Shelby Township Hotels

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

Room was spacious and clean, and in-room (bathroom) jacuzzi was pretty nice; free drinks, snacks, and breakfast included; more snacks and other things available for purchase in the lobby; staff was very friendly

Pool was crowded, especially with kids, breakfast ended a little early; it would've been nice if the jacuzzi were a little bigger (but that's because there were two of us)

The complimentary bar and food was an unexpected surprise!

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Worst night of my life Bad bad bad this place is run down place. I don't know how is open for business

The staff at this hotel was extremely nice and accommodating. The rooms were in need of a little renovation but were very clean. The breakfast in the morning was delicious. Al together a great stay for the price.

We've stayed at the Troy Quality Inn several times over the years and the room is always just fine. Two minor complaints this time: Shower temp was a little on the tepid side by the time we got up and showered on Sunday, and there was some kind of unpleasant odor in the hallway (not in the room).

Great personnel at desk Very prompt and helpful

Room had a funky smell Dated and tired

2 queens + siting area

Small Bathroom, AC hard to controll

spaciousness

everything else

price

location

definitely not a 2 1/2 star hotel. Rated a 2 star by other sites.

I liked the front desk staff, very kind and accommodating

Our first room reeked of cigarettes, while all the rooms have no smoking signs on them. The staff changed our room quickly and easily. However, There was no hot water when we arrived in our room. I addressed it with the front desk the following morning and the woman I spoke with was unable to give any discounts because she was not a manager and was not able to help us at that time and wasn't sure if we'd get some money back for the inconvenience.

Ended up staying here for longer than planned while my home was gettting renivated. Nice location on Woodward Ave just south of Long Lake road. Less than five minutes to I-75, under ten minutes to both downtown Birmingham with great dining and business districts of Troy. Staff was friendly, did not have any negative experiences like other reviewers noted. Clean facilities but clearly showing their age.

Place could use a renovation

Very comfortable beds. Recently renovated. Everything seemed fresh and new.

The value

Was woke up at like midnight due to faulty fire alarm ruined whole night

Great location

The people stay there is always in the lobby Not clean as it should be Kitchen lacked a lot

I was sandwitched by one big family divided in two groups on my left and right. They were so loud and noisy. In one room they had eight people including babies and children and I think in the other room there were maybe 4. Enough said, you can imagine the rest.

Fast service

Halls were filthy, room didn't have cups or ice bucket

We got a GREAT price on this hotel. The hotel reception personnel were fairly friendly. When we got to our room the A/C unit was making a loud noise, so we called to see if someone could fix it. I knew I wouldn't get any sleep with it running. The staff quickly moved us across the hall where the A/C was fine. The hotel is a very tired and shabby. It was ok, but I don't think I would recommend it. Breakfast is coffee/muffins only. Go across the street to the little breakfast place-the food is good.

The hotel and rooms were extremely clean (and that's comin from a germaphob). Only ripe...it was the smallest room ever...but it did have a fride and dishwasher.

The text-message system in advance of arrival is great. It's too bad management will not honor simple customer requests - especially when they are made well in advance of arrival.

I requested a ground floor room well in advance of my arrival day & time because I always have a lot of heavy stuff to carry into my room. I arrived late (8:30 pm) because of a big snowstorm that delayed me significantly and they put me in a second story room instead (apparently because they were close to being full.) So, I had to make 6 trips up and down some very slippery steps to haul all my stuff to the room. Had it not been for this ONE MAJOR FAILURE I would have given good or excellent marks across the board instead of mediocre scores across the board. Here is a strong suggestion to management: Comply with simple customer requests if you want happy customers and good reviews.

I was very surprised that the room I stayed in (a Superior King) was as good as it was, especially for the price I paid (far less than I pay for rooms that are considerably worse than the one I had at this facility.) This hotel is an older one (this is obvious from looking closely at the exterior) but the rooms have been remodeled from top to bottom - and the one I had was really great. It was large-everything worked-the bed was comfortable-the bed linens, shower & towels were all good-the big TV (37" flat panel) was also great- and there were plenty of outlets to recharge all my gadgets. This room also had a safe, microwave, refrigerator, iron and ironing board. It was very quiet too, even though I was facing the highway, which is always busy.) I especially liked the separate work area - plenty of room to spread out your work items, good lighting, a comfortable chair & and lots of electric outlets.

