Very helpful and friendly staff. Hot tub outside could have been cleaner.
3 stars
Inn at Santa Fe, SureStay Collection by Best Western
Photos of Inn at Santa Fe, SureStay Collection by Best Western
Overview
2020 TripAdvisor Travelers Choice Award Winner. Find your refuge in the southwest at the Inn at Santa Fe, SureStay Collection by Best Western, a tranquil boutique destination surrounded by the region's rich history and world-famous cuisine. Stay and relax in the fireplace lounge, soothe tired muscles in the sauna or sip a glass of wine by the pool after an exhilarating day of skiing. Only 15 minutes to Museum Hill and the Plaza, two central destinations for exploring the city's finest museums, architecture and the world's greatest collections of Native American art. Check in 4 p.m. - Check out 11 a.m. The cocktail lounge is closed at this time. Shuttle service is not available at this time, we apologize for the inconvenience this may cause.
Amenities at Inn at Santa Fe, SureStay Collection by Best Western
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
Services and conveniences
- Conference rooms
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- Private check-in/check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Allergy-free room
- No smoking
- Designated smoking area
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Parking and transportation
- EV charging station
- Airport shuttle
- Free parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
General
- Telephone
- Mountain view
- Storage available
Pool and spa
- Outdoor pool
- Sauna
Bathroom
- Hairdryer
- Toilet paper
Laundry
- Laundry facilities
- Iron and ironing board
Outdoor
- Terrace/Patio
Bedroom
- Alarm clock
Workspace
- Desk
Things to do
- Gift shop
Health and safety
- Safe
Family friendly
- Kid-friendly buffet
Fitness
- Fitness center
Reviews of Inn at Santa Fe, SureStay Collection by Best Western
8.2
Very good
963 verified ratings
Wonderful
416
Very good
192
Good
129
Okay
63
Fair
53
Mediocre
36
Poor
74
Summary of reviews
Guests say
Guests appreciated the great breakfast options and the overall cleanliness of the hotel. However, many reviews pointed out issues with customer service, particularly at the front desk, and some found the value for money lacking. The location was generally seen as a positive aspect, but room size and outdated decor were mentioned as drawbacks.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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Pros (+) Had a good stay. The staff where very welcoming and got us checked in right away. They are very helpful and can answer your questions; what's going on this weekend, where is a good place to go for breakfast; what's the easiest way into downtown. This place seems to almost sell-out during big weekends but depending on what is going on, you maybe able to get a room, if it is last minuet. I liked tha...
Cons (-) The add on kayak says they run a shuttle service to the downtown area but we found no such service during our stay. Floors look a little rundown but maid service is available all week. Dining area a little small for large crowds when it gets packed. The breakfast runs out fast during high occupancy weekends.
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Pros (+) The hotel, was clean, quiet, and relaxing. The staff maintained the hotel very well, and were sincere. In addition to the warm staff, I felt safe, and enjoyed the amenities. My girlfriend and I used the aquatic facilities daily which were clean and relaxing. We were there during several family vacations which also provided us a better sense of safety and joy. The room was cleaned daily, with fresh...
Cons (-) The dining facility was small, and not open during the day. Our bed was not attached to the wall (sit on foot of bed and would lift bed up).
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Pros (+) Reasonable rates
Cons (-) No issues
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's breakfast options like?
The hotel offers a fantastic complimentary hot breakfast with a nice variety of fresh and tasty options, including New Mexican touches to add to eggs, and good coffee.
Are there any concerns about the hotel's beds?
Some guests found the beds to be a bit too firm for their taste, while others mentioned that the beds were comfortable.
How is the hotel's cleanliness and maintenance?
While some guests noted that the hotel was clean and well-maintained, others mentioned some wear and tear in the rooms and on the property.
What amenities does the hotel offer for guests with pets?
The hotel allows pets on request, although some guests mentioned an additional fee for pets and experienced discrepancies in the room type booked for pet accommodation.
What practical information can you provide about parking at the hotel?
The hotel offers plenty of parking, although some guests found the parking to be a little odd and initially had difficulty entering and exiting.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Mountain View
Guests recommend booking a room with a mountain view for a more scenic experience.
Consider Bringing Your Pet
The hotel is pet-friendly, so if you're traveling with a furry friend, it's worth considering this accommodation.
Check Breakfast Hours
Some guests mentioned that breakfast hours were limited, so it's advisable to check the timings to avoid missing out.
Explore Nearby Attractions
The hotel's proximity to attractions like El Rancho de las Golondrinas and the Santa Fe Children's Museum makes it convenient for exploring the area.
Be Mindful of Room Size
A few guests noted that the rooms are on the smaller side, so if space is a priority, it's worth considering this aspect when booking.
Take Advantage of the Sauna and Outdoor Pool
Guests appreciated the hotel's sauna and outdoor pool area, making it a great option for relaxation.
Request Room Cleaning
If you prefer daily room cleaning, it's advisable to request this in advance, as some guests were surprised that rooms were not automatically cleaned daily.
Consider Room Selection for Noise
Some guests mentioned noise from the nearby interstate, so if you're sensitive to noise, consider requesting a room away from potential sources of disturbance.
Check for Allergy-Free Rooms
The hotel offers allergy-free rooms, which could be beneficial for guests with specific sensitivities.
Plan for Early Breakfast
If you're an early riser, be aware that breakfast ends at 9 am, as mentioned by some guests.
Location
8376 Cerrillos Road, Santa Fe, NM 87507-4413
What's nearby
- Santa Fe Brewing Company1.5 mi
- The Screen4.3 mi
- El Rancho de las Golondrinas5.2 mi
- Site Santa Fe6.6 mi
- Wheelwright Museum of the American Indian6.9 mi
- Museum of International Folk Art6.9 mi
- Museum of Indian Arts and Culture7 mi
- New Mexico State Capitol7.1 mi
- San Miguel Mission7.2 mi
- Lensic Theater7.3 mi
- Loretto Chapel7.3 mi
- Santa Fe Plaza7.4 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Inn at Santa Fe, SureStay Collection by Best Western
Low season | April |
|---|---|
High season | August |
Average price (weeknight) | $86 |
Average price (weekend night) | $83 |
When to book a room at Inn at Santa Fe, SureStay Collection by Best Western
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Inn at Santa Fe, SureStay Collection by Best Western
FAQs when booking at Inn at Santa Fe, SureStay Collection by Best Western
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Value for money | 8.6 |
|---|---|
Distance to city center | 7.4 mi |
Nearest Airport | Santa Fe |
Distance to airport | 3.2 mi |