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Excellent bar, restaurant, room. Staff very helpful, friendly and attentive Mix up with key coding delayed check in which was a minor annoyance
Had a most enjoyable lunch with friends. We all 3 chose different meals which were all served at the same time. I stayed on alone and found the staff very helpful and friendly While we were dining the bar was rather noisy. I don,t think the bar staff were aware how much noise it made when dropping empty bottles into container.
Excellent room, over a very special pub. Food was excellent and a fine selection on wines and beers. None whatsoever
Manager and staff very friendly and helpful. Good quality breakfast. Shower screen in bathroom did not fit tightly enough to stop water leaking onto floor
Very friendly staff. Lovely welcoming hotel with relaxing atmosphere. The only thing I would say is the mattresss in the room was to soft I seemed to roll into the centre as my partner was heavier.
The rooms are decorated superbly, with rich materials and colours. The facilities in the room are fantastic. The service is 'sopt-on' and the food is divine. The reception area is not clearly defined from the bar area. Another couple had access to our room - fortunately, whilst we were in the room.
Great Hotel, wonderful, friendly and accommodating staff. Very high standard all over the hotel from the rooms to the service.
Friendly, welcoming staff with sense of humour. Good knowledge of local area and events. None
doesnt live up to its 5 star rating. Very overpriced accomodation for an inn - booking in took place in the bar and girl had trouble find our reservation, which had only been made the day before. Have definately stayed in better places for alot less money room and having spoken to another guest and saw their executive room, we then complained and were moved another room, which was executive and what we had booked in the first place check in and location
Very comfortable room with lots of space and good views. Quiet location of hotel made it easy to relax. Obviously busy in bar and restaurant on Saturday evening confirming confidence in hotel. Toiletries not renewed after first night.
Breakfast cooked to order.Pleasant gounds.Open reception area. tv worked.Window could open if I wanted. Nice outlook from bedroom widow. The hot water is not hot enough. After a long drive I wantd to soak and could not do so. Try it yourself!!! This may be masked for shower takers.
the marriage of my friends i found some of the staff quite arrogant
Cleanliness and good food. Difficulty in understanding restaurant staff.
The food was of a good standard with excellent service The decor in the bedrooms needs updating
The friendliness of staff
A very comfortable hotel with good food and attentive staff. Very conveniently located just off the M6 in pleasant surroundings.
Great staff, Great food Showers a little bit weak
Prompt service and when my colleague had an issue with the room it was dealt with
Very friendly and helpful staff, basic but nice rooms.
The staff were very friendly and helpful.
Clean modern surroundings. The room was strangely warm, despite the heating not being on. Despite a storm going on outside, I had to open the window to make the temperature bearable. Something you don't expect at this time of the year. Also, for a new hotel, there were several aspects which were already needing maintenance such as paint peeling off the bathroom door frame and yellowing of the grout on the tiles in the shower.
Very Convenient - good location - good parking - nice room - Good food !
Hotel very modern clean comfortable and ease of access from M6. The sausages at breakfast were overcooked and had a herb flavour simple well cooked sausages.
Lovely bathroom, super shower Good breakfast Pleasant temperature in bedroom Would have preferred a King-size bed, but bed comfortable
New Hotel so in great condition, on arrival the lift was out of order but I was offered to have my bags taken upstairs. Room Service was great and varied choice. No bad points
We stayed for a Wedding and found the Hall to be steeped in history, loved the old features of the place especially the fireplaces. The staff were very helpful and pleasant. Food excellent, accommodation was excellent and we enjoyed every moment. Nothing at all to dislike.
A friend recommended this hotel to me. It is close to Crewe train station, about 5 minutes drive. beautiful landscape and ancient castle.
Atmosphere, friendly staff
politness of the staff Waiting for the lift, and the light never lit until lift was on its way, no stairs from 1st floor, espsecaily waiting for the lift. Noise of the raditaors in the room. Internet should be free, most hotels are these days. Lack of signs to brassire
The setting and atmosphere. No Leisure Facilities
Wonderful Jacobean building - though the room we stayed in was in the modern extension. Room large, well-equipped and comfortable.
poor experience - only redeeming feature was the quality of the breakfast. Otherwise didnt like much Service was extremely poor. Unfriendly staff - no offers of assistance. Things faulty in the room - tv and phone. Room service food was over priced and dreadful. Cold congealed chees on toast. I have written a longer review at tripadvisor.
