Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
8.7 "Vibe was good."8.8 "88% said it was a
stylish hotel ." 10.0 "100%enjoyed the friendly atmosphere ." 10.0 "100%enjoyed the lobby entrance ." -
8.6 "Great service."9.3 "93% found the
staff to be very friendly ." 9.3 "93% thought theservice was very professional ." 8.0 "80% werehappy with the shuttle service ." 8.2 "82% said thereception staff was great ." 8.1 "81% wereimpressed by the valet service ." -
8.3 "Location is great."10.0 "100%
enjoyed the restaurants & bars nearby ." -
8.1 "Generally very clean."7.7 "77% said
rooms were clean ." 9.6 "96% thoughtit was clean ." -
8.0 "Bar is amazing."
-
6.5 "Rooms are ok."6.7 "67% said the
view was so-so ." 6.7 "67% thought thebathroom was big enough ." -
5.6 "Breakfast is mediocre."
-
5.5 "Average value."
-
4.0 "Internet is poor."
Overall Rating
-
8.9 "Great service."9.5 "95% found the
staff to be very friendly ." 9.4 "94% thought theservice was very professional ." 8.3 "83% werehappy with the shuttle service ." -
8.8 "Vibe was good."
-
8.1 "Location is great."
-
8.0 "Generally very clean."7.5 "75% said
rooms were clean ." -
7.1 "High comfort."7.3 "73% said the
beds were comfortable ." 8.4 "84% thoughtrooms were spacious ." -
6.2 "Rooms are ok."
-
5.8 "Average value."
-
5.6 "Breakfast is mediocre."
Overall Rating
-
8.3 "Great service."9.1 "91% found the
staff to be very friendly ." -
8.2 "Location is great."
-
7.0 "High comfort."6.9 "
Beds were acceptable for 69%." -
6.3 "Pool is mediocre."
-
5.8 "Rooms are ok."6.9 "
Beds were acceptable for 69%."
Overall Rating
-
8.8 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.1 "Location is great."
-
7.9 "Good cleanliness."7.4 "74% said
rooms were clean ." -
7.4 "High comfort."
-
6.3 "Rooms are ok."
Overall Rating
-
8.8 "Great service."9.4 "94% found the
staff to be very friendly ." -
7.3 "High comfort."
-
6.8 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
6.2review from
The room itself was nice and pretty clean. Could have got that at La Quinta for cheaper though. Hallways smelled bad, front desk staff unfriendly, $7 for parking, $11 for breakfast, bad coffee
-
8.5review from
Friendly and welcoming staff The charge for parking. The noise coming from the pipes in the hotel. At 4am every morning the toilet would make this loud sqealing sound that scared me out of my sleep. I had to get out of bed just to flush it and make it stop
-
10.0review from
Close to Boardwalk. Very clean and comfy beds. Breakfast was not included.
-
10.0review from
Great location!
-
5.1review from
The hotel itself was really nice. The beds were comfy and shower was clean. The front desk apparently had some issues with late checkouts from the previous night. My kayak check in stated my room would be ready at 3:00 even though the hotel had stated their check-in time was 4:00. We got to the hotel at 3:10 and found out that none of our rooms were ready and that all they could guarantee would be a room before MIDNIGHT and if they could get us a room at that time, they would refund our money. They had no kind of "waiting list" ready or procedure on how to take care of us in an oderly fashion. I was actually told to "just go to the bar area and ill come find you". I later found out that people were putting their names down with some of the other customer service representatives so I got back in line and was now 5th in line. They actually did get us into our rooms around 4:45 or 5 but they could use a refresher course on customer service!
-
3.6review from
i didnt like that when the house keeping cleaned the room they folded the old towels and put them back and didnt give us new towels, and when the beds were done they didnt change the sheets out with new sheets and one bed got made but the other one didnt due to items being on the bed which coulda been moved and put back. there was also a note explaining y the bed wasnt made.
