Guest reviews
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All Reviews
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Couples
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Overall Rating
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9.1 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.8 "98%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." -
8.4 "Very nice wellness & sports facilities."9.1 "
top-notch fitness area , thought 91%." -
8.2 "Great service."9.2 "92% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." 9.0 "90% said theconcierge service was amazing ." 8.0 "80% found therestaurant service to be one of the best ." 10.0 "Management was excellent , said 100%." 10.0 "100% said therecreation staff was great ." -
7.7 "Good breakfast."7.7 "77% were
happy with the price of the breakfast ." -
6.8 "Rooms are ok."5.3 "Only 53% said
rooms were clean enough ." 6.7 "Beds were acceptable for 67%." 6.3 "Only 63% saidrooms were big enough ." 6.1 "61% thought theminibar was ok ." 5.0 "50% thought thekitchenette was ok ." -
6.1 "Average amenities."6.0 "60% thought the
building was acceptable ." 5.3 "53% said theelevator was ok ." 5.9 "For only 59%, thefacilities were new enough ." -
5.8 "Average comfort."6.7 "
Beds were acceptable for 67%." 6.3 "Only 63% saidrooms were big enough ." -
5.7 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." -
4.7 "Value below average."3.3 "The
price was too high for 67%." -
4.2 "Internet is poor."2.1 "79% said the
wifi quality was bad ."
Overall Rating
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9.0 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.7 "97%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.4 "Great service."9.3 "93% found the
staff to be very friendly ." 7.4 "74% thought theservice was very professional ." 9.1 "91% said theconcierge service was amazing ." -
7.2 "Good breakfast."7.6 "76% were
happy with the price of the breakfast ." -
6.4 "Rooms are ok."5.0 "Only 50% said
rooms were clean enough ." 6.3 "Beds were acceptable for 63%." 6.1 "Only 61% saidrooms were big enough ." -
6.4 "Average amenities."6.3 "63% thought the
building was acceptable ." -
5.6 "Average comfort."6.3 "
Beds were acceptable for 63%." 6.1 "Only 61% saidrooms were big enough ." -
5.6 "Average cleanliness."5.0 "Only 50% said
rooms were clean enough ." -
4.5 "Value below average."
Overall Rating
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9.0 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." -
8.2 "Great service."9.4 "94% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 7.8 "78% thought theservice was very professional ." -
7.8 "Good breakfast."
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6.2 "Average amenities."6.2 "62% thought the
building was acceptable ." -
5.9 "Rooms are ok."6.4 "
Beds were acceptable for 64%." 5.9 "Only 59% saidrooms were big enough ." -
5.2 "Average cleanliness."
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5.0 "Average comfort."2.9 "71% thought it was
too noisy ." -
4.5 "Value below average."
Overall Rating
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8.9 "Location is great."
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8.3 "Great service."
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7.1 "Nice rooms."9.8 "98% thought the
view was good ." -
7.0 "Good vibe."
Overall Rating
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9.1 "Terrific location."
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8.2 "Great service."9.1 "91% found the
staff to be very friendly ." -
6.4 "Rooms are ok."6.1 "
Beds were acceptable for 61%." -
6.1 "Average amenities."
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5.4 "Average cleanliness."
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5.2 "Average comfort."6.1 "
Beds were acceptable for 61%." -
4.9 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.2review from
The staff was nice. water view. Location. We didn't get the room we booked. The bathroom still had a wet towel from previous guest. The shower had a moldy smell and the drain was clogged with hair. Did not get any form of compensation or discount for the inconvenience.
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9.1review from
The hotel is very clean and big. Right on the river so it has an amazing view. The room was a decent size and was comfortable. I felt like The first check in staff I encountered was trying to scam me. She said my room wasn't available but that they had a room ready but it was an upgrade with additional costs involved. I declined but went to consult with my wife and she said we should do it. I spoke to another check in member who magically was able to find me a room without having to upgrade. Either she didn't really want to help me or it was a setup. Either way I didn't appreciate that.
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7.4review from
The thermostat wasn't working correctly. Didn't sleep well due to temperature of room Temperature
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9.7review from
Nothing
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9.7review from
Great location in downtown Savanah with plenty to do. I can promise you, you'll not run out of things to do here. Beach is about 20-minutes away and all other locations are with in walking distance.
