Guest reviews
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Overall Rating
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9.4 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 9.9 "99%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 7.1 "71%appreciated the closeness to the beach ." 10.0 "City centre within easy reach , said 100%." 7.8 "Easily accessible by car , said 78%." 10.0 "Near to public transport , according to 100%." -
8.5 "Great service."9.3 "93% found the
staff to be very friendly ." 8.9 "89% thought theservice was very professional ." 8.4 "84% said theconcierge service was amazing ." 10.0 "100% said therecreation staff was great ." -
6.7 "Rooms are ok."6.9 "Only 69% said
rooms were clean enough ." 5.8 "For only 58%, thebathroom was ok ." 6.2 "Cleanliness of the bathroom was average , said 62%." -
6.4 "Breakfast is mediocre."
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6.4 "Sufficient wellness & sports facilities."
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5.9 "Internet is average."
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5.5 "Bar is ok."
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5.2 "Average amenities."5.1 "51% thought the
building was acceptable ." 5.5 "55% said thearchitecture was not spectacular ." 5.0 "For 50%,terrace was good enough ." -
4.7 "Pool is below average."1.0 "
Dirty pool , said 90%." -
4.2 "Vibe wasn't good."2.2 "78%
criticized the unstylish hotel ." 2.4 "For 76%, thelobby entrance was sub-standard ."
Overall Rating
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9.3 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 9.9 "99%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 7.8 "Easily accessible by car , said 78%." 7.2 "72%appreciated the closeness to the beach ." -
8.1 "Great service."9.2 "92% found the
staff to be very friendly ." 8.7 "87% thought theservice was very professional ." -
7.2 "High comfort."7.9 "79% said the
beds were comfortable ." 8.2 "82% thoughtrooms were spacious ." 9.5 "95% liked thebig bathroom ." -
6.7 "Breakfast is mediocre."
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6.5 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ." 6.0 "For only 60%, thebathroom was ok ." 5.9 "Cleanliness of the bathroom was average , said 59%." -
5.7 "Internet is average."
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5.0 "Average value."
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4.8 "Bad amenities."4.8 "52% thought the
building wasn't nice ." 2.4 "76%complained about the elevator ." 2.4 "For 76%, thelobby entrance was sub-standard ." 0.7 "93% thought thefacilities needed updating ." -
4.5 "Pool is below average."
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4.1 "Vibe wasn't good."2.0 "80%
criticized the unstylish hotel ." 2.4 "For 76%, thelobby entrance was sub-standard ."
Overall Rating
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9.5 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." -
8.7 "Great service."9.3 "93% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." -
6.7 "Average comfort."
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6.4 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." -
6.1 "Breakfast is mediocre."
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6.0 "Sufficient wellness & sports facilities."
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5.6 "Internet is average."
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4.9 "Bad amenities."4.8 "52% thought the
building wasn't nice ." -
4.7 "Pool is below average."
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3.9 "Vibe wasn't good."2.0 "80%
criticized the unstylish hotel ."
Overall Rating
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9.4 "Terrific location."
Overall Rating
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9.4 "Terrific location."
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8.2 "Great service."8.9 "89% found the
staff to be very friendly ." -
7.4 "High comfort."8.1 "81% said the
beds were comfortable ." -
6.7 "Rooms are ok."
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4.9 "Bad amenities."4.9 "51% thought the
building wasn't nice ." -
4.8 "Pool is below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0review from
Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.
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7.4review from
Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!! Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect to relax to a movie or occupy the kiddies while you get ready for dinner. Front desk never had an answer and nothing they could do. Otherwise, great location, comfy beds, quiet hallways at night.
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10.0review from
Very comfortable bed and size of the room. Some hallway noise.
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6.0review from
Great place to stay at since it if very close to the cruise port. Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.
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6.5review from
The location was great for walking they old San Juan and to get on cruise ship. A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.
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4.5review from
Nice view to the bay, pretty roof swimming pool and good gym No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.
