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the hotel design, the service, the staff. this hotel is really amazing :-) car parking
Everything about this hotel was fantastic. The staff were extremely helpful and friendly , it felt as though they couldn't do enough to make our stay a pleasant one. Its possibly one of the best hotels i've ever stayed in for service. the views from the hotel rooms and the spa are amazing.
This is an excellent genuine 5 star hotel with great style and facilities. The spa is superb and is on three floors! Parking could be an issue in the winter I suspect
So far, . Best hotel ever. Excellent in all senses
Excellent hôtel. Big bedroom, big Spa, xith man activities. Staff very Nice and helpful. Highly recommended. We really enjoyed. Staff doesnt speak french.
it was very quiet and it felt like we had our own hotel for a week the spa was only free to use if u were there before 15.00. no children allowed in the pool and spa !!!!! we took 5 children.
Very friendly and helpful staff. Excellent overall quality. High quality food, but not enough local influence in cuisine.
efficiently run. good selection and quantity of food in the dining room and cheerful and obliging staff therein bedrooms overheated . poor ski and boot room facilities as not good having to use a flight of stairs to access it across from a side road
Have skied in Andorra, thought a visit in Summer would be good, it really was but far more relaxing, found at golf course at the top of the Telecabine and the hotel was a haven of peace and tranquility, excellent.
The Spa facilities and location to Gondala have booked again for the winter
Great view from our window, large well equipped bathroom with lots of hot water, and really convenient for the slopes. Would recommend. The bedroom was a bit too hot, and even with the radiator off all the time, and the window open I was still too hot to sleep well.
Very friendly staff
Very comfortable room, great staff. Great location for mountain sports.
From the moment you walked in to the hotel you knew it was going to be very nice and I was not disappointed. Very relaxed feel to the hotel in an amazing setting among the mountains.
Excellent hotel in fab location next to gondola. Views from suite overlooking fantastic views.Great food-plenty of choice. Extremely helpful staff members.A good all-round hotel.Would definately return. Shame there was no swimming pool for children.
Stayed here several times, excellent ski hotel adjacent to the telecabin, lovely views of the mountain, handy ski lockers and friendly service. Nothing
liked the big and new room.
pleasant staff and facilities uphill walk to main part of town
Food was over priced and the rooms too hot.
My Spanish is 0. The reception was very helpful. Room was very well equipped. Need more instructions on the lights and phone. Left my wallet on the bed when checking out. Phone hotel from France, spoke with Manager. She sent cash funds via La Poste, and sent my wallet to my home address. Very helpful, a lot of extra work. Honest and helpful staff. Restuarant has nice view, slow season, need staff more attuned to this slow time, hospitality, more flexible.
Good location, friendly and helpful staff, very good evening meal. No
No slippers in our room to use for the pool/sauna
Extremely friendly and helpful staff!! Great atmosphere in the hotel also!
Very little. Very disappointing experience. One of our two room had a view of a brick wall and an air-con unit, quite shameful for a very expensive 4 star hotel.In one room the wi-fi connection did not work. There were no free slippers as advertised, we were charged 3€ . Also no towels available for the sauna / jacuzzi/gym, which had broken and potentially dangerous exercise bikes. We would never return.
I like the location as it is close to the ski area and the spa was nice after a long day. The beds are a nice size, but they are not fixed together so for a romantic evening you end up slipping between the beds.
The spa was free and lovely after a hard day snowboarding! There is a free minibus which takes you the 5 mins up to the gondola, however, the hotel is close enough to walk - the minibus driver was also v.helpful and flexible and went out of his way to accomodate guests if the bus was full by putting on extra runs. The evening meals were in the main good, with a wide selection. The hotel was also modern and clean. It was the most modern ski resort hotel I have stayed in. Smoking should be banned indoors, people were often smoking next to you while you were eating which is never pleasant. The hot breakfast was a little to be desired with a choice of 4 things which did not change through the duration of our stay. On one occassion the fish from the night before was served! If your looking for your typical hot english breakfast, sausage, eggs, bacon etc, this is not the place to go.
