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Excellent friendly staff, beautifully kept hotel.
The room was nicely done and comfortable
The staff were very helpful and the rooms, breakfast were to a very high standard. I would have really liked to be able to have my evening meal at the hotel.
Comportable, friendly atmosphere. Good breakfast. Lacked lounge/sitting area to enjoy others company and have a drink.Seemed very late completion of daily cleaning/bed making.
The service provided by Ele whilst we were there was outstandingly good, the room was immaculately presented and the bedding and towels were of a high standard. Please pass on our thanks to Ele. The only minor complaint would be the lack of adequate pressure to the hot water supply to the bath in Room 7 - it takes over half hour to fill to around 6 inches deep.
The hotel was lovely, very unique and quirky! None
Service of staff was very personalised and their attention to detail was very obvious. Everyone was really friendly and the room very comfortable. No bad points although the bathroom was small.
Each room was extremely tastefully decorated in a beautiful style. The staff were extremely helpful and friendly.
The "nothing is too much trouble" outlook of the staff, the quality of the decor and the location (good access to the main features of southsea)
Confortable Bed, good shower No Mirror near a plug
friendly staff, comfortable, nice clean room. great view, excellant breakfast
Friendly and accommodating staff,nothing was too much trouble.The evening menu is good.
I enjoyed the food and friendly staff the room was nice and warm being we booked for winter. none
Staff were really friendly and helpful, had good local knowledge and made us feel at ease None
location and friendliness of staff very good breakfast rather small room
Excellent staff, brilliantly run family hotel
Very pleasant, staff very helpful and friendly. bathroom probably needs some regrouting looks a bit tired.
friendly service and comfortable atmosphere
secure family run atmosphere a group of people coming back after drinking, which were very noisy at about 2am.
Location and free parking made it ideal for our weekend. The cleanliness and comfort were first class. The staff were extremely pleasant and the food served was smashing. We would definately go again.
Excellent continental breakfast served in a very pleasant dining room (accross the road in Florence House - Somerset House doesn't have either a reception or dining room). Comfortable beds We were give a large ground floor room with a huge bed and large bathroom. In spite of the size of the bathroom there was no bath and the toilet was was in a seperate microscopic cubby hole (I couldn't sit down on the loo and close the door!) We requested a move to another room after the first night and although this was much smaller it was very comfortable. The reality is that both Somerset House and Florence house are little more than glorified B&Bs and at £120/night are over priced.
The family (2 adults, 3 children - 9, 9, 7) shared two rooms during our stay - both beautifully furnished yet with their own distinct style. Attention to detail was marked and the children loved the range of quality conserves available at breakfast. The beds could well be the most comfortable we've ever slept in. Evidently 'boutique' can still be child friendly. Wonderful Sharpen your parallel parking skills - the roads around the hotel can be rather narrow and finding a space a little tricky
Fabulous room, friendly staff.
The service was terrific. It was nice and quiet (always a plus.) And the breakfast was stellar. Additionally, it was nice to have a place to park our Land Rover Behemoth. I'd recommend adding a small table to the room - we had to snag the occasional table from the hallway to have somewhere to put our laptop. And more space to put things in the washroom would not go amiss.
No good points as we refused the small room with two chairs so called a suite Manager agreed with us to find alternative accomadation. then charged us the full amount for the room £120.00......very disapointed !!
The rooms we're amazing. Comfortable and cosy. With great facilities. I have no complaints at all.
Good price for 3 of us and we could take our labrador with us. Didn't like the glass door into the on-suite. Noise transferrance from other rooms.
The location of the hotel was excellent for my visit The tv kept switching off after 10 mins, couldn't get the internet except with staff's help and this completely ruined my website translation business for those three nights causing me loss of money (the wi-fi alternative in the lobby didn't offer me the privacy I needed), the room was over-heated inspite of lowering the temperature, the pillows were too small, there was a group of Bulgarians who checked out on the last night and they were so boisterous they kept banging doors between 2.30am and 4am it was a nightmare
Staff, bfast, first impressions and location Room, plaster work, upkeep of room
Nice central location, but room was smaller than I expected. Bathroom was very cramped even for someone my size (I'm under 5 foot). Size of bathroom.
