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Superb in every respect
This was our fourth trip to this hotel and we are always very happy with our choice: clean, great location. attentive service the only draw back was the coffee in the restaurant, i would call it color-added water
Great staff. Liked Great root.
we had a very enjoyable stay. received a upgrade to our room at check in which was very nice. a busy weekend with lots of hockey and families all having fun. and snow for a change!
Staff were extremely helpful. Location was excellent
The main bar is stunning and very inviting at night. Room was very clean and comfortable and couldn't be faulted. loads of parking and easy walking distance to main street shops/restaurants. Highly recommend this hotel. None
Courteous staff, great location
Except for the steep climb up to the entrance, this is great hotel.
We loved the great room and the view. We did not avail ourselves of the pool, or restaurants so cannot comment. The location in town is great but beware the hill! It is walking distance to town but you have to account for the hill. We stayed two nights and the room was not cleaned! I have never had that happen before! We stayed in a very basic room which was above some kind of steam vent. Walking up the hill can be tough at the end of the day but I kind of enjoyed the challenge. It was a little icy since we had a lot of rain instead of snow.
Shower was nice. Everything was clean. Great view. Hot tub was not very hot
It's good nice bathroom and parti view. Carpets should be updated. Bed pretty comfortable. Room was clean
Liked everything except the hot tub. Hot "soaking" tub was disappointment - we were all most looking forward to enjoying a real jacuzzi tub - this was luke warm and no bubbles. The lights in tub and pool did not work either.
Location, location, location. Great customer service, amazing fireside lounge, and restaurant attached.
The Dancing Bear restaurant was very over priced for the quality of the food. The outdoor heater was not working and it was a very cool night. When the waitress was seating us, we should have been advised that the heaters were not working. We visit Lake Placid often and will not return to this restaurant.
spacious clean room late 4pm check in
Enjoyed the room by the lake very much. Clean and comfortable. No amenities such as coffee in lobby that most hotels offer these days...cookies, etc. For the amount charged I feel that they could offer a courtesy cup/sweet.
Lake front. And mountains Tooooo many barking dogs left alone in room
We had a superior view King room which had a great view of the lake and was convenient to parking. Room was clean and renovated. Easy walk to Main Street. Balcony to relax on in morning and evening. Access to Lake and kayaks. It was perfect!
The bed was very comfortable. We opted for the full breakfast for a nominal $10 PP and it was great. Our king size bed room was a little small, but we saw the two queen size bed rooms next door and they were very roomy.
Location, pools, lobby is great....very Adirondack No tea in both the room and downstairs in the snack shop. That's just bizarre.....not everyone drinks coffee. Room we had was larger than most but terrible, no view, in corner of the hotel blocked by walk. The hotel wasn't full.....why give,anyone that room?
We really enjoyed our 2 night stay. Beautiful view of the lake, and Whiteface mountain. The room was spacious, and comfortable, as was the bathroom. Staff couldn't have been more friendly. We ordered room service (breakfast), and it was just o.k. Service was prompt and friendly but the food was just o.k. We went to BC (breakfast club) down the road the 2nd morning, and that was excellent.
This was a really nice stay. Staff was great. Pool was nice, room was nice. It was quiet and we really enjoyed our time there. No elevator, but its only two floors.
Close to downtown lake Placid. Staff are great. Room is clean. Would stay here again.
Nice location Breakfast not included. Discount at local eatery instead.
Very friendly staff, perfect location, walk to everything in lake placid. Beautiful lake and mountain views. Good food, fantastic amenities included.
View from room was great, dinner at the view restaurant was excellent. Christmas decorations were an added pleasure, the common rooms were beautiful. We will definitely be coming back. Had to pay for wi-fi
In a beautiful setting. Staff aimed to please. Quiet, peaceful atmosphere. Upscale feeling designed to pamper guests. Huge complex. Felt like I walked a mile to the entrance from my room.
really liked the convenience of the hotel. being on the frozen lake was perfect for playing hockey and ice skating. the beds were very comfortable and it was nice knowing the duvet covers were washed and clean unlike a lot of budget hotels. also like that hotel provided 24/7 hot beverage area and newspaper. the lobby fireplace was warm and plenty of seating. the outdoor fire pit was also great. THE BREAKFAST WAS INEDIBLE. We were in the Adirondacks and thought we'd have REAL syrup not sugar and corn syrup with food coloring and artificial flavors. pool and hot tub were great features BUT so much chlorine that I had the smell on me for 4 days that I was there and I only used them once. the parking lot had so much messy slow slush that we ended up trekking it to the room on the carpet. our socks were wet every day.
The location of the hotel and the view from our room was amazing. The lobby was beautiful and the staff were helpful and friendly.
location. Great staff!!
Great staff and location. Very clean, no issues.
accommodations were nice.