A friendly welcoming enviroment
free internet wifi in room
location and dinner too modest and small rooms, lazy and ignorant personal, no kids facilities, smoking gaming zone
A charming hotel right next to ski slopes (although we were there in summer :))) and mountain river. Big comfortable rooms in a country-style, excellent restaurant, free pool and jacuzzi, free parking, live music in the evening. A very positive impression!!
If you go on skiing, the car lift is by the hotel, this makes things very easy and comfortable. The breakfast and the dinner were buffet with good food and different every day. I can´t say any bad point, we really enjoy our stay.
Quality of kitchen Absence of glass glasses in number and dryers for mountain-skiing boots.
The location and ease for skiiing is unbeatable I have stayed in this hotel on 5 or 6 previous occasions. The quality of the food and the efficiency and politeness of the staff has gone seriously downhill.
Great location for ski in/out. food buffet style and good, hotel drinks very reasonable for a 4* on the slopes. Enjoyed the stay staff all very freindly. Would return again.
Being able to ski straight from the hotel to the chair lift and return skiing direct to the hotel´s ski locker was excellent I found it very horrible that there was smoking allowed throughout the hotel, except the dining room. Although I had booked a non-smoking room the smoke from the lounge area and hotel in general pervaded by bedroom and everything smelt of smoke.
Opening time of restaurant in the evening at 8pm is far too late for young children.
The room was really nicely appointed and very comfortable. The food both for the evening meal and for breakfast unfortunately was very poor. Badly cooked, cold and poorly presented. A shame, as otherwise the hotel was excellent.
Nice view & location.we like the breakfast & very good hotel installations.very big room with balcony. is far from andorra la vella but may be in winter is good sky connection.
The hotel was very smart, with the rooms being of a very high standard. The breakfast was also good value. Don't bother paying in advance, as it is cheaper if you just pay on the day. For 6.5 Euros you get a massive buffet breakfast, with sparkling wine, smoked salmon and all the cheese you could want, as well as the usual stuff The hotel is next to the main road out of Soldeu and traffic noise is very loud. We were originally on the first floor, overlooking the road, despite asking in advance for a quiet room. They did move us to the top floor, but even then the noise from the road was very clear when you had your window open, which you had to have as it was hot and there was no air conditioning. Wouldnt be a problem in winter, but in summer it was a real negative
Recommend this excellent hotel of very high quality. Beautiful room and bathroom with every convenience. Extremely good dinner in the restaurant and the same the next morning for the very extensive buffet breakfast, including complimentary champagnoise. We had a great deal €90 for dinner, bed and breakfast. Highly recommend this hotel
The proprietor and his wife looked after us very well and kindly gave us a lift to the starting point for our walk the next day.
I thought the room was spacious, smart and comfortable with plenty of wardrobe space and a sitting area, the bathroom being very well kitted out as well. There was also a balcony area. Very good value for money even though I was staying on my own. Breakfast was fine also.
Location, interior, restaurant and attitude in common No, everything was fine
Warm hotel and easy to find and parking infront of hotel. Next to ski school for beginners. Breakfast was good and plentiful. We stayed on a Monday for one night, and so it was quiet, but expect during weekend and height of snow season it would be very busy, which is to be expected.
We stayed at this hotel on our first night in Andorra and found it well situated for travelling on to the other valleys. Probably ideal in the ski season too as it is right at the foot of the slopes. Pleasant building, free car park. The room was spacious, well furnished and comfortable with free access to internet. The bathroom had a tub and a separate italian shower and a generous array of toiletries. All very clean. Breakfast plentiful and varied. Coffee very good. We opted for the 1/2 pension with evening meal. Although it was not a set meal and one could choose from the two menus on offer, we found the food to be disappointing. Not suited to Parador standards. Would not recommend that option.
Location Character of Building Room very hot at night
Value for money. The wide selection of food in the buffet restaurant.
