Sleep Inn & Suites

Horrible Customer Service...Sales Manager, Linda H

Cons: The manager(Linda H.) withheld my receipt upon checkout, saying she had to "check my room".....made negative comments about kids in a large group of respectful black students, and was very and I mean very RUDE and unprofessional to me and other guest. I am a professional and a manager in my field...I have never met a "sales manager" that had absolutely no customer orientation about herself at all...the rooms were not ready, the eggs taste like powder and even the remote control in the rooms looked so nasty and dirty that I simply did not want to touch it!! Pretty bad service and experience....there are several other hotels in that area...I would recommend you try any other than this one!!!! Horrible!!!

Smokey Rooms

Pros: Location was good. Good location for smokers

Cons: Room was non smoking room, but there was obviously serious smokers in the room at some point. When I explained this to the front desk, he came to the room and denied smelling smoke/poor air quality. I have allergies and explained that I could not stay in that room because I was just getting over a sinus infection. After deciding to leave the hotel, the front desk attendant offered another room. I'm not sure why he didn't offer that initially. At that point, I had already booked another room at a nonsmoking hotel down the street. The air was so heavy in this particular room that when I walked in the hallway I felt like a bag was removed from my head. I would not recommend staying at this property, not only due to the smoke, but due to customer service. I have no reason to fabricate breathing issues. These people do not care anything about the conditions of their rooms. If you have any issues with smoke, allergies, or if you desire to inhale decent quality air then stay away from this place. No one has money to make unnecessary doctor's appointments due to a smoke filled environment.