Sheraton Old San Juan Hotel, San Juan Hotels from $131

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Overall Rating

Based on 1,832 reviews

Location

9.2 "Terrific location."
Service

8.6 "Great service."
Breakfast

6.7 "Breakfast is mediocre."
Room

6.3 "Rooms are ok."
Beach

6.3 "Beach is so-so."
Amenities

5.0 "Average amenities."
WiFi

5.0 "Internet is average."
Pool

4.0 "Pool is below average."

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Overall Rating

Based on 1,319 reviews

Location

9.4 "Terrific location."

9.7 "97% liked the proximity to sightseeing."

9.9 "99% liked the proximity to shopping."

10.0 "100% enjoyed the restaurants & bars nearby."

9.2 "City centre within easy reach, said 92%."
Service

8.4 "Great service."

9.5 "95% found the staff to be very friendly."

7.0 "70% thought the service was very professional."
Breakfast

7.2 "Good breakfast."
Comfort

7.2 "High comfort."

7.4 "74% said the beds were comfortable."

8.4 "84% thought rooms were spacious."
Room

6.4 "Rooms are ok."

6.4 "Only 64% said rooms were clean enough."

5.8 "For only 58%, the bathroom was ok."

6.7 "Only 67% thought the shower was ok."
Vibe

5.0 "Vibe was decent."
Amenities

4.8 "Bad amenities."

4.8 "52% thought the building wasn't nice."

1.7 "83% complained about the elevator."

3.3 "For 67%, the lobby entrance was sub-standard."

1.0 "90% thought the facilities needed updating."
WiFi

4.7 "Internet is poor."
Pool

3.9 "Pool is below average."

2.4 "Dirty pool, said 76%."

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Overall Rating

Based on 421 reviews

Location

9.0 "Terrific location."

9.7 "97% liked the proximity to sightseeing."

9.9 "99% liked the proximity to shopping."
Service

8.7 "Great service."

9.4 "94% found the staff to be very friendly."
Comfort

6.9 "Average comfort."
Breakfast

6.4 "Breakfast is mediocre."
Room

5.9 "Rooms are ok."

6.0 "Only 60% said rooms were clean enough."
WiFi

5.0 "Internet is average."
Amenities

4.9 "Bad amenities."

5.0 "50% thought the building was acceptable."
Vibe

4.4 "Vibe wasn't good."

2.9 "71% criticized the unstylish hotel."
Pool

4.2 "Pool is below average."

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Overall Rating

Based on 18 reviews

Location

9.2 "Terrific location."
Room

5.9 "Rooms are ok."

Overall Rating

Based on 73 reviews

Location

9.0 "Terrific location."
Service

8.2 "Great service."

8.8 "88% found the staff to be very friendly."
Comfort

7.2 "High comfort."
Room

5.5 "Rooms are ok."
Vibe

5.0 "Vibe was decent."
Amenities

4.9 "Bad amenities."

4.9 "51% thought the building wasn't nice."

Good to know

"Comfortable beds"

"Friendly service"

"Wonderful sightseeing"

"Great shopping"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

4.5

review from

Nice view to the bay, pretty roof swimming pool and good gym No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.

Reviewed Jun 2016
10.0

review from

Great hotel. People very helpful to make it the best stay ever Luv everything

Reviewed Jun 2016
8.2

review from

The hotel is in a great location for touring Old San Juan. Taxi access great and right on the waterfront. The staff and service here is perfect. It's so unbelievably overpriced for a mid-range style Sheraton it made us choke paying their prices. However, they know they can hold you hostage with those prices given the other hotel options in Old San Juan. Its quite loud in the hallways, but I must say the location is awesome.

Reviewed Jan 2016
6.5

review from

Expensive and noisy. Nice location

Reviewed Jul 2015
10.0

review from

Great location, right in old San Juan. Casino was fun at night. Rooftop pool was fun during the day. No view from our room, but that wasn't a big deal.

Reviewed Jan 2015
10.0

review from

The hotel was very convenient. It is walking distance from the cruise port and the rest of Old San Juan. Staff very friendly.

