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Character hotel. Standard room very small, we stayed in the barn conversion annexe, room was very small with single glazed window which was very noisy.It felt as if we were staying in a beach hut. There was a noise in the pipes which kept us awake most of the night.Also we had to travel to a nearby pub as the restaurant(which is another pub a minute) away was full, priority to guests with bb and e meal.
The hotel grounds and local area The fact they have a two tier system where guests staying at the Old Swan get dining reservation preferences and their own roped off lounge area that the Minster guests cannot use
Setting and location excellent. Public rooms nice Scandinavian type rooms (118) were very very small. Little wardrobe and storage space. Walls were paper thin. We could hear neighbours even when they were whispering and using bathroom! Flight path from nearby RAF base. No double galzing. It was clear the accommodation was geared to single people on conferences/workshops. Massive disappointmant!
Location Staff and service
I liked the helpful staff in the restaurant who worked extremely hard on the sturday evening of our stay. I stayed in room 121 which was awful and i have complained personally to Diane Cornish the sales manager and i have yet to have the courtesy of a reply to my comments.
The lovely village location and splendid grounds, the roaring fires and tasteful country house feel. The restaurant was a little disorganised. Four people took our orders and served us and the co-ordination was lacking and the service was therefore slow. Why not allocate given tables to specific waiting staff?
Lovely setting, staff very friendly. Lovely meal. There were no biscuits on the hospitality tray.
We stayed for 2 nights to celebrate our wedding anniversary. The first room was extremely hot, we spoke to reception who offered us another room without hesitation. The restaurant is excellent both for breakfast & dinner. After eating there the first night we definitely wanted to on our second night but forgot to book. So after a day out and about came back to hear it was fully booked being Saturday. However the staff were brilliant and said they would manage to squeeze us in and we weren't disappointed, the steak was perfect along with everything else! Staff very friendly and helpful. Lovely grounds and setting. Will definitely go back.
The reception and cleaning staff were extremely friendly and welcoming The setting is delightful and the food in the restaurant was very good. Our bath room was very cold - no apparent heating and interesting though the high ceilings are, there was a draught. This did not spoil our stay but if the weather had been colder it might have done.
lovely location, good restaurant
The breakfast was good and served quickly. The bed was comfy. The rooms were very cold when we arrived and lack of notices to fire exits. Smelt like a greasy spoon cafe. Needs the decor of the rooms updating
Good value for money. Friendly staff. Very good cooked breakfast. Bar menu also looked good but as I had other arrangements for dinner, I did not eat in the bar, and cannot therefore comment on the standard of the food. Hotel needs some investment. The shower is very basic. Town centre location is convenient, but early morning traffic noise was an unwelcome wake up call.
None First room we had we had no hot running water, radiators didnt work and it was freezing cold, there was no shower and room was tired looking with poor decor and dirty net curtains, we where then moved to a second room which also had no shower, noisy plumbing, but with the temp outside being minus 5degs at least we were warm.
Location/breakfast No curtains - only vertical blinds on one window - none on other window. Generally a bit grubby. Towels clean, but small.Duvet only just fitted on double bed.
good location poor decor needs refurbishment
Friendly and welcoming. Well-prepared food, reasonably priced. Excellent bar service. Willing to oblige with all reasonable requests.
Staff we pleasant and responsive; bed was comfortable The bathroom just was not clean, the shower leaked leaving us with puddles on the floor, there was just one minute cake of soap to share between the washbasin and the shower. The \tV had no remote control and there was no hairdryer, both of which should be standard for 3*
Close to the Thames Path General run down appearance
The food was good. The wine was reasonable priced. Would recommend this trip back in time.
Staff very friendly and helpful Rooms and facilities perhaps a bit tired...
food options, central location noisy room, needs triple glazing
lamb shank evening meal poor. good cooked breakfast.
tea coffee in rooms the 'hot' breakfast was served before we had finished the cereal. It could have been hotter
I booked two rooms - 1 family room and 1 single room. The family room was spacious and comfortable. However, the single room was not very clean and there was evidence of damp - it was not satisfactory. There was also a lot of noise from the neighbouring bars on the Saturday night and whilst the Marlborough is not in a position to have any control of this it did mean that we got very little sleep until after 4am on the Sunday morning.