Nothing. I will definitely use this facility again - if I can get it for the same price I paid on this visit (just less than $50). If I can't, I'll try one of the many other hotels located only a stones-throw from this one. It appears from the comments that other guests at this hotel had experiences worse than mine-so either I got really lucky - or those other reviews are too harsh and less than honest.

My wife and I booked room online for a grad party. After long drive, got in late, room was ready and accommodations were good. Parking lot was well lit and looked reasonably well maintained. Breakfast was good as well. Overall a good value.

What I didn't realize until later, however, was that a local relative had dropped off a hospitality basket ahead of time and, though it was placed in our room, a travel baseball team who was also staying there had requested changing rooms to keep them all together, and when they reassigned our room, they didn't move the basket. We eventually got it, but the kids had gotten to it first. While the front desk staff was extremely apologetic, the oversight was just unfortunate and disappointing.

The smell of the room.

There was a cockroach in the bathroom!

...

The not so clean sheets and the random guy knocking on our door at 3am...

Good location, good amenities, clean and spacious room. Better overall appearance than the other Extended Stay in Auburn Hills. Bed was awesome!

Wish the chair in the room was a recliner.

This guest did not leave comments about this hotel.

Most attentive front desk check in guy. Had a great report with all the guests and knew many by first name. Starts you off on the right foot. He is very valuable to the property. Rooms were very nice, pillows perfect, mattress newer. Makes me want to stay at a Quality Inn again.

Crappy internet service. I was in a room on the end so did that have anything to do with it? Kept dropping my connection which made me have to keep reloading emails.

It was close to my family. It's was clean and wuite.

No

The lady at the front desk was really nice.

We didn't have a shower curtain in our room. We found a dirty pair of underwear under a mattress.

Bed and shower

Very noisey and new locks being insralled

Good location for me. Nice looking room

I was there for 4 nights The first night the heater went out The second day my shower faucet fell off and hit my foot and I couldn't finish my shower 3rd day I took my face towel off the towel rack and it just fell off the wall I told front desk and it wasn't fix the next two days.

Very good continental breakfast. the service.quiet room and the location.

I was very disappointed that the hotel did not have my reservation in thier computer! The clerk had to contact Booking.com in order to determine if my credit card was charged.

I will never book through Booking,com in the future!

No indoor pool or spa

my room was very clean and the bed was very comfortable I enjoy my stay

The hotel is very nice with quality decor and updated rooms. The pool facilities were great, very clean. We were only 10 minutes away from Great Lakes Crossing Mall and a Rainforest Cafe. the only thing I would change is the mattresses.

The beds were not comfortable at all. I know you don't get the best of everything, but with the upgraded quality of everything else, I expected the beds to be of equal quality. I tossed and turned all night trying to get comfortable.

Somerset Inn within walking distance of mall. Staff friendly. Rooms clean. Had breakfast two mornings, quick, hot, and filling.

Cookies

Location was convenient and supported why I came to the Detroit area.

No

Location and the lady at the front desk was so nice and helpful

Its approximity to the airport.

The hotel is run down dirty smelly and sleazy.

One of the best hotels I have stayed at. Front desk was swamped at check-in, and it was still the fastest service. The room was spotless. All employees were friendly. Breakfast staff greeted us with good morning's and smiles! Thank you for a great stay!!!

Rooms were very clean. Breakfast choices where excellent.

This hotel is very convieniently located. Weather your visiting ford feild, the zoo, or auburn palace this is a great choice. There are plenty of restaurants in the area and the mall has something for everyone. The hotel itself is very clean and has a wonderful staff. You will be greeted with a smile and taken well care of. They try very hard to accommodate you needs or wants. My family, myself- husband- 8year old- 5 year old, have stayed here multiple times and never have any problems.

There wasn't anything we didn't like. However, I would suggest that they have their cleaning staff move the night stands and desks so they're able to clean behind them. There were broken balloons and straw wrappers behind ours. Not the worst thing that could happen but I'd still appreciate them making sure the previous guests garbage was all taken care of.

Great Parking spaces for Boat that we had in tow. Friendly staff and quite, comfortable rooms. Hotel building sits back from road quite a bit, so no road noise.

The breakfast was free, but it could use some improvement in quality. Best item they have is the oatmeal.

They claim they clean the bed covers everyday.

1) The rooms and lobby were very dusty. The corners in the bathroom vanity and towel holder were white with dust. The lobby had so much dust, someone 'drew' in it and the drawing was still there 4 days later. 2) Food was horrible. 3) VERY thin walls

It took to long to be served at desk. A/C was too noisey. Bad oder in room was strong. Ceiling material was failing or draping downward.