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The pleasant welcoming staff and the quite extensive menu. Nothing at all.
Beautiful old building full of character. Lovely setting in Stockbridge, would stay there again if ever in that area. Staff helpful and pleasent. the bathroom sink was not cleaned on a daily basis and no cleaning products were available. After 4 days of shaving it was a bit gross. Little choice of beer if you are not a real ale fan and the wine was very over priced. Must be stressed that you book in for a meal if you wish to eat there, food is good and it is a very popular, being a resident doesn't guarentee a table
The welcome we received from the staff was excellent, our room was clean and comfortable and the food was very good. There weren't any bad points.
Friendly staff, comfortable bed Despite having booking confirmation from the internet the White Hart had not made a reservation for us (luckily they had a spare room available). Shower was dated and could have been cleaner.
Hotel staff were very helpful and friendly. Rooms were clean and comfortable. Breakfast was also good. I would stay again. Noisy walkway to rooms.
Quieter than expected, particulalry at night.
convenient location, easy parking, surprisingly quiet although it is on a roundabout, helpful and interested staff
staff were very obliging.It is like a family get together ! Food was good. outdoor area large. Rooms had charachter and we were very comfortable. We were offered a four poster room at no extra cost!!! It was lovely. Wide variety of visitors and age groups, ie. couples, fishermen, buisinessmen, tourists made the stay interesting. This is our second visit on our way to Dorset. Have recommended it . No extractor fan in bathroom.
clean freindly and good food the walls in the rooms were thin therefore you could hear everything from the next room
A warm and friendly welcome by the staff and first class service. A lovely location all adds to an excellent stay. Fully recommended.
coffee & tea in your room for your use great as we arrived at 1am.
Your Hotel was very friendly, clean and your staff were very attentive. Bar was very busy at times, felt the staffing level at these times were a bit down, causing embarrasment to your staff who were doing their best to support your guests and keep the beer flowing
Inability to deal with two complaints about the room adequately or to compensate for these
Friendly staff. Good food and excellent facilities.
The day staff were excellent and made us feel very welcome. A lovely modern feel to the hotel and room facilaties were excellent. A very comfortable stay at a good discounted rate. Not enough car parking spaces. Night reception not available to answer for room service, physically went to reception no-one at the desk. Resturant - Not a lot of room in the buffet area.
The reception staff were excellent. The drinks were expensive at the bar - £10 for 3 tea's and a coffee.
The staff were excellent. The food was very good, beautifully presented with a high level of cleanliness and comfort. I could not fault it.
breakfast cushions on the bed didnt look clean
Very good staff. Central location. Car Park
comfortable room, pleasant staff, excellent breakfast, convenient location for town our booking had not registered on their system despite my e-mailed confirmation, however it was dealt with efficiently on our arrival;disappointed with the swimming pool which was more akin to a child's paddling pool for one
Everything was OK, friendly staff, i was a bit surpriced, hotel s located near M27 motorway, but room was very quiet.Restaurant was also OK, i missed full english brekafast and more food in menu
Location. Central for Southampton and the University area The rooms were cold as background heating kept at 14 degrees celsius when no one in room and took a long time to heat up.
A great hotel would go back in the future lovely breaksfast a great location for shopping The smoke alarm going off at 3.30 am in the am by a person who was smoking where they shouldnt have been !! hope they got fined
all of my stay no english breakfast
Breakfast : Polite and helpful staff Restaurant in hotel could have been more seperate from lounge area No other restaurant close by
The location was very handy for us.
Fresh, clean, nicely decorated and good range of breakfast items. A warm bedroom and very clean bathroom. We were surprise that there was a limited choice of drinks in the room and no biscuits
Very expensive for an "overnight" hotel
easy to find and to use the restaurant at night offer a poor menu
the view from our window the breakfast wasnt as good as i expected, no pancakes!
very pleased with all areas of the hotel ,i have no complaints at all.
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
The high standard of service
No Air Con in room only a broken floor standing fan.
The whole experience - staff - accommodation - food N o
Noisy bar area with leaking roof
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
food in the restraunt was fantastic,staf were very friendly
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
Convenient for cruise Paying for car park
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
adam was very helpful breakfast price too high
ony the above, rudeness of a member of staff
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
Good location Quite basic rooms
helpful and friendly staff nothing
The garden was lovely, the room very comfortable and the staff very friendly. n/a
Free parking even though the car park was fairly small so there could be a problem at night.. The breakfast was fresh for a cooked buffet although limited to only one choice of eggs - fried. No nibblies (olives/peanuts etc) at the bar to accompany our wine although the bar girl did offer to go and ask the chef. The corridors were very creaky so we could hear all late night and early morning people.