I liked the location, it is very good. Wi-Fi is free. Rooms and restaurant were clean. Beds very uncomfortable. About 50% of the staff was unfriendly and not very helpful. Spa facilities smell badly and dirty (black stripes in between the tiles) the Hammam didn´t work you have to pay 3 extra euros to experience it, I don´t recommend it. The hair drier and the safe were not working when I arrived and after reporting 3 times they were still not repaired. Food was below a 4 star hotel standards. I would say 3 stars is more accurate for the overall rating of this hotel. All in all expensive experience although I had a great holiday with my friends.
Hotel very quiet as my stay was outside winter season - only saw a handful of other guests. Nonetheless buffet breakfast & dinner was plentiful and full activities were on offer. Rooms spacious. Staff helpful & friendly.
O verall excellent hotel, staff generally very helpful. Hotel situated 2 minute walk from Gondola to first ski station. Staff on bar were not very friendly. No money exchange available as it was low season.
Close to ski slopes & good facilities Very poor staff overall. Repairs to room & facilities not carried out when requested
I was very happy with the accomodation The wine with the meals could have been much better
It is located in a convenient location to the ski lifts and the local shops. The quality of the hotel is definitely not four stars. Food is mediocre, room average with very poor ventilation and dark, with no reading lights. Service is very average, more suitable for package holidays.
In the afternoon the level of cigarette smoke in the bar and lounge area became high. The rest of the world is limiting exposure to cigarette smoke. I strongly suggest that your hotel restricts smoking in public areas. I would receommend your hotel but I would advise people about the cigarette smoke
Location was good, a short walk from the ski lifts and in the centre of town. Location was also the hotel's downfall - right above a bar that can play music until late. Staff were not helpful and unsympathetic about any issues. The buffet style breakfast was also basic and not very nice - we decided to eat elsewhere. Having stayed in numerous hotels through work and socially, the service of this hotel is very poor. I believe this is mainly because they rely on the location and limited competition in the immediate area. My advice would be to pay a little more and stay elsewhere, alternatively if you just want the location then grin and bear it - just try not to interact too much with the staff!
This hotel is excellently located, does a great breakfast for a good 3 hours which is very useful. Most of the staff are excellent The cleaners are very good, we had all kinds of stuff lying round in our room, ipods, laptops etc and we were pretty untidy and the cleaners did a great job even putting our board bags under the beds to make more room for us. However the towels are thin, the spa facilities are terrible, bordering on unhygienic and unsafe. One member of staff who thought me and my son should not walk through reception carrying snowboards and wearing snowboard boots was also a bit annoying
pool food was variable from poor to good
The privacy and the restaurant. The room was not ready for the check-in. Other guests had also to wait for their rooms. The personnel at the front desk did not managed the issue properly.
I like the scenery around hotel and the fact it is very close to the slopes I don't like the food very much
Hotel was clean.conventley located. nice brekafast bar also had a nce dinnner buffet even had wine on it. NO
The reservation staff were friendly and efficient. I had a foot massage in the spa and the lady was Fantastic! the beds were rock hard and neither of us managed to sleep very well. The reception area had an overwhelming smell of chlorine as the spa doors were left open the whole time.
Thje staff on the whole were very helpful and the evening meal was excellent value. The breakfast buffet was excellent. The surrounding scenery was breathtaking On arrival the receptionist would rather talk on the phone than deal with us. Her explanation of where the room was even baffled other members of staff
cleanliness and comfort of room; choice of food; location relative to ski station; spa facilities. the mealtime experience, whilst spread out buffet-style over 3-hour periods,was chaotic owing to the large number of young and boisterous children also resident and present throughout the meal service period.
The staff were great and child friendly, my four year old loved it and didn't want to leave. The food was not up to standard for a 4* hotel, but maybe i was expecting too much!
Very efficient hotel with excellent staff. Close proximity and convenience to the skiing facilitities The dinning buffett needs more work
chlor smell coming from the swimming pool
the Hotel staff. exceptionally friendly and helpfull. Hot chocolate is the best ever. Some food was very poor and door banging seemed to be the pastime late at night and early morning.
