Guest reviews
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Overall Rating
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9.3 "Awesome vibe."9.7 "97% thought, the
hotel was modern ." 9.6 "96% said it was astylish hotel ." 9.2 "92%enjoyed the friendly atmosphere ." 8.8 "88% thought thehotel was luxurious ." -
9.1 "Terrific location."9.3 "93%
appreciated the closeness to the beach ." 9.6 "96%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 7.3 "73%liked the proximity to sightseeing ." -
8.5 "Great service."9.1 "91% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." 8.3 "83% thought theservice was very professional ." 7.7 "77% wereimpressed by the valet service ." 9.1 "91% found therestaurant service to be one of the best ." 10.0 "Lovely bar service , according to 100%." -
6.8 "Rooms are ok."6.3 "
Beds were acceptable for 63%." 6.4 "For only 64%, thebathroom was ok ." 6.9 "Only 69% thought theshower was ok ." 6.2 "Only 62% thought thefurniture was functional ." 5.7 "Only 57% thought theair conditioning was adequate ." -
4.9 "Breakfast is below average."2.2 "78% said the
breakfast was too expensive ." -
4.8 "Not very comfortable."2.5 "75% said
rooms were small ." -
3.3 "Internet is poor."2.1 "79% said the
wifi quality was bad ." -
2.7 "Terrible value."2.2 "78% said the
breakfast was too expensive ."
Overall Rating
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9.4 "Awesome vibe."9.8 "98% thought, the
hotel was modern ." 9.5 "95% said it was astylish hotel ." 9.3 "93%enjoyed the friendly atmosphere ." -
9.0 "Terrific location."9.2 "92%
appreciated the closeness to the beach ." 9.6 "96%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.0 "Great service."8.8 "88% found the
staff to be very friendly ." 7.3 "73% said thereception staff was great ." -
6.9 "Rooms are ok."5.9 "
Beds were acceptable for 59%." 6.3 "For only 63%, thebathroom was ok ." -
4.6 "Breakfast is below average."
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4.4 "Not very comfortable."2.4 "76% said
rooms were small ." -
2.7 "Terrible value."
Overall Rating
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9.4 "Awesome vibe."9.7 "97% thought, the
hotel was modern ." 9.7 "97% said it was astylish hotel ." 9.1 "91%enjoyed the friendly atmosphere ." -
8.8 "Location is great."9.1 "91%
appreciated the closeness to the beach ." 9.5 "95%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 7.1 "71%liked the proximity to sightseeing ." -
8.3 "Great service."9.3 "93% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 8.1 "81% thought theservice was very professional ." 7.7 "77% wereimpressed by the valet service ." 8.1 "81% said theconcierge service was amazing ." -
5.8 "Rooms are ok."6.3 "
Beds were acceptable for 63%." 6.5 "For only 65%, thebathroom was ok ." 6.9 "Only 69% thought theshower was ok ." 6.1 "Only 61% thought thefurniture was functional ." -
4.6 "Breakfast is below average."2.0 "80% said the
breakfast was too expensive ." -
4.5 "Not very comfortable."2.5 "75% said
rooms were small ." -
3.8 "Internet is poor."2.4 "76% said the
wifi quality was bad ." -
2.2 "Terrible value."2.0 "80% said the
breakfast was too expensive ."
Overall Rating
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9.1 "Terrific location."
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8.6 "Great service."9.2 "92% found the
staff to be very friendly ." -
7.0 "Nice rooms."
Overall Rating
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9.2 "Awesome vibe."9.4 "94% said it was a
stylish hotel ." -
9.1 "Terrific location."9.6 "96%
liked the proximity to shopping ." -
8.5 "Great service."9.2 "92% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." -
7.0 "Nice rooms."8.8 "88% thought the
view was good ." 8.3 "83% saidrooms were clean ." -
5.3 "Average comfort."6.7 "
Beds were acceptable for 67%." -
5.0 "Breakfast is mediocre."
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2.6 "Terrible value."
Recent reviews
- All reviews
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- Negative
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5.7review from
Room was comfortable and had nice amenities. Nickel and dimed to death. $7 to print out boarding passes in their business center. Forty dollars for breakfast. Thirty dollars for two drinks. Once I've paid for a nice hotel room, I like to think the hotel I've paid for is my home for the few nights I'm there. I felt like the Shore's mark. Can't even give me a cup of coffee? I won't be back. $8 bottle of water in the room. $35 towels mixed into the regular towels? I am not your huckleberry.
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10.0review from
Everything was first class. Staff is the best, made my wife and I feel important. Could not do enough for us. Everyone checked to make sure our stay was first class. Need better pillows and lower parking rate for guests of the hotel.
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4.8review from
Great location across the street from the Santa Monica Pier. LEED Gold building. Super high prices not at all justified by the experience. Stiff, unfriendly staff. Even after the very high room rates, there were no extras included. Virtually everything is a la carte extra cost -- from beach towels ($35/towel), parking (>$45/day), etc. The double queen room layout wasn't at all "family friendly". We loved Santa Monica, but didn't like the Shore Hotel at all.
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9.1review from
June 15,2015 Could not get into our room until 4. Notified them we would arrive around 11 A.M. Hoped for noon or 1 P.M. room. Manager finally got involved. The rest of our stay was awesome. The staff is very friendly and excellent service. Stayed for four days. Wonderful location to beach and easy walking to shopping, farmer's markets etc. Wondered why with the remodel the bathrooms are small--one sink. T.C. on staff was the best!
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10.0review from
Everything was first class. Staff is the best, made my wife and I feel important. Could not do enough for us. Everyone checked to make sure our stay was first class. Need better pillows and lower parking rate for guests of the hotel.
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9.1review from
June 15,2015 Could not get into our room until 4. Notified them we would arrive around 11 A.M. Hoped for noon or 1 P.M. room. Manager finally got involved. The rest of our stay was awesome. The staff is very friendly and excellent service. Stayed for four days. Wonderful location to beach and easy walking to shopping, farmer's markets etc. Wondered why with the remodel the bathrooms are small--one sink. T.C. on staff was the best!
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5.7review from
Room was comfortable and had nice amenities. Nickel and dimed to death. $7 to print out boarding passes in their business center. Forty dollars for breakfast. Thirty dollars for two drinks. Once I've paid for a nice hotel room, I like to think the hotel I've paid for is my home for the few nights I'm there. I felt like the Shore's mark. Can't even give me a cup of coffee? I won't be back. $8 bottle of water in the room. $35 towels mixed into the regular towels? I am not your huckleberry.
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4.8review from
Great location across the street from the Santa Monica Pier. LEED Gold building. Super high prices not at all justified by the experience. Stiff, unfriendly staff. Even after the very high room rates, there were no extras included. Virtually everything is a la carte extra cost -- from beach towels ($35/towel), parking (>$45/day), etc. The double queen room layout wasn't at all "family friendly". We loved Santa Monica, but didn't like the Shore Hotel at all.
