From the front desk to the restaurant staff, we couldn't ask for better service. If you come here try to find Marika in the restaurant and Honey at the front office. They are amazing. There was also a young man whose name I didn't catch, the morning we left - he loves Russian culture and literature- who is incredibly helpful. The shuttle runs to the airport just about every 30 minutes to take you to the hotel and you reserve it to take you to the airport for your departure every hour. Timely, very clean, delicious food, and modern. I loved it.
The shuttle service, hourly, worked fine. The room and bed were comfortable except for the A/C. Staff was most helpful. The breakfast was superb, considering it was included in the price. In all, a great way to spend your last night in Italy and get to your plane the next day in a relaxed, stress-free and comfortable manner. The A/C was warmer than the setting in the room showed, leaving us too warm for a good part of the evening.
Overall great room especially the price. It was a last minute booking when we got to Milan and they even picked us up from the airport and dropped us off the next morning. They also had lovely beds! Comfortable. The wifi didn't work on the top floor and the shower clogged up a bit
The shuttle service was great! We were only there 1 night and chose to stay at an airport hotel because we had to catch a morning flight. It wasn't as close to the airport as I imagined. It's 15 minutes feom T1 and 20 from T2.
Clean, (american standard) good size rooms. Confortable beds and good shower. Buffet breakfast included in room price had good variety and plentiful. Service was "neutral", cannot be described as friendly.
Friendly staff Room size, noise level
Excellent dinner; good choice, very well cooked and good value for money. Casual approach to arranging return to airport, quite stressful as only one person appeared to be on duty at what was to all intents the morning rush hour. Also, at no point in the booking process is there mention of a €13 each way, per couple, charge for the airport transfer. Breakfast was limited and the bread served was stale.
Very good location with respect to the Malpenesa Airport. Hotel resturant was very good and well staffed. Ease of location to remaining part of the city. No negatives
This hotel is adequate is you need a place to sleep before an early flight out of Malpensa. Looking at the other guests, it appears to be used mostly by airline employees. The onsite restaurant was good. They offer free shuttle service t Malpensa which was very good. The driver walked us inside the airport and pointed us straight to our airline check-in, which we'd otherwise have had a hard time finding.
The staff were exceptional helpful. The location to Malpensa Airport made it convenient to drop off our rental car the afternoon before our departure and the hotel shuttle picked us up after the dropoff. We had a very good dinner at the hotel restaurant. Our flight was a very early one and the staff arranged for the shuttle to take us to the airport at 4:30 a.m. The hotel and services were exceptional.
The location is excellent right in the center and they have free parking. Rooms are very small. Dining room in the basement and very hot. Internet is available free but for half hour periods and u have to renew password everytine
very unplesent rooms and angry staff. when I told them the AC does not work they tried to convince me that it does and refer me to another apartment place which is horrible
The location and shuttle service is very good for late arrivals and early flights. Staff are friendly and the breakfast is great (if compared with the usual italian colazione). The person at the front desk charged me for the shuttle service and did not give me a receipt at the end. Someone I know stayed in the hotel few weeks before and she was not charged but she wan not given a receipt either.
Wonderful on-site restaurant with really friendly, fun staff. Close to airport (Malpensa), with shuttle servie. Sweet, quiet town location. Showers would not work for large people--they are really small.
The staff was very helpful...there was a shuttle between the hotel and the airport....the breakfast was wonderful... I did not like the outside appearance of the hotel.
The room was clean and confortable. the bed and pillows were much more comfortable than the ones in other hotels that we stayed at in italy. The hotel staff was extremely nice. Music from the courtyard was too loud. The music lasted way past 23:00 and we had to leave the hotel to make our flight at 7:00.
Nice property close to the airport. Service orientated staff.
Clean, friendly staff, cheap, nice facilities nothing i don't like, had better room and service here than in some of the so called 5 stars
The design of the hotel. the shower is not comfortable at all. the water is all over the floor and when we comlainted they told us that this is the way it is and we had to put more towels on the floor. the design and atmosphere of the restaurant of the hotel was really nice but they run out of food at the buffet.