Great location for accessing the slopes. It's a very honest hotel with good conditions for skiers/snowboarders. Wireless internet access, ski locker and the breakfast buffet were much appreciated. The relatively small size of the room and noise isolation.
Being able to sit on the terrace and eat an evening meal watching the sun go down The cleaning staff came too early to clean the room
Excellent value for money. Soft pillows, soft duvet, fluffy towels
It was very good - all we expected and more. Staff were very helpful. Room was clean. Food was OK. We had no complaints/problems at all.
the location of this hotel is fantastic. It has fantastic views. The beds are really comfortable. The food in the restaurant is simple but good and the breakfast was also really nice The bathroom was outdated, but very clean
very warm hotel which is needed at this time of year in andorra,very clean and comfortable rooms which were very spacious with beautiful views of the mountains.great location. breakfast selection was not great
We like the good atmosphere N/A
Stunning views Small bathroom.noise
The view from our room was outstanding; the breakfast was excellent; the room was adequate; the rate was good and this hotel was the only area hotel which responded to our queries promptly.
staff had poor attitude, beer was poor once the barrel had been changed, ok before. toilet flush didnt work.
Friendly staff.Good food.Beautiful setting & scenery.
Perfect location in Soldeu to use as a base for walking (stayed in Sept). Staff were friendly and room was clean and tastefully decorated. Stayed for 2 nights and dined in the restaurant both nights as the food was delicious and very good value for money. The expectation was perhaps set with such good value for money for an evening meal in the restaurant, that the cost of the breakfast seemed expensive in comparison. This is not a quibble about the breakfast itself, although it was billed as a buffet breakfast on the booking - which it was not.
Value for money
Helpful and friendly staff in wonderfully situated hotel. The only slight downside was that, for me personally, the mattress was too firm.
It was very relaxing and comfortable. Everything was clean and we had a great view of the mountain.
The food was excellant abnd all the staff were very helpful and friendly
Small, friendly hotel in the most beautiful part of Andorra. Excellent base for bikers, hikers or skiing.Excellent value for money and good restaurant. We hope to return. The room was a bit on the small side.
Close attention of the staff particularly the Manager/Bar Tender. Very friendly atmosphere. Popularity with non-residents. Excellent dinner menu, fine food above the standard of the hotel's rating, with generous but balanced portions very well cooked. Large carpark behind and below. Views from rear bedroom windows. Ramps for wheel chairs to ease entry and exit, including on deck. Bedroom a bit small and basic. Wall-mounted TV in bar area but this is common these days. Building maintenance going on from scaffolding at the back, allowing workmen to see directly inside rooms, though rooms have solid retractable shutters. Some noise from the work but not too early or too late and because the Andorran season is in the winter it is to be expected as the season ends.
The fact. that the hotel is alongside the Gondola lift is very convenient.Also it is only a short busride from the shopping area.
I loved the warm ambient, luxury furniture, and the location, its great to be in peace with great landscapres.
everything was within walking distance... the front desk staff...ms elena?? was very helpful... loved it!!!
the hotel was well clean and fresh the sofabed was not good condition
Nice building, nice place spare blankets and pillows not clean.
It was a nice stay. The pool was cool. Maybe the food is not very exciting...
Comfortable, well maintained, good location for us. We were starving after a long day so didn't want to wait till 8 pm for dinner.
Good standard of accommodation. Convenient for slopes. Confusing policy on inclusive drinks (charge for water from the cooler). Food OK rather than great.
Fabulous location, outstanding views as our room overlooked the ski slopes. Everything very convenient, supermarket, ski/boot hire, bars, etc. Thoroughly enjoyed our 5 days here and will definately return.
swimming pool area unsafe, lighting and safety warnings for steps inadequate, also the bar was at times poorly staffed
The proximity to the telecabin (40m). Hot water and heating always available. The quality of the buffet food was worse than previous years.
location is very good, spa is very nice, good rooms. spa very expensive, smoking is allowed in lobby and bar, warm food in restaurant is good, but the saladbar somewhat disapointing
Location to ski slopes/cable cars Breakfast buffet was very good
Hotel was very good, staff were helpful and the room was exactly what we needed. The food was also good.
