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Awesome service, very helpful staff. We even left our sweaters at the hotel and they shipped them back to our house for us. Pool was clean and warm kids had a great time. Breakfast was great, biscuits waffles eggs etc was good.
Friendly personnel. Updated rooms and lobby. All good.
It was clean, quiet and was a good price. It was about an hour from Chicago and the hotels in downtown Chicago are sooooo expensive. This was a great place to stay and save money before getting into Chicago for few more days. Nice breakfast. The pool was great for our kids to get some exercise after long day of travel
Nice amenities and very clean place. I had a suite with a single King bed and it was very nice. Lots of room to stretch out or socialize with a few friends. Price was fair ($130 for a Saturday night in October) and I would definitely stop back again. Rooms had just a bit of a musty smell, perhaps some previous water damage? Was slight enough to only be noticeable for the first few minutes you're in the room.
Because of our booking mistake, we had to rooms on our second day. They gave us a room at 9:30 AM so that we could move our luggage in the morning. The bed was great, the bathroom and shower were roomy. We had a deluxe king room the second night and it was excellent. It had a couch, desk, 2 TVs, a walk in shower with a bench seat and glass shower doors.
Bed room No refrigerator no micro oven
The room looked like it was hardly cleaned
The newness of the hotel; the wide stairways; the openess in the lobby Our room did not have any bath towels when we checked in and we never did get a response from housekeeping when I called and left a message. I finally went and found some in the storage room! For a nice, new hotel, plastic drinking cups in the rooms are cheap! Have real glasses in the rooms! The hallways are HOT...no a/c out there! Why??? Seems like maybe they tried to cut corners!
Been here before for the restaurant/bar and events always a good time, first time we've stayed the night. Check-in was a breeze and the lady that checked us in was wonderful, so polite and attentive to our needs (wished I got her name she deserves recognition). The lobby is beautiful, the rooms were quiet clean and updated. Bed was extremely comfortable and we got a good night sleep for once. Pool was nice, clean and warm which was great most pools are ice... Continental breakfast was good the basics and having it available is always a bonus. Overall great place to stay, Northwoods feel, clean and friendly, we will be back! We really didn't have any negatives during our stay. It was a quiet no event weekend which is what we were looking for. There were maybe a dozen people in the whole place, peacefull.
Clean, modern room, good water pressure, and relatively friendly staff.
Very nice, very clean, staff was wonderful very friendly
It was clean throughout. The staff was friendly. The no pet no smoking policy contributed greatly to the cleanliness. I have travelled all over the world. This place was the best value. Nothing
Small hot tub. Dirty sheets on bed
Room was clean and roomy. Not many amenities, but for the price it was excellent. No hair dryer.
close to the highway it was rated a 10 and was no where near that!
The price was the deciding factor, and the room was large, decent, and clean. The office, small, and seemed cluttered. You would never hang out there.
good location near to river and parks excellent restaurant next door no
Inexpensive When I checked in, I was greeted by a small child instead of an adult. Weird! The bathroom looked as though it hadn't been cleaned. And when I went to use the bathroom later on, I saw a roach! My expectations weren't high to begin with, but come on!
Nearest to where I needed to be. The office was a pig sty. The rooms were very small and smelled bad and the bathroom was not clean. There was a bunch of residue (dark spots or splashes) on the toilet seat and streaks in the area of the toilet where waste goes down. Nasty.
Right next to a good restaurant. Bed was hard and could be a coffee pot in room.
Price Awful. Room smelled like an ashtray, even though it was suppose to be non-smoking. Construction workers in a big dorm-like room. Bathroom sink outside of lavatory.
Perfect location for our trip, king nonsmoking room for reasonable price. Early breakfast so we could be on our way early. No
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location this hotel was rated 4.7,I thought that was of a possible 5, but apparently it was of a possible 10.
Nothing The manager was rude, the room smelled like smoke despite being labeled as non-smoking, and the room felt dirty. Very poor quality continental breakfast, no fruit, only cheap pastries and bagels.
Not the quality I expected Really needs to be rennovated
friendly front staff In process of renovation ( which is most needed) but our room could have been cleaner. there was hair on bathroom floor, and what looked like ants ( I hope)., crawling in corner of bathroom
It was right off the interstate. Online it states there was a swimming pool- there was not. Our room smelled like urine and had black mold up the wall in the bathroom and sink. At check out was given another persons information.
The entire place was under construction. There was a painting crew working across from the room they gave us at 9pm and when we got to the room the door was ajar. Apparently the crew was using the bathroom in our room and from the smell not long before.
Quite, clean,great breakfast choices.