It was around a mile from the airport. The photos make it look much nicer than it is. It's location is in an area of some construction, but there is no good view. The area feels sketchy and is confirmed by the sign in the parking lot that tells you that you are parking at your own risk, and they have no surveillance. The exterior is pretty run down looking, however the lobby was rather nice.
The hotel is very quiet and serene.
Stayed overnight.Room was excellent,roomy well equipped and spotlessly clean.Quiet-no excessive aircraft noise.
Nice restaurant in the hotel. The waiter misinformed my wife regarding the cost of the antipasti buffet for which she was charged 12E (he indicated that it was no cost). He also brought me the wrong entree.
It went beyond expecation, especially for an airport hotel.
the bedrooms were very good.had a good night sleep was a 4 star hotel with a 2 star restaurant.food was very bad.
Location was great. They had a shuttle to airport too. Requested a non-smoking room. Was put in a smoking room.
The staff were kind, helpful and welcoming. The shuttle was great and on time. The breakfast was excellent. This was an extraordinary value for the money. I would highly recommend this hotel. It was also clean and well appointed. A bit hard to find off the highway- we went on the wrong exit- recommend some additional info since the exit before is very close in name to the one for the hotel.
Very nice, big room and very quiet. We will be back at the end of June 2007.
Staff incredibly welcoming, polite and helpful - several went out of their way to help with a few light requests we had (such as printing out boarding passes that other hotels do not do). Rooms were also very clean and comfortable and great value for money. Also really easy and quick to get to and from Malpensa airport.
Shuttle to and from airport is convenient. Somewhat outdated rooms but sufficient for just spending the night between flights. Continental breakfast was not included in the room price.
that there was a car available to take us from the hotel to a nearby restaurant - and to bring us back to the hotel.
Totally delighted with the high standard of the hotel Lack of own restaurant or at least some sort of food facilities
great shuttle service,great wi fi in your room,good breakfast,proffesional stuff.It's veru good for short term staying.5 min to Malpensa Airport Nothing near.
The personnel were helpful and the shuttle most efficient which was the main reason for selecting this hotel. It is not easily accessible and the restaurant recommended was so so.
Very good that a hotel shuttle bus can pick you up at the airport. The breakfast was also very good for being in Italy. It says nowhere on the page that you have to call the hotel for the shuttle bus to pick you up.
Good location. Close to airport but quiet. The airport shuttle is fantastic. The driver saved us a lot of time and trouble by asking where we were going and then taking us directly to the shuttle but to the train station. There was a bit of an odor in the bathroom.
Shuttle service to and from the airport is excellent, always on time and drivers are courteous and helpful.
Location and very helpful staff. We were flying out of Mlan early.
Great location. Parking while you are travelling. No connection between frontdesk and airport information. Lack of help in finding out information about flights and delays.
Nice clean rooms, great breakfast! Airport shuttle bus stop w2as hard to find and not very well labled at the airport so we wandered around and could not find it. The reception desk staff at the adjacent Sheraton were very helpful and gave us directions to the shuttle stop all this taking about an extra hour at the airport.
the staff was very helpful and understanding. beakfast was excellent. the location was hard to find
great for catching an early flight at Malpensa airport.... should have free internet everywhere, its a must in any hotel....
We wanted to be near the airport for an early flight. We were so pleased with Holiday Inn Express. The shuttle was very convenient, the room was super clean and comfortable.
Excellent service, clean and modern. Good breakfast. Shuttle service to Airport is not where others are. It is 4€ and leaves from door 4 bus stop 4. No restaurant on site.
The hotel was nice and clean. However, the rooms are very small.It is not family oriented and no restaurant available. Their shuttle service starts at 5:45 AM, We had to take a taxy to the Malpensa airport or else we would have missed our flight.Also, we had issues with their shuttle service from the airport to the hotel. The van was too small and we could not fit. We had to wait another 35 minutes for the next one.
