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Friendly staff, comfortable bed Despite having booking confirmation from the internet the White Hart had not made a reservation for us (luckily they had a spare room available). Shower was dated and could have been cleaner.
staff were very obliging.It is like a family get together ! Food was good. outdoor area large. Rooms had charachter and we were very comfortable. We were offered a four poster room at no extra cost!!! It was lovely. Wide variety of visitors and age groups, ie. couples, fishermen, buisinessmen, tourists made the stay interesting. This is our second visit on our way to Dorset. Have recommended it . No extractor fan in bathroom.
A warm and friendly welcome by the staff and first class service. A lovely location all adds to an excellent stay. Fully recommended.
clean freindly and good food the walls in the rooms were thin therefore you could hear everything from the next room
Hotel staff were very helpful and friendly. Rooms were clean and comfortable. Breakfast was also good. I would stay again. Noisy walkway to rooms.
The welcome we received from the staff was excellent, our room was clean and comfortable and the food was very good. There weren't any bad points.
Quieter than expected, particulalry at night.
Beautiful old building full of character. Lovely setting in Stockbridge, would stay there again if ever in that area. Staff helpful and pleasent. the bathroom sink was not cleaned on a daily basis and no cleaning products were available. After 4 days of shaving it was a bit gross. Little choice of beer if you are not a real ale fan and the wine was very over priced. Must be stressed that you book in for a meal if you wish to eat there, food is good and it is a very popular, being a resident doesn't guarentee a table
convenient location, easy parking, surprisingly quiet although it is on a roundabout, helpful and interested staff
The pleasant welcoming staff and the quite extensive menu. Nothing at all.
The reception staff were excellent. The drinks were expensive at the bar - £10 for 3 tea's and a coffee.
Your Hotel was very friendly, clean and your staff were very attentive. Bar was very busy at times, felt the staffing level at these times were a bit down, causing embarrasment to your staff who were doing their best to support your guests and keep the beer flowing
Very good staff. Central location. Car Park
Friendly staff. Good food and excellent facilities.
The day staff were excellent and made us feel very welcome. A lovely modern feel to the hotel and room facilaties were excellent. A very comfortable stay at a good discounted rate. Not enough car parking spaces. Night reception not available to answer for room service, physically went to reception no-one at the desk. Resturant - Not a lot of room in the buffet area.
The staff were excellent. The food was very good, beautifully presented with a high level of cleanliness and comfort. I could not fault it.
Inability to deal with two complaints about the room adequately or to compensate for these
comfortable room, pleasant staff, excellent breakfast, convenient location for town our booking had not registered on their system despite my e-mailed confirmation, however it was dealt with efficiently on our arrival;disappointed with the swimming pool which was more akin to a child's paddling pool for one
breakfast cushions on the bed didnt look clean
coffee & tea in your room for your use great as we arrived at 1am.
all of my stay no english breakfast
Fresh, clean, nicely decorated and good range of breakfast items. A warm bedroom and very clean bathroom. We were surprise that there was a limited choice of drinks in the room and no biscuits
easy to find and to use the restaurant at night offer a poor menu
Breakfast : Polite and helpful staff Restaurant in hotel could have been more seperate from lounge area No other restaurant close by
Location. Central for Southampton and the University area The rooms were cold as background heating kept at 14 degrees celsius when no one in room and took a long time to heat up.
A great hotel would go back in the future lovely breaksfast a great location for shopping The smoke alarm going off at 3.30 am in the am by a person who was smoking where they shouldnt have been !! hope they got fined
Very expensive for an "overnight" hotel
Everything was OK, friendly staff, i was a bit surpriced, hotel s located near M27 motorway, but room was very quiet.Restaurant was also OK, i missed full english brekafast and more food in menu
The location was very handy for us.
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
very pleased with all areas of the hotel ,i have no complaints at all.
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
No Air Con in room only a broken floor standing fan.
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
The high standard of service
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
Noisy bar area with leaking roof
The whole experience - staff - accommodation - food N o
the view from our window the breakfast wasnt as good as i expected, no pancakes!
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
adam was very helpful breakfast price too high
ony the above, rudeness of a member of staff
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
food in the restraunt was fantastic,staf were very friendly
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
Convenient for cruise Paying for car park
Free parking even though the car park was fairly small so there could be a problem at night.. The breakfast was fresh for a cooked buffet although limited to only one choice of eggs - fried. No nibblies (olives/peanuts etc) at the bar to accompany our wine although the bar girl did offer to go and ask the chef. The corridors were very creaky so we could hear all late night and early morning people.
