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service very bad
A warm welcome, although it was already after 22.00 h, a very well preserved environment inside the hotel area, friendly and customer oriented staff, food Mediterranian Restaurant very good, healthy breakfast (varity of bread, fresh fruits and yoghurt....) Area outside the hotel not very friendly, very far from any village...
The location and the out look Breakfast so fishy everyday
The room was large and clean and the bed very comfortable (though the balcony looked out at the back of the hotel). We went for the last week of May so the hotel was almost empty and we had the whole pool area pretty much to ourselves. The view out over the ocean was stunning, as in the picture. A couple of the staff were very friendly and helpful. The Moroccan restaurant on site was lovely, if a bit kitsch. And apparently they get a lot of Hollywood actors staying, so keep your eyes peeled! They made a mistake with the airport pick-up so we were left standing for over an hour in the middle of the night - but hopefully this was a one-time error! The hotel in fact lies one hour by car from Casablanca (not 35 minutes as in the description), and there was no information at all in the room or in the reception about breakfast, restaurants, excursions, or anything else that might have been useful. The hotel lies in the middle of nowhere and we were therefore limited to eating in one of the four restaurants in the hotel every night (expensive and mainly international cuisine). The spa facilities were not included in the rate, so even the hammam and sauna cost extra. The service was overall very poor.
Proximity to the beach. Good pool area and gym facilites. Helpful staff at the spa area. Relaxatioh room at the spa was far from relaxing;quite spartan and non conducive to relaxation. Some staff were arrogant and apathetic to reasonable requests and needs. Restuarant staff had little interest in the work the were assigned save for the manager. The menue within the fish restaurant had nuch to be desired and given the name of the restaurant and the proximity to the sea one would have expected fish.
The hotel was almost empty! ))); free internet; rather fine cuisine
Nice garden and swiming pool. WiFi and cable internet insulting expensive for an hotel of this reputation.These services should be offered for free as are doing many other hotels. Meals not specials and stupidly expensive for no reasons. Absence of shower in my room but a tiny bathtub..very unconfortable
The breakfast which was served to our room was very good and well presented. Had lunch at the restaurant and it was good. The plastic doors in the bedrooms leading to room and bathroom... very difficult to close and look cheap!
stuff was very helpfull and friendly; architecure of the pool- restaurant; styling of the hotel itself; the garden (also from above) with it's lovely herbal part CD at the pool-side...
Commitmnet of its staff and cleanliness
Good location, just outside the main city confusion but close enough to the administrative quarter. Good attendance and good areas on both lobby, rooms and restaurants. Excellent location of the breakfast with a nice balcony overlooking the garden.
The location of the hotel The breakfast was very poor
nothing. bad service, dirty room at check-in, expensive. nothing good to outline all the above
cleanliness, good view 1.poor maintainance. door & locks malfunction 2.no complimentary tea and cookies 3. fruit basket given in the evening before checkout. it was a waste.
Excellent room accomodation. Very good LAN internet access. Good locatin. Very poor and inefficient buffet breakfast arrangement, inattentive staff in the cafeteria.
not More than 50 $
The room Staff interaction
the thing which i like in the hotel the free internet acces the rate of the hotel is too high bass on the qulity of the hotel
very bad breakfest
security, the staff is very polite and open to help you waiting a lot for a simple things like recharge of the entry-card for the room; breakfast not enogh variable. In reality these are things more related to the maroccian style and not to the booking.com
Good location, clean. Desk people were a bit cold but all other staff were helpful. Food was good but not great.
The stay was fabulous. lovely prepared meals. Staff extremely helpful and friendly. The tranquility of the hotel was amazing, just been inside the garden/swimming area was a holiday in itself . great hotel indeed. The only thing on the website under services its written that there is an Airport Shuttle. On arriving to the hotel asked if they had an Airport Shuttle they said no, we would have to order a taxi which they would do. So that was an extra expense that we did not plan for. To me that is not an Airport shuttle but taxi service that I could get at any Hotel.
It was in the center, the lobby was large and nice. THe rooms were big and the bed was comfortable. The alarm on my door made a rattling sound all through the first night, I couldn't sleep at all. I told this to the reception; they said they would call a technician but they didn't. The next evening again I insisted and they called the technician at 12 o'clock at night. They didn't apologize for the inconvenience, they didn't offer any reductions. They didn't change my room. Only after the second day, when my husband couldn't enter the room somehow, they changed the room.
the room was booked through the site, however when i arrived there was no reservation, lucky that they had a room available.
Wifi price and validity period
Close to local market and attractions Room was not that clean. In couple of times the towels were missing from the bathroom! Had to call room service. I left my silver chain in the room, e-mailed to ask to give to my colleague who was still there….still waiting for the response
Quick room service but often not exactly what we asked for I had to ask them to clean the room, the 2nd day it wasn't done, when I asked why they hadn't done it the first day they said because the no entry was on the door handle, it was until 12midday afterwards it was 'make up my room' following my complaint when I returned to the room a 2nd day when it hadn't been cleaned at 3pm they came and cleaned a little but didn't hoover the carpet
It was comfortable and convenient and we met there the group with whom we were going to be traveling -- all of whom, by the way, did not have as pleasant an experience with the Hotel as we did.
Second time I travel to Rabat and I stay in this hotel for business. First time stayed in junior suite (very large and confortable) second time in standard room at 4th floor. The hotel is good if you are using it only to sleep and to work. Few minutes walking from downtown (theatre, post office, station area) with lot of restaurants and shops. Few minutes walking from Rabat Medina. It has no swimming pool, no sauna, no gymn. If you are travelling for business and your wife is with you she will hav anything but the room and large hall to stay!
Its location The price/quality relation is very poor. Also, they have an associated Car hire business which misquoted prices, and then when I said I was going to pay with Credit Card said to me that i would then have to pay 20% additional. The way this company wanted to give me the car hiring contract was also not very transparent. A Hotel should only recommend serious companies.
the shower and tv were broken
Room was clean - restaurants and bars were good but a bit over priced, but food very good Not a lot of ammenities considering it's supposed to be a 5 star hotel. Lost electricity in my room for a few hours also before it was fixed. WOuld recommend but only as somewhere basic to stay