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Very comfortable hotel overall, friendly staff. Though not in the historical center, it's just a nice 10-15 minute walk away from the main square. Breakfast and parking comparatively expensive. Staff is friendly but can be poorly organized; during breakfast I was asked my room number at least twice, for a few days in a row.
Breakfast very good Very very minimum computer access
Its brand new Its an average, architecturally and decoration wise extremely ugly, modern, charmless hotel.
Friendly & efficient staff. Execellent staff in the restaurant. This is a hotel situated on the coast. It was extremely warm and it doesn't have (in the rooms or lobby) air-conditioning or even a ventilator. I would never come back during the summer or springtime.
Super Staff ... Front Desk was very professional, helpful, and pleasant. Hotel is in a great location for getting around, both on foot and in a car. Understand why they don't have air conditioning ... having a fan available would have been very nice.
Room was good, spacious. Free WiFi. no double bed, just two singles jammed together. Given though it was the last room they had.
Wonderful hotel with excellent staff who were very helpful. Lovely spacious rooms with good facilities as standard (room safe and WiFi). My only critiscism is that I emailed the hotel regarding a memory stick I think I left in my room to ask if it had been found. I did not receive any reply, even to say it had not been found if that was the case.
The staff were very welcoming and helpful.
The staff was attentive and helpful. The room we stayed in had a beatifull view over the city and was quite big. We stayed there in the winter, so there was no problem, but for a 4* modern hotel I would expect airco, but the hotel did not have it.
the size of the room very confortable the sauna, it was not what we expected
Swiming is asked payment and dinner is expensive and no more service after 9pm
excellent rooms, nice personell, clean rooms.
Spacious room with sunny balcony, welcoming atmosphere and very friendly staff (notably receptionist Patrick), good restaurant (with unfortunately few guests), easy use of adjacent HanseDom. In brief: excellent value for money.
Reception team very professionnal and helpful Very far from the center about 5km, at the on net booking the room was not paid , so I had to pay when leaving , I didn t understand that, standard room quite small , take better a superior one ,if you consider the price of the room not a special rate , normal for a four stars hotel
Nice location, with direct access (and reduced-price entrance tickets) to the Hansedom water park with various pools/water slides, sauna, wellness, and so on. The city center was a bit far but easily accessible by car and public transportation (though we didn't actually try the latter). Few facilities for very young children and babies.
We used the hotel as bases for our trips in the urrounding from Stralsund by car and bycicle. The food was very good and the service from the staf allso. Specialy the price of the halfboard was very good comparing the food.
Easy check in/check out process. Convenient parking. Good breakfast and beautiful glassed in patio in the restaurant. There are lady bugs and bees galore in this region of the country and it is inevitable that they will get in your room. There is no air conditioning, so the windows must be kept open for air. There was a moldy smell in our room after we took showers.
Nice room, quiet environment, nice beach, possibility to visit Rügen and other interesting sites (Greifswald, Stralsund), good meals
nice and quiet the bedlinning was not chanched went we got the room, the waterglass was used, and the floor was full of sand. ( maybe on account of misunderstanding )
Location, staff, hospitality. Breakfast was great, food was great, people were great. They did not speak any English but not their fault. I should no more German.. Made it tough but we managed. Had to schedule the sauna, not open continuously.
The situation was excellent for us. The staff and the service was in first class.
The hotel is in a convenient situation a short bus ride out of Stralsund and its position in a beautiful wood by the shore made it a very pleasant place to return to after sightseeing. The restaurant served well-cooked plain food and a good selection of drinks.
The location was amazing, situated just beside private Baltic beach. Food in restaurant was terrific quality and very very cheaply priced.The rooms and hotel were top class. They were not used to english speaking guests and it was difficult to communicate without German. In this respect it was not easy to get answers to our questions. However this made it all more of an adventure. The hotel was very busy but all the other guests were German. They were truly keeping this amazing hotel a secret!! From Eileen Walsh ,Ballybunion
Nice and quite location. Walking distance through forrest to the sea. Simple and good food both dinner and breakfast. Good parking-area. Wireless internet worked good. Didn't have time for much else then eat & sleep. Can't find anything bad about this hotell. Everything was like expected!