Reviewed Dec 2014
9.7

review from

Perfectly located for visitors looking to explorer Old San Juan on foot. the entire staff was exceptionally helpful with points of interest and restaurants in the area. Will definitely stay there upon our next visit Wish they had a café or store that was open extended hours.

Reviewed Oct 2014
10.0

review from

I like the location. The staff was excellent. I like that they have a concierge to help set up excursions. I like the spacious room and modern decor. The best st is the coffee shop in the lobby and the burger place next door is yummy. I had an inner room so did have much of a view but that's ok. I didn't spend kuch time int the room. I would have liked if they had a small store to buy sodas candy and chips.

Reviewed Sep 2014
10.0

review from

Great location in Old San Juan. A bit pricey, but you're walking distance to everything in Old San Juan. Room was clean, staff was friendly. I loved my stay. Got to the airport, picked up the rental car, drove to the Sheraton, and didn't drive it again until we left the next evening. The parking was like $20 a day or so. Valet only. There is parking nearby in a garage that is more economical. We chose to leave out car with the hotel.

Reviewed Sep 2014
9.6

review from

Perfect location next to the port of San Juan. Staff was friendly and helpful. Food and shopping all within walking distance. Resort fee added at the end of stay - this is not a resort property, just a standard hotel with a casino is all.

Reviewed Sep 2014
8.6

review from

The area where it's located it's beautiful.

Reviewed Jul 2014
9.6

review from

Staff were curtious, friendly and very helpful. Rooms were spacious and clean

Reviewed Feb 2014

10.0

review from

Great hotel. People very helpful to make it the best stay ever Luv everything

Reviewed Jun 2016
8.2

review from

The hotel is in a great location for touring Old San Juan. Taxi access great and right on the waterfront. The staff and service here is perfect. It's so unbelievably overpriced for a mid-range style Sheraton it made us choke paying their prices. However, they know they can hold you hostage with those prices given the other hotel options in Old San Juan. Its quite loud in the hallways, but I must say the location is awesome.

Reviewed Jan 2016
10.0

review from

Great location, right in old San Juan. Casino was fun at night. Rooftop pool was fun during the day. No view from our room, but that wasn't a big deal.

Reviewed Jan 2015
10.0

review from

The hotel was very convenient. It is walking distance from the cruise port and the rest of Old San Juan. Staff very friendly.

Reviewed Dec 2014
9.7

review from

Perfectly located for visitors looking to explorer Old San Juan on foot. the entire staff was exceptionally helpful with points of interest and restaurants in the area. Will definitely stay there upon our next visit Wish they had a café or store that was open extended hours.

Reviewed Oct 2014
10.0

review from

I like the location. The staff was excellent. I like that they have a concierge to help set up excursions. I like the spacious room and modern decor. The best st is the coffee shop in the lobby and the burger place next door is yummy. I had an inner room so did have much of a view but that's ok. I didn't spend kuch time int the room. I would have liked if they had a small store to buy sodas candy and chips.

Reviewed Sep 2014
10.0

review from

Great location in Old San Juan. A bit pricey, but you're walking distance to everything in Old San Juan. Room was clean, staff was friendly. I loved my stay. Got to the airport, picked up the rental car, drove to the Sheraton, and didn't drive it again until we left the next evening. The parking was like $20 a day or so. Valet only. There is parking nearby in a garage that is more economical. We chose to leave out car with the hotel.

Reviewed Sep 2014
9.6

review from

Perfect location next to the port of San Juan. Staff was friendly and helpful. Food and shopping all within walking distance. Resort fee added at the end of stay - this is not a resort property, just a standard hotel with a casino is all.

Reviewed Sep 2014
8.6

review from

The area where it's located it's beautiful.

Reviewed Jul 2014
9.6

review from

Staff were curtious, friendly and very helpful. Rooms were spacious and clean

Reviewed Feb 2014

4.5

review from

Nice view to the bay, pretty roof swimming pool and good gym No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.

Reviewed Jun 2016
6.5

review from

Expensive and noisy. Nice location

Reviewed Jul 2015

Sheraton Old San Juan Hotel

$131+

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