Would you like to save as your currency permanently or for this visit only?
Very relaxed environment no
As we were staying a few days it was great to have a suite as more like a home away from home. Staff were very friendly and helpful.
The facilities where great - the receptionist at check in was not very friendly spoke to everybody but did not acknowledge me untill she handed the key, you can't get room service if you happen to forget to leave your breakfast menu at your front door and we booked the Superior Suite for our anniversary but felt like or in comparison to Hiloday Inn rooms this one is a Standard room.
The pool was great had it all to myself which was even better for laps. the room was comfortable and clean and they changed all the towels for the next day great service.
I thought the room was clean, tidy and pretty well set out, I thought being at the front of the building I would get noise from passing traffic or late night revellers from the Castle Tavern but to my surprise it was extremely quiet so top marks there. A small thing really but I didn't like the sofa it was too small and very uncomfortable when trying to watch TV.
very nice beautiful gardens not enough parking for hotel guests when functions are on
1. The staff, particularly those at the Reception desk, were always helpful, friendly, courteous and professional. 2. It is a well-run hotel, with happy staff. 3. Good food served in the restaurant and room service. 1. The lack of lift access from the Reception lobby to the rooms in the same wing. 2. There was a major discrepancy between the superior suite I had booked through booking.com and the standard room which the hotel had in their record of my booking. I was happy with the way the staff resolved this problem. I have drawn this to the attention of the Manager - you must not allow this sort of misrepresentation to continue!