Service, friendliness, helpfulness and pleasant location. The food also of a high standard No
Very nice staff at the reception. check in/out times were too late/early: 16:00 to check in and 10:00 to check out.
Am Freitag abend gab es Schwimmen in der Therme bei Kerzenschein bis 22:30. Sehr schöne Leihbademäntel im Zimmer. Am Samstag war Frühstück bis 11:30 möglich. Der Strand und die Promenade sind gleich hinter dem Haus. Die Handtücher im Bad waren dünn. Keine angenehme Duft in der Eingangshalle. Parkplatz kostenpflichtig.
Very good location close to the sea, rich breakfest buffet, three indoor pools, two of them with thermal watter. We visited this hotel for the second time. This time our family room was much smaller, located just above the main entrance to the hotel, thus there was a noise especially in the morning.
Nice location closed to the sea, very good breakfast buffet, spacious and clean family room, professional and nice hotel staff
The location of the hotel was excellent. I could easily walk around town, choose from dozens of restaurants, and rent a bike to explore the nature preserve (across the bay). The room was tiny but the deck overlooking the town, and the fact that I was out exploring most of the time, made up for the lack of space.
Location on harbor bank, room, cosy inn missing lobby
Harbor view and location. Comfortable room. Clean ten minute walk to far side of old town. Next to sea museum. Excellent breakfast. Willstay there again at next visit.
staff was capable and efficient, clean room, water bottle free of charge,breakfeast till 11:30, no noise at night.
We were very pleased with the location. It was such easy access to the entire town and the wonderful attractions. All employees were very thoughtful and helpful.
the staff, the veiw, the design, the terass belonging to the room
The location was great, the fact that the bar/restaurant was right there as well in the middle of the harbor. Very nice personnel. The furniture was odd and not very pleasant to look at, but the bed and pull out sofa were very comfortable.
We stayed at studio room,and it was superb.View to the old town and other side there were a balcony and fantastic view to stralsund strait and bridge to ruegen. No lift
Amazingly friendly staff, lovely location, good value for money! The wireless did not reach into all rooms....
Location- near city centre, car parking, good breakfast.
Very nice place and hotel and room, very good location in the city, not fat from the city center, quiet place, nice garden, friendly staff, romantic place guests smoking on the benches in front of the hotel and all the smoke coming into your room
Coming from Alaska, it was a little warm for us. Air conditioning would have been nice. However, with open windows, the room cooled down during the night. Not a big problem.
The perfect service of hotel staff, readiness to help in any quiestion. Silence in rooms, although in lounge rather noisy party took place. Clean and comfortable yard. Availability of parking lot on place. The weather!
The welcome was excellent. We were very satisfy with the courtersy and friendliness of when we were not happy with our room location. Immediately the staff oblige to accomodate our preferences for an upper floor room rather than a ground floor location. None
Good location nearby strand, apartment absolutely suitable for family holidays (2+1), nice staff, good breakfast and even better half-board (buffet), several restaurants and bars, aquapark (small-one ;)). If you book only night-beds then you have possibility to choose everyday whether you want to have an brakfast or/and dinner at afternoon. Of course you pay then extra fee, but it gives you the flexibility to eat the dinner somewhere else than at hotel if one wish so. Dog-friendly place, as whole Ruegen is. Half-board: I was really suprised that besides you pay normal fee, you have to pay extra for non-alcoholic beverages, I can understand extra fee if you want bottle of wine... but... tea or orange juice??? (at breakfast those drinks are free). If you rent an apartment the cleaning-service requires extra-fee. Parking: extra fee. City tax: extra fee. So be prepared for "hidden" costs ;)
It's close proximity to the Main Railroad Station, it's close proximity to the Car Rental agency, and close proximity to shopping and city district of Binz. Several choices of restaurants were available within the hotel complex.
