Pros: I've rented a lot of these types of vans and this one was the best with all the upgrades that have been done. When I reserved the van, I reserved a "mini van" but when I went to pick up, I was offered either a 8 passenger van with extra cargo room or a SUV. I took the van. It did really well. The price was great. Check in was quick. Check out took a bit longer but it was also the end of the day. I will definitely look to them again when:if I need to rent a vehicle again.