Very nice hotel that is pretty close to the Airport. Nice area where you can walk around and get anything that you need. I had a great clean room, the curtains were great at blocking out the light. Great value for the cost.
Location is pretty much the only advantage it seems The hotel is a high end 3 star or 4 star, I dont know who has given it a 5 star rating. That is totally wrong. The staff at the reception is so so depending on who you get for service. Overall the experience is average or below. Nothing much to talk about and nothing much to recommend. Chose the hotel only for location and the fact that it is an international brand but location is the only thing going for it for now.
the rooms were very comfy and clean and the staff very friendly the breakfast buffet was bad and there were flies all over the food
tidy rooms lateness at reservation when arrive, noises from outside heard inside the room, bad breakfast
Spacious rooms and living room, clean and suitable for family; duty manager and rest of staff are friendly and helpful Accessibility and very narrow road to the parking lot
Rooms are clean. Poor Room Service.................Prices are too high for the consumable items available inside the room.
Close to shopping malls and business centers. Construction work was going on and it was too loud during my stay period
Good, comfortable; efficient, friendly staff.
Location and parking only Bad services , bad bofy , very old items and very expensive
The desk staffs are extremely friendly & helpful, courteous, customer oriented. I will definitely revisit next while in UAE. Strongly recommend any business / tourist to enjoy the Hotel. The name Grand Excelsior is a perfect fit. Nothing at all
The room service, the staff members are very helpfull, the lagon view is very nice I didn't like the hotel location and entrance, it is in a very narrow road and back side of the street, further, this is not a 5 stars hotel.You can here the noisy at the other room next to you or at the corridoor...
Staff service and proximity to lagoon Noisy room
Not to see from beach the cranes and drilling machines of the port. Can you remove? This is contamination. Two things: The landscape from teh beach and the check out time must be 3:00 p.m. to enjoy the facilities.
The staying was not comfortable as I was expected, I did my booking through booking .com 1 month back and when I reached the booking was not their and they charged me the previous night and it took me 1 hour to do the check in , it was totally not comfortable, the receiption manager was so nice and he helped us and solved this problem. Every thing was perfect excpet the check in.
Nothing i like at all and it was bad two days i stayed over there. everything not good, bad smell at the rooms and bath very old even the furniture very old.
Restaurant staff, reception staff, housekeeping staff very helpful, polite. I arrived and checked in around midnight; was tired and thirsty and found out there was not even a small bottle of drinkable water in my room. I had to call the reception desk for water (which they provided promptly) Also I thought there were too limited choices in the food offered at the buffer breakfast -- considering this is 5 star.
Rooms are in a very bad shape and need full refurbishment. Poor quality aminities. The beach is next to a ship yard and an industerial area. Certainly can't be classified as 5 stars.
location and view overlooking the sea every time I want to extend my stay in the hotel they take Authorization from credit card.and sometimes key doors do not open the door , and I have to go to reception for this purpose. Therebshoul be trust for the guest.
pool and beach rooms are very outdated
The hotel can not have 5 stars,check the location,poor sevice,nothing for the kids,food every day the same,we realy regreted.Spoild Eid holidays. I just wrote it.
The gardens shabby and dated rooms, lack of greeting from reception staff on arrival.
the friendly staff , the beach , the size of the room , the swimming pools , ..... i liked everything in this hotel . nothing at all .
Staff , location , beachfront Water during shower moves out to the toilet because the slope of not correct. Only to lifts are working which make some delays.
the staff of the reception no
the suite clean and comfortable,near the mega mall
Rooms, bathrooms and overall hotel is clean and quiet good value for money. Breakfast and food quality needs improvement.
No internet connection in the room
Location to Sharjah Mega Mall - 25 Yards to Starbucks. What else does one need? Should have TV in bedroom. And stock the minibar.