Had to collect towels and pillows from reception as no one was available to bring them to our room. Quality of the room was poor.
Leaving the hotel Rooms to small , only one small towel , evening meal and breakfast was very poor
Location was good Rooms very small, toilet almost unaccessable for a six footer.
Noise from other residents in night hours
it was a good stopover hotel in a good location. I left a ladies cream zip up fleece top in room 403. please could you arrange for it to be posted to me - Heather Tilley, 26 Kings Avenue, Carshalton, Surrey, SM5 4NX.
Room very clean, staff very helpful Bed was very hard.
The hotel is cery nice but the noise that I have during the night as my room was in the first floor
Good value basic accommodation, which is what I was looking for and expected. Gunwharf Quay area was lovely - wish I could have spent more time there. Didn't like too much the local bars en-route to main town which was in local vicinity.
Noisy Hovercraft Terminal nearby & associated announcements starting at 6.00am
Nice location, friendlt and helpful staff. None
We always look forward to using your hotels. They are always welcoming and the staff are very proffessional. Rooms are always kept in good order and shower is always good. The only thing we find is that the restraunts attached to the hotels are not always up to standard with service. Not all but certainly some.
Informative helpful staff Room to hot at night even with the window open which led to a poor nights sleep
Big room.good tv channel coverage No toiletries included
The improvements to the hotel and dining area are lovely. Very impressed with staff, especially the young blonde waitress who greeted us each mealtime with a smile, asking how our day had gone. Well done
Very comfortable stay at the Marriott. Staff were very helpful and polite. We even got a bottle of wine, fruit basket and chocolates in our room as it was our anniversary which was a lovely surprise. Would recommend.
Excellent sized room & bed. evening meal included None
Staff is very friendly. The pool is quite small and the jacuzzi was broken.
ease of access, parking, catered fopr gluten free diet n/a
Location of the hotel was a little far away to local amenities and some more tips on Taxi companies to use would have been helpful.
the rooms were comfortable. the swimming pool and sauna was relaxing.the showers temperature and force of water was very good.
I got the food to eat in the hotel. That's the only point I can think of. I ordered a muffins in the cafe coffee day counter and I was served two day old muffinn to me Room Heater was not working when I entered the room and I was never told when I was making a booking that room heater will not be available in the summer season. this caused me lot of inconvenience as I went alongwith with my wife and a kid(5 months old). And I was literally shocked by this incident.Please please intimate people what you will offer and what you will not beforehand so that visitor can make decision accordingly whether to stay in your hotel or not
The hotel is well located and easy to find. The staff were friendly and helpful - no problem when I asked for a later checkout. Would stay again.
We thoroughly enjoyed our stay and were in awe over your leisure facilities,and we will most defonatly stay again No bad points
Hotel has a pool and was easy to find and had plenty of parking spaces. Staff were friendly. Breakfast was included in the price Powerful hairdrier provided. The bed was comfortable. The pool is small and quite claustrophobic - an odd shape to accomodate more than 2 adults wishing to swim careful 'lengths'. The jacuzi was noisy and intrusive and I didn't find the swim a relaxing experience - a great shame.
breakfast! the chef went out of his way to accommodate me willingly.
Restaurant and lounge bar area environment very comfortable with the staff very helpful. Bedrooms were in need of refurbishment. No air conditioning in rooms. Bathroom fittings in poor condition. Not the standard expected or seen previously from Hilton Hotels. Being mostly on one level, had a long walk to bedroom. Disappointed not to have breakfast, but could not justify the cost of £16.50 per person extra.