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10.0review from
Great hotel. People very helpful to make it the best stay ever Luv everything
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8.2review from
The hotel is in a great location for touring Old San Juan. Taxi access great and right on the waterfront. The staff and service here is perfect. It's so unbelievably overpriced for a mid-range style Sheraton it made us choke paying their prices. However, they know they can hold you hostage with those prices given the other hotel options in Old San Juan. Its quite loud in the hallways, but I must say the location is awesome.
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6.5review from
Expensive and noisy. Nice location
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10.0review from
Great location, right in old San Juan. Casino was fun at night. Rooftop pool was fun during the day. No view from our room, but that wasn't a big deal.
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10.0review from
The hotel was very convenient. It is walking distance from the cruise port and the rest of Old San Juan. Staff very friendly.
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9.7review from
Perfectly located for visitors looking to explorer Old San Juan on foot. the entire staff was exceptionally helpful with points of interest and restaurants in the area. Will definitely stay there upon our next visit Wish they had a café or store that was open extended hours.
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10.0review from
I like the location. The staff was excellent. I like that they have a concierge to help set up excursions. I like the spacious room and modern decor. The best st is the coffee shop in the lobby and the burger place next door is yummy. I had an inner room so did have much of a view but that's ok. I didn't spend kuch time int the room. I would have liked if they had a small store to buy sodas candy and chips.
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10.0review from
Great location in Old San Juan. A bit pricey, but you're walking distance to everything in Old San Juan. Room was clean, staff was friendly. I loved my stay. Got to the airport, picked up the rental car, drove to the Sheraton, and didn't drive it again until we left the next evening. The parking was like $20 a day or so. Valet only. There is parking nearby in a garage that is more economical. We chose to leave out car with the hotel.
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9.6review from
Perfect location next to the port of San Juan. Staff was friendly and helpful. Food and shopping all within walking distance. Resort fee added at the end of stay - this is not a resort property, just a standard hotel with a casino is all.
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8.6review from
The area where it's located it's beautiful.
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10.0review from
Very comfortable bed and size of the room. Some hallway noise.
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10.0review from
Great hotel. People very helpful to make it the best stay ever Luv everything
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8.2review from
The hotel is in a great location for touring Old San Juan. Taxi access great and right on the waterfront. The staff and service here is perfect. It's so unbelievably overpriced for a mid-range style Sheraton it made us choke paying their prices. However, they know they can hold you hostage with those prices given the other hotel options in Old San Juan. Its quite loud in the hallways, but I must say the location is awesome.
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10.0review from
Great location, right in old San Juan. Casino was fun at night. Rooftop pool was fun during the day. No view from our room, but that wasn't a big deal.
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10.0review from
The hotel was very convenient. It is walking distance from the cruise port and the rest of Old San Juan. Staff very friendly.
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9.7review from
Perfectly located for visitors looking to explorer Old San Juan on foot. the entire staff was exceptionally helpful with points of interest and restaurants in the area. Will definitely stay there upon our next visit Wish they had a café or store that was open extended hours.
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10.0review from
I like the location. The staff was excellent. I like that they have a concierge to help set up excursions. I like the spacious room and modern decor. The best st is the coffee shop in the lobby and the burger place next door is yummy. I had an inner room so did have much of a view but that's ok. I didn't spend kuch time int the room. I would have liked if they had a small store to buy sodas candy and chips.
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10.0review from
Great location in Old San Juan. A bit pricey, but you're walking distance to everything in Old San Juan. Room was clean, staff was friendly. I loved my stay. Got to the airport, picked up the rental car, drove to the Sheraton, and didn't drive it again until we left the next evening. The parking was like $20 a day or so. Valet only. There is parking nearby in a garage that is more economical. We chose to leave out car with the hotel.
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9.6review from
Perfect location next to the port of San Juan. Staff was friendly and helpful. Food and shopping all within walking distance. Resort fee added at the end of stay - this is not a resort property, just a standard hotel with a casino is all.
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8.6review from
The area where it's located it's beautiful.
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2.0review from
Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.
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6.0review from
Great place to stay at since it if very close to the cruise port. Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.
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6.5review from
The location was great for walking they old San Juan and to get on cruise ship. A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.
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4.5review from
Nice view to the bay, pretty roof swimming pool and good gym No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.
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6.5review from
Expensive and noisy. Nice location
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