other carriers and the seat assignments make boarding slower. The free luggage and free ability to change flights is still a differentiator. You lose that and there's virtually nothing special left.
Poor customer service, no accommodation for passengers when the flight was delayed over 5 hours.
The Air hostess were very rude on my flight from Houston to Austin . Their regular communication itself felt a they are shouting at people.
The charges were ridiculous for an hour flight and the turbulence was very scary.
The plane arrived 25 minutes late, and the Wi-Fi was slower than it usually is.
Flight was on time and the crew was very nice.
Flight was delayed for 1 hour. Otherwise it was a fairly normal Southwest experience
Main flight attendant made light of the delay and presented some humor to lighten the tempestuous situation. Delayed flight took off 2 hours after scheduled time.
More assistance and clarity for travelers with gate checking and lap children
There was an incredibly surly flight attendant that ruined the experience
After boarding the plane had to wait an hour at the for the copilot to show up before we could depart
The cabin and bathroom experience was poor as the cabin and bathroom were dirty and showed signs of an older plane that had not been updated for Customer’s, comfort and health. There was gum on my seat when I arrived and dirt spots around the fan and light controls. The flight was almost entirely full, so there was no way I could be moved from my seat. Th bathroom had the peeling paint.
Great crew. Comfortable seating. Nice overhead bin space. My app didn't allow me to check in for my flight to BOS. When I called Support, they didn't fix it, but just told me to check in at the airport. Seat back entertainment was great. Could be better if the audio could connect to Bluetooth.
Very bad multiple confusion and miscommunication which i ended up missing my flight.
We never made it on this flight because we missed our connection due to o delayed flight from Jackson.
The cabin temperature was nice and cool. The wifi was not working.
Had to change aircraft due to a faulty door. Surprisingly it only caused about an hour and a half of delay. Delta handled this situation as well as can be expected.
Crew was not friendly when I went to request a seat change.
Comfort+ on delta was excellent room for a 6’4” male. No one issues. Staff was great. Flight was bumpy but the pilot did everything he could to make it comfortable. Internet went out half way through the flight. I am glad I didn’t pay for it. But that was a huge issue for users.
It's not United, but TSA security at Terminal A in Newark is a disaster and seriously makes me consider switching to flying out of JFK. The touchless TSA pre-check had a line of over 50 people and the bag screening was so slow that it limited the flow of people through the facial recognition process. It is the only airport that I frequent that has this issue and makes me reconsider whether I should fly out of Newark given the wasted time and frustration it causes. As I said, it is not a United issue but will impact United if people choose to stop utilizing Newark airport because of the poor experience.
The food could be much better. Also very unfortunate that most of business class seats were empty but I could not upgrade.
Bag got checked but I thought one personal item was guaranteed.
The seats are very small, that is all the staff did a good job.
The flight was for my mom in wheelchair the staff in Newark wer not friendly took a long time to even get a wheelchair she almost missed her flight because they finally got a chair few minutes before boarding they had to rush her to the gate. They took her carryon and checked it as a bag told her don’t worry free of charge but they charge the credit card anyway. She also told me the seats are not comfortable at all as if they were broken she could feel the bars in the seat SFO staff was much better overall she had the worst experience
First class flight crew was barely available. They came through 3 times while we were on the plane for nearly 4 hours.
The food was horrible. There was no. Wifi, and it was just terrible from bangkok to d. C
My flight got cancelled. Couldn’t get my luggage. It arrived at my destination ahead of me. I didn’t get my preordered meal. Had to spend the night in the airport.
United did nit provide any updated on flight crew not bein available until boarding time started. It was bad. Itws alate night flight and there no proactive communication and iha d an important meeting that i missed due to thus
Crew was very cooperative and professional. Passenger's first checked in bag should be free.
Too little snack and drink for almost 6:00 hr flight. Should have serve some food.
Everything was fine except they changed the gate number and we ended up running all over LAX because of it.
The crew in the Vegas airport clearly was having a bad day … they moved on and the crew that checked us in for boarding was great, as was the flight crew. I did get the wheel of my carry on stuck in the overhead bin. Amazing team effort to include the flight attendants, the pilot, and another pilot who was on the flight as a passenger. Finally got it unstuck ✅
Staff are polite,and even offer us to tag our baggages upon seeing us from the entry
The guy sitting in front of me kept pushing hard his sit against my legs… very uncomfortable
Food was horrid. In my opinion inedible. They did offer some sorbet and one small dish of fruit. Stewards were super stingy with water, coffee, etc.
On-time, direct flight is great. Having one bathroom out of order was unfortunate.
I am absolutely furious with American. they shut the door in my face when I was trying to board the flight and kicked me off of it. They made no attempt to call my name or contact me or anything. They just said they gave my seat away. The customer service response has been atrocious. I will never fly this airline again as long as I live.
The WiFi was out gr entire flight. Had to Diane for almost 1 hour to wait for a gate to open up for plane to dock. Very bad experience.
Mechanical delay > Crew Time out. No communication to passengers. Crew time out was positioned as a surprise (even though it must have been know at the time of boarding that the crew would time out.
