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Nothing The worst hotel ever seen. dirty, old, and so expensive. Please don't go there!!!!!!
This place is terrible. Lines for check-in exceed 45 minutes due to slow staff and inefficient processes. People cut in line and this is tolerated by staff which makes those waiting have to wait even longer! I complained to Mrs. Garcia (event director and the Manager on Duty) and the next day, still no change. The rooms are run down and furniture came from the 60's. It is like staying at a Motel 6 built in 1960 that has not been updated in 60 years. Run down and old. I have stayed in hotels all around the world. This is the worst hotel I have ever stayed at for service and comfort.
They address my needs quickly and the hospitality was excellent They did not specify that the pillows were of goose feathers which I am allergic to.
friendly and courtesy of the staff. No free breakfast and the side of the children swimming pool needs some maintenance...
The Staff was kind and helpful. The reservations process went smoothly, The location was great in the heart of town. Yes would recommend other persons to stay. Quiet and comfortable. The smell of the room felt needed some freshening up. Strong damp and a bit dusty. The bathroom was clean but the toilet paper was hanging without the dispenser rod. Otherwise everything else was very good.
Hotel is located in the historic Mayaguez downtown. It is next to the historic Mayaguez Cathedral built in the 1700's, La Plaza de Colon and a block away from bars and clubs. Hotel is historic as well, as the building used to be a monastery. Rooms are clean, very comfortable, and staff are very nice and helpful. Breakfast is mediocre, but right across the street is Ricomini Bakery, a Mayaguez favorite. Church starts ringing the bells every 30 minutes rather early in the morning.
La limpieza delhotel excelente, el personal fantstico y siempre pendiente en lo que ecesita el cliente, amable, y educado. Esta situado en una area convniente y accesible a cualquier sitio de la ciudad. No tiene reealmente un verddero restaurante
The service Continental breakfast
I liked the location as it has the public square and several restaurants and bars nearby I did not like the bad musty smell in the room and all the street noises are heard inside the room
It was located at a pinturesque spot on the town. The building has history. It had a unique architecture. The room was very comfortable. The parking was good. Some corners of the building needed a little painting. The included breakfast was mostly a little snack. Sometimes there were hair in the bathroom after cleaning.
Location. Front desk staff did not have change available(coins), for laundry service.
The level of relaxation I attained at the Rincon beach resort was rejuvenating and revitalizing. The beach and pool are in great proximity. The garden and palms are perfectly placed and spaced. The beach chairs are comfortable. the beach also offers a long stretch to walk or bath along. The pool is nicely shaped with a shallow and deeper end. The hot tub. Is very comfortable and a good size. There's also a swim up bar and a new outdoor grill for your food and beverage needs. Rooms are private and balconies are perfect for relaxing at sunset. The staff was great. All very polite and professional with great knowledge of the resort and surrounding area. Jose Torres, Antonio, and Geneva at bar tending and Marcelo at the front desk just to name a few. They made my stay truley unforgettable. I will return again someday soon. Hot tub and pool need to stay open 24hrs. A few putters for the putting green and I wouldn't mind seeing paddle boards for rent the next time I stay there. Other than that it's great.
One of the cleanest hotels we stayed at in Puerto Rico, Great restaurant downstairs, good size pool with hot tub. Swim up bar. Great beach. The bartender over charged for the drinks ordered and after pointing out the mistake he insisted it was tax. $16 for $11 worth of drinks accounts for much more than tax. Other than that, it was great.
I liked almost everything. I did not like the small extremelly soft pillows and the air conditioner turns out and on out and on no matter if you put it in low high or auto. we all got sick after leaving the hotel because of the changing temperature in the rooms
staff was very professional,
The staff and the check in counter was nice. As soon as we arrived to the hotel there was no one to help with the luggage. The elevator was really slow and smelled strange. The balcony of our room smelled a bit like urine. The blanket was the most scratchy uncomfortable fleece I have ever had the displeasure of using. No extra pillows in the room. The room door has to be pulled shut and won't close by itself. The sand was very dirty and littered with cigarette butts.
I love the infinity pool! Beutiful sunset from the beach.
Good location. There were a lot of dust in the room. They told me that it was because of a construction near the hotel...And I think they should clean better. I got sick because of it.
The personnel was very helpful and polite. I am very grateful It need some work around( the facilities) it has potential because of the location its on .
We called during the day to advise that we were going to check in after midnight. When we arrived, between midnight and one am we were given room 511, we got there and the room was not made. Had to go back to front desk, he complain about employees not checking the rooms correctly as cleaned and gave us another room (506). 1. Bed was not queen size as reserved, was full. 2. No water pressure on shower and temperature would switch from hot to cold intermediate 3. We never had more than one bath towel on the bathroom.
Location is great, very close to Surfer's beach, big bathroom, confy bed, clean, good price. No mini fridge, no private mini terrace on room, small pool.
Great spot for the money. This hotel is pretty big and comfortable. The grounds are really nice and I loved that there were 2 pools and a bar/restaurant on site. The beds weren't that comfortable and the room wasn't that clean. There was no phone in the room. The AC unit was really loud. The tv really small with very few channels. Housekeeping never came to clean the room and we had to walk to the front desk to get towels.
Location to crash boat beach We stayed over the weekend, no cleaning service, the room and linen felt damp, no smoke detector in room, no hot water. WOULD NOT USE THIS FACILITY AGAIN.
Bathroom window had no screen, it was open, found spiders in the bathroom
The hotel is inside the town proper in Mayagúwz Puerto Rico and features arquitecture typical of latinamerican towns in the beggining of the 20th centrury. It was quiet and beatiful, simple and elegant. It was not luxurious but it was worth the money spent. The hotel seems to have been initially intended for a monastery and repurposed into a hotel. It features a host of religious pictures and themes, however it is not the type of in-your-face setup that would really bother a reasonable individual. The hotel does not have a lot of parking space, although did not have a problem finding a spot in an adjacent street. The room was small and would not recommend it for a prolonged stay or if you actually needed to spend time working inside the room. Additionally, the rooms seem not to have been designed with a bathroom in mind. Hence, the bathroom is very small and cramped. Nonetheless I am a big guy and could do everything, with the bath door closed.
You guys offer hotels of 3 Stars that is n reality 1 star Sorry, but I waist my money.
Excellent unique hotel with a rich history. Breakfast was typically terrible like every other american hotel.
It has a great view at the sea. I would like to thanks Victoria for her kindness, and the gentleman who was painting.both of then show me .the kind people we need in our hotels around the island thank you. God bless It has extraordinary potential. It needs little work around the facilities.