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it was well situated and had on paper good facilities staff were totally disinterested, particularly in the bar area. everything was very run down.
Smell of tobacco stale smoke in the room. No towel rail, no toilet roll holder
easy access to local attractions decor needs updating
The room was nice and spacious for a single rate and the restaurant food was good The leisure facilities were small, old and limited. I booked this hotel mainly for the leisure facilities. Foreign restaurant staff who had limited English
Nice bar staff. uncomfortable bed.
Excellent staff attitude and willingness to help, Room very clean bed comfortable Four rooms were booked and these comments apply to all Rooms were far to hot, floor boards creaky, showing sign of wear and req decorating water pressure low
Staff were friendly, but did not know much about the area. Room was booked as family room, but stank of stale tobacco and BO. The hotel is 'tired' and really needs decorating and bringing up to date. The staff are ambivalent, not local, and don't really care about their jobs/guests. When we commented on the smell in the room the reply was" what do you expect us to do about it, change all of the curtains etc. The ban only came' in this month?" Not really what we expected to hear. The food was definately of the boil in the bag variety', and that included the ice cream, which had never seen any liquid related to cream what-so-ever.
when we first arrived we were given keys to room number 001 and when we went to the room we saw a pull out bed and there was a smell in the room we then realised the room was also used as a conference room so we imediatly rang to ask for another room then another couple from our party were opposite a strip club and the noise was atrotious
the room was spacious clean comfortable and ideal for my family ,it was perfectly situated,the hotel staff were very helpful.
Hotel near town centre Beds in poor condition
Staff helpful Tired old hotel, in need of some tlc. Room was cold, had to have extra heater. Taps moved when turned on/off. Walls very thin - snoring could be heard from room next door!Bed lumpy and uncomfortable. Breakfast the first day was cold - due to a wedding beng set up in the normal breakfast room.
The room was actually rather bigger than I had expected and was very comfortable. The staff were extremely friendly and very helpful. There was quite a bit of noise from the floorboards. I was aware of how they creaked under my feet but was even more aware when the guest staying in the room above me returned home late and was fairly noisy. It was the same which woke me in the morning. Breakfast was a little casual. It took a long time to be served coffee. However, the dining room was a very spacious and airy room.
staff friendly and helpful my room was on the 3rd floor. It smelled like it had been used for years by smokers. The furnishings were old and dated.
Location, right next to the train station The room was very old fashion and the sink was in the main bedroom
Hotel staff was very polite & helpful with any special requests. Nice size room as compared to other British hotels. Bathroom facilities were especially nice. with jacuzzi tub. Both breakfast & dinner buffets more than adequate. Great value for the price, and excellent location directly across from train station.
the room I was in was clean enough in the bathroom but there were a lot of moths in the room and the carpets could have been doing with a clean on the outside edges and behind the beds and cupboards
friendly staff and good breakfast Nope!!
Helpful and friendly staff. Good central location near Stoke railway station. Room we had was slightly dated and tired looking.
Breakfast was nice. Room was very dated - could really do with updating. Would like to have had a temperature thermostat in room to adjust to my own needs.
Excellent location for Potteries visits in and around Stoke. Good quality hotel with a good leisure complex at a very good price. Very minor....TV in the room, was old and not very many channels..i.e. not even Freeview channels
the facililties swwimming, etc were good Lack of a mini bar in the room The food was very expensive . (20 pounds for a 3-course meal) and yet it was just like a normal pub lunch. It gets more expensive with the silly service charge ?
leisure facilities and breakfast we have two young kids but given a double bed and a sofa bed which. was crowded and we did not sleep well at all. As two kids did not want to share the sofa bed so one of each adult had to sleep with a kid. The sofa bed was small and too soft, not comfortable at all. I think the staff could have given us a biger room.
Very conveniently located. Despite being near the M6 it was very quiet and a nice spot. Great for the Potteries or south Cheshire ( we needed both)Lovely breakfast. Efficient, helpful staff. It perfectly suited our short term requirements. Would have been over priced at the regular rate - as would breakfast.Don't think the hotel interior equated with the price we saw at the desk.Slightly shabby for that. Skirtings were very dusty The reduced rate and breakfast "vouchers" made it more do-able.
swimming pool and gym
Quiet location. Good parking facilities. Good quality evening meal, buffet style. Were given a good price for having meal and breakfast.
Bar in front of the reception. Breakfast is ok with some range of selection. Restaurant was not good. Lack of selection, not good service. Convenient to take dinner at bar.
Only downside was cost of Breakfast. £12.95 is a bit steep when you need a minimal breakfast! It was more than a 2-course evening meal!
