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The location is good, personnel fair, restaurant quite good. Good / convenient parking. The rooms smell moldy, like the fittings leak or similar. The room size and furniture, various facilities and equipment are not suited to a four star hotel. Except the smell, it would make a fair three star, but a very poor four star.
The waitress was very helpful in the evening
One free internet terminal. We had 2 nights booked originally but after the first night decided to leave- too smelly and too many mosquitoes. The location (Santana) itself doesn't have any mosquitoes but due to the seemingly poor sanitary equipment at the hotel (which urgently needs renovation!!) they come out of the bathroom ventilation. There were signs of squashed mosquitoes all over the room's walls, so other guests used to have the same problem... We would never stay there again!!
humidity and coldness in the room
We enjoyed the swimming pool and jacuzzi and a good breakfast buffet. Wifi in reception was very good too. As it was a rainy day, we would have liked the heating to be on in the room and bathroom to make them more comfortable.
Good room with balcony.Wireless internet in the lobby. Pleasant staff. Fast service in restaurant. It has the worst food of any 4-star hotel I've ever been in - shockingly bad. Evening meals were appalling and breakfasts were little better. The low point was a vat of cold baked beans offered to guests at breakfast, closely followed by an abysmal attempt at 'roast goat' as an evening meal. Unbelievably dreadful. Just up the road to Funchal there are several decent restaurants inc. O Pescador.
What a view! Though the airport and the expressway are near, you are down the cliff and don't hear them much. All rooms face the ocean and have a view of the desert islands cliffs. The nice tile floors and furnishings evoke "classy beach house." The service is outstanding at the front desk and in the peaceful, lovely restaurant.
Situated in peaceful, relaxing enviroment despite it being so close to the airport.Noise from airport traffic almost non existent. Extremely friendly, happy staff. Excellent food and accomadation. We like everything about this hotel and will not hesitate to recommend it to family and friends. No
Nice location on the seaside with a beautiful sea view. Very comfortable and large rooms. Very relaxing and quite. Good price. Close to the airport. Funchal is a 20 minutes by car.
Professional staff and still naturally pleasent, excellent service, clean rooms. Delicious food in the restaurant. Calm place and relaxing environment (proximity of the airport absoultely not a problem). Definitely great value for money. Some people might find bothersome the fact that some rooms are located on the ground floor.Car is a must if you want to spend more days.
This was a lovely hotel. Beautiful rooms, friendly staff and lovely service. I would highly recommend. In contrast to our booking at Quinta Da Penha De Franca everything was as promised on the booking.com website.
Simply top class, very peaceful
beautiful location, never heard an aeroplane at all, very attentive staff. Also very fair cancellation fee as friends missed connection flight out and had to fly over to Madeira early next morning. Thank you.
Nice location on the seaside with a beautiful sea view. Very comfortable and large rooms. Very relaxing and quite. Good price. Close to the airport. Funchal is a 20 minutes by car.
Very nice small hotel, beautiful rooms all with sea view. Close to the airport and via rapida (you need a car, but in all cases a car is recommended to discover Madeira) and very quiet. Only the pool area is a little bit noisy, elsewhere you'll only hear the sea. The service is wonderful, very individual and custom-tailored. The restaurant is of highest standard at reasonable price. We really enjoyed our short stay. A perfect place to relax, a delightful experience. Strongly recommended!
A very good hotel (as well as the restaurant), with a beautiful view, and extremely silent: even if it is really closed to the airport, You can't hear a sole plane! Big rooms and very friendly staff. Remember to rent a car: You can go only in Santa Cruz by foot, or use taxis (60€ a return trip to Funchal).
Beautiful location, very quiet, good snorkelling by the sea level pool, all staff efficient, friendly and informative.
A beautiful relaxing hotel. Couldn't fault anything. Would definitely go back again.
The Health Club is very good, wonderful massage. Worth trying. Closeness to the airport is definitely a plus. The air conditioning in the bedroom was not working properly.
Good seaside location close to cafe,s and bars, Lack of entertainment during the evenings
Very friendly staff. Immaculate clean room. Good food and excellent breakfast.