Excellent evening meal
Nice clean hotel and ideal central location in Witney. Breakfast service each morning was utterly hopeless.
We were attending a wedding at the Fleece and this was ideally located. We requested a quiet room due to previous reviews about noise from the front, we were put in the annex in a newly decorated room. No issues with parking. Overall this hotel was ok, nothing special. Although the room was newly decorated the bathroom wasn't, there were 2 bad mis-spellings on the towel instructions in the bathroom which summed up the hotel really, lack of attention to detail. Remote control didn't work, bad reception on the 5 channels, really early breakfast (8:30 finish is far too early if you're on holiday), adequate breakfast but a lack of choice.
Comfortable bed and good food Limited car parking
Staff were helpful and friendly. Excellent breakfast
Good food good accommadation friendly service very relaxed atmosphere Shower water pressure weak
A warm welcome awaited us. The staff were extremely helpful and friendly and nothing was too much trouble. The room was very clean and extremely comfortable with an en suite shower room and plenty of space. Our stay was excellent value for money and provided a super overnight stay for a family wedding just 10 minutes or so up the road.
Very quiet. Few other guests. Stand-in manager was great. Sad loss when he moves on. The flush in the en-suite lavatory was pitiful, the room was in need of redecoration and the bed was past its best.
I enjoyed a good lunch The shower was poor, little pressure unless the water temerature was too hot for comfort. And to finish serving breakfast at 9am on Sunday is ridiculous. We missed breakfast!
The warmeth and friendliness to the bar area. The landlord Gilbert was more than helpful the shower in the room did not control the water temperature correctly
Location, Location, Location! Staff were excellent, approachable & informative. Took care of all our needs. The owner took time to seek out our opinion. Bathroom, whilst a little on the small side, was quite adequate with the shower the highlight - very comfortable. Bed very comfortable and duvet was great to snuggle under. Peaceful, quiet and lovely location at a very affordable price. Compared to other similar accommodation, the Star Inn is close to the very top, would recommend it for anyone wishing to stay in a rural and beautiful location. Lack of storage space for two people, e.g. a chest of drawers or similar would have eased this, hanging space adequate. Not an undue issue though, wish the towel heater was switched on from the start, though once it was realized we were from a much warmer climate the offer was made immediately and apologies given.
Lunch and breakfast well cooked and enjoyable, though the service was extremely slow. Notable lack of staff the probable answer to this. Helpful answers to our enquiries re routes back to civilisation. Water in bathroom not very hot and beds rather hard. We have had better accommodation in a variety of hotels over the years and feel that the Star Inn is run down and in need of more staff and greater professional management.
The staff were very friendly, the food was excellent and it is in a tiny quiet village. Our bathroom was very small
The hotel had changed hands only three days before we arrived - and the new owners were clearly trying to get things (which had clearly slipped down) back under control swiftly. The place was a bit disappointing but, that said, they were very responsive to our requests, acknowledging our suggestions as to how they might improve to ensure that this remains a four star destination of choice. It would be nice to have cotton sheets. The plumbing needs sorting and a daily service would be good. And some local information would not go astray.
Convenient location for our purpose The initial welcome was a bit offhand and the introduction to our room and the facilities was a bit cursory.The bathroom had a fusty smell. However, the room was warm and clean and the staff we met the next morning were a disntinct improvement!
Friendliness of staff, good food, cottagey feel to the room,very clean.Quiet surroundings. Rather untidy area between accommodation and main Inn gave a bad first impression. A dog being allowed on the bar counter, no objection to it otherwise.
Very friendly staff
Very clean. Accessibility. Easy to park. Walking distance to town centre. Lack of tv channels. People expect some Sky channels now. Slight road noise.