-
4.0review from
The location was perfect for quick access to the interstate and the parkway in Shreveport. We needed a room for the weekend because of business events. We had stayed at this property several times before, but not within the last 3 years. The 4th floor hall was filthy with trash and dirt. In the room, the TV remote would not work until my husband fixed it. There was no hot water even after asking for maintenance to address the issue; water could best be described as almost lukewarm before maintenance call and lukewarm after maintenance addressed it. The door to the room was crooked on its frame and would not close unless shoved with a shoulder; the door (Room 416) had marks on it where a crowbar or hammer claw had been used on it. Doors on dressers stood open; when pushed closed, they would slide back out. The lamp was broken with live electrical wires exposed at the base which was a critical safety issue. We explained all this and more to the manager before we checked out after the first night and went to another Hilton property across the river in Bossier City.
-
9.0review from
I enjoyed the alternative staff and the shuttle to the boardwalk and casinos. Did not care for the congestion of the cars for loading and unloading guests, and having to cross major street to get to cars in the parking garage. A crosswalk would be great!
-
8.0review from
Check-in was very simple and fast! The valet cew was wonderful-very polite, friendly, and helpful! The entire 'vibe' from the hotel was wonderful! I will definitely stay again and recommend the hotel to anyone that I know! I checked-out on Sunday Aug.22,2010 (today is Aug.25)...I was charged an additional $100 (total) in deposits and have only received half of that back...I'm being patient!
-
6.7review from
It was clean, quiet, and well-located. We thoroughly enjoyed our stay.
-
8.5review from
Friendly and welcoming staff The charge for parking. The noise coming from the pipes in the hotel. At 4am every morning the toilet would make this loud sqealing sound that scared me out of my sleep. I had to get out of bed just to flush it and make it stop
-
10.0review from
Close to Boardwalk. Very clean and comfy beds. Breakfast was not included.
-
10.0review from
Great location!
-
9.0review from
I enjoyed the alternative staff and the shuttle to the boardwalk and casinos. Did not care for the congestion of the cars for loading and unloading guests, and having to cross major street to get to cars in the parking garage. A crosswalk would be great!
-
8.0review from
Check-in was very simple and fast! The valet cew was wonderful-very polite, friendly, and helpful! The entire 'vibe' from the hotel was wonderful! I will definitely stay again and recommend the hotel to anyone that I know! I checked-out on Sunday Aug.22,2010 (today is Aug.25)...I was charged an additional $100 (total) in deposits and have only received half of that back...I'm being patient!
-
6.2review from
The room itself was nice and pretty clean. Could have got that at La Quinta for cheaper though. Hallways smelled bad, front desk staff unfriendly, $7 for parking, $11 for breakfast, bad coffee
-
5.1review from
The hotel itself was really nice. The beds were comfy and shower was clean. The front desk apparently had some issues with late checkouts from the previous night. My kayak check in stated my room would be ready at 3:00 even though the hotel had stated their check-in time was 4:00. We got to the hotel at 3:10 and found out that none of our rooms were ready and that all they could guarantee would be a room before MIDNIGHT and if they could get us a room at that time, they would refund our money. They had no kind of "waiting list" ready or procedure on how to take care of us in an oderly fashion. I was actually told to "just go to the bar area and ill come find you". I later found out that people were putting their names down with some of the other customer service representatives so I got back in line and was now 5th in line. They actually did get us into our rooms around 4:45 or 5 but they could use a refresher course on customer service!
-
3.6review from
i didnt like that when the house keeping cleaned the room they folded the old towels and put them back and didnt give us new towels, and when the beds were done they didnt change the sheets out with new sheets and one bed got made but the other one didnt due to items being on the bed which coulda been moved and put back. there was also a note explaining y the bed wasnt made.
-
4.0review from
The location was perfect for quick access to the interstate and the parkway in Shreveport. We needed a room for the weekend because of business events. We had stayed at this property several times before, but not within the last 3 years. The 4th floor hall was filthy with trash and dirt. In the room, the TV remote would not work until my husband fixed it. There was no hot water even after asking for maintenance to address the issue; water could best be described as almost lukewarm before maintenance call and lukewarm after maintenance addressed it. The door to the room was crooked on its frame and would not close unless shoved with a shoulder; the door (Room 416) had marks on it where a crowbar or hammer claw had been used on it. Doors on dressers stood open; when pushed closed, they would slide back out. The lamp was broken with live electrical wires exposed at the base which was a critical safety issue. We explained all this and more to the manager before we checked out after the first night and went to another Hilton property across the river in Bossier City.
