Pros (+) The location was great. Nice rooftop pool.
Cons (-) Room was not ready until 1.5h after check in. The suite layout was very strange, a lot of empty space and not very convenient. We didn't get room service until 3 days after we came.
4 stars
Hotel Rumbao, a Tribute Portfolio Hotel
Photos of Hotel Rumbao, a Tribute Portfolio Hotel
Overview
The Sheraton’s San Juan branch is located in the heart of historic and romantic old San Juan, directly on the waterfront. A myriad of restaurants, art galleries, museums, and upscale stores welcome visitors, inviting them to linger in the city.
The rooms range from a smaller guest room with no view to an expansive executive suite with views of both the city and the ocean. Babysitting services and free Wi-Fi appeal to families while all travelers enjoy three differing breakfast options. The Sheraton Fitness room and indoor pool provide excellent accommodations for staying consistent with workout routines; however, the rooftop pool steals the show- a favorite among guests. The hotel’s Palio Restaurant serves local delicacies and Puerto Rican Fusion dishes. Meanwhile, the AROMA Wine & Coffee Lounge offers adults a place to relax. The local area offers free trolley services. Within a half mile lay many local attractions including Fortress El Morro, Galeria Botello, and El Capitolio making the hotel pedestrian-friendly. For those wanting to venture further out, the Zen Spa, Mimar area, and Condado beaches are within a two-mile radius of the hotel.
The combination of quality hospitality and location make the Sheraton one of the premier hotels in the historic old San Juan area.
Latest deals for Hotel Rumbao, a Tribute Portfolio Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hotel Rumbao, a Tribute Portfolio Hotel
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Wi-Fi available in all areas
Dining
- Wine glasses
- Electric kettle
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Microwave
- Snack bar
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
- Dining area
- Dining table
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Lowered sink
- Non-feather pillow
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- Allergy-free room
- Toilet with grab rails
General
- Family rooms
- Hardwood or parquet floors
- Interconnected room(s) available
- Landmark view
- Lockers
- Storage available
- Quiet street view
- Sea view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- City view
Services and conveniences
- ATM on-site
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Walk-in shower
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Streaming service
- Radio
- Shared lounge/TV area
- CD player
- TV
- Smartphone dock
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Laundry
- Ironing service
- Pants press
- Iron and ironing board
- Drying rack for clothing
Pool and spa
- Hot tub
- Outdoor pool
- Pool towels
Parking and transportation
- Parking
- Private parking
- Valet parking
Outdoor
- Outdoor furniture
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Beach access
- Board games/puzzles
- Evening entertainment
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Kid-friendly buffet
Fitness
- Aerobics
- Fitness center
Reviews of Hotel Rumbao, a Tribute Portfolio Hotel
8.1
Very good
1862 verified ratings
Wonderful
798
Very good
292
Good
246
Okay
151
Fair
138
Mediocre
71
Poor
166
Summary of reviews
Guests say
Guests loved the hotel's location, especially its proximity to the cruise port and local attractions. However, many reviews highlighted issues with cleanliness, such as dirty towels and ants in the room. Additionally, service was a concern, with guests reporting poor communication and slow food service.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.2 out of 10
537 reviews
7.9 out of 10
1 review
7.9 out of 10
11 reviews
All reviews
Pros (+) Comfortable bed
Pros (+) Staff was very helpful in recommending somewhere to eat. Beds were very comfortable and they were accommodating to my needs.
Cons (-) None
Cons (-) Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.
Pros (+) Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!! Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect ...
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Pros (+) Very comfortable bed and size of the room.
Cons (-) Some hallway noise.
Pros (+) Great place to stay at since it if very close to the cruise port.
Cons (-) Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.
Pros (+) The location was great for walking they old San Juan and to get on cruise ship.
Cons (-) A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.
Pros (+) Nice view to the bay, pretty roof swimming pool and good gym
Cons (-) No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservatio...
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Pros (+) Great hotel. People very helpful to make it the best stay ever
Cons (-) Luv everything
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the breakfast options at the hotel?
The hotel offers three differing breakfast options for all travelers to enjoy.
Are there any family-friendly amenities available at the hotel?
Yes, the hotel provides babysitting services, cribs, kids meals, and a kid-friendly buffet, making it suitable for families.
What are the nearby attractions within walking distance of the hotel?
Within a half mile, guests can explore local attractions such as Fortress El Morro, Galeria Botello, and El Capitolio, making the hotel pedestrian-friendly.
Is there parking available at the hotel?
Yes, the hotel offers parking and valet parking for guests' convenience.
What can guests expect from the hotel's dining options?
The hotel's Palio Restaurant serves local delicacies and Puerto Rican Fusion dishes, while the AROMA Wine & Coffee Lounge offers a relaxing space for adults.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Renovated Room
Some guests enjoyed the newly renovated rooms, so consider requesting one to ensure a more modern and comfortable stay.
Explore Nearby Attractions
Take advantage of the hotel's proximity to local attractions such as Castillo de San Cristobal and Viejo San Juan, which are within walking distance.
Check for Construction Updates
Be aware that the hotel is undergoing renovations, so it's advisable to inquire about the current status of the construction to manage expectations.
Enjoy the Rooftop Pool
Many guests loved the rooftop pool, so make sure to allocate time to relax and take in the stunning views from this popular spot.
Consider Noise Levels
Due to ongoing construction, be prepared for potential noise disturbances, especially in the morning, and plan accordingly.
Family-Friendly Services
Families can benefit from the babysitting services offered by the hotel, allowing parents to enjoy some leisure time while their children are taken care of.
Dine at Palio Restaurant
Indulge in local delicacies and Puerto Rican Fusion dishes at the hotel's Palio Restaurant, as recommended by several guests.
Take Advantage of Free Trolley Services
Utilize the nearby free trolley services to explore the area conveniently and at no extra cost.
Plan for Parking
Keep in mind that there is no free parking available, so factor this into your travel plans and budget.
Be Mindful of Room Selection
Some guests mentioned musty smells and poor views, so consider requesting a room away from potential odors and with preferable views.
Location
100 Brumbaugh Street, San Juan 00901
What's nearby
- Castillo de San Cristobal0.3 mi
- Viejo San Juan0.4 mi
- San Juan Museum of Art & History0.4 mi
- The Capitol of Puerto Rico0.4 mi
- Ponce de Leon Statue0.5 mi
- San José Church0.5 mi
- San Juan National Historic Site0.5 mi
- Casa Blanca0.6 mi
- Museo de Las Americas0.6 mi
- National Guard Museum0.7 mi
- Castillo San Felipe del Morro0.9 mi
- Luis Muñoz Rivera Park1.3 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Rumbao, a Tribute Portfolio Hotel
Low season | April |
|---|---|
High season | January |
Average price (weeknight) | $277 |
Average price (weekend night) | $315 |
When to book a room at Hotel Rumbao, a Tribute Portfolio Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in San JuanGood to know
Value for money | 7.6 |
|---|---|
Distance to city center | 0.3 mi |
Nearest Airport | San Juan Isla Grande |
Distance to airport | 1.1 mi |
Everything you need to know for your stay in San Juan
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