The garden was lovely, the room very comfortable and the staff very friendly. n/a
location difficulty parking
Central location Car parking
I liked teh friendly staff whow ere always willing to help plus particularly the on site parking which saved significant amount of parking. The lounge area was exteremly hot and stuffy in the early evening which made it an unpleasant place to sit.
helpful and friendly staff nothing
Its location for exploring Winchester is perfect. It is not the easiest place to find, we got it on the second time round the one way circuit! The place is warm and welcoming. There was a hint of shabiness about the place; the counterpaine was stained, the wallpaper in our room peeling in one corner, the shower hose only partially secured to the wall, basin hot tap dripping...
central location to explore Winchester nice layout and friendly Room was a bit chilly Car park was crazy
Room was reasonable size and had ok views. Restaurant nice and breakfast ok. Poor treatment by reception when we found we had left some clothing behind. Difficulty in extracting car from over-crowded car park. Room, particularly bathroom, in need of revamp.
Good location Quite basic rooms
Excellent location for transit to cruise ships, rooms well presented, food of a high standard, staff relations good.
Well appointed room with modern decor. Spacious bathroom with good shower. Liked the finishing touches of bathrobes and slippers. All staff polite and attentive and would definetely stay again at the reduced rate of £100 per night. Had lunch in the restaurant and it was very good. Would recommend. Liked everything! Having Stayed in Southampton hotels before (but not this one) I think other hotelliers could learn from these standards of comfort and cleanliness. Perhaps price could include continental breakfast.
This hotel and the rooms are very nicely decorated. The beds are super comfortable. The bathroom design very well thought out. The staff is professional and very gracious. We were very pleasantly surprised upon checking-in and would not hesitate to return. The only negative would be the lack of air conditioning and our stay was during a "heat wave".
Staff were friendly, good having restaurant underneath the hotel. We arrived late so this worked out very well. Think that breakfast should be included within the rate charged for the room.
Smart modern rooms - very helpful staff - excellent food in restaurant Nothing - it was spot on
The staff were very helpful and friendly. The noise from traffic during the night
close to the red jet and cruise ports and good food T.V did'nt work, very hot in the room, no room service just a few things that if put right would make an excellant hotel
room decorated very nicelly with luxury touches in a very nice refubrished 19 century wearhouse. Very nice coffee maker in the room, comfortable bed and the Italian food at the restaurant was great the hotel is part of a restaurant downstairs and have no proper lobby, looks more like a pub with rooms upstairs. The room was very hot but a very noisy fan provided. People coming from the restaurant stayed talking laudly and smoking under my room window until late hours, not ideal if you have to wake up earlier next day. Wireless internet did not work .
Car parking was poor. Only just enongh spaces
Very nice decor Much to noicy - My room was right above a very busy street
Good location for new forest area and we found the room excellent. all the staff were very pleasant . Food we found was too heavy with sauces but that was a personal choice. Would definitely use the Inn again when in the area
Food and menu choice was excellent and staff very attentive and helpfull. Fullers Hotel so beer choice very good. Large room so not crampted.
Excellent facilities, staff. Short stay but most enjoyable and will recommend to others
Friendly staff, clean and cosy rooms, good breakfast in lovely restaurant.
Friendly and helpful staff. Very pleasant location with excellent pub attached for a quiet drink and also for dinner. Good pub food for the price and good beer. Rooms very comfortable and nicely decorated, also quite spacious. Room temeperature was perfect (although it was possible for guests to adjust it if necessary) - we were there in November. The included breakfast was excellent - a very good choice of traditional cooked food (including vegetarian) as well as pastries, cereals etc. My wife and I definitely plan to return for a longer stay. Very little, if anything, to complain about. The vegetarian dish that my wife ordered for dinner was a bit bland, but there were at least two other vegetarian dishes on the menu which may well have been better.
I most enjoyed the hospitality of the owners. I got a bigger room than that I'd booked. Nice restaurant and also nice breakfast.
Excellent Inn, with superb rooms, and the best pub food we have ever found. Good and helpful staff Bed a little soft.