Room was spacious, room wifi was good too -They charge RIDICULOUS 8 Euro from the hotel to the airport, a 900 meters drive !!! (just for comparison, the bus from the aiport to Milan city center is 12 Euros, a 60 KM route) - Only one option of restaurant near by (no restaurant at the hotel)... and guess what? All guests go there at dinner time, it get crowded, very, very slow service
location to the airport. Also the availability (though limited) of getting some food when arrived late. the strange, runny eggs with chunks of hard boiled egg whites mixed in. Never seen anything like it in all my travels and years in the restaurant business. They were terrible. Otherwise the breakfast was fine.
Clean and easy to get to from the airport. Limited food and no where to sit and eat it.
Room was spacious, and having the shuttle was nice. Staff was friendly and helpful. Seems like it could be a good place if you had an early flight, but the shuttle might be an issue, making the airport Sheraton a better option. Shuttle did not run very often, once an hour when I needed it. The driver from the hotel to the airport was a bit rude. I had been in Europe for 5 months and had extra baggage. He only let me put one bag in the luggage compartment even though we were the last stop and more could fit. That meant I had to struggle getting my second checked bag, carry on, and personal item on to the bus and past other people sitting along the narrow aisle until I found a place to sit. Getting dinner was also inconvenient since it was not available at the hotel itself and meant walking to a small selection of local restaurants.
Friendliness of staff Too noisy room, especially regarding air conditioner
Clean, comfortable, good service
Very clean. Good location. Too noisy. Such a good looking hotel but with paper thin walls. Could hear our friends talking next door and the tv below us was on until1am and even when the manager asked to have it turned down we could still hear it. Quiet rooms should be a priority when building a hotel. Too bad I can't recommend this great looking hotel.
Very friendly and competent staff, small size, landscaping, convenience to airport The air conditioning was very poor. We were sweating all night (both rooms) and the outside air temp was actually cooler than the rooms. The manager told us it was functioning normally. I would not stay here again in summer months because of that. Parking is limited. Internet was intermittent.
The hotel staff was very helpful. This is an excellent place to stay prior to a flight from Malpensa Airport.
Very nice room. No shuttle service from Malpensa in the evening. Was not given any warning that taxi was the only service.
The room was clean, big and comfy I booked this hotel because I thought I'd get a free airport shuttle to the hotel, it turned out that the shuttle service is only in the morning and they still charge you 5 euros!! The closest restaurant was 1km walk away and I wouldn't recommend it if your scared of big, barking mad, guard dogs!!
It was horrid. That is all i have to say. Service, staff, breakfast was poor.
Clean, large room, quiet, air conditioning, wifi, excellent value, friendly staff Small reception area, no Kleenex, strange hole in corridor
the hotel was near the Milan Airport as advertised
room very nice, clean, starting from 05.15 goes bus to malpensa
Close to the airport. Good only for the connection flights. My room didn't seem adjusted for living: wet wall in the bedroom, strong smell of mould. The hairdryer didn't work.I Tryed to call the reception - the telephone didn't work either. Had to go myself with wet hair.The lady at the recep. Reacted strangely (as if it was absolutely normally). No excuses, of course. The maintanance guy brought me the new hairdryer at least. Quite poor breakfast. The shuttle to/from the ariport goes only within short periods in the early morning morning and late afternoon.
Great location and fantastic Italian restaurant only 2 minutes away. I booked 2 triple rooms only to find out that the hotel only has double rooms. Paid extra for 2 triples. Not pleased at all.
Close to airport Showers didn't work. Not the best beds. Internet did not work
Everything! Our family (8 people including two very young children) had to fly out of Malpensa Airport early morning. We arrived by bus to the airport from another city. Idea picked us up and brought us to the hotel and then in the morning returned us, free of charge, to airport for our return flight home. The food in the restaurant was great, the people who worked there were wonderful, the price couldn't be beat and the room accomodations were impeccable. Nothing!
Close to Milan Malpensa airport. Dinner ordered in the hotel restaurant was good. Free breakfast provided. Air conditioning didn't work in our room. The door didn't lock. WiFi was slow to the point of non-functioning. The hotel shuttle never picked us up from the airport.