Location No water kitchenett area
Convenience to local facilities. nothing
Outstanding service, great facilities, nice rooms, and all around fun place. Not a single complaint about the hotel or its facilities. Beyond their control: Canadians who want to use their cell phones are out of luck. Cell reception is unusable.
The best was the view from the balcony! Yes, the bed was too soft not enough support.
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Perfect hotel, location, amenities. Really gorgeous view. Was even better than we expected. Will recommand it to everyone.
Right from the start we were so pleasantly surprised by the friendliness of the staff, Johnny High Peaks and Eli. So helpful and welcoming! Thanks, guys! We thought our room was beautiful and very clean! One and only little complaint.,....there was no complimentary coffee ready in the morning. :(
Very friendly staff, clean rooms, comfortable beds and down comforter with a balcony overlooking the lake.
Friendly, helpful staff. Lobby décor and view is amazing...a great place to sit and relax in front of the fire. If you got takeout or snacks, you could easily grab a table (there are several) and eat while looking out at the lake and grabbing drinks from the bar. Ideal for a couple or a family with young kids looking for a low-key alternative to a stuffy hotel.
Lovely for a night. Seemed like a great location for a longer stay. Very low key.
Staff was very friendly and accommodating. The hotel was extremely clean and my room was updated. Location is fantastic and highly recommend this place. I do not have anything negative to say about their facilities..
The rooms were very clean. The beds slept well and the view was wonderful. Very friendly staff. Would definitely stay again. Wish they had an elevator. :(
Loved the view, the lake front, the staff, access to restaurants/shopping, proximity to great hiking. AJ, Adam and Vinny stood out for exceptional customer service. Some places were short staffed as summer help hadn't come in yet, but we weren't in any hurry so it didn't bother us.
The room was very clean and we had a great view of Mirror Lake. The location was excellent. We will definitely stay here again the next time we are in Lake Placid!
In easy walking distance to downtown. Staff was responsive to issue with getting into room after i put my key card near a magnet and wiped it out. Beds are very comfortable and it had a nice view of Mirror Lake. Took 20 minutes to get checked in at 9PM at night when only clerk went into excruciating detail with someone who might do a canoe trip the next day. They needed to check us in quickly and then return to customer who was casually figuring out their next day's plans.
The location was nice. Easily accessible to everything in town. The staff was decent - not overly friendly, but helpful when we needed it. Free Wi-Fi. Everything in the hotel was very dated. If the elevator had stopped working while we were in it, I wouldn't have been surprised. You could tell the carpet and paint hadn't been updated in a long time, however they say online they are in the process of renovating. We asked for extra pillows one night and they brought us pillows, but no pillowcases. We had to ask to get those too. The shower would go from hot to cold to hot to cold several times for no apparent reason. The breakfast consisted of poptarts and honey buns. This could have definitely been improved, although I don't think they advertise having a breakfast at all, so this was still better than nothing.
The staff was friendly. When we asked to cancel they asked why but did not give us a hard time. They did apologize for the inconvenience. When we went to check in the room was not ready (which was okay since we were an hour early). We asked if we could use the pool while we waited and they said yes. When we got to the pool area we found out all the pictures lied. The hot tub was gone and the room for the pool was cold. When we felt the pool water it was like ice. Not only was the water like ice it appeared to be cloudy and dirty. At this point my 3 yeare old was in tears because he expected to go swimming and we said he could not get in. We then went back to the office and asked to cancel our reservation. We went to another hotel in town and stayed there.
Rooms were dirty, beds/pillows were awful
The rooms were a good size. Everything is in walking distance in the village. rooms in desperate need of updating. Bathroom so small that you have to turn sideways to close door, a large person would have great difficulties. Sink is in the room itself so no privacy in brushing teeth or quick wash. The bar entrance is straight across from elevator so children have clear view of the bar and some patrons. Although I accompanied my girls, the bars location makes it impossible for teens to go to pool without being goggled at by patrons with drinks in their hands. Its just not family oriented.
swimming hot tub
My wife was gathering her clothes and found someone else's dirty underwear and shirt under the bed. She was also bitten numerous times by something during the night.
Location, Rate and cordial attendants Room not clean and we han to ask for towels and toilet paper. Room not cleaned or serviced the 2nd day. Never had this problem before and we have stayed at the Summit at least two visits a year.
The hotel is very nice, clean, quiet in a great location within walking distance of the shops in Lake Placid. The decor is a little dated, as are the rooms.
The location is wonderful as it's conviently located, the staff was very nice and helpful and the price was very affordable as I booked it off line and got a great rate. Everything seemed old, the phone in my room only half worked as people could hear me but we couldn't hear them. The refrigerators in both our room and that of another person in our party froze everything and the bathrooms are extremely small.