The staffs service was sensational, they were friendly welcoming and talkative. I dont think I have had service this good in the last few years. n/A
Good location and excellent value. Friendly and helpful staff.
It was very easy to arrange and we just wanted a bed for the night which this provided.
Great staff And Rooms were very Tidy.
Good position for business. 24 hour check in is useful
Staff was excellent, very helpful. Walking distance to Britannia. A good value for what it was, breakfast was adequate. I would think most of their customer base are football fans, so not to have sports channels in the rooms or at least in the lobby is a service they are missing.
All the staff were very polite. No, there was nothing we didn't like. There were young children with lots of energy who run up and down the corridor till quite late [9-9.30pm] and early morning, this did not spoil the stay, children do have to use it up in some way................what a shame we can't plug them into the national grid, think of the money we'd save!!!!
The walk across a dark car park for an evening meal.
excellent location for where we were going, convenient, good service, no dramas!!!
You know what to expect with these hotels, so no surprises. Bed's were too soft and moved around on their wheels too easily. For the money they charge, they should offer a cooked breakfast.
You get what you pay for. It was clean and the staff were helful. The pillows were very hard. We booked for a double but on arrival to the room discovered two singles. They couldnt move us as was fully booked. Not the end of the world. Also quite a few children running up and down the corridor. It was half term however.
the hotel was not much, but thats what you get for such a cheap rate, but dont get me wrong, it is still alright for people who dont mind not having the usual hotel luxury -not any that i can think of-
it was homely
The sheets were clean, and the water was hot. The staff were friendly. Everything in the room looked "tired" and the room smelled of smoke. There was no plug in sink, the light over the mirror didn't work, and the toilet required 3 or 4 heavy pushes on the flush before anything happened. The windows were dripping with condensation. The bedspread looked very grubby. Our "continental" breakfast was a piece of soggy toast and a cup of tasteless coffee.
staff were freindly condition of room
The hotel was dirty and in need of a serious refurbishment. In the lobby, there was a distinct smell of someone smoking drugs. There were several members of staff stood around here, but i would not like to speculate as to who was smoking. I would advise against staying here. I am a contractor, and this was the worst hotel I have ever stayed in, with over 15 years experience of hotels.
Nothing, I would definately not reccommend this hotel to anybody! Charged us twice for rooms! Didn't sort this out until we threatened legal action! Very unwelcoming, blood stained walls, horribly dirty carpet, bedding, broken bathroom doorknob, window was broken, rooms were really hot and smelt like indian takeaway? Breakfast was horrible. Told us when we arrived at the hotel that we only had 8 rooms booked, after we left they charged our card for 10 rooms, whereas we only used 8! Yes, this is budget accommodation, but I didn't expect this budget, would have been better staying at a hostel!
No food available. A pity because the bar and dining are lovely and there are very few restaurants near by.
good clean atmosphere. hassle free. very basic breakfast. no remote controls for tv.
Easy access for Trentham Gardens The heat in the rooms was a little unbareable, the window was open but the noise of the traffic and trains meant the windows had to be closed during the night. The radiator was on a very hot temp in the hall outside our room. We did feel that the one part of the hotel looked a little fresher & newly decorated as it smelled very nice walking through the hall, but we were put into the older part of the building which I think until recently was the smoking rooms. This part was a little staler smelling and the doors were very old compared to the newly decorated part of the hotel. The hotel was not full at the time,so I wonder why we were not given rooms which had been decorated. On the whole it served our purpose as we were only there for a short stay to go to our daughters graduation
hated the back ground music played at breakfast times in the dining room
We found the car parking most convenient.Although given a double room, not a twin as ordered, this was soon sorted.
Breakfast was g8 The heating was pooor and the bed were really small and we also had problem with the hot water
Location not far from Keele University, enough free parking space, friendly staff (especially at breakfast!). Bed was good. Bathroom dated and not very clean, small shower, no shampoo. Bedroom a bit stuffy, blankets old and inadequate.Had to go up and down quite a few flights of stairs. Not the best value for money.
nothing room very small and in poor state, bed so uncomfortable,bathroom and shower cubicule grubby,curtains did not match and were hanging off.
That the rooms are appart from the maenbuilding The hotel is sadly enough located in a poor neighbourhood
Friendly staff Very basic room,
n/a £4 per hour for internet and only available in bar/took 1 hour to connect. No shampoo or hairdryer in room. Lights not working. Parking not available until 21.30 as priority given to function not guests.