Food was excellent. Staff were friendly and very efficient. Room was a very high standard and price was reasonable. No bad points
room, staff food nothing
As described- lovely rooms, friendly service, well located. None
value for money and location was excellent
the history of the hotel because we stayed in the old part the bar shut too eairly
The overall comfort of the room and the close proximity to Salisbury General Hospital (where my course was held) and also to the city centre and cathedral. Unfortunately I forgot to pack my mobile phone charger and hair conditioner. I was disappointed when nothing could be done to help as spares were not held on site to borrow or purchase, so I had to walk to the closest out of hours store to purchase them.
We had room 19 which had a wonderful view of the garden and river. The people were very nice and helpful with travel information. I understand the property is in the midst of a renovation so I write this with the understanding that this item will probably be taken care of in due course. The furniture was more than a bit shabby.
The people were pleasant and the meals and service in the restaurant were both very good. The bed was a king size bed however made up of two king size single mattresses of different heights of what seemed like at least an inch. This created a ridge line in the bed that made sleeping very difficult.
Receptionist was very helpful - showed us maps of Salisbury and trains stations etc
Breakfast Dinner was only fair
Excellent breakfast.Outlook from room of Cathedral and river was lovely
Friendly staff and nice large comfortable rooms. Windows in the room and bathroom were old and could do with replacing.
The White Star Tavern is in a great location for using as a base as everything is within walking distance. The hotel is spotlessly clean and the staff are friendly and helpful. Excellent breakfast menu with food freshly prepared. Looking forward to staying here again.
Excellent room, very comfortable. Ideal location.
Finding somewhere with a New Year's package was ideal, as 3 course dinner, bar tickets & breakfast were all included in the price
Extremely proffesional and friendly staff
It was extremely handy for accessing our cruise ship at Gate 4 and served our purpose very well. Not quite the traditional hotel we expected but after initial surprise we found it to be comfortable and convenient for our purpose
Excellent decor and facilities ,partculary good bathroom. No
We were really inpressed with our room it was very clean, the bathroom was fantastic loved the shower. The hosts were very nice would go again hoping for a upgrade next time,
Nothing Exceptionally noisy. Dirty linen. Had to go and find the receptionist in the bar. I cannot fathom how this place managed to get a 5 star rating. Perhaps I should have been warned by the "tavern" in the name.
This is one of the most unique hotels that I have ever had the experience of visiting. The history of the property is fascinating - originally part of the White Star Line, to whom the Titanic belonged. The staff could not have been any more accommodating! This hotel is a keeper!
Nice Area bed comfortable. Overall good accomadation but a couple of staff were far too busy for the number of people, ie 15 minutes to check out, restaraunt fully booked when we arrived, bar person no idea where we sould park the car which is a major problem as you can only wait for two hours. Very exspensive ie £8 for a 250ml glass of Pinot which I think is ott. £5 for a bacon sarnie. All eating however was of a comparable price so take plent of money.
Pleased that they had a separate room for diners in couples, and another for larger - and noisier - parties on a Saturday evening noit long before Christmas. Great bathrooms, lovely sitting room, pleasant bar
a wounderful place to stay 'excellent
beautiful grounds and amazing rooms and bath. very luxurious and accordingly high priced. we were upgraded to a very large suite and it was the largest hotel room (and bath) I ever seen.
Staff were very attentive but not overbearing. Beautiful room.
Ideal upmarket setting to do business Some relatively old style rooms
Locaton, service, wine and great room service menu. That we only got to stay for one night and hadn't booked to stay longer!
beautiful grounds. Roaring log fire in reception. We felt the evening meal was over priced.
I thought the whole hotel was fabulous and the room that I stayed in was top class and very luxurious.
Attentive staff, nice welcome, excellent organisation of a wedding reception, good food, lovely large quiet room (Poplar), lovely common rooms and magnificent view. Lighting in room (Poplar) not well planned. Alcoholic drinks expensive.
Setting was lovely. Room was a good size. Staff were very efficient Given the hotel layout, I would have expected more advance special needs information
The hotel was great for the business traveler. Warm and local feel not plastic and corporate.
Good atmosphere and staff friendly. Would have liked bar to stay open later and definately felt uncomfortable at the end as staff clearly wanted to lock up and go. Early closing in bar for residents
Dinner and breakfast in restaurant was excellent and well served. Rooms, which were in rear part of hotel, were clean but pretty basic!
The king size bed was extremely comfortable. The staff were friendly and helpful. There wasn't much left at breakfast in the way of cereals and fruit by 9.45 so went without.