Location - next door to the Mega Mall, and great price. For the money I paid, it was all good! If had to name one thing, the breakfast could have been a bit better
facilities were poorly maintained. The wall papers are torn off. The toilet and shower are brownesh in color (no proper cleaning). The TV is very old. The plugs of the equipment are two pins and the sockets are three pins (British).......
One of the worst experience of my life Cleaniness. Its so dirty that I cannot express in words
Very good facilities, aesthetic and good quality furnishings, good staffs, excellent value for money. Nothing
clean and good location
Room was very clean The breakfast was dreadful, the served the food from the previous day or so.
the car parking servis ... 2- the breakfast buffet the reservation agent of the hotel
1) location is good 2) food is good 3) friendly staff parking is awful
Location is good Threr is no Nonsmoking rooms avlables
The room rates and the breakfast buffet. The Air Conditioning system needs to be updated along with the TV s in the rooms.
The room was spacious, and the breakfast was excellent.
It was ok resonable with copare to the price
Staff were always helpful The breakfast was very poor and consisted of eggs, eggs or more eggs.
Everything from public transport to accessiblity of shops and malls. You also get to really see the city in the way that it is situated. Its affordable and the staff are very helpful including the manager who is very understanding. I loved my stay and would recommend to anyone. None!
Very attentive and friendly personnel, excellent location for travelling to Dubai or another emirates by bus (about 10 minutes from Intercity bus station or Central Market). More than enough places for Money Exchange, grocery stores and souvenirs buying.
Clean. No breakfast included. The area where the hotel is located is not that nice and pleasant.
sightseeng and shopping noisy airconditioner unit (not central)
The hotel is easily reachable and value for money. The staff was helpful in all matters
I liked the staff personality and the Location is not bad. If you send an e-mail on friday to them, then it is lost.
I enjoy staying at your hotel that nigh for the first time and I will do it again everything was OK
The services good and location of hotel excellent and it is a good place for family as well as for business also the fees ok and reasonable . Nothing every things was good
Albustan is a nice place but there is one thing , the laudndy is very bad and they damaged alot of our cloths. The laundry is very bad as mentioned above
having it attached with a shopping center & playing corner for the kids with reasonable cost/night a serious in cleaning the rooms & fernitures
It was ao quit and good place for the family to stay
i really like the quite location in Al bustan residence as well as friendly manner of the staff
it is very poor place and i do not recommend i did not like any thing
very good for privacy and for shopping also the rooms is in a good conditions
great for families with young children.
The staff were very helpful indeed during my stay. I think the suite did represent good value for money and was also a good size. And the hotel and rooms were always clean. I did not like the beach, it was 10 min drive away and very poor facilities at the beach. It certainly didn't feel like it belonged to a 5 star hotel. Internet was poor and dropped constantly. No bathrobe or sllippers were provided in the suite, had to buy in local shopping mall. I didn't have enough cuttlery in the kitchen and no hotplate to cook on, yet they had fitted an extractor fan! The suite was extremely dark as they were building a shopping mall right outside my windows. I couldn't use the balcony due to the AC taking up the entire space. Also some days there was considerable noise from the construction of this mall. I was not made aware of this before my arrival.
Great Residence, great value for money, good location and very clean.
Attention vey fine Internet so slow not acceptable for a Ramada Hotel
1. They cannot find my reservation. I have to wait 30 minutes until they found my reservation. 2. We booked family suite for 4 persons. They have only one bed for 4 persons. There was no sleeper sofa. They want AED100 for rollaway bed. 3. I requested an additional comforter. After 45 minutes they brough an Iron Stand. The guy could not understand comforter so I ask for blanket. He said he will bring it. No bdoy shown for another half hour. I called again, and after 15 minutes they send fleece blanket. 4. Their attitude is not accomodating your need. I have disabled son. Who cannot sit. Other hotels will first send him in the room and then process the check in. 5. Bathrooms are not upto standard for 4 star hotel. I found rusty shower.