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6.5review from
Renovation has improved looks Booked King room and got double, double charged room to my card, still don't have that money back
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10.0review from
Great hotel .great staff Nonr
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7.4review from
Valet Smell at night from the paper mills
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10.0review from
The hotel was so nice. We loved the river view. Nothing. Everything was great.
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10.0review from
This Hyatt is great...centrally located to historic Savannah, and overall stood up to Hyatt quality. awesome stay! We were very surprised and disappointed to learn they would not accept our three night stay toward our Hyatt points as a preferred customer because we book through a third-party. RIDICULOUS!!! Apparently the $825 we spent wasn't appreciated. No where on our on-line reservation did it tell us that, in fact, it asked us for our Hyatt Reward number! We stayed there this time to get our points. Had we known this we would have stayed at one of the historic B&Bs. They'll be hearing from us.
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8.0review from
Bartender was great. I believe his name was Andrew. Got into Savannah early and was able to valet car. Room was great. View of river. Front desk didn't have my reservation upon check in but was handled quickly. Waited over an hour for room service when told it would be a half hour.
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5.0review from
The staff was very nice and helpful. Everyone was extremely nice. The hotel was under construction. It was so loud and not relaxing. Every room heard the construction. I moved to another room to another floor in hopes of getting away from the noise. It was worse where I ended up. I was woken to construction noise. The bathrooms were old, mold around the tub, water pressure terrible, toilet seemed dirty on the outside. Had I known the hotel was under construction And so out of date, I would not have chose to stay there.
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9.6review from
Everything. N/a
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8.3review from
Location 2 month advance reservation, and was put in a handycap room.
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9.1review from
The hotel is very clean and big. Right on the river so it has an amazing view. The room was a decent size and was comfortable. I felt like The first check in staff I encountered was trying to scam me. She said my room wasn't available but that they had a room ready but it was an upgrade with additional costs involved. I declined but went to consult with my wife and she said we should do it. I spoke to another check in member who magically was able to find me a room without having to upgrade. Either she didn't really want to help me or it was a setup. Either way I didn't appreciate that.
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9.7review from
Nothing
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9.7review from
Great location in downtown Savanah with plenty to do. I can promise you, you'll not run out of things to do here. Beach is about 20-minutes away and all other locations are with in walking distance.
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10.0review from
Great hotel .great staff Nonr
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10.0review from
The hotel was so nice. We loved the river view. Nothing. Everything was great.
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10.0review from
This Hyatt is great...centrally located to historic Savannah, and overall stood up to Hyatt quality. awesome stay! We were very surprised and disappointed to learn they would not accept our three night stay toward our Hyatt points as a preferred customer because we book through a third-party. RIDICULOUS!!! Apparently the $825 we spent wasn't appreciated. No where on our on-line reservation did it tell us that, in fact, it asked us for our Hyatt Reward number! We stayed there this time to get our points. Had we known this we would have stayed at one of the historic B&Bs. They'll be hearing from us.
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8.0review from
Bartender was great. I believe his name was Andrew. Got into Savannah early and was able to valet car. Room was great. View of river. Front desk didn't have my reservation upon check in but was handled quickly. Waited over an hour for room service when told it would be a half hour.
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9.6review from
Everything. N/a
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8.3review from
Location 2 month advance reservation, and was put in a handycap room.
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4.2review from
The staff was nice. water view. Location. We didn't get the room we booked. The bathroom still had a wet towel from previous guest. The shower had a moldy smell and the drain was clogged with hair. Did not get any form of compensation or discount for the inconvenience.
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6.5review from
Renovation has improved looks Booked King room and got double, double charged room to my card, still don't have that money back
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5.0review from
The staff was very nice and helpful. Everyone was extremely nice. The hotel was under construction. It was so loud and not relaxing. Every room heard the construction. I moved to another room to another floor in hopes of getting away from the noise. It was worse where I ended up. I was woken to construction noise. The bathrooms were old, mold around the tub, water pressure terrible, toilet seemed dirty on the outside. Had I known the hotel was under construction And so out of date, I would not have chose to stay there.