I only slept in the room so cannot comment The room and bedlinen smelt strongly of cigarette smoke, which as a non smoker was quite unpleasant
Larger room than they had guaranteed. Quiet, clean, good facilities. No shampoo
was nice and warm and comfortable the tv in the room didnt work we reported it but nothing was done
Room was lovely, very big with a comfortable bed and a big bathroom with good facilities. Hotel itself was very grand and nice. Bar had a friendly atmosphere with a quiz on the evvening I was staying there. Breakfast the next morning was very nice as well. Tv remote didn't work at first, but this was soon replaced. The signal was also very bad to the tv as there was only a small portable areial. The staff generally were very nice and attentive, but did look a little perplexed and amused when I asked if I could have dinner in the bar rather than the deserted restaurant. As a lone traveller I didn't really want to sit and eat by myself in a big empty room. Dinner itself was also not quite up to my expectations given the price. Area the hotel is in wasn't that nice either, but was close to where I had to be the next day.
Friendly helpful staff Inadequate hotel parking and the rooms need the decor updating
Very friendly welcome and helpful staff
Spacious room in a wonderful old building with loads of character. Friendly staff, always keen to help. Building and rooms a little 'tired', albeit warm and comfy. Bar meal disappointing.
Nothing - it was dreadful from the moment we walked in . We arrived late due to the weather - got there at 8.45pm . At the check in desk was 2 people arguing with the reception man about a bill for drinks - the couple were swearing & vulgar . We had booked 2 executive rooms . One of our couples got a room that was tiny - much smaller than advertised but when the called the reception the man said he thaught it was an executive room but we would have to contact them another time if not happy . The other room was large but cramped with furniture . There was no heating & it was minus 8 outside . We called the reception but the man said he couldnt do anything about it . It was by now gone 10pm so we had no choice but to stay in freezing room & a room that was tiny . What a dreadful hotel .
Staff delightful, bed very comfy, prepared to be flexible when we arrived early,good breakfast Unable to turn of radiators.... Very hot. Had to open windows.....very noisy (loose manhole cover on the road outside driven over every few minutes) had to shut windows.........very hot etc., etc.,
The breakfast was good value - cereal, toast and a full English for £5 The hotel was clean and tidy but rather 'tired'. The shower was hot but not hugely powerful. The room was very warm - but then I find all hotel rooms have the heating on much too high (and I like being warm). We asked for a triple and a twin room and I rang up to find out if the Triple was a twin plus single or a double plus single. I was assured that it was a twin plus single (as we wanted) but when we got there it was a double plus single.
Staff Food - the evening meal was terrible!
Excellent customer service. Our 2nd room Had a curtain down and they were promptly changed rooms Not enough hot water Bar food expensive but poor
The peace and quiet, friendly staff, countryside location Having to pick up key in pub when reception was closed. The unmanned reception entrance, door to accomodation block was frequently left unlocked after hours, and could be 'put on the snick' by anyone at any time, so left open. Securitywise not very reassuring,
Warm and comfortable. Excellent breakfast.
The staff were friendly and helpful, the room was pleasant and well equipped and breakfast was freshly cooked to order. The evening meal I had in the restaurant was also very good value.
The room was really nice - spacious and clean and the bed very comfortable. The menu in the bar/ restaurant was sufficiently varied with plenty to choose from. Although the service was good, it wasn't amazing. For example, at no point did anyone ask if 'everything was ok' (at evening meal, breakfast or even when we left). Also, little points like there being no Sambuca (a fairly standard after dinner drink) in the bar and, at breakfast, there were no milk jugs on the tables so had used a glass to take some milk to their table.
Very freindly staff; nice rooms and reastuarant/pub; excellent breakfast; nice ambiance None
Location, pleasant cheerful service, very clean and presentable andgood value for money.
Very friendly environment and a nice homely feel. Also able to accomodate 5 in a room - a real plus for the family.
Very comfortable and clean room.Nice breakfast and friendly service.Great value Internet connection was poor
Good breakfasts; friendly staff; dog-friendly Lots of lace and frills on duvets, curtains etc
peace and quite
Bed very cmfortable. Room clean. breakfast excellent. None
We stayed Bed and Breakfast and the breakfast was wonderful. Very good value for money. Also, the room was very comfortable and nicely furnished. We didn't have any complaints at all about our stay. It was very pleasant and comfortable.
Great hotel, friendly staff, excellent value for money. An all round very good dog friendly hotel.
location close to M6
Convenient for M6, well soundproofed, attractive grounds, clean rooms, spare pillows, friendly proprietor, easy parking Sense of being rushed at breakfast, no draught beer in bar
Spacious room with all you needed. The breakfast was very good except for the lack of marmalade and the a.m. service was helpful and friendly.. No staff on reception on arrival. When we found someone from the bar he was not very informative. Temperature was hot in some areas, cool in others.