No hassles at all, everything works, rooms are fully loaded.....with large fridge, coffee / tea , iron, microwave, crockery etc.....ofcourse everything is new! No bar!
Getting out of the place 1. Arrived in middle of building site and yes this was the hotel still under construction.2 Rate quoted total cost and then further 20% added at check in, really bad. 3. looking forward to tower view to be presented with unfinished tower block, are we in spanish resort or what. 4.Unfinished and yet open 8months 5. one not exactly enamouring restaurant and no where else close. 6.
the staff the ambience is not so good...the cleanliness also not up to standard...the room service is extremely late about 1 hour....the restaurant service also very frustrating...the food only ready at least after 30 minutes...so with the children and a baby waiting..it is not so nice experience.
price, room space bathroom, noise of generators, smell,
wonderful place,so nice staff.room is so big ,privet beach is 10 min far from the hotel,but it worth to go there where you can enjoy the privacy.i advise anyone to go there on my own risk......
location the service, and the bathroom...
excellent staff the transport to the airport or from airport
This hotel was better than expected, clean, very comfortable, spacious with quite high standards. Bed linens were ultra soft. Swimming pool area was neat and plenty of parking spots available. On second day bottle of water was not replaced, together with bathroom stuff.
bed is not big and kichen is no use because of stove is damage!
Service was great, rooms were beautiful, pool was very family friendly Great location, walking to Deira City Centre and very low cab fares to other major attractions
Rooms are great, not huge but very nice. Great pool and gym and great staff.
the fact the hotel close to city center i did not like anything about the hotel, the front desk was unfriendly and unprofetional, the room was not clean, internet service was not working, and i can go on and on,
Spacious living room with beautiful interior ,nice &clean. Just the smell of cigarate smoke despite we requested for a non smoking room. Lobby is bit dull looking.
for an appt Hotel it was excellent , for a one bed room appt hotel u have agreat value for your money .
The location was good, 6-8 min to airport, good size room breakfast poor
The cleanliness of the room. No,Nothing.
Location very close to market and shopping center. There was construction very close to the hotel that resulted some noises.
clean place, the staff were good, relatively reasonable price compared to other 5 star hotels the rooms lighting were not so good
The locatation is very close to the Main shopping area of Al Muraqabat /
It was the most professional run hotel that I have ever stayed in The staff are to be complemented on their hospitality and helpfulness. First floor had a smell of food through the air con system, When I told the reception I was moved to an upgrade room at the top of the building.
The Friendliness of the Staff, very good choice at Breakfast, first class Indian restaurant Brilliant Gym Pool and relaxation area too small and very busy the trip to the sister hotel at the Beach resort left at 10:am and returned at 2: pm not the trip was 45 minutes each way ,so hardly worth it traffic to Sharjah a nightmare
Very good value of money if you book with booking.com. Close to Bur Dubai only 500m to Metro. Very nice and friendly staff.
It's very quit
I liked that the room was spacious enough to walk around and accommodate your luggage and space to walk around and be free. I didn't like the fact that the staff gave out my room number to some dude that I spoke to in the lobby just one time. I'm a solo female traveler and when he ended up in front of my room door knocking. I also didn't like fact that someone at the front desk gave this same guy my room phone number and sent the call to my room. Upon checkout, I was informed that I had to pay for the calls that were sent up to my room. First of all, I didn't authorize those calls to my room and I shouldn't have had to pay any extra charges because they were the cause to the charge. Another thing is that the receptionist that checked me in didn't inform me that the candy and trail mix wasn't for free, so I ate it and at check out I had to pay for that as well. But while I was checking out, he was informing a group of gentlemen about those extra charges. Overall, this hotel is ok to stay at. I loved the location because it is in an area that is not touristy so you still have a great access to the authentic portion of Dubai and the train station Al Rigga is literally a 3 minute walk away. I would stay here again. Oh yeah, I asked to change rooms after they told the guy where my room was but I didn't end up changing it because they only had a double twin bed and not a single king size .