I thought the hotel was was very welcoming the staff most helpful. The servive and range of food in the bar waqs very good. it was alswo a building of character which we liked I though the timing of breakfast and dual locations a little confusing and the dining room breakfast ended to early.
This is a great hotel, in a charming town, with excellent facilities. The resturant was fairly priced and the food was fantastic !! Brilliant puds, and a good wine selection. Breakfast was also served in the resturant, and had an extensive selection of hot traditional breakfasts and cold items to pick at. The staff were all very friendly, and the room was tastfully decorated. We will make sure that we will be returning to this little gem.
Food could have done with a few vegetables
very beautiful OldEnglish style Hotel - loved it ! French and Spanish personel very friendly - a nice stay !
the noise of high street you can hear very clear in the rooms facing the street
Value for money welcoming stay close to amenities None
hotel was ideal for our stay there for the cruise..rooms were basic and affordable..very friendly staff......
Comfortable, good tv, convenient location Small room, poor sound insulation, hairdryer amnd extra pillows only available on request.
hotel is close to all amenities and also the docks for cruise ships also right next to the train station no complaints
All the staff are very accommodating and always happy to help. The beds are the most uncomfortable beds I have ever slept in, they consist of a piece of wood/MDF on supports with a mattress on top, rock hard..
Excellent staff, very friendly and helpful. Cost was brilliant really good value for money. Very few T.v channels, parking is additional cost and ticket did not work properly.
This hotel experience was very poor. Nothing was to put into this box Hotel staff were ineficient, poor attention to clients. Both check in & check out were incorrectly handled.Breakfast food was poor & the service very poor.
Value for money Adjoining door meant that the drunk males next door were very audible early into the morning
Staff were very friendly Towels were too small and mattresses too thin
Staff very helpful and polite when asked for help. Limited choice of meals.
Bathroom window very high had to climb on basin to open and close. Extractor fan didnt work. Cold water tap labled not drinking. Suggest you remove cold water tank and have just mains water.
Overall the hotel was very good with excellent service. Good value. The shower was a little cramped and stairs would be difficult for older people
It was very comfortable and friendly. Convenient to my personal needs visiting relations at the University, and offered 10% discount in a couple of nearby eateries. Easy to find and plenty of shops and bars nearby. The breakfast was a self service buffet and more than adequate. However, for the amount of staff that were around during the breakfast service I did feel that they could have been a little more forthcoming.
The staff were very friendly. Breakfast room back back up and running.
The hotel is in need of a refurbishment, and the receptionist was didn't bother to say goodbye upon my departure, merely taking the card out of my hand without saying anything or even looking at me. The heating didn't work in my first room, and the manager refused to give me a refund. There are also signs on the tap water warning that you cannot drink it- so take your own water. Other guests were also very noisy at night time, and I overheard one mention that he was almost arrested the previous night for running naked through Southampton. I would suggest that this hotel is more suited to that demographic.
Available and reasonably conveniently sited for the airport You can't open the window at all without letting in the rain - and I was too hot
The hotel was very clean and comfortable. The breakfast was first class. n/a
Near city; warm in room; excellent breakfast; friendly staff Bathroom was cold - valve on radiator did not work; Hot water-only warm.
breakfast was excellent our room was on the end of the corridor, it was very cold, we had to ask for a portable heater.
Ease of transport. Wonderful services and staff.
location,friendly staff and excellent service No lift
Friendly checkin How can i comment if i do not use this space for complaints? I do not like your questionairre and am abandoning it.
Modern, clean and good value for money. Not really - rooms were simple but fine for what was needed and paid for.
pleasant and helpful staff and very clean with cheery decor! loved the extra snuggly blanket and pillows provided in the room, plus had lots of toiletries which was very helpful for those of us that do not want to check bags on the plane. :) the showerhead pressure was non-existent and light came through the curtains making it a little difficult for sleep but still generally good! kind of wish they did room service though!
food very good.staff very helpful.most important of all two minutes from all the shops.all happy. no.
To be honest, not very much.
Staff were friendly, location was excellent, breakfast was great!
Breakfast should of been included for the price of the room
The friendliness and helpflness of the staff - they volunteered information without even being asked, about where to go etc. N/A
It was convenient for attending a concert at the Guild Hall. Car parking! You should not have to pay to park at the hotel. Arrangements should be made for customers to stay free of charge.