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Natural onsen bath in the hotel Very small room, too expensive for the size of the room and services offered (no complimentary water!)
the onsen at the end of a cold day was fantastic
Reasonable value for.money with the basic facilities plus laundry facilities. Location good. Staff friendly and helpful even though some difficulty.with english. Nothing major
Very efficient operational system: Check in with friendly staff, pay with vending machine in advance (avoiding having to wait in line to check out and pay later.) Room is sizable for Japan. Clean and newly decorated. Basic, but has everything you need. Excellent location. Within a 5 min walk to train station. Very close to supermarket. Best point: Has 24/7 diner right at the ground level. Food is not gourmet but not bad (like Denny's). Plus, it's very reasonably priced. (I paid $70 US a night in April.) This hotel is the best hidden gem in Matsumoto. I actually prefer it way more than Buena Vista, which is supposed to be the most "luxurious" business hotel in town. No gym, but neither does Buena Vista.
Easy to find from the train station. Includes breakfast. Clean and comfortable. Would definitely stay there again.
Central location across from train station and bus station made it conveninet for the castle, onsen. Small, cosy room but very clean and quiet.
Friendly, clean and excellent location. Room was a little small and the bed a little hard but this is common in Japan.
The castle. Nothing
Conveniently located across from the Matsumoto Train Station.
Very near to JR station. Very convenient in terms of transport & food. The hotel's security doors at every level give a peace of mind. The ventilation is either heater or cooler and it is already set-up at the main. You can't set cooler if it is already set-up as heater.
Location is nice and staffs were friendly. Have Onsen in the hotel. The room is very old and need renovation.
Excellent service, beautiful lake location and great views of the lake, huge room, nice onsen The hotel is a little dated, but the rooms are still nice