Very clean, comfortable beds,excellent food and service.
Excellent service. Lovely room in old part of hotel- the Hall. Afternoon tea very enjoyable in sumptuous lounge. Evening meals expensive. Breakfast average. 'Cooked' breakfast luke warm.
Beautiful building, friendly staff and excellent facilities including super breakfast. Bedroom carpet stained and shower leaked onto bathroom floor however I reported this on the maintenance card in my room. I did feel the restaurant prices were a little high with little in the way of a snack or supper menu as a cheaper option.
We enjoyed the excellent food and the staff we were in contact with around the hotel were very pleasant and helpful. There is nowhere to answer in question 3 the fact that we were travelling as mother and daughter. ( This is not a complaint, just an observation ).
Peaceful surroundings,and delightful grounds. Bar prices extremely high.
The food The internet service was expensive and difficult - you should offer something which can be used for more than 24 hours
very friendly staff, room was clean, the setting of the hotel is beautiful I used the gym and was surprised not to find desinfectant available and therefore people not cleaning their machines after utilisation. The room was very warm because the window only opens a couple of inches, which would get worse during warmer periods of the year
Room was large and well decorated, the bed was comfy and the hotel quiet Some other guests were noisy when going to their rooms late at night
The staff were very friendly and welcoming, the rooms were clean and very comfortable and the selection of food at breakfast was good. in the double room that we had there was only only one tea cup between two of us
Convenience, I arrived too late and left too early to enjoy any of the facilities but what I did see looked impressive. Bed matress was too soft and springy - I didnt get a lot of sleep. Shower was pathetic. I was in a room next to a store cupboard and I found it rather noisy first thing in the morning.
the room was very comfortable and the breakfast was excellent quite a long walk to the room
clean, tidy, great staff, friendly beer expensive when paying £95 a room
The spa facilities were accessible and we were encouraged to use them The room was a long way from the reception and the corridors are difficult to navigate , signage could be improved.
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
The facilities were poor, needs updating Decor and poor quality food, ate out
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
Fabulous atmosphere and amazing decoration. Unbelievably friendly service and the welcome decanter of sherry is such a stylish touch. Just great. Not a thing
Wonderful rooms with four poster beds in beautifully restored country house. Well designed luxury room and bathroom. Thoughtful touches - decanter with port in the room, nice selection for hot drinks, selection of dvds provided by the owners, complimentary wine won arrival. The host was friendly but unobtrusive and made us feel comfortable and well looked after. We were upgraded to the King Charles II room and it was fantastic, perfect for a romantic getaway.
This was an amazing place to stay. The owner is extremely knowledgeable about the history of the home and is eager to introduce guests to all aspects of the hotel. There were no negative spects to our stay at all, except the taxi service we had to take us to a nearby restaurant, sent a driver who had no knowledge of the area at all.
It was absolutely chocolate box meets, four weddings and a funeral and the sumptuous luxury of the mini break in bridget jones' diary. The proximity to London Roads vibrant and cosmopolitan night life more than makes up for any absent room service.
everything was absolutly amazing and we wil definately be going back at some point. We wish we could live there permamently. Thank you very much!!
The main thing about staying here is it is "different". It feels special and is a treat versus the usual nice hotel! Not really, although it has to be said that the rooms are quite small and cottage-like. The photographs give the impression of a much more spacious layout.
the cottage was amazing. Totally unique experience, will definitely come back and will tell friends about it. Clean and warm with lots of interesting thingsto look at .
Spotless,more than one room,fresh flowers,comfortable bed,good tv Not a hotel but self catering rooms ina not a hotel but self catering accommodation in a pprivate house,no staff,no breakfast served,strong unpleasant smell,clutter,needs extra bedside table,poor parking facilities
The uniqueness of the property and excellent service were both a refreshing change and a great experience.
Lovely property - great if you are looking for something a bit different to a hotel. Fabulous location and very relaxing - highly recommended
a wonderful hideaway in Alderley Edge, but within walking distance of many restaurants and shopping in the surrounding area. The suite was simply beautiful and the owner (Ian) could not have been more helpful Will be booking again.
Had a wonderful time at Wizard's Thatch. The suite was charming.Will stay longer next time.