Its location for exploring Winchester is perfect. It is not the easiest place to find, we got it on the second time round the one way circuit! The place is warm and welcoming. There was a hint of shabiness about the place; the counterpaine was stained, the wallpaper in our room peeling in one corner, the shower hose only partially secured to the wall, basin hot tap dripping...
location difficulty parking
Room was reasonable size and had ok views. Restaurant nice and breakfast ok. Poor treatment by reception when we found we had left some clothing behind. Difficulty in extracting car from over-crowded car park. Room, particularly bathroom, in need of revamp.
central location to explore Winchester nice layout and friendly Room was a bit chilly Car park was crazy
I liked teh friendly staff whow ere always willing to help plus particularly the on site parking which saved significant amount of parking. The lounge area was exteremly hot and stuffy in the early evening which made it an unpleasant place to sit.
Central location Car parking
Car parking was poor. Only just enongh spaces
room decorated very nicelly with luxury touches in a very nice refubrished 19 century wearhouse. Very nice coffee maker in the room, comfortable bed and the Italian food at the restaurant was great the hotel is part of a restaurant downstairs and have no proper lobby, looks more like a pub with rooms upstairs. The room was very hot but a very noisy fan provided. People coming from the restaurant stayed talking laudly and smoking under my room window until late hours, not ideal if you have to wake up earlier next day. Wireless internet did not work .
Staff were friendly, good having restaurant underneath the hotel. We arrived late so this worked out very well. Think that breakfast should be included within the rate charged for the room.
close to the red jet and cruise ports and good food T.V did'nt work, very hot in the room, no room service just a few things that if put right would make an excellant hotel
Smart modern rooms - very helpful staff - excellent food in restaurant Nothing - it was spot on
Very nice decor Much to noicy - My room was right above a very busy street
Well appointed room with modern decor. Spacious bathroom with good shower. Liked the finishing touches of bathrobes and slippers. All staff polite and attentive and would definetely stay again at the reduced rate of £100 per night. Had lunch in the restaurant and it was very good. Would recommend. Liked everything! Having Stayed in Southampton hotels before (but not this one) I think other hotelliers could learn from these standards of comfort and cleanliness. Perhaps price could include continental breakfast.
Excellent location for transit to cruise ships, rooms well presented, food of a high standard, staff relations good.
The staff were very helpful and friendly. The noise from traffic during the night
This hotel and the rooms are very nicely decorated. The beds are super comfortable. The bathroom design very well thought out. The staff is professional and very gracious. We were very pleasantly surprised upon checking-in and would not hesitate to return. The only negative would be the lack of air conditioning and our stay was during a "heat wave".
room, staff food nothing
Food was excellent. Staff were friendly and very efficient. Room was a very high standard and price was reasonable. No bad points
Good location for new forest area and we found the room excellent. all the staff were very pleasant . Food we found was too heavy with sauces but that was a personal choice. Would definitely use the Inn again when in the area
As described- lovely rooms, friendly service, well located. None
Excellent facilities, staff. Short stay but most enjoyable and will recommend to others
I most enjoyed the hospitality of the owners. I got a bigger room than that I'd booked. Nice restaurant and also nice breakfast.
Excellent Inn, with superb rooms, and the best pub food we have ever found. Good and helpful staff Bed a little soft.
Friendly and helpful staff. Very pleasant location with excellent pub attached for a quiet drink and also for dinner. Good pub food for the price and good beer. Rooms very comfortable and nicely decorated, also quite spacious. Room temeperature was perfect (although it was possible for guests to adjust it if necessary) - we were there in November. The included breakfast was excellent - a very good choice of traditional cooked food (including vegetarian) as well as pastries, cereals etc. My wife and I definitely plan to return for a longer stay. Very little, if anything, to complain about. The vegetarian dish that my wife ordered for dinner was a bit bland, but there were at least two other vegetarian dishes on the menu which may well have been better.
Friendly staff, clean and cosy rooms, good breakfast in lovely restaurant.
Food and menu choice was excellent and staff very attentive and helpfull. Fullers Hotel so beer choice very good. Large room so not crampted.