The room,staff,food,very comfortable bed,all in all first class No complaints at all
It was nice and comfortable. A little bit too far from the town centre. Needs a little bit more dust cleaning.
Room absolutely stunk of stale cigarettes. There was a sign on the door saying it was a smoking room but housekeeping staff in the corridor told us that this no longer applies. However, the room smelt so strong of cigarettes and there was an ashtray in the room. Smell had tried to be masked with air freshener but this made the overall smell worse. We only stayed 1 night to quickly get ready for and attend a wedding otherwise I would have asked for a change of room.
None Greeted by beer glass and rubbish on the reception steps.Told on arrival that the room telephone was not working and an offer made to move us to an alternative hotel but no apology. Room ridiculously far away from reception. Bathroom was grubby. No crisps, peanuts or similar snacks available at bar.
The comfortable bed!! Only a small point but I get irritated by small extra charges (bottled water in the room and car park). If you had charged an extra £4 for the room I still would have booked it, but I would have left without the feeling of penny pinching on the part of the hotel.
Price - Summer Offer for 2 nights bed & breakfast. Our room was upgraded to deluxe. Excellant breakfast. No lift.
Breakfast Awful decor, rust in bath, horrible smell in place
very nice and cool place,we love it!!!
Really super, great value, great situation. the wet room was not correctly designed and we permanently had a wet bathroom floor. very poor selection of sky programmes only news and sport and only 4 terestrial channels not even channel 5!
quality of room was very good, the breakfast was better than most hotels i have stayed in,very handy location to get on with your journey the cost of dinner
Nice location, good food, health club very good.
the shower the carpet
The staff were pleasent and helpful, The room was comfy and big. The food was delightful with an excellent choice of wines. although only a one night stay, you were made to feel special
The location. Room was very dusty and dirty (Not vacuumed properly). It was a luxury triple!!!
facilities offered at hotel and room itself was exceptional value for money a little too quiet perhaps
We had a lovely room, and an excellent meal and we really enjoyed the leisure facilities. We enjoed the whole experience.
Nice hotel with a good location in Southsea The showers in the bathrooms are under the level of the rest of the hotel
Breakfast Bar prices
Room was very poor, next to the lift that took for ever to arrive!
easy to find, pleasant room, helpful staff, excellent breakfast. thought chandeliers magnificent....
Very friendly and attentive staff, coping smoothly with 2 wedding parties as well as normal visitors Chaotic parking
we only stayed one night so it was just somewhere to sleep staff were very helpful room was cleanand comfy and we went on our way with a good breackfast inside us no complaints at all
the room was immaculate. staff were friendly and helpful.
The best location of the city. We had a good dinner there and very good breakfast. The rooms have different locations in the hotel and different prices. If you can, take the most expansive rooms to have a wonderful sea view, even if the rooms on the rearside are also very pleasant . A trip to the first part of the 20th century with modern comfort. No
Pleasant atmosphere, good food.
The staff were all friendly. The room was large and comfortable and the food was of a high standard. nothing
It was clean, decorated very nicely, quiet, smelt nice and parking was easy. I would rather have had the breakfast facilities in our part of the building - had the weather been awful it would have been not very nice to cross over to the other building for breakfast. There was no hotel information in our part of the hotel either.
The hotel is situated in a good position. It was bright and clean and the breakfast was good. We arrived at 2pm as stated on the internet but in reception it says check in 3pm. We did not want feather pillows as we had requested. This was not done till we checked into the hotel. The grouting on the bathroom floor kept coming off as we walked.
the room we had was very spacious and nicely furnished shower leaked and fittings were poor. Toilet was very small & cold! door to our room was not very secure + large gap so anyone could see through.
The rooms were very attractive, very individual and well appointed. Greeting on arrival was somewhat muted. We didn't realise that we would be staying in the 'annexe' - it didn't matter in the end but would have been nice to be told earlier than when walking across the street. Bathroom a bit small-shower was good.