The queen room was a bit on the small side. The microwave and coffemaker (and small fridge below) consumed much of the desk, making it otherwise unusable. The hotel only provides some pre-packaged pastries and coffee, rather than a real continental breakfast (which is more expected now from even inexpensive chain hotels, much less a "resort" hotel). Rooms and furnishings were dated and worn. The hotel lounge was uncomfortable. Staff were friendly and helpful. Hot water temperature was abnormally hot - scalding actually. Surprised if this even meets building code. The hotel is very convenient to the downtown commercial strip. I've got a number of itchy bites - did not see evidence of bedbugs - could have been the tiny black flies atop Cascade Mountain (just not sure...)
Location, restaurants, comfortable beds, clean sheets, friendly staff. Room seemed a bit old and beat-up.
The Summit Hotel was much nicer then I expected. The reviews were pretty bad, but it was a great location and the rooms were very big. There were a few things I didn't like, the jacuzzi didn't work and there was mold in the shower, but all and all we had a great time. I would go back again. Moldy shower, jacuzzi didn't work, scribbles on walls.
location, cleanliness, breakfast was good, price
Geat looking building and comfortable lounge. Just outside the village with easy drive into town. Shuttle service provided for those times when you prefer leaving the car at the hotel. When we checked into the room for the first time the airconditining was not on so the room did not smell fresh and clean, it had a smelly laundry odour. Also, would have liked an outdoor pool.
Room was big, staff was pleasant and accommodating. Food was expensive, pool was very small, one out of two hot tubs was out of order for the three days we stayed.
Friendly staff. Nice room, very clean. Nice view from room. would not go back; it was too expensive. Breakfast not good.
I thought it was sorry they didn' t include breakfast in the prize. Some parts of the hotel were far too cold because of the air conditioning
We were looking for something convenient and a little bit of luxury. We got both. Great service, nice, clean and large rooms, a welcoming lobby.Did not eat atthe hotel so cannot comment on food but I'm sure the quality was there.
The confort of the bed and the cleanest of all the hotel. Bread in the breakfeast
The stay was friendly, the hotel rooms were very clean and large. The hotel itself has a nice modern feel.
Rates were reasonable, staff was great! (Eric took care of us both on the phone and when we checked in and was wonderful)!!!! Would have liked the bar to have been open during the day.
The staff was very friendly and helpful. The beds were comfortable. The pool was great. The hotel is nicely decorated. It was impossible to adjust the temperature in the room. The firepit wasn't working. The cafe's food is too expensive.
Owners efforts to create "lodge" environment - friendly and helpful during our stay! Noisy - floor above room we were in
The Pines Inn is a cozy place to stay! It's right around the bend on the top of the hill on Main Street, so you're never too far away from the restaurants/bars/gift shops. The staff is friendly and we had no trouble getting to our room. Overall, a good place to stay! As triathletes, we would have loved a mini fridge in our room. But other than that, no complaints!
Staff could not have been more accommodating. Jill and Frank are keeping alive a piece of history and Classic elegance Reminds you of staying at Grandma's House
Nice old hotel. Rooms are small but cozy. Some facilities need updating. Staff was very friendly and helpful. On premise restaurant was great. Overall a nice place to stay, a good value for Lake Placid, which can tend to be pricey especially in season.
Family owned quaint inn. Clean and neat that's close to Main Street . No mini fridge or microwave, so if you have special dietary needs you may want to consider.
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The tempurpedic beds were very comfortable, and the room was a good size, and also included a microwave and fridge. The hotel is in a great location with a bar and restaurant located on the first floor. This is a pet friendly hotel so some of the dogs were a bit noicey at night. Also the walls and ceilings seems very thin we were able to hear other conversations and banging around above us. Also the parking in back is not nearly enough for all the guest.
Location The room was NOT clean. Not up to par. Counters obviously not wiped down. Dog hair/human hair all over the comforter. Windows dirty. Bathroom mirror/frame dirty. Very limited parking; had to park in municipal lots that were not reimbursed by hotel.
Location, price Shower head
The memory foam mattresses were a welcome relief from some less comfortable beds we encountered during earlier legs of our trip. The wifi was not very reliable, requiring news passwords and authentication every time the computer/iPad/iPhone was turned off or went to sleep. It also was very slow in the evenings during times of typically heavy use.
The location is perfect, lake view rooms Have spectacular views Very limited parking, seriously its prison rules to get a spot. Had to park in municipal parking (free 8-8) but it was slightly inconvenient after a long day of hiking to trek from the municipal lot to the hotel.
Such a great hotel. Old, but a good old. Wonderful beds, very clean, well staffed. Nothing
The balcony out the 6th floor The tub was filthy, hair all over bottom of tub, the parking lot was very poorly lit and unclearly marked, there were pebbles/rocks all over the carpet, overall, it was not a great experience.
Good location Very limited parking
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Great location, rooms were nice and spacious. Bed very comfortable. Halls smelled bad and did not seem as well taken care of. Not enough comfortable furniture in the sitting area of the room.