Your best asset is your staff. They were unfailingly polite, helpful and friendly. Everything I asked for was obtained. Nothing was too much trouble for them, even to the extent that the receptionist telephoned a number of shops to find something I needed. There was nothing not to like. We have been before and we will come again. Some may criticise the occasional airplane flyover but this was no bother to us.
wonderful views of the sea, clean, well equipped rooms, air conditioned, excellent outside pool, breakast fresh fruit salads. Good internet connection and you can book shorter times in your room i.e 1hr for €3, staff very courtious and friendly. Not a fan of buffet dinners every night and there's not much else locally for eating out in the evening. No evening entertainment but this could be as it was end of Sept that we went.
Simpathy of hotel staff. Lacation close to see side Everithing was paied. To go to the spa, you had to pay, to acess the internet you had to pay. Other hotels in the area are the same price and all is included. As I am traveling in business, unless the hotel chances policy, mainly as internet acess concerns, I will never stay there again.
We found the whole atmosphere to be good. We liked the restaurant staff greeting us and remembering our names and room numbers. My partner has a mushroom allergy and the staff made a point to tell us, unasked, daily, which food included these. The chambermaid was so efficient as to be unbelievable. The food was good considering the numbers catered for. We did speak to one German guest and was surprised that he did not rate the hotel highly. We were thoroughly pleased with the whole experience and would use the hotel again without hesitation and would certainly recommend it to others. We are a friendly couple and perhaps the staff reflected this. No,No,No. Perhaps the hotel could approach the rather surly local taxi drivers.
The location in a small village. New construction. Beautifully appointed and very comfortable. Price was an excellent value. no
superb breakfast. Hot coffee even !!!
Food was good value in the restaurant, but the service a bit hit and miss. The room was large and well appointed. Staff were helpful. The lounge was lovely. Surpisingly little ground to enjoy. Some carpets looked like they needed a good shampooing. There was a small area of mould/peeling paint in above our shower.
Quiet location, big rooms. Very basic breakfast, but OK for the price.
Near the airport and well located to explore the east and north-east of Madeira. Very nice building. Comfortable rooms with free wi-fi access. Good quality of breakfast buffet and dinner. Easy to find following the directions to the golf course. Good value for money
Excellent atmosphere, friendly staff, good food (not excellent), Mousquito net was not functional
Friendly, efficient staff. Comfortable room. Very good dinner. Tea and coffee facilities in the room. Free wifi. Good location for local countryside, nature and walks. None
Just one night, at an evening meal when only 3 tables were being occupied, the service was very slow. It took 1.5 hours to have a 2 course meal!
.close to the air port and nice place on the mountain
central location in Machico, close to airport lacking insulation of noise from surrounding rooms
cheap, quite good breakfast loud, could hear everything from the neighbours, woke up from planes starting/landing at the nearby airport
It is very close to the airport, so that one can take a very late airplane to Funchal.
What I liked mostly during my short stay in this hotel: the views. This hotel is designed to treat the visitors on some great views anywhere you are (the rooms, the restaurant, even the glass elevator offers great views!)
the view, breakfast
1) Enjoyed alive music in one of the evening in the hotel hall. 2) Close to the hotel was the peace of sandy beach..3) Close to the airport. The windows shall be cleaned more often - it looks really dirty:(
The views of Machico are very pretty. There is enough choice of restaurants within walking distance of the hotel serving local food. The staff were very efficient and friendly. Although the room looked clean it certainly didn't smell so. We had booked for 2 weeks but left after 5 days as we could no longer put up with the drain smells coming up the pipes. I even bought scented candles and liquid detergents to pour down the drains to try and disguise the smell to no avail, we then decided to leave the hotel. Your website says the hotel was recently refurbished but I think they forgot to renew their drainage system! Also, the cleaners don't seem to realise that although they're working, guests are there on holiday trying to have a rest, they seemed to enjoy having loud chats to each other accross the corridors in front of our room doors nice and early in the morning.
great location, next to the beach and close to the town centre. Good views and nice pool. Used by package holiday tour operators. Not much sound proofing, rooms could be noisy.
I likes the sea view from my room. The room was cleaned regularly and the facilities were good although basic. The location of the hotel was excellent and we could easily travel around. If the rooms had air conditioning system it would be better because at nights it got hot and the sound of the waves was a problem for sleeping!
we had the whole house to ourselves, it was easy io imagine being lord and lady of the manor in a time gone by I know it was november but the house was cold damp and smelt very musty. We stayed at 5 other similar places on the trip, all aired. I'll go back...........if it's August.