Convenience of location Accommodation very tired, needs a good freshening up; breakfast not starting till 7.30 is late for business clients with 8am starts elsewhere; expensive when breakfast not included given the standard of the accommodation.
We had a meal int he evening of our arrival in the restaurant next door which was good. Breakfast the next morning unfortunately was not any good at all. We waited 40 minutes for our breakfast which was not cooked properly one of our group had raw eggs on their breakfast. Definately would not return to this hotel in future. Staff not pleasant at all. 5 staff in the morning were sitting around while 1 girl ran around like a headless chicken.
the staff were very friendly and the hotel was very easy to find.
Good basic hotel.
it was worth the money and the bar/restaurant was good
Clean room nice comfitable bed Its getting ready for a bit of redecoration and no remote for the telly.
Good location, Big room, Good service from stuff Coffe Corner not clean enough
The spacious room
Waiting nearly 1 hour to book in
This is a clean and modern hotel -- probably the best in Stoke. Very welcoming and efficient reception, plenty of parking, nice bedroom, excellent breakfast, very good sauna and steamroom. Air conditioning control did not make any difference to room temperature.
the hotel was fantastic, it was clean and spacious and ideally located for motorway access. it was in close poximaty to alton towers (its just a 30 odd minute drive away). the staff were very friendly and proffesional and we could not fault our stay . the hotel has its own pool which can be used by guests at no extra cost, however directly across from the hotel is an indoor pool facility called water world.this hotel definetlyl deserves its four star rating.
The staff were very helpful and friendly, the rooms clean and tidy, the food was very good. none
very nice, comfortable and easy to reach.
Staff was friendly. Room space large. The fact that they made me pay for my breakfast even though it was included in my booking.
The breakfast was excellent. Breakfast waitress first class.
The pool was nice, big gym, food was nice and resonably priced, room was quality.
Excellent location; welcoming and helpful staff especially those on reception; delightful entrance area creating an open and professional ambience; very comfortable and spacious rooms; good car parking facilities: a nice breakfast despite the consistently cold bacon!
As a business customer the facilities were excellent.
Friendly efficient staff, clean comfortable room, well-heated. Excellent breakfast with good choice of continental and English ingredients.
Food was very good. My room (207) was a little noisy and the bed was very firm.
Friendly staff and cleanliness of the hotel. Lovely breakfast. Poor selection of food in the Oyster Bar especially for the price.
friendly staff room service was basic
Staff friendly and very helpful, room clean and comfortable, breakfast very average.
swimming pool ,restaurant,quick response to requests. fair amount of noise late at night due to wedding guests
Good location close to M6. Very quiet No
Easy access No tea bags found for a cuppa!!
Quiet, good mannered staff and prompt service with excellent breakfast of traditional Staffordshire oatcakes, a real winner.
The hotel was comfortable and good value for money
Location was ideal for our needs. I would recommend this hotel for certain reasons but overall, it was very average. The ill-fitting door caused a strong cold draught and the toilet flush was defective. There was no night porter.
Great food good accomodation very helpful staff
Friendly staff, nice restaurant attached Poor digital tv connection (crackling picture/sound). Room a bit basic for 4*
A well-run 'one man band' hotel, with spotlessly clean en-suite room; quiet; cheap plain cooking and a reasonably-priced bar. They even let me keep my bike in the room (I stayed the night before doing a cycle race, having traveled up by train). None really.
Pleasant and helpful staff. The bed was too hard for my comfort, but may well suit others.
restaurant food Room not cleaned dueing stay
perfect location for my needs, always given a ground floor room which is essential with my gammy legs, which is always clean and suitable for my needs, i shall be staying there again on my return from France next may
You get what you paid for, I didnt want to spend much and just needed some heat and a roof for the night so for me it was great. The cold water in the sink didnt work and when I used the hot tap in the sink the shower temp dropped like a rock!
Convenient location and good parking Restaurant was not open Sunday evening
Friendly and efficient staff
We had an evening meal which was very good and had a good breakfast - The bathroom could do with some attention - sprucing up - a toilet roll holder and a bit cleaner - the grout round the tiled area to the bath was a bit cruddy - but overall for the price and to say it was only 2* it compared ok
price hotel parking was booked by football fans
Friendly staff, breakfast was nice, and it was reasonably quiet The bathroom and could have done with a good clean
Friendly staff Rooms need a revamp
The hotel is convenient for the Brittannia Stadium and only 10 mins walk,although recommend taxi for return after dark, as quiet footpath en route. Wiifi is available in bar but not in rooms.