This is an excellent, well-designed luxury hotel in a wonderful mountain area with top-class food. It seems very child-friendly, though I wasn't travelling with children. Room got stuffy at night (summer) and there did not appear to be a ventilator. I had to open the balcony door for fresh air, which could have been a security risk.
Location of hotel and facilities on offer Room did not have a balcony. Window opened up over a roof which was accessible from the ground floor via some steel steps, which meant you could not leave the window open as it posed a security risk.
The staff were very friendly and helpful. The decor and layout of the hotel made for an extremely comfortable and relaxing stay. The food was varied and well presented.
The food was superb, and the Staff were so friendly and helpful. It is an extremely Child/Family friendly hotel. And the Play park facilities are outstanding extremely safe and well run No tea/coffee facilities in the room, especially when we needed to heat our babies bottle. I hate using a microwave for that. Not healthy at all...In my opinion.
Very comfortable and relaxing hotel, excellent buffet breakfast, central for ski lift, shops and bars. I was not able to book any treatments at the spa due to prebookings. I was not warned to book in advance before arrival, I would suggest more staff or a warning when booking.
very good food I think it should have been made clear that all of the spa facilities were an extra cost
excelent family room, very large. good location room not very sound proof
Superb modern hotel.Man on reception very helpfull.Quality breakfast including a full English breakfast .Rooms large and clean incuding nice shower. Best hotel we have stayed in for many years. Good secure car parking. Could not fault this hotel.Very very high standard.
hotel, setting, comfort, decor, size of rooms, staff, breakfast etc etc etc etc etc extra charge for using microwave in suite
The friendless of the staff, the hotel's cleanlisness & facilities.
This hotel is excellent offering large suite accomadation, a very good breakfast selection and a wonderful location. It is also outstandingly clean and very well presented and could be used as an example to many other hotels.
Very friendly family run hotel, high standards of service & cleanliness provided during our stay, most enjoyable stay. No dedicated bar area with comfortable seating to relax and enjoy a drink & snack after hard day on slopes.
We would like to thank the owner of this nice hotel for making our stay there a pleasant experience . Everything was well organised, the room was very clean and comfortable. The hotel location offers a spectacular mountain view which you can enjoy from every corner of this place. The guest treatment was extremely friendly and warm. Thank you again!
Great hotel, clean and spacy rooms, helpful and friendly stuff. Hotel is not directly on the main road as most of Andorra hotels, so you can enjoy quiet enviroment, but still close to Canillo center (10mins by walk, 2mins by car). We definetely reccomend this hotel. Smaller bathroom
The rooms and the calmness of its location it did not have dinner service (restaurant)
Promimity to ski slope, good food and wine. Only two serving staff in restaurant and bar were pleasant. Rest were verging on the rude. Spa staff were not inviting.
Gorgeous boutique hotel. Very good customer service, went to great lengths to resolve a problem with our room. The upgraded rooms are really nice, great idea for a special stay. Very good restaurant (foie gras and chocolate on the menu for starters!) and good quality breakfast. Conveniently just over the border from France and right next to the ski lifts and they offer guided excursions for the more adventurous. Apart from a restaurant opposite there is nothing else around, you need to get in the car to for supplies in Pas de la Casa or Soldeu. Hot tub cool (32 deg) and water not particularly clean.
Friendly staff. Excellent value. Good evening meal service and excellent value. Rooms were a little small.
The welcome from all staff, food & ambience. Smoking, & allowing dogs in rooms & restraunt.
The welcome received, nothing too much trouble!
Very good hotel in a charming location with nice mountain views. Excellent staff friendly and helpfull. Breakfast and parking included for a good price. The room was not very clean and some of the public spaces look old.
everything made easy by warm welcome, friendly, efficient service and good, warm room , with straightforward traveller's breakfast provided.