Location and value The attitude of certain staff members
The hotel was in a great position to visit Burford and surrounding area. The food was first class and in fact servings were too generous! Lovely olde worlde hotel Would have liked a firmer bed
We only stayed for one night but it was great to get there and park at the hotel, book in dump our bags in the room and have a couple of drinks in the bar. We had a complimentary bottle of wine and fruit basket in our room, we chose to eat in the bar, we could have eaten in the restaurant, the food was gorgeous and the staff very friendly. it really is a beautiful old hotel a good breakfast in the morning. I probably would not have chosen the four poster room if another had been available, just because of the extra expense but on the other hand we do like a room within the hotel rather than in the courtyard of a hotel nothing to fault
Plesant staff. Decent breakfast
Convenience of location, comfort of the hotel, courteous, friendly and helpful attitude of all the staff, good quality food
Staff making us feel well taken care of. On a busy street
Excellent food and very convenient location The fire alarn at 2.45am with no guidance or advice from the staff as to the problem
Location and friendly staff.
Lovely hotel, high standards but a relaxed and warm atmosphere. Really good food, very nice bar with good beer and a log fire (it was November after all), rooms clean, comfortable and well appointed. Popular with the local community too, always a good sign.
Fantastic food, host was very attentive nothing to much trouble None
Friendly staff,comfortable room,good choice of beers and great breakfast.
We found the room to be very clean and the staff to be cheerful and helpful. Overall a friendly atmosphere.
Attentiveness of the manager. Grouting in bathroom showed some mould and shower was erratic.
Quiet location, comfortable rooms, great food! No fan in the room - it was very hot outside & the room could have benefited from an electric fan.
Small and friendly with very high standards, good food, clean rooms, situated in a pretty rural area. The only problem seems to be finding the Crown & Garter, although satnav probably solves this one.
Breakfast was a bit meagre
Very friendly and homely hotel with good food and bags of character in an appealing location. Approach to rear car park was in poor repair.
Friendliness of the staff, and customers: good food, good wine, altogether a pleasant atmosphere. I know it sounds unfair, but, being slightly deaf, young children screaming does not go down well!
Very comfortable modern good sized room.
The staff was very helpful with directions. Nice proximity to Avebury. This is not a negative, but because this hotel is so old, be prepared for comfortable and quaint.
Ecellent area for everything .nice people and very friendly pub lovely surroundings. A bit of noise from traffic ,but that could not be helped you got used to it.
Warm welcome, friendly staff. Bed was to soft.
staff friendly and food very good proximity to main road meant sleep disturbed. \shower not working properly.
The owners were very friendly and helpful and tried to make our stay as enjoyable as they could.
Peace and quiet in a nice size room with adequate facilities
Good comfortable room separatate from main part of the inn. Food very good and reasoably priced. This is not a complaint on y part but anyone not comfortable with animals might not like the fact that a large labrador dog and a cat appear to have the run of the restaurant area. having said that the dog gave us some moments of amusement as it has trained its owners well to do its bidding by devious means.
Nice pub atmosphere with well kept beers. Small but good menu. Friendly staff. Warm, clean room with modern en-suite. On site car parking for guests. Short drive to Marlborough, Swindon and local historic sites. No dislikes.
Historic building, nice atmosphere, good food and friendly staff. Very handy for hiking.
Excellent breakfast on time 1st thing in the morning. Friendly, welcoming staff. Not open when I arrived in the morning. Website allowed payment by Amex when the pub diesot take Amex. Shaving mirror in room didn't work and ergonomics of shaving mirror/basin were not good (offset). Towels etc should have been placed in the bathroom upstairs not in the bedroom down stairs. Wifi not connectable in bedroom.
Very friendly and helpful staff, wonderful evening meal, nice clean room and lovely fresh linen and towels and a good nights sleep. Loved the character of the place and the setting. Plenty of parking.
We originally booked the family suite but soon after got a call from White Horse saying that room was over booked. They offered us two separate rooms which was better anyways because our nieces (15 and 17) prefferred thier own room. We weren't charged any extra. I would stay there again. Easy access to nice walks and it's situated right at the bottom of white horse hill.
Historic charm. Very friendly staff. The shower over the bath was awkward,
Peace and quiet no darts no pool tables no juke boxes just good company decient food good ale&wine and a comfortable bed
Very warm welcome and lovely friendly atmosphere