Very good condition and modern building. Good location-close to the airport. Clean. Has all the amenities. Shampoos, soap, towels, TV, blow dryer. Friendly people. Air conditioning works good. Free shuttle to the airport and back. The shuttle driver was very helpful and friendly. Good breakfast in a large room with hot food and cakes and fresh fruit, coffee and tea. Friendly staff in the breakfast room. I would go again and stay longer.
Excellent value and location. The place was clean, beds are super comfy, and the food was decent. The staff are very helpful and courteous. We will stay again when flying thru Milan.
Free shuttle from and to the airport, very proximate to the airport location, friendly staff (which also speaks English), abundant breakfast, spacey rooms. No tea or coffee pot in the room, you have to call the reception to turn on the heating in the room
Very clean room, good staff, and great food at the bar.
We had an early morning flight out of Milan. It was so convenient to stay at the Sheraton located right in the airport. We had a lovely dinner at the restaurant the night before and retired early. It was so easy to leave the hotel in the morning and walk right to our gate. No travel to the airport which gave us a bit of extra time in the morning. The room was clean and comfortable and we didn't hear a single plane all night.
Clean, spacious room
Hotel is modern, good amount of English TV channels, if you can upgrade to get wifi and lounge do it! It is worth it! Location was great I literally walked only 5 minutes to depart in my flight. Train station is literally infornt of hotel. 20 min train to main city!!! ;) I did not like that you had to pay extra to use sauna and steam room
Location to airport Cleanliness Comfort of room Quiet Courteous staff The bar had an unusually full line up of drinks. Layout can require extensive walking between lobby and room Restaurant food was marginal which made its premium prices seem unreasonable. The card key was unusual for us and awkward for controlling interior lighting, etc.
Rooms were clean and staff was friendly and helpful
Nice soft bed ! (Isn't that what it's all about) Every 2 to 5 min a pressure pump would come on next door. I was at the end of a hallway, next to an electrical room.
Excellent restaurant, friendly staff, fast internet, clean and spacious rooms. Access to Airport, Railway station, and rental cars are the best. Room was rather noisy.
The location in Terminal 1 is superb! The cold tile floor in our room. The room & bathroom lighting. The bar area is uninviting and just blah.
Convenience to airport and trains, quality of facility and rooms, staff very helpful
This hotel is situated on the shore of Lago Maggiore. Beautiful view from the very good room. The restaurant is excellent. Its easy to get to Milan and the outlet near Milan from this hotel.Wi-fi is in the room, free parking. I will recommend this hotel to my friends.
The quiet location on Lago Maggiore. Beautiful views.
very nice location in front of the lake, with nice walk the staff did not speak English
Very friendly staff. Hotel beautiful located alongside Lake Maggiori with a lovely garden and bathing facilities. We really enjoyed our stay.
Outstanding location, overlooking the lake. An older building that has been refurbished inside to modern standards. Art work from local artisans adorned the walls. Free internet. Relatively isolated so not easy to get to any shops.
Very good location. Beautiful view to the lake. Had some problems with shower.
the most convenient parking the material of the artificial wooden floor
new hotel, clean and quite, close to the highway (& air port)
Very professional staff, very clean excellent breakfast None
Great location. Close to Maggiore, Orta and Malpensa
the hotel was new,clean,modern,and very comfortable. we asked for directions to Malpensa Airport and were given a printout---but in Italian.Since we don't understand Italian---we got really lost.A printout of directions in English would have been really helpful---since you do call yourselves an "airport hotel"
The stuff is very helpful and nice, very clean,good breakfast, good location, modern, free parking, comfortable room Very simple built, the A.C. did not work becuase it was still not summer , so the room was hot in the afternoon. Suitablefor businessmen, not very much romantic vacation, no facilities (Swimming pool, Spa, resturant
convenient location, near the motorway exit. Fifteen minute drive to Arona and the lake (large free car park at the lake). Excellent new trattoria (Trattoria della Comedie) on the opposite side of the road for an evening meal - everything was good about the stay
nice atmosphere Breakfast quality
That they accept pets! No restaurant facilities outside of breakfast hours. One does get hungry and would like to have something to eat in house without always having to go 'out' for lunch / dinner. Snacks would have been nice!
