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Superb staff service and outstanding cuisine in a sensitively restored historic building affording luxurious comfort. It even has its own secure parking. Nil.
The site is very pleasant Room was cold an could not be heated properly. The room was noisy from outside street noises as well as being near the lift which was also disturbing through parts of the night.Very few of the staff spoke english
The hotel was amazing. Magnificent old building which has been sympathetically restored and converted to a luxury hotel.
Excellent staff, beautifully finished hotel, restuarant food to be recommended. Beautiful bedroom but bathroom a little cramped
Relaxing and comfortable supported with good staff and excellent facilities The sofas in the atrium were more about image than comfort, but this is a very minor gripe.
Position for centre and a unique hotelgreat for fiestas Battalla del vino in June.
The building was quite attractive, but it lacked the magical atmoshere associated with these kinds of hotels in Spain. Some of the staff should learn how to smile, it means a lot to guests.
Wi-fi connection was poor and failed to connect to most sites I tried to access for my work.
Garage fee of just 8 euros was reasonable and close to hotel.
Beautiful hotel. Magnificent building. Very centrally located in Haro. Bedrooms were really spacious and wonderful. We really enjoyed our stay in Los Agustinos. Staff very helpful No.
Having dinner on the rooftop terrace and the fact that the hotel staff was willing to make it happen. The day time staff (male employee from Belgium) was extremely helpful and accommodating. Definitely a hotel to consider if traveling to the Rioja region.
Everything - the rooms are great, the hotel is beutiful
Good hotel staff and very good breakfast. Unluckily,stayed in room101 where noisy hotel generators were audible all night making an uncomfortable and sleepless night.Other rooms are presumably much better and don,t have this problem.
Comfortable, very modern hotel with helpful staff. If staying more than 2 nights then the evening food options in the hotel become limited.
Fascinating design/architecture. Beautiful interior and exterior lighting. Comfort. Interesting location. Friendly, helpful staff. Some noise in evening from terrace under our room window. Limited choice of bar food, if you didn't want restaurant meal.
Overall the hotel was good but spoiled by a disasterous dinner experience Dinner and the service to go with it!
nice clean and fairly cheap hotel. Nice big pool to keep you cool in the heat of the day. not having a car its a bit far from town (20-30 min walk)
Personel speaks only Spanish, nothing else
Food ie dinner, very restricted and very poor ( to say the least ). It is not a 4* hotel in many respects.
Friendly staff (mostly) Could do with more English speaking staff & gymnasium
The proximity to the main town of Haro The tradional hot English breakfast was cold. We were very dissapointed with this. The cost also represented poor value for money.
Room change due to water leak in original was very acceptable and made the difference to what would have been a disappointing holiday.Swimming pool was nice and area around pool clean. Food in restaurant good and reasonable when special weekend menu. Location OK for travellers but not for long stay. Bar area not very comfortable,and lack of comfortable quiet area (salon) was drawback.
The parking Noisy, Squeaky Bed
The special dinner was excellent
In general I thought the food was not of a very good quality. Especialy breakfast which wasn't available untill 8am, The selection was poor and the cold meats etc were not chilled in any way, nor covered to stop fly's.
The atmosphere in the viiage of Brinas and the winws available in the district make this a good place to stay, it is full of charatcre Not relly a complaint, but the bar was not open!
Liked the old charm, good breakfast, helpful staff Initial room was a bit pokey but we were switched to larger room at no extra cost
staff very hospitable, despite their lack of english or our lack of spanish.
peaceful location only restaurant in village was very bad
The bed was quite comfortable. The location was quite simply awful! The little town was pretty but closed on arrival. There was nowhere to eat or even get a cup of coffee. The hotel offered limited food and was reluctant to serve drinks in the afternoon. The room was reasonably clean however the beams were covered with dust and the bedroom floor was dirty. The staff on arrival were very unwelcoming. The location was atrocious as there was a horrible block of flats in front of the hotel. It was the worst place we stayed in Spain. Simply awful! And overpriced.
The hotel is in a beautiful village of old architecture and the hotel had lots of character and was very clean and had an excellent breakfast no
staff very pleasant, location calm and beautiful, food great
Wonderful host. Excellent restaurant. Very nice ambiance. The hotel is quite echo-y. This makes the rooms a bit noisy at night.
Decor of the hotel is outstanding and so is the location. Great base for exploring the Rioja region. Excellent restaurant, both the breakfast and evening meals were great. Highly recommended!
restaurant and bar location bit out of town
Clean with friendly staff No pedestrian access to the town
Horrible, the map lied about how far it is away from town. The staff was borderline mentally insufficient Almost everything. room was clean but thats about all. Id like to make you stay there and see how you like it.
Very nice design hotel in La Rioja. Quality of the food was not very special but ok related to the price. Situated in an Industrial zoning (although it was quiet calm in July), you need a car to get in Haro. If you like design, you will like this hotel.
The room was nice and modern. The location!!!
It´s a lovely hotel with beautiful rooms and a lively bar with a lot of local wine selections attached. It´s not anywhere near the center of the city, if you don´t have a car, this is not the option for you.
Convenient location as stop off on way to ferry at either Bilboa or Santander. Free wifi very good. Not easy to find.
Situation on outskirts of town. Easy parking. check in took time because receptionist was required to deal with phone call. Bar area needed a sweep.
Easy to find, good parking, stylishly decorated The food in the restaurant was absolutely terrible.
The food and confort of the hotel was very good for the price and the staff were more than helpful. I would recommend people to stay. Very difficult to locate, should have signs in the town. Also not on sat nav.
The hotel owners were more helpful than anywhere we've stayed before. They will do anything to help you and make your visit memorable. They gave us maps, itineraries, suggestions for sightseeing, and even made dinner reservations and bookings for wine tours. They are first-rate. There is a rooster in the village that likes to get up early....
The relaxed atmosphere; spotlessly clean; calm decor; comfortable; extremely helpful owners.
The Hotel and location in the middle of the Rioja Alavesa is outstanding as is the restaurant featuring regional cuisine. Using the Palacio as our base we were able to visit nearby historic sites and the many wineries. The staff was professional and helpful in every way. We had a wonderful 3 day stay.
Excellent hotel with friendly staff
Noise from the next door room. Better sound proof .
The cuisine was of a very high standard, the building itself is a beautiful old palace, the staff were very attentive, pleasant and helpful. The bedroom was comfortable but certainly not luxurious. The meals were lovely but, from a brit's viewpoint, there were only very small amounts of vegetables!