Guest reviews
Overall Rating
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8.6
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8.5
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8.4
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8.1
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8.0
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7.7
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
Room had black mold on ceiling
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7.7review from
The overall hotel seemed clean and looked nice. Our room was great, not very spacious and could start to feel crammed after a long stay. It's possible they have larger rooms - but we didn't need one. If you plan on hanging out in the room, it could get a little stuffy because of the size, but if you're just sleeping there and heading out for the entire day, you'll be just fine.
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4.5review from
The coffee They said our room was non smoking but it was a smoking room hallways smelled of smoke it was nasty carpets were burnt by cigarettes tub had burned marks not kept well
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3.6review from
The hotel is NOT a Holiday Inn Express, nor is it brand new as shown in the photos. It is an old Comfort Inn that is being renovated and "will reopen as Holiday Inn Express in 4-6 weeks". I was irate upon driving in and finding this out. However, at midnight on the night of a major event in Silver Spring, there was no recourse as everything else was booked. Complete false advertising. How do you post pictures that aren't even your hotel?
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3.7review from
Free breakfast had oatmeal. The place felt ghetto. I was there for business, but it felt like a low rent place. No good or easy parking. Had to park on street.
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4.4review from
The location was convenient to my plans in the area. The inconvenience of the parking situation.
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7.0review from
Conveniently close to Metro for downtown access (1/4 mile walk); good continental breakfast (but cramped dining area); helpful desk people; van service to Metro on request, which is nice when the weather is bad or when dealing with luggage. No complaints. Overall, excellent value for money.
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5.7review from
Mr. Rafael,a the front desk, was extremely helpful, professional and courteous. He goes the extra mile for the guests. The status of the bathroom. The toilet overflowed twice. The hotel is now charging for parking and self-parking, although an option, was not available. We were forced to select Valet Parking, which is more expensive.
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6.3review from
good room facilities and friendly and helpful staff a little bit longer walking distance to metro station (abt 15 mins)
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4.0review from
Continental breakfast was a nice touch. So was the free internet. Internet connection was rather slow. Room was not ready when I checked in (at 4pm; check-in time is 3pm). Had requested a non-smoking room but was given a smoking room; staff said they had 'sold out' of non-smoking rooms. Asked to be contacted if any non-smoking rooms opened up, but didn't hear from staff again. Rate given by bookings.com was the pre-tax rate; hotel taxes added about $60 to total (approx $15/night).
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7.7review from
The overall hotel seemed clean and looked nice. Our room was great, not very spacious and could start to feel crammed after a long stay. It's possible they have larger rooms - but we didn't need one. If you plan on hanging out in the room, it could get a little stuffy because of the size, but if you're just sleeping there and heading out for the entire day, you'll be just fine.
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7.0review from
Conveniently close to Metro for downtown access (1/4 mile walk); good continental breakfast (but cramped dining area); helpful desk people; van service to Metro on request, which is nice when the weather is bad or when dealing with luggage. No complaints. Overall, excellent value for money.
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6.0review from
Room had black mold on ceiling
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4.5review from
The coffee They said our room was non smoking but it was a smoking room hallways smelled of smoke it was nasty carpets were burnt by cigarettes tub had burned marks not kept well
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3.6review from
The hotel is NOT a Holiday Inn Express, nor is it brand new as shown in the photos. It is an old Comfort Inn that is being renovated and "will reopen as Holiday Inn Express in 4-6 weeks". I was irate upon driving in and finding this out. However, at midnight on the night of a major event in Silver Spring, there was no recourse as everything else was booked. Complete false advertising. How do you post pictures that aren't even your hotel?
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3.7review from
Free breakfast had oatmeal. The place felt ghetto. I was there for business, but it felt like a low rent place. No good or easy parking. Had to park on street.
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4.4review from
The location was convenient to my plans in the area. The inconvenience of the parking situation.
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5.7review from
Mr. Rafael,a the front desk, was extremely helpful, professional and courteous. He goes the extra mile for the guests. The status of the bathroom. The toilet overflowed twice. The hotel is now charging for parking and self-parking, although an option, was not available. We were forced to select Valet Parking, which is more expensive.
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6.3review from
good room facilities and friendly and helpful staff a little bit longer walking distance to metro station (abt 15 mins)
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4.0review from
Continental breakfast was a nice touch. So was the free internet. Internet connection was rather slow. Room was not ready when I checked in (at 4pm; check-in time is 3pm). Had requested a non-smoking room but was given a smoking room; staff said they had 'sold out' of non-smoking rooms. Asked to be contacted if any non-smoking rooms opened up, but didn't hear from staff again. Rate given by bookings.com was the pre-tax rate; hotel taxes added about $60 to total (approx $15/night).