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
Rooms where really nice, staff vey helpful. No aircon
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
Convenient location in need of a makeover
Very friendly staff Old fashioned rooms, small bathrooms
1 night was not long enough to say
Hotel in desperate need of refurbishment - inside and out.
relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
The most reeming factor of this hotel is the location. It is sufficiently close to Manchester airport wthout all the hustle & bustle. Accomodation was not very warm until the thermostat was located behind a chair. The restaurant was cold and the breakfast was not very inspiring. The evening meal was a disastor resulting in eating in the local balti house, which incidently was excellent.
Quiet, comfortable & clean room. Separate from bar. Delicious bar food! Very helpful staff.
Very clean and comfortable room,plenty of tea and coffee available. Music a bit loud in pub next door.
Staff very pleasant and helpful. Breakfasts very good, very friendly cook. Only area of negative comment, a barman in the public house seemed to be unable to raise a smile, appeared pretty unhappy in his job.
Good value for money. Pub menu varied and food of good quality, so we were happy to eat on site.
Pleasant quiet room A little slow booking in as receptionist had gone elsewhere
Good English breakfast, well equipped and spacious room. Member of staff being dismissed at breakfast, poor continental breakfast.
the proximty to where i wanted to be & the great value for money
Excellent location. Ample Parking. friendly and helpful staff. My single bed had Ensuite. Had tea making capability. Breakfast was not even an additional option. But to be fair there were places around.
Ladies very friendly and helpful. Breakfast fan-tas-tic. Accommodation delightful..
Good location one night stay over good comfy bed clean bathroom etc
Excellent location, Duty Manager Lee very helpful & Breakfast staff delightful with delicious hot cooked breakfast. Sadly the extractor fan in the rooom next door was on all night resulting in no sleep and the fan in our room also really loud
Cleanliness, friendly, efficient service, excellent breakfast
Excellent choice of Breakfast and the close proximity to restaurants and bars etc. Free parking. Freezing cold room - we had to get an engineer to fix radiator and the bathroom was shabby and old fashioned.
Paid £53, expected like other Premier inn! 2 people stayed in single room with double bed which moved towards wall. No place for vanity, dampness and black colour on ceiling in the bathroom. Tall mirror was hiding.
Friendly staff None
Good hospitality. Lack of family room for three people.
Cleanliness, Friendly Staff and Location Stayed in 'old' wing. Poor lighting made it impossible to use hairdryer. Room 29 toilet awkward to use due to positioning.
Staff very friendly and helpful, bar area dog friendly Hotel under refurbishment, workers started very early.
The breakfast was good and the staff very pleasant. The bed was not very good at all.
The staff were friendly, the breakfast was good, the rooms are clean but basic and suspect better value can be had elsewhere. ok for one night. It is a pub/restaurant/function location with some cheaply built rooms around the back. The floors creak and the walls are thin. You get what you pay for.
Homely with friendly courtious and helpful staff It was very pleasant ; if I was being very critical the bar service was slow, not due to the staff who were excellent but the lack of numbers - but it was a Monday evening stay when perhaps full compliment was not applicable.
overall friendliness of hotel staff, and the layout of facilities
Clean, efficient, no hassle, good service.
The food served throughout the hotel was excellent,and always freshly cooked.
Peacefull Lack of fine detail
Good food and pleasant staff
I have stayed at Hunters Lodge many times over the last 5 years. The Rooms are clean and OK. Evening meals are good pub standard but in my view the Breakfast is the best in UK. The cooked breakfast comes quickly and is always good. Coffee and toast appear quickly etc. It is excellent value for money and I always try to stay at Hunters Lodge if in the Crewe area. I have stayed in quite a few others but now always try Hunters Lodge first. I like a bath and some rooms only have a shower.
We really enjoyed our night at Hunters Lodge Hotel, the staff were very welcoming even although they had to make sure all the wedding guests arriving were well looked after and we ate our breakfast the next morning with the bride, bridegroom and family. No nothing at all!
Very clean, comfortable rooms. Pleasant staff. The hotel had a "nice" feel to it. Excellent breakfast.
Bed was very comfortable Even when all the lights were on because of the light shades the room was still quite dark for reading lots of business documents
Pleasant and simple interior design in rooms. Good facilities. Nice family-friendly inn with nice atmosphere. some staff serving at the inn not that friendly.
Very convenient to wilmslow, knutsford and mobberley, we were there my No, loved it, However there wer people like us having to come downstairs in our pyjamas for a cigarrette
Pub Coach and Four was great, room was clean and confortable, I felt at ease with nothing that really bothered me at this price At this price nothing stood out to complain about.