An excellent hotel to stay if flying from Milan Malpensa. We have used it before and gone back. Great Pizzeria along the road. Easy acess to Arona and Lake Maggiore. Clean, modern and comfortable. Would definitely use it again if the price was right. Nothing
good size room and bathroom, hotel staff very friendly
Modern hotel with motel-like style, friendly stuff and suitable for simple transit in and out Malpensa airport with own car The walls are too thin and not sound-proofed
The only way to reach the hotel - by car. They have that american motel-style building with the car park just in front of you room. Good place to stay before exprerience of Magore lake. everything was good
Ease of access and of parking. Rooms comfortable and quiet. Staff not really inerested in customers.
Nice staff, stylish design, new equipment, everything working The closest beach is in Arona - not guilteness of hotel, just a fact
the location was great for shopping. the room was large and well-equipped. breakfast was nice, but could have included more fruits, besides sweets and jams
Good location -close to bars, supermarket,shopping mall, motorway-, sufficient breakfast, very comfortable and clean room, free carpark.
Easy to find. Individual parking at the room door. Spacious room. Only very bright neon lights in the room.Not very cosy but for a few hours' sleep before going to the airport it was ok.
We came to hotel(motel) in evening. It was dark and first opinion outside was not so good. But when we opened the room door, we were pleased. Room was nice, clean and better than many rooms berofe. There was space in bathroom and good shower. Breakfast was ok and staff friendly. Own carparking to every room ++++.
Very affordable, clean, comfortable, and well-placed for flights out of MXP.
I have stayed several times at this hotel and find the staff to all be VERY friendly, helpful, and accommodating. Even the owner and his family are friendly to guests! The staff all speak good English and will help in any way. I will continue to stay there every time I fly through Milan.
Breakfast and the transportation service to the airport were the best. Super convenient and driver is super sweet! Somehow, there were a couple of maintaining workers coming in to my room, even though there was nothing wrong with it.
The staff were friendly and accommodation. Would prefer a softer bed. Not the best view
The free airport shuttle was very useful The colors in the room was drab. But as this is an airport hotel mostly for overnight stays, this may not be so important.
Location was perfect for Malpensa airport travelers . Rooms were amazing in quality, cleanliness and bed size (bed way larger than king)
Hotel was clean and located close to the airport I had a difficult time with the hotel shuttle. From the hotel website and information I saw that the hotel had an airport shuttle which was one of the main reasons I chose the hotel. I arrived late and then found out that the shuttle does not make regular stops and instead you have to call to arrange the shuttle for pick up. As an international traveler I did not have access to a phone and had to get assistance from another hotel shuttle. It ended up taking about two and a half hours from the time I arrived to get the shuttle to pick me up.
Close to airport. Promptness in everything. Shuttle to/from airport. Great bed, nice room, handy breakfast. Nothing to mention
Responsive and helpful staff. Shuttle to and from Malpensa. Better than average continental breakfast. Small but adequate single room.
The staff were very helpful. The rooms were clean and well appointed. The outside garden and balconies were inviting. I did not like the construction. I could not determine where the actual castle was located.
Really end of season no service at all. Very strange for a XXXXXL Not mentioned on site that wellness is closed
The breakfast buffet was very poor !
Lovely rooms and friendly staff. We were directed to an excellent restaurant for dinner. No restaurant yet, but see above.
The medieval atmosphere and the furniture TV not working, safe deposit not working, no slippers, the towels not changed for 3 days, no help for the luggage although there is no elevator.
Excellent facilities, and adding a pool and spa etc. Fantastic helpful and friendly staff, gourmet but unpretentious dining, and just wait till you see the light show in the gigantic shower. Luxurious bed, linens and decor. This is exactly where you want to be at the end of a long busy travel day. There is nothing l didn't like about this hotel.
The staff were very very friendly which made for a lovely relaxed stay Rooms could do with a bit of updating, although this is an ongoing project.
the personal service the location is quiet on a maun road in the area
We were not told that our room, although it did have a lake view, was over a bar. There was noisy revelling all night until about 3 AM. We got hardly any sleep and saw the headlights of every car that went by our room. It was a disaster!