The quiteness, the countryside and the authenticity.
Unpretentious but convenient for the airport - our main reason for staying one night. Three Star at best Noise of water draining - from room above/adjacent?
friendly staff & great breakfast. Beds really comfortable! near the airport, but not too noisy
The carnaval in Santa Cruz. Santa Cruz is a nice place to stay a couple of nights. Nice boulevard.
Location was good in the center of Santa Cruz and short distance to the airport. It was supposed to be a four star hotel, however there wasn´t air-conditioning or heating, or minibar/ any machine to get for excample water. The toilet wasn´t clean. Other four star hotels that we visited during our holiday were much more like a four star hotels.
very helpfull staff, we had to leave very early for our plane and they manage to let us have a breakfast, this was very nice.
Nice historic building, wonderful garden, large communal space, nice oldfashioned forniture in the room. The restaurant does not display prices. The design of the bathroom could be improved. Breakfast is quite poor.
The peace and quiet, and to see village life in Madeira. Good local walks far from the madding crowd. Very comfortable hotel for reading with many well lit lounge areas. Lovely small garden with amusing crazy golf. Very friendly and helpful staff. Less than an hour's drive from the airport. A beautifully appointed hotel, very comfortable and relaxed but a little bit let down by its dimly lit restaurant with its limited menu.
This is one of the best hotels we've stayed during so many trips. Spacious room, extremely clean, friendly staff and dilicious food. Highly recommended!!! None !!!
Very friendly staff. Nice food. very quiet.
Very quite in February - guess we were the only guests, but the service was fine. We had a good meal in the restaurant - only place to eat in Boaventura. Rooms were nice and clean and the Hotel had charm. No tv set in the room, but there was one in a living room
Dinner was very good. The meat and fish were very good. We were suprised by the nice vegetables, which is quite exeptional in restaurants. The rooms did not have TV: we considered that absolutely super! (having all the times in mind being kept awake due to the TV noise from other rooms). The rooms provided a lot of space. The room had a view over the village, including a large window in front of the bathroom...which didn't have curtains. Although the staff assured us "it was not a problem", we didn't feel comfotable going to the toilet and in the shower in front of the village (especially not in the evening when the light had to be turned on).
As it is remote, we played pool and had a few drinks in the bar.
The setting and the layout was wonderful- so was the food cooked for us in the evening the breakfasts could have been a little more varied
The building and its immediate surroundings. Helpful staff when needing internet access to check air flight situation. Food disappointing.
We were able to do 2 good walks/lavadas from the hotel No
No air condition, weekends quite loud according to nearby disco
We stayed at White Waters for two nights and had a fantastic stay. The staff were friendly and very approachable. The hotel was immaculate and very modern. The food was also very good value for money. We would certainly consider staying there again and reccomending the hotel to our friends!
It was stunning. We had the best room in the hotel.The staff was very helpful and friendly. The Hotel is designed in a very modern style and it is very clean. It is located in the center of Machico nearby the beach. Breakfast could be more diverse though it was very plentiful
The last 2 years I have been booking different hotels with bookings.com, but this quality/price was the best ever. Modern, new, clean and cheap. I stayed there 1 night, as the idea was to have the first night cheap and then the second night we went to a 5 star hotel (3 times more expensive) and after all me and my girlfriend liked the white waters more!
Our plane was leaving very early, so we decided to spend night at Machico - 5 min by taxi or bus from the airport. As we paid only 35euro, we did not expect much of it. However, we were pleasantly surprised. Location was excellent, design of the rum was impressive and we took advantage of the lovely terrace. Girl on the reception was very nice, we appreciated her not to make as wait, as it is usually on check in, but send us to the rum, while she fixed all documents. OVerall, we loved it and would return, since Machico is way better than buzy Funchal.
staff friendly, very good value for money
Really nice designed new hotel with an excellent location in the old city center of Machico.The hotels restaurant offers nice dishes but you also can find local places to go out eating in 5 minutes walking. If you dont want to stay in busy Funchal this city and hotelis a very good choice.