Excellent breakfast.Outlook from room of Cathedral and river was lovely
the history of the hotel because we stayed in the old part the bar shut too eairly
value for money and location was excellent
Friendly staff and nice large comfortable rooms. Windows in the room and bathroom were old and could do with replacing.
The people were pleasant and the meals and service in the restaurant were both very good. The bed was a king size bed however made up of two king size single mattresses of different heights of what seemed like at least an inch. This created a ridge line in the bed that made sleeping very difficult.
Breakfast Dinner was only fair
We had room 19 which had a wonderful view of the garden and river. The people were very nice and helpful with travel information. I understand the property is in the midst of a renovation so I write this with the understanding that this item will probably be taken care of in due course. The furniture was more than a bit shabby.
Receptionist was very helpful - showed us maps of Salisbury and trains stations etc
The overall comfort of the room and the close proximity to Salisbury General Hospital (where my course was held) and also to the city centre and cathedral. Unfortunately I forgot to pack my mobile phone charger and hair conditioner. I was disappointed when nothing could be done to help as spares were not held on site to borrow or purchase, so I had to walk to the closest out of hours store to purchase them.
Locaton, service, wine and great room service menu. That we only got to stay for one night and hadn't booked to stay longer!
Setting was lovely. Room was a good size. Staff were very efficient Given the hotel layout, I would have expected more advance special needs information
I thought the whole hotel was fabulous and the room that I stayed in was top class and very luxurious.
a wounderful place to stay 'excellent
beautiful grounds and amazing rooms and bath. very luxurious and accordingly high priced. we were upgraded to a very large suite and it was the largest hotel room (and bath) I ever seen.
Staff were very attentive but not overbearing. Beautiful room.
Ideal upmarket setting to do business Some relatively old style rooms
Attentive staff, nice welcome, excellent organisation of a wedding reception, good food, lovely large quiet room (Poplar), lovely common rooms and magnificent view. Lighting in room (Poplar) not well planned. Alcoholic drinks expensive.
Pleased that they had a separate room for diners in couples, and another for larger - and noisier - parties on a Saturday evening noit long before Christmas. Great bathrooms, lovely sitting room, pleasant bar
beautiful grounds. Roaring log fire in reception. We felt the evening meal was over priced.
Good atmosphere and staff friendly. Would have liked bar to stay open later and definately felt uncomfortable at the end as staff clearly wanted to lock up and go. Early closing in bar for residents
very beautiful OldEnglish style Hotel - loved it ! French and Spanish personel very friendly - a nice stay !
Dinner and breakfast in restaurant was excellent and well served. Rooms, which were in rear part of hotel, were clean but pretty basic!
This is a great hotel, in a charming town, with excellent facilities. The resturant was fairly priced and the food was fantastic !! Brilliant puds, and a good wine selection. Breakfast was also served in the resturant, and had an extensive selection of hot traditional breakfasts and cold items to pick at. The staff were all very friendly, and the room was tastfully decorated. We will make sure that we will be returning to this little gem.
the noise of high street you can hear very clear in the rooms facing the street
I thought the hotel was was very welcoming the staff most helpful. The servive and range of food in the bar waqs very good. it was alswo a building of character which we liked I though the timing of breakfast and dual locations a little confusing and the dining room breakfast ended to early.
The king size bed was extremely comfortable. The staff were friendly and helpful. There wasn't much left at breakfast in the way of cereals and fruit by 9.45 so went without.
The hotel was great for the business traveler. Warm and local feel not plastic and corporate.
Food could have done with a few vegetables
The White Star Tavern is in a great location for using as a base as everything is within walking distance. The hotel is spotlessly clean and the staff are friendly and helpful. Excellent breakfast menu with food freshly prepared. Looking forward to staying here again.
This is one of the most unique hotels that I have ever had the experience of visiting. The history of the property is fascinating - originally part of the White Star Line, to whom the Titanic belonged. The staff could not have been any more accommodating! This hotel is a keeper!
It was extremely handy for accessing our cruise ship at Gate 4 and served our purpose very well. Not quite the traditional hotel we expected but after initial surprise we found it to be comfortable and convenient for our purpose
Nothing Exceptionally noisy. Dirty linen. Had to go and find the receptionist in the bar. I cannot fathom how this place managed to get a 5 star rating. Perhaps I should have been warned by the "tavern" in the name.