Very Friendly and courteous staff. Excellent Breakfast. Felt the room was a bit small.
Very friendly staff and exellent breakfast
Staff were polite, helpful and had good knowledge of surrounding area. Rooms were bright and airey with good decor and en-suite. Rooms were made to look bigger on the website than they actually were. No indication of when the rooms were going to be cleaned was given until they actually wanted to clean them.
Friendliness of staff, cleanliness of hotel and good choice of breakfast. Having parking capacity helps as hotel is situated in small backstreets just of the main promenade and space is restricted. The standard double room is on the small side and more what you'd expect in a B&B establishment (although it was clean and well furnished). The sink in the en-suite bathroom was tiny and difficult to use.
Friendly and helpful staff. Luxurious and large bedroom.
Lovley personal service run by 2 top people
The service They change the soap each day even though it is not all used.
Everything was excellant apart from the price Too pricey for the location
A very nice small hotel, excellent service, excellent room Some fittings in the bathroom were not working, but the hotel did point these out, Very disapointed to find no coffee/tea facilities in room, very poor for a hotel charging such high rates.
The room was beautiful, the spa bath was a lovely luxury, and the staff were very friendly! No in-room coffee/tea making facilities. It was possible to get it with room service but that would cost. After paying £150 a night, i thought it a bit much to be charged extra for a cuppa in the room!
Comfort, peace and quite and very friendly staff. Not having a restuarant.
the room and attention to detail the location needs to be on the seafront and is wasted where it is
Excellent, lovely, cosy hotel. Nice room, very warm atmospere. Very difficult to find, no elevator.
The large bath set in the floor of the room was lovely and so was the breakfast. I had a wonderful rest to be ready for a very important day's business in Portsmouth.
Our room was very nice - comfy bed, great shower, lovely furnishings. Location was odd - residential with very little parking and few nearby restaurants; our room was at the top of four flights of stairs, the staff offered several times to assist with bags so it is not a big problem but something to be aware of.
The hotel was very clean The temperature on the shower was impossible to control
Breakfast goood, tasty and staff were excellent. Bed comfortable, pillows nice. Position fine. Greeting by manager/owner cool to the point of awkwardness. Also, arrived back after dinner before midnight to be greeted by same person who made us feel like intruders - not very welcoming. Bath is hip bath - so, 50% economy/energy wise, 50% less comfortable for weary road traveller. Lack of toiletries didn't help. No bar added to lack of relaxation factor.Photographs didn't match reality. Smelt like 1950's boarding house, cabbage-Y.
Good clean room The owner of the hotel was very offhand
Very agreeable and friendly hotel staff None
Attractive,clean large guest house with helpful owner/manager. Excellent value for money None
People were very nice and the house was wonderful
An excellent, very large, room and good breakfast with friendly and efficient service. The location is also convenient for shops and other facilities. Lack of car parking facilities.
Excellent hosts, good position, very clean and comfortable. Very willing and helpful
excellent guest house owners were very friendly an welcoming lovely comfy beds superb breakfast would recommend the retreat as a great place to stay
Such a warm welcome. Excellent value for money.
Friendly owner who went out of his way to make us welcome and very comfortable room.
Very friendly staff The room I stayed in had a very pink theme, and did not like the fact that smoking was allowed in the shared living room.
Such a well run operation. Made to feel very welcome and at home. No complaints at all
the rooom was a good size with nice decor, freeview television and a power shower. only one hairdryer to share between the rooms.
Friendliness and cleanliness
Friendly people and a good breakfast Afraid to open our bottle of wine in our room in case we spilt anything on the light carpet/bedding
Hospitality and cleanliness
The couple knew a lot about the area and were always on hand for any questions
the friendly atmosphere, and the cleanliness of the accomodation.. Also, the choise of breakfast menus was a bonus Very busy road it was on, but adequate parking available,and advised by owners of lovely walks within easy reach of the hotel.