The room was nice and big with good front disck staff.
Cleaness, Staff attendence Tax should be included at the begining
The rooms were clean. The service was not as expected of a 5 star. Also the swimming pool was very small. There was no wow factor as with other 5 star hotels. The food was awful.
Good staff and location The bathroom..disaster smell !!!!!! During our whole stay !!
The staff was always helpful and the hotel is delightful. What they charge for Internet in your room is ridiculous.
The Staff at the Executive Lounge are very accommodating, helpful and professional. The Hotel is very good.
location I lost my Cartia whach in the room
The service was excellent. That's all I have to say! The breakfast buffet was large and diverse (it was included in our rate). The location was convenient (Circa 15 minutes from Dubai Mall).
Welcoming staff.....Nice decoration.....close to everything there was no Jug for hot water nor complimentary tea or coffee in room
liked all the outlets, the executive lounge & breakfast varieties, the adjacent mall and of course the Champions Bar
Been staying at this property for eight years now, and will continue to be a loyal fan! Great staff, excellent location.
Friendly Front desk, decent restaurants on site, not far from the airport. Rooms are little worn out
the rooms are very quiet yes , the room was very cold even though i turned the a/c off upon arrival.
There are many options for dining in the hotel. the staff are very friendly Internet inside the rooms are very expensive (30$ per day). Even internal calls are in a high price (2$ per Minutes)
Very nice hotel with friendly staff.
Range of facilities.
The Indian and the Italian restaurants are both excellent. Without exception the staff were very friendly and I would not hesitate to recommend this hotel for a short and relaxing break by the sea.
the comfort and friendliness, the staff was very helpful and nothing was any trouble for them to do
nice and good hotel nothing
Excellent beach, nice pool, good rooms with nice view balcony, clean. The pool bar staff were total inexperienced. Checkout time is 12 noon not 14:00 to 16:00 as stated in booking.com
the hotel is clean comfort romance good location ,beach,resturant and services
Excellent rooms and view of the beach, nice clean bathrooms with a retro feel, nice breakfast buffet
the view and service of hotel staff
The beach and the pool are very clean and structured The smoking areas in the resturants are very close to the non smoking areas. Accordingly, sitting in a non smoking table, is similar to sitting in a smoking table. Also, due to renovation of the hotel reception it was difficult going to the pool and the beach with a baby stroller because of the stairs.
Nice big room, very comfortable, friendly staff and excellent service
the wake up call was on time The bar music kept the bed vibrating until 3: am; call to prayer woke me at 5 am. no internet service and balcony door didn't lock. lamp fell off wall when extended.
Hardly anything. This is not for US business traveller worst than motel 8 on the US interstates. The attraction for people to book is the name Grand. The Grand in Calcutta, India is a way superb hotel. I will never recommend anyone to select this hotel. My return stay on the last week of July is booked at Grand Crystal Palace, Sharjah. Hope this hotel is better. Nothing at all, not for US traveller of any category be it vacation, business ,leisure or honeymoon.
Very comfortable hotel. Good value. None
ok for short visit too noisy at night . they diid not allocated to mee executive room which I booked . room was small , no iron,totth brush and shaving utensills not worhtet to go again , thanks
Very nice and pleasant. I only stayed for one night, so I dont have anything bad to say.
I was billed upon the initial booking and then billed again at the front desk upon my arrival..After numerous emails to the Hotel I have yet to be reembursed for the double charges on my credit card!
all staff were very pleasant and helpful.
lobby seating is not enough
Excellent Restaurants many types to select from, Front office staff are very friendly, room service is commendable. Easy access location wise, hardly 5 minutes drive from terminal-2. Airport Pick-up can't trust as promised by the hotel nobody turned up to receive wasted about 30mins and arranged my own transport.
