Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
9.0 "World class service."9.1 "91% found the
staff to be very friendly ." 9.0 "90% said thereception staff was great ." 7.8 "78% thought theservice was very professional ." 8.1 "81% werehappy with the room service ." -
8.9 "Location is great."9.1 "
Great parking , according to 91%." 8.9 "Easily accessible by car , said 89%." 10.0 "100% thoughtparking was inexpensive ." -
5.9 "Rooms are ok."
-
5.8 "Internet is average."
-
5.3 "Breakfast is mediocre."5.0 "
Breakfast prices were ok , according to 50%."
Overall Rating
-
8.9 "Location is great."
-
8.7 "Great service."8.8 "88% found the
staff to be very friendly ." 9.2 "92% said thereception staff was great ." -
8.1 "Food is delicious."9.5 "
Yummy desserts , said 95%." -
7.4 "Good cleanliness."7.4 "74% said
rooms were clean ." -
6.5 "Average comfort."6.9 "
Beds were acceptable for 69%." 5.3 "For only 53%, thenoise level was all right ." -
6.0 "Rooms are ok."6.9 "
Beds were acceptable for 69%." -
5.1 "Breakfast is mediocre."
Overall Rating
-
9.2 "World class service."9.2 "92% found the
staff to be very friendly ." 9.2 "92% said thereception staff was great ." -
8.9 "Location is great."
-
7.9 "Good pool."
-
7.2 "Good cleanliness."7.3 "73% said
rooms were clean ." -
6.7 "Average value."5.0 "
Breakfast prices were ok , according to 50%." -
5.4 "Rooms are ok."6.7 "
Beds were acceptable for 67%." 6.3 "Only 63% saidrooms were big enough ." -
5.3 "Breakfast is mediocre."5.0 "
Breakfast prices were ok , according to 50%."
Overall Rating
-
9.1 "World class service."9.3 "93% found the
staff to be very friendly ." -
9.1 "Terrific location."
-
7.5 "Good amenities."7.2 "72% thought the
building was wonderful ." 7.3 "73%enjoyed the lobby entrance ." -
7.0 "Good vibe."
-
6.1 "Rooms are ok."
Overall Rating
-
9.1 "World class service."
-
5.7 "Average comfort."
-
5.4 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
10.0review from
Friendly and accommodating staff.Nice having the shuttle from the hotel available.
-
8.0review from
We had very little interaction with the staff. We checked in and the gentleman was helpful and polite. When you got to our room the key did not work and there was an employee walking by that used a master key to open it for us. The floor was wet by the a/c unit and the remote batteries were old and the remote did not work properly. We told the man at the front desk upon check out and he made sure to write down what we had told him and he thanked us for the info. Remote for tv didn't work properly and the floor was wet need the a/c.
-
7.1review from
Friendly staff had some trouble with guests - the hotel was overrun with Tweens and parents Computer was down at checkout still haven't gotten a receipt
-
7.7review from
Everything was very good for my young daughter and myself during check-in. The desk staff were very polite (and quite hilarious) and we were off to a great start. Room was comfortable and well furnished. We slept rather comfortably and were off early the next morning. 99% good with one moment of terribleness bringing down the review. In their defense, I'm a tall person and I barely noticed it. There are 2 corner shelves in the shower and the upper one is pretty high. And that is where I saw the nasty, old, half bar of soap, complete with hair on it. Gross. Someone short wouldn't be able to see it and I get that. Can't clean what you don't see, and with everything else being in good order it was just a simple oversight. But YUCK. And the air conditioner sounded like an aircraft carrier. Whoa. Loud. Luckily it was a very mild night and it only kicked on a couple times.
-
9.1review from
The lobby, bar, sitting area, and room were very nice. The front desk staff was very helpful. We loved being able to check in prior to arrival as well. The kids loved the cookies! The location felt safe and was an easy drive to St Louis. Loved the zoo! We'd definitely stay again! The only improvement we would've liked was a continental breakfast.
-
5.4review from
Dirty blanket In the closet and had to change the battery in the smoke alarm at 2 am and the front desk never offered to have someone help
-
10.0review from
I loved the cookie they give you on check in and the service was fantastic! I don't have any complaints!
-
5.0review from
The staff at the front desk were friendly and professional. I like the free waters in the room and workout facility. I also liked the free fruit and earphones the hotel provides in the workout facility. The first morning I was there one of the female housekeepers walked into our room without knocking. The only thing she said was sorry and left. So when housekeeping finally came and cleaned our room while we where gone we came back to a bed that had blood stained on the sheets. Neither one of us where bleeding and we had been gone all day. I also like the cookies the hotel provides, but when I bit into one I had a long piece of hair in it. I had just went down and got the cookies from the desk. Also the bubbles in the hot tub where not coming on when we turn the nob.
-
10.0review from
Friendly and accommodating staff.Nice having the shuttle from the hotel available.
-
8.0review from
We had very little interaction with the staff. We checked in and the gentleman was helpful and polite. When you got to our room the key did not work and there was an employee walking by that used a master key to open it for us. The floor was wet by the a/c unit and the remote batteries were old and the remote did not work properly. We told the man at the front desk upon check out and he made sure to write down what we had told him and he thanked us for the info. Remote for tv didn't work properly and the floor was wet need the a/c.
-
9.1review from
The lobby, bar, sitting area, and room were very nice. The front desk staff was very helpful. We loved being able to check in prior to arrival as well. The kids loved the cookies! The location felt safe and was an easy drive to St Louis. Loved the zoo! We'd definitely stay again! The only improvement we would've liked was a continental breakfast.
-
10.0review from
I loved the cookie they give you on check in and the service was fantastic! I don't have any complaints!
-
7.1review from
Friendly staff had some trouble with guests - the hotel was overrun with Tweens and parents Computer was down at checkout still haven't gotten a receipt
-
7.7review from
Everything was very good for my young daughter and myself during check-in. The desk staff were very polite (and quite hilarious) and we were off to a great start. Room was comfortable and well furnished. We slept rather comfortably and were off early the next morning. 99% good with one moment of terribleness bringing down the review. In their defense, I'm a tall person and I barely noticed it. There are 2 corner shelves in the shower and the upper one is pretty high. And that is where I saw the nasty, old, half bar of soap, complete with hair on it. Gross. Someone short wouldn't be able to see it and I get that. Can't clean what you don't see, and with everything else being in good order it was just a simple oversight. But YUCK. And the air conditioner sounded like an aircraft carrier. Whoa. Loud. Luckily it was a very mild night and it only kicked on a couple times.
-
5.4review from
Dirty blanket In the closet and had to change the battery in the smoke alarm at 2 am and the front desk never offered to have someone help
-
5.0review from
The staff at the front desk were friendly and professional. I like the free waters in the room and workout facility. I also liked the free fruit and earphones the hotel provides in the workout facility. The first morning I was there one of the female housekeepers walked into our room without knocking. The only thing she said was sorry and left. So when housekeeping finally came and cleaned our room while we where gone we came back to a bed that had blood stained on the sheets. Neither one of us where bleeding and we had been gone all day. I also like the cookies the hotel provides, but when I bit into one I had a long piece of hair in it. I had just went down and got the cookies from the desk. Also the bubbles in the hot tub where not coming on when we turn the nob.
_S-image.jpg?crop=true&height=176&width=247)
_S-image.jpg?crop=true&height=176&width=247)