The room was good in size and 4 beds, exactly what we needed The bath door did not work
Very friendly and helpful staff, lovely setting and views, close to town centre.
the hotel manager was very helpful and he gave me advice as where to go for some of the best views and restaurants to visit, the hotel is very nice and i would reccomend it to my friends and family
good location, friendly staff at a good price
Friendly staff - top location cost extra for use of the pool
The breakfast was great and it is a 5 minute walk to the Soldeu Chairlift The rooms were too hot.
the staff were so friendly, great breakfast too
Location is ideal if you want to enjoy ski. Staff is warm. Convinient room for leaving ski-boots and skis, boards, etc. It is wierd that after paying half-board you are asked to pay for the drinks in the dinner. 2€ for a bottle of water makes nothing to the hotel but to annoy guests.
The hotel was well run and convenient for the lift The rooms were very warm even when the heating was off, opening the windows meant too much noise from the road. So sleeping was very disturbed.
Excelleny customer orientation. Super-location: short walk to telecabina and my favorite restaurante Cort Popaire.
Warm rooms, warm water, friendly staff. Close to Ski lift and bars, shops. excellent stay!!
very clean. comfortable. very close to ski resort and restaurants etc.
nice decor, ambiance, facilities for children were excellent no parking available and municipal (paid) parking was expensive. the rooms were too hot and temperature could not be regulated
i liked the hotel because i read the reviews before i booked and lived up to my exoectations the evening meal was not up to my expectations
We liked the hot broth soup available all day in the lobby and the view from the hotel room balcony was breathtaking. The lobby was very cozy after Skiing all day and sitting by the fire. The Bell Hop was very kind and helpful for the length of our stay. Expired food delivered with room service. Room not cleaned one day after skiing (had to wait in lobby and was never notified when it was complete). Hotel has no hair conditioner available. The Pool and the Hot Tub were not very comfortable due to the water jets in both sprayed out freezing cold water. Front desk staff seemed to be more irritated with the inconvenience of fixing the issues that we had rather than trying to make us more cofortable with our stay. I have stayed in various classes of Hotels over the years and I know that I could have spent a lot less at a 3 star hotel and received better service. For a Five Star Hotel I would have expected a lot more.
It has a very good location and you can go skiing without taking a car. It is nice also to go to swim and jacuzzi after ski all day and mountain walks. You can notice that all rooms are for smokers. I don´t smoke and I notice that inmidiatly and I didn´t like it very much. You cannot avoid the bad smell even if you have window opened all day. There should be few rooms with fresh air and just for non-smokers.
A very nice hotel in the centre of town. Large 2 bedroom room. Staff friendly and helpful. Excellent facilities (indoor pool great for kids). Excellent selection for breakfast and included in room rate.
Nice and clean rooms, friendly staff. There is an inexpensive public parking nearby and the bus stop for the ski train is very close. WiFi not available in the room
Friendly atmoshere, and nice staff
very professional and friendly staff, excellent service
The hotel staff were polite, accommodating, helpful and friendly. The hotel is clean and very comfortable. Everything is what you expect from a 4*. The lounge bar could have more luxurious seating instead of cafe like tables and chairs and children should not be allowed in the bar, there are plenty of other facilities for them.
We liked the swimming pool and sauna - very comfortable for kids. The staff was very nice and helpful. Good room for a rest/for kids with a fireplace. Food (dinner) is not tasty - made from semi-finished products, very poor range/selection (not a buffet, but you choose from a range of 4 dishes suggested), was difficult to feed kids (the other restaurant is a fish one).
easy access to skiing area SPA available limited choice for brakfast - usualy you stay at ski resort hotels 7-14 which mean you get tired from breakfast menu quite quickly
Nice mountain family hotel. Andorra la vella is not far by car for dinner. The main reception staff could be friendlier.
facilities, (gym, swimming pool) and the proximity of te slopes