Convenient location, value for money no
The room space And the bar and pub and the services into them There is no special treatment for the people who is staying in the hotel and the lobby closed on 10pm!!
only the location but there's nothing special in this hotel and the hotel less than 3 stars this hotel can be for the young tean ages who looking for some enjoyment only
good entertainment hotel, i didn,t like the smell
The Suite room service were tops. The food selection for room service was somewhat limited but what was available was outstanding with large portions. The only thing I didn't like was the night club. Highly overpriced.
Very nice hotel, and as it says a lot of Russian people there, if you want a night life then this is the place. surprisingly nothing to complain about, thank you Moscow hotel
staff they were very nice the bathroom was very dirty.and it was too much noice outside becouse this hotel near to disco
quick check in no parking facilities, and the night club is noisy
nothing staff , not great , charge for water
next time I will go to this hotel again
Close to downtown and easy to reach from airport and transportation is available all time, but still the area I'd full of better hotels The room is so small, toilet is not good, toilet seat is broken, they offer a free two tea packets nd two coffee packets and only two sugar packets so you can make your self only one cup of a drink, it is so frustrating.
AC is centralized and require to call operator to turn it on. The water pressure for the shower is extremely low. Bottled mineral water is not complimentary.
.Nothing worth mentioning The Hotel Manager is as helpful as an ashtray on a bycicle
About Location, It Was Close To Some Malls, City Center,... Wireless Internet No Available, Air Condition Not For Each Room But Some Rooms Together.
The breakfast was great and so the staff. The availability of adding extra bed for free.
Well located near the airport. An older Rotana than others in the City. Breakfast room a little claustrophobic. A strange arrangement of a washing machine in the bathroom
Use of Gym and pool Dining restaurant with alcoholic option
Staff very friendly and helpful, breakfast Unfortunately this time there were construction works outside, even during nighttime.
Close location to city center and old town The furniture and hotel facilities are old and the rate is high for that matter
Location good and rooms well appointed with exceptional bathrooms which were unfortunately let down by poor showers. Really nice gym and pool. Was shocked to see all the additional rooms costs not shown in the original booking. Also I was informed that I had to pay for the breakfast which I couldn't remember was included or not.Subsequently did not go for breakfast but bought in only to find on check-out that breakfast was included. The shower was just awful because of the flow rate.
Staff are very friendly Bathroom. The design of the tube is wrong. It allows water to flood the floor.
The location, it's near to many malls & entertainemt areas. In my next visit, I will try to find another hotel with more facilities.
room very clean. friendly staff
Very well. Nothing to be dislike.
I like this hotel qos the are quite and out of trafice aera They park the cars ander Sun
Staff are very helpfull the hotel location are very good. very thing is ok
My stay at Montreal Hotel was very pleasent, excellent customer service, good value for money, clean and comfortable room, great facilities, so thank you!
the waiting staff were very attentive during breakfast time. when we first got into our room we found 4 cockroaches. we were moved to a different room which had no toiletries and no toilet roll and took them 5 hours to bring it to our room, only because we asked them again. we got woken up at 4am because the staff were polishing the floor in the dining area and being very noisy, we phoned down to reception and got told they would only be another half hour!!!
friendly atmosphere and no disturbance on 4th floor TV and satelliate channels selected based mainly for people from india and pakistan!
Location of the hotel
i like to be the breakfast to be better then now and the smooking will not alowed on the passeg. about the dancing club to moving to ather flor becuose i stayed in frist flor and it's nocie at night .
good breakfast..however too close to mosque
Nothing really I was very dissapointed Everthing
Facilities provided. Not really.
Too busy! Too busy!
Clean and near airport No late bar facility. Incorrect emailed instructions for shuttle bus- was waiting nearly 30 minutes at departures, as advised, and no one came. Eventually a kind driver from Holiday Innn Express gave me a lift.
I have stayed in many five star hotels but would highly recommend the Premier Inn in Dubai, Super clean, lovely, friendly staff and ultra convenient for shopping at nearby Malls . Easy to get taxis. great pool to catch those extra rays of sunshine and the beds are great too! What more does one want when you have a stopever in Dubai.