Excellent decor and facilities ,partculary good bathroom. No
Nice Area bed comfortable. Overall good accomadation but a couple of staff were far too busy for the number of people, ie 15 minutes to check out, restaraunt fully booked when we arrived, bar person no idea where we sould park the car which is a major problem as you can only wait for two hours. Very exspensive ie £8 for a 250ml glass of Pinot which I think is ott. £5 for a bacon sarnie. All eating however was of a comparable price so take plent of money.
We were really inpressed with our room it was very clean, the bathroom was fantastic loved the shower. The hosts were very nice would go again hoping for a upgrade next time,
Extremely proffesional and friendly staff
Finding somewhere with a New Year's package was ideal, as 3 course dinner, bar tickets & breakfast were all included in the price
Excellent room, very comfortable. Ideal location.
pleasant and helpful staff and very clean with cheery decor! loved the extra snuggly blanket and pillows provided in the room, plus had lots of toiletries which was very helpful for those of us that do not want to check bags on the plane. :) the showerhead pressure was non-existent and light came through the curtains making it a little difficult for sleep but still generally good! kind of wish they did room service though!
food very good.staff very helpful.most important of all two minutes from all the shops.all happy. no.
To be honest, not very much.
Friendly checkin How can i comment if i do not use this space for complaints? I do not like your questionairre and am abandoning it.
Breakfast should of been included for the price of the room
The friendliness and helpflness of the staff - they volunteered information without even being asked, about where to go etc. N/A
It was convenient for attending a concert at the Guild Hall. Car parking! You should not have to pay to park at the hotel. Arrangements should be made for customers to stay free of charge.
Modern, clean and good value for money. Not really - rooms were simple but fine for what was needed and paid for.
Staff were friendly, location was excellent, breakfast was great!
The hotel was very clean and comfortable. The breakfast was first class. n/a
location,friendly staff and excellent service No lift
The staff were very friendly. Breakfast room back back up and running.
The hotel is in need of a refurbishment, and the receptionist was didn't bother to say goodbye upon my departure, merely taking the card out of my hand without saying anything or even looking at me. The heating didn't work in my first room, and the manager refused to give me a refund. There are also signs on the tap water warning that you cannot drink it- so take your own water. Other guests were also very noisy at night time, and I overheard one mention that he was almost arrested the previous night for running naked through Southampton. I would suggest that this hotel is more suited to that demographic.
Near city; warm in room; excellent breakfast; friendly staff Bathroom was cold - valve on radiator did not work; Hot water-only warm.
breakfast was excellent our room was on the end of the corridor, it was very cold, we had to ask for a portable heater.
It was very comfortable and friendly. Convenient to my personal needs visiting relations at the University, and offered 10% discount in a couple of nearby eateries. Easy to find and plenty of shops and bars nearby. The breakfast was a self service buffet and more than adequate. However, for the amount of staff that were around during the breakfast service I did feel that they could have been a little more forthcoming.
Bathroom window very high had to climb on basin to open and close. Extractor fan didnt work. Cold water tap labled not drinking. Suggest you remove cold water tank and have just mains water.
Overall the hotel was very good with excellent service. Good value. The shower was a little cramped and stairs would be difficult for older people
Ease of transport. Wonderful services and staff.
Available and reasonably conveniently sited for the airport You can't open the window at all without letting in the rain - and I was too hot
the big bed and mirrors the lifts were a little suspect
Very new, very contempory, staff friendly and efficient. Breakfast very expensive at £15 and not worth it.
lovely clean hotel, big open public spaces
Generally unimpressed... room wasn't cleaned properly staff were no on the ball,. Despite booking a late breakfast (which made school dinners look good) and late check out we were woken by chamber maid coming in our room at 8.45am. Duty manager refunded cost of breakfasts off our bill but we still wouldnt stay there again!
Spacious lobby, very professional and friendly staff, modern and clean hotel
Reception and bath room
It was a very plesant stay The price and value of your meals in the Resturant ,I think for the prices you change and the amount of food you get is not good enough. My husband and myself was only there for one night and actually did not intend eating in the hotel, But not knowing the area made it difficult to find anywhere to eat so decided to Treat ourselves and eat in the hotel only to find that they served the tinyest meals that we had ever seen. We feel when poeple have been traveling all day and need a dicant evening meal to get some thing so small is disgusting. It really put us off staying there again .We don't mind what we pay when we go away has this was a treat for our aniversary but we were both quite upset at this and felt it spoilt our stay.