Great location and nice clean hotel. Thei nternet was not working.or could not be used.
We have just returned from Madeira and had a wonderful time at the White Waters.The hotel staff were very friendly and efficient, nothing was too much trouble. The standard of cleanliness was second to none. Also the Cappucinos and Cakes were excellent.
It's modern and clean, staff is really friendly and helpful.
Location in the very center of Machico, very close to the beach There are lots of restaurants right below the hotel, hence always the smell of burnt fish, meat, grease, etc. At the time of our stay there was a food festival week with music half of the night, because stage was right across the street of our room. Even with all the windows shut it was impossible to sleep. No A/C. Pre-payment required upon check-in.
Good breakfast, large room, bath, near seafront & restaurants, Toilet flush didn't always work, and toilet seat kept falling off
central and cheap noisy at night
The staff was very friendly, although it was sometimes difficult to communicate in English. The location is right next to the ocean, overlooking the bay of Machico. A lot of restaurants and shops around. Because of the restaurants, there was a smell of food most of the time. Noisy airco outlets around, making an annoying sound.
Convenient for airport, small town a change from Funchal, economic rate, pleasant restaurant with local food.
Beautiful surrounding area, ideal for walking/hiking It would have been good to be forwrned that the swimming pool was out of action
Excellent position and junior staff, very clean, good breakfast, lovely surroundings and pool looked nice No coffee or drinking water in room, no outside door key and too many notices forbidding things. Musty smell in main hallway and not easy to move around queitly in the hotel, which can disturb you.
Good location in east Madeira and not far away from the airport. Nice and helpful staff. Breakfast is good. We stayed there in November and there was a "musty" smell in the room. The hotel is a bit in the hills/clouds, so the humidity was high despite of the switched-on electrical heater. They should run central heating to avoid that. The restaurant is OK for the first time, but on the second day we wanted to go out somewhere else - the menu selection seemed quite limited.
Excellent staff and amenities. The room was spacious and clean. The restaurant could stay opne a bit longer as ir currently closes at 10pm
Pleasant gardens friendly staff Cold room damp bedding
Convenient location Dangerous exit onto road. Room was musty and damp.
not much-food acceptable Cold damp feeling to small rooms.Plugs removed to discourage showers!Restaurant also cold.Poorest hotel we sayed at-definitely to be avoided especially in cooler months
Staff attentive and very helpful - good value for money - village location - room and establishment very clean - very relaxing - good continental breakfast. Very little - facilities a little limited but it is a small establishment. Dinner in the restaurant was perfectly OK but village restaurants were slightly cheaper and better
I ended up staying in a room viewing the sea, it was lovely to hear the waves during the night and see the ocean. I enjoyed the local parties and the restaurants were great. The room was always spotless. It would have been nice to have choices of bread for breakfast including wholemeal bread and home made bread, however the one available was ok.
Fantastic hotel!!! Absolutely advisable a room with wonderful views to the sea. Great landscape. It is very close to restaurants, pool, beach, everything close. Breakfast included. Staff is very nice and helpful. Porto da Cruz is very close to many many cities and routes in Madeira (Santana, Machico, Pta San Lorenzo, Pico Arieiro, Pico Ruivo, Calderao Verde, Ribeiro Frio, etc) we visited all those places from this hotel with a rented car TV very small and up on the wall, unconfortable to watch.
Price, location, sea view, helpfulness of staff, terrace Shower on small side and had trouble keeping curtain inside tray. Orange juice at breakfast was weak.
Within a stones throw (literally) of the sea, really good friendly family run hotel and restaurant located next to the church with a tower and clock on the top. Other bars & restaurants close by. Close to a local bus route and within 15 minutes drive of Funchal airport. Good waking but steep hills, used by backpackers every day whose bags are collected and taken to the next stop whilst they walk! We were upgraded to a room with sea view for no extra cost as they had one available. Small shower with curtain, could do with screen being fitted instead.
Good quiet location; friendly and helpful staff; excellent restaurant for evening meals; very adequate breakfasts
Price, and the Friendly Staff. No, Everything was Ok .
The scenery around the hotel and its peaceful location .It was an ideal base to explore the rest of the island .
Lovely location,100 yards from the Atlantc
very peaceful location