Central to travel routes, good parking Bar prices were pretty steep, 2 double vodka's a can of redbull & an archers and lemonade - £17 plus! Defeats the object of looking for a cheaper rate on the internet with such high bar/meal prices. Though the staff were extremely friendly and happy to help.
Easily accessible from the M1
The re-furbished areas are good The non-refurbished areas less so but efforts were made to explain and the price was fair
Need good decoration upstairs where are the bedrooms.
lovely room and beautiful hotel
Staff very friendly. Hotel gardens beautiful. Food excellent Little things. I had to find some one to take my menu order for dinner. Breakfast bowls for cerial where not out on the table, and it took me 15 mins to find someone, in the end I asked the cleaner. the evening meal dished had not been cleared away from the night before. The tv remote was missing from my room. As the hotel was not full this could have been resolved by giving me one from another room.
Room was clean with tea making fascilities, bed comfortable. Run out of kippers for breakfast but was offered salmon, good coffee.
The hotel was nice and informal, staff very nice. Although the food was good, it needs to settle on a style - the menu was a bit mixed. Saying that, the breakfast was excellent!
Peaceful. Relaxed. Garden suite was lovely.
The hotel and room was very good.. The evening meal was very poor.
Very Friendly Staff. Good Clean Room Food Very Good Quality But Most Items Over Priced
Pleasant, peaceful hotel.
It had a nice garden The address on the internet booking form was incorrect and took us to a destination that resulted in a 50 kilometer detour
Good standard of accomodation and breakfast. It beat other hotels with higher gradings stayed in during the same week easily. Staff were excellent, resolving issues of different price on booking.com and their billing system willingly and without fuss
Lovley location staff very efficient and courteous. Overall decor etc was very fresh clean and inviting and room was clean and just what you need. We will definately be returning to trentham gardens premier inn. The price of Breakfast could have been a little lower. We may have had one if it were. Breakfast a bit pricey
Generally the hotel was clean. Reception seating area and bedrooms were air conditioned. Breakfast was very good value Hotel is ideally located next to junction 15 of the m6 and it was easy to travel to various local locations. Gents toilets could have been cleaner.
Very peaceful.. with exception of the window cleaner outside.. The room was clean.. modern.. very cosy.. but it was freezing cold.. not very inviting at all cause unless under the duvet you needed to leave ur coat on
Cleanliness. Comfortable bed. Excellent evening meal Bathroom - not keen on sink in the bedroom. No iron/ironing-board. Breakfast - insufficient kitchen staff led to congestion and continual delays of up to 20 minutes for cooked food. Queues also for toast and coffee tasted stale.
Simple easy hassle free experience None
The resturant had a good menue to select from, and the prices were well set so that you did not feel you were suplementing the reasonable room pric. The glass doored toilet/shower room may not be to everyones taste, though as a spectical I enjoyed it.
Clean, spacious room, good shower, good bed n/A
Functional. Clean and modern compared to other hotels in the zone No bathroom commodities. Tiny bathroom.
Staff amazingly friendly; exceptionally clean and well equipped room; lovely shopping area on the site. The toilet door is not really appropriate...frosted glass with no lock or seal...not everyone wants to share or hear toilet sounds!
Excellent room, helpful staff, excellent breakfast. Good value. Tea/coffee supply not topped up in room between 2 night stay.
Comfortable beds; food - restaurant (alrhough food in the evening could have been better) Restaurant - buffet style evening meal (Taybarns). Food not replaced quickly enough so couldn't always have what you wanted to eat especially the Indian selection; chips; pizza and soup.
Staff were helpful when I had an enquiry about the price of my bill
The Taybarns attached was excellent value for money and the food was lovely, both breakfast and dinner. The rooms were lovely and clean and the staff were very friendly and helpful. Would recommend!
From the moment we walked in the door reception staff welcolmed us and were very efficient. Stayed in room 56 over looking bin storage area to the attached Taybarn pub which was not the best outlook as staff also used it as a rest /smoke area.For the first visit the best available room should always be offered in my own view , and sunday papers should also be offered even if charged for !.
Fabulous breakfast and meals at the Taybarn. Staff very friendly too, at both the hotel and Taybarns.
Reception and restaurant staff were very friendly, room was spacious, clean and comfortable, buffet breakfast was good too. I would use this hotel again.
Convenience Noise proofing was poor quality
Ease of check in and check out. Cleanliness of room and quality of breakfast