Pros: Everything about the car and the rental experience was great. It was my first time in a Ford Fiesta, I was very impressed. I was also given the option a free upgrade to a Mustang, however it didn't have enough luggage space. The road conditions were also wet, slushy, rainy, and snowy, so it's likely that this is why it was a free upgrade... they can't rent the car otherwise and my rental would have gotten it further south away from crappy weather where thay can charge more for it.
Cons: The $100 one way drop off fee seems excessive! I'm hoping to recover these fees from the airline that screwed me in the first place, making me have to rent a car to drive 6 hours away to fly home
Jul 18 2016
Pros: Free upgrade to a small truck, very easy
Jan 3 2017
Pros: The car was ready when we got there and they even have us a free upgrade. The car was very clean and comfortable!
Jul 13 2017
PBG Rental Car Experience
Pros: Great customer service.
Aug 27 2017
Pros: Budget was great. They gave us an upgraded vehicle at no extra charge and everything went very smoothly from check-in to return.
Cons: KAYAK!! I had requested a reservation from BTV (Burlington) and when I received my confirmation email, I noticed that you had made me a reservation from a different airport in upstate New York! That would have been useless, so I had to call Budget directly to modify the reservation which eliminated any price advantage I had received through Kayak.
Pros: Easy, they were waiting for me, very informative, and easy to work with.
Cons: There was no one at the counter to talk about the car when I did drop off the car. There was a problem with the pack tire, passenger side.
Jun 18 2017
Cons: I still do not know if I am to be billed for a car I never picked up
No one at Hertz would give me an answer.
Jun 26 2017
Cons: I couldn't get the car
Jul 10 2017
Excellent vehicle- comfy, smooth, great mileage, excellent value
Cons: Awesome alll the way no improvement
Jul 29 2017
Pros: The car was good; reliable and no problems.
Cons: It was so hard to get to talk to anyone because of phone problems at Hertz.. When we returned the car during regular business hours, it would have been good to get to talk to someone and know the exact final charge for the car rental. However, the final charge was exactly what we expected.