Very good location, just behind the Duomo. Easy access to the Subway and main Milan areas. Room's are old and should be refurnished.
Beautiful location and staff were both attentive and friendly
Good three star hotel in a good location with Lake view rooms essential.Breakfasts poor as little or no variety.
Restaurant staff was very polite and responsive, breakfast was surprisingly rich is calories which is great. Lobby WCs for men were disguasting first of all because there were no real toilets but rather plain holes and smell was very very disappointing. Though I must admit that this is not a huge problem and cleanness everywhere else was acceptable.
good restaurant, nice old building very hard to find it
The location was beautiful and the I liked the fact it was a small family run business.
the view, and plentiful hot water location -unsuitable as we had no car
simple ,clean ,welcoming, food at the restorant ventilation/aircondition would be nice .
The food was excellent Too basic
the view we had of the mountains that was it there was no tea and coffee facilaties in room breakfast was just bread and coffee slice of cheese and ham no cereal not your standard buffet and we were locked into hotel on our first night at 11.30pm and had to ask for keys to get in other nights not impressed at all.
The helpfulness of the lady at reception was the key issue that made my stay a happy experience. Also the view from my veranda was stunning. Also the garden was well managed and I liked the sustainable growing of food and their own supply of eggs and fruit and vegetables. The sound proofing of the rooms should be improved as it was possible to hear clearly movement of the guest next door.
nature absence of tv, telephone
Beautiful stay with magnificent room with the best view! Watched the biggest storm roll through with the most spectacular sound and light show on earth! Better than staying in Como proper! Just don't rely on internet working but hey, shouldn't spend so much time on it anyway!
View of the lake Rooms were a bit dirty dirty
View Restaurant not open in the evening
Very nice area. Great little restaurant in the campground next door. Too far from the airport, a 55 km drive. Needed to rent a car to get to hotel. When we got there, no phone or internet service was available in the room or hotel.
The wiev The price at the room was higher on the website than what you should pay, if you came in from the street. We paid 80 Euro a night and other people gave 70 Euro.
Very close to the airport which was perfect since we had an early morning flight the next day. The place was very clean and perfect size for 2 adults and 1 child. Reception employees were very nice and helpful. Quite far from Milan if you are trying to visit the city, but perfect for what we needed (close to the airport).
Great staff. Everything we ask for they said yes and made the stay great
My business partner and I travel a lot, so we see varying quality. We are starting a new business and are on a budget. We were so impressed with this hotel that we introduced ourselves to the manager and told him so. It is clean, crisp and light. The members of staff we encountered were friendly and helpful. The room designs are funky and clever (eg the swivelling desk!) and interesting. We would certainly stay here again and would be pleased to recommend it.
The rooms here are stylish and comfortable, while rather small. Dirty dishes and glasses were left in the cafe overnight.
Close to the airport. Breakfast quantity good! Very good help from waiter at the breakfast buffet. Wifi good strength. Rooms not very clean but clean enough. The walls looked like someone spilled something. Shower leaked all over the floor. Bathroom no exhaust venting. Cappuccino from machine not so good.
Good breakfast, great location and kind staff. Fitness studio could use some free weights.
The desk staff was ncompetent
Great location, close to mxp. As for an airport hotel, the restaurant is decent. There is a 12€ charge per person for breakfast, so the low price may seem attractive but add that if you are planning to eat. Otherwise, clean, comfy and ok in general for a night before a flight stay.
The staff are extremely friendly and very helpful!
It was wonderful
no free internet in the rooms
The room was very poor planned. The bathroom doors were teaching the bed. The service at the restaurant was very poor. We had to ask for everything separately, even if it is customary to bring oil or vinegar with the salad or parmiggiano wsith the minestrone.
Beds were fine, food decent and for a one night airport stay it was a good value. Did not realize how far it was from the airport - couldn't easily find that detail when booking online. Waited 40 mins at shuttle pick up location and had to call 3x to get pick up. Van driver was editing the contacts on his phone while he was driving and drove like a maniac.
Very good and fast reception,best value for money and good free of charge transportation from-too malpensa airport