Wilmslow Lodge itself was fine When we arrived the Lodge had no record of our internet booking. The guy on the desk was extremely helpful and although fully booked mananged to juggle the rooms to accommodate us. To say this was poor service from your administration is being polite. We had travelled up from Romsey Hampshire and my husband was considering having to return after attending our function. Apparently this is not the first time this has happened and I would be grateful for your comments
Good location. Lodge is clean and well appointed. Staff were very friendlyand helpful. Did not eat in restaurant but it looked very inviting.
Allowed us our request of 12 noon check out None
Excellent beer, nice atmospheric pub. Friendly staff. It problems with checking in system - staff handled it well though. Air con set to 28degC!
Spacious, well furnished room and large comfortable bed - friendly staff in hotel and attached pub. None
near to airport
Room was very nice and comfortable - the price was good. I would go again. No negative points
credit card machine not working, staff unable to provide payment receipt as a result. There was a 1 hour wait had we decided to eat at the Hotel.
The bedroom and bathroom were very clean, spacious, and well lite. The hotel is only 5 min drive to the Manchester Airport. Dinner is available and was very good. The couple who manage the hotel are super. No.
Friendly staff A few language problems and tv didn't work and staff were unable to help.
As we came with friends for plane spotting, we appreciated location nearby of the MAN airport :-) Hotel staff was very friendly and helpfull. We had really good times in Pymgate Lodge :-)
The location was ideal for an early morning flight from Manchester Airport and in close vicinity of a Beefeater pub for good value food. Illuminated "hotel name" sign located directly outside room window. Blackout curtuains required to block out the light pollution
Lots of little things. The cups on the hostess tray were badly chipped. There was no water glass in the bathroom. All of the glass doors were very dirty. At dinner my table cloth needed to be changed. There were no paper napkins at any meal. The only coffee was instant coffee. There were no sugarless cereals. Only white toast was available.
Friendlyness of the staff Lacking cleanliness in the room (carpet, bed side tables, extensive mould behind the shower door)
Staff hospitality Door locks
very helpful staff, easy of position in the town,easy parking, excellent restaurant. slow service in the bar.
Staff were friendly
The convenience of the hotel was excellent. The receptionist at checking in was very good and although early we were able to access our rooms to leave bags. There was nothing that I or our group disliked.
Pleasant rooms, friendly staff, plenty of parking spaces
Chambermaid staff were very good and maintained our room very well during our 3 night stay. No offer by reception staff of morning newspaper procurement. Poor standard of room fittings with only 1 no. electric plug working and extension lead reel in use for TV. Over bright inflexible bedside lighting. Poor decoration in rooms. No grab handles/anti-slip in bath.
Conveniently situated with adequate car parking Creaking floors and very limited television stations with poor reception - perhaps a satalite aerial should be installed.
The room was comfortable and the location was ideal, just opposite the Railway Station
Staff very pleasant & helpful. Good choice available for Breakfast. Very nice room although was too warm for us. Our room was too hot.
The location was good, the food was very good, overall it was a very enjoyable experience.
The room was very comfortable and well presented. The hotel has all the facilities of a 4 star hotel at a budget price!
Use of pool and gym Only shower/wc provided in room allocated. We were moved to a room with Bath/wc. TV/internet access nor working properly. Sound insulation between rooms was very poor.
hotel was very nice,comfy rooms, staff were friendly , food was good in bar and breakfast, swimming pool was warm and clean will use this chain of hotels again
Leisure club,parking,food No sofa in my room as stated in the room info on internet,a group of your guests were swearing a lot where your table and chairs area is outside the pub.
Cooked breakfast Aircraft noise
The leisure facilities the cracked sink in the bathroom
The hotel was very convenient, clean and breakfast was good The verve restaurant closed at 5:30 on the Sunday we arrived which was a bit inconvenient as we wanted to relax and eat in the hotel we did not want to have to go out of the hotel and drive somewhere to eat to eat and the bar snacks were not really what we wanted for the evening meal.
The bar was great, good atmosphere and welcoming for families. The room was comfortable and the pool was a great size, although was shocked no signs to say what shouldn't happen as very small children were in jacuzzi area?? Wanted to hire robe as taking very small baby to pool- didn't do robes? Would've liked a shower cap in room as soaps dispensible wasn't anything else. Also copies of bar menu/ childrens menu in room would've been helpful, The reason for out trip was to take baby swimming for first time without taking to a public baths.
food and service