The hotel's location is perfect for easy access to Dubai Airport. Staff were helpful, and the regular free shuttle buses to the terminals and nearby Festival City were very useful.
free wireless internet connection the breakfast was not included for free
Premier Dubai is very close to the International Airport and the free shuttle made it very convenience and easy to use. The room was clean, comfortable and very western in set-up. I especially liked that there were international sockets in the wall, so it was very convenient to power up the devices that I had with plugs from two different countries. The 24 hour light meal and snack bar gave me the option of a quick meal late after night after returning from being out in Dubai all day. The staff was incredibly friendly and very helpful! The tour agent was able to pull together a personal walking/taxi tour for me to do on my own, and seeing the highlights made my extended layover in Dubai a wonderful experience.
It is good but charge more than i expected
The hotel is superb if you are connecting between flights but in my case it was just for a night due to an early morning flight having stayed for 6 nights in the Premier Inn at Dubai Investment Park. No complaints.
Proximity to the airport N/A
Modern, efficient, comfortable room. Location near the airport is a plus and minus: plus, because it's close and convenient to airport, minus, because there's nothing else nearby and taxis had to be called to the hotel since they didn't queue there. Hotel's courtesy coach to airport which is described as running every half hour did not pick up passengers at Terminal One despite waiting 90 minutes at mid-day. Ended up taking a cab for the short trip to the hotel. Also, free Internet, which was slow when it was working, failed in the evening and wasn't repaired prior to my morning departure the next day.
Location béat City center and creek and i was an early Check in Car parking ont suitable for 4WD cars
The location at 10 minutes from the airport is good, in general the value for money looks good. The hotel staff is friendly and gives proper support. We asked for non smoking rooms, the room had non smoking sign outside but a kind of smoke smell was inside
Located in a quiet street, the swimming pool and other facilities downstairs were good. The supposed Deluxe room was too small as was the bathroom. Lack of normal and extra features you would expect in the room were not there.
Excellent staff who were always willing to help.
the good ambience. nothing special poor service,insistence of deposit despite cfmation via internet.
The staff was friendly and the location is good. I like that they offered shuttles to the mall and the beach. I didn't like that the room was dirty and even my pillow was stained. The curtains were very dusty, etc. But for the money paid, I guess I got what I was expecting. Know that this hotel is low budget and you definetely get what you pay for. I would recommended if you want to save money and stay low cost.
The cleanliness of the room was good. I was told by the hotel reception when inquired, the charges for using internet facilities in the room was uae Dhirams 100/- for a day. I thought this was exorbitant from the hotel's standard.,
I liked the room and the cleanliness. Certainly the response from the front desk staffs were not satisfactory.
Good hotel and great location (near to Deira City Center Mall). Hotel also has a nice Irish Pub.
Nothing! - Staff - Internet is very expensive
I was promised a coach will pick me up from the airport, but nothing showed up.
overall the hotel is good, nothing specific for me shower, i couldnt balance hot & cold water! room cleaning is not upto the standard of the hotel even though it was not bad!
Location and Price Room Facilities, F&B
good location and town
The location. It is approximately 10-15 minutes walk from the Metro station (Al-Rigga / Union Station). There is also a good middle-east restaurant opposite the hotel The housekeeping staffs need motivation & re-training. I had to wait half an hour for them to deliver an iron & ironing board. On second day, they forget to replace the bath towel.
quiet, peace they did not reply to my email so they didn't pick me up from the airport, it's diffecult to get information from them about dubai, renting a car, airport information....
Yes, its convenient since its situated in heart of the city and easy to access and price is very reasonable Very small both room and not that much clean and water always leaking and remains in the floor since no proper out pipe it make dirty the carpets at the room
Excellent value for the money.
location was the best part. it was close to everything I need to do. Bathroom was too small.