The location - quiet, excellent for people traveling for one day in Ruegen Staff somewhat unprofessional
Good and fair service
Far from the city centre but in nice quiet lication, and able to take a bus to the centre. Also able to walk from Stralsund Grunhufe station(about 10 mins). The restaurant food was really nice. Good value for money.
Easy parking, calm neighbourhood, nice indoor/outdoor food and beer garden. Good clean rooms, and wide selection breakfast. Family room large enough for four. Little far to Stralsund old town (4 km), but possible to take bus into center (2,4,6 line) or taxi for 8 Euro.
Everything. Especially the spa area. Great location, wireless internet worked great, friendly staff, nice breakfast buffet. Nothing.
I enjoyed the lunch /snack that they serve There was no swimming pool it is a plunge pool, very misleading, no atmosphere and rooms for the price ridiculously small
The location only A five star hotel with no air conditioning - 35 degrees in the night and we had no sleep. staff were arrogant when we complained - though did change the room but no difference. room small - breakfast poor.
location, design No A/C, Sauna & Steam bath out of order, Staff very professional but to cold, insufficient bath set, bed linen not changed for 4 days
Breakfast included in price for a change! Location right opposite Train station, so a 10 minute stroll to Town Centre
The location is good for exploration of the city if you like walking, and the rooms are comfortable and clean. The reception is quite slow since they seem to be understaffed.
Good location opposite to the railway station. Easy to find and only a short walk to town centre. Big bath tube and a massage chair in the junior suite. Receptionists had good English skills. Railway junction is very close and the signal (when gates closing) could be heared at the hotel room too. Feather pillows and blankets - not so allergy friendly.
All satisfactory; directly across the road from railway station; a short but pleasant walk to town. Breakfast was expensive and not taken; car parking close but involved crossing a busy road.
Location is good. Stralsund is a small town so even if you are not in the historical center, the hotel is not far and the advantage is that you are in front of the railway station and in case you have to visit other places... They do not have sauna as they are indicating in their description, the rooms are not perfectly sound proof and the bed was not confortable at all!
Location and water views arevery nice. It was nice to have a balcony with a view. Bathroom was newer and very clean. Great proximity to beach. Restaraunt and bar wew very nice. Furnishings and decor in room was dated which is a big drawback for me. I would recommend this hotel but note that it is slightly dated in the rooms. Spa was modern but very pricey.
The room with balcony with seaview, plenty of space, close to the beach and the village. Staff rather reserved except the nice receptionist at our arrival.
great breakfast and great location, helpful staff although did not speak much english but very nice, free taxi from banhoff to hotel and back people ignore the no smoking rules especially in the restaurant but that is all of Europe it seems
The location of the hotel is excellent. On the beach and right in the city. The staff was very friendly and quite helpful. Every morning at about 6:30, a member of the staff unlocked the outdoor tables and chairs which had been chained together. This woke me up earlier than I wanted since my window was open.
very nice rooms, very clean, nice design. lovely shower. it says that it is facing the sea but that´s not true, there were no views from the room. very different to the picture they show. it´s not really recommended for wellness because it doesn´t have y pool or jacuzzi, only saunas and paid massages.
Good location and friendly staff. Room and bathroom was not as clean and well maintained as it should have been for a 4-star hotel, but okay.
Marita was great YesYou will get a notge re this.
We stayed here to treat ourselves and it was well worth it, we were located in the new building at the back of the villa and the room was excellent. The food in the restaurant was so good we ate their every night and the added extras like use of the sauna and breakfast helped make our stay extra special.
Nice and comfort The room was to small
Modern,clean,location. Exellent breakfast in a room with an excellent view. Some noise towards the street
View from the restaurant!
closeness to railway station
proximity to the railway station; buses free of charge showing the hotel's card the information point to have a map of the town is 25 minutes walking far....maybe some available maps on the reception's desk would be of some worth.
Reception staff changed our room to the requested twin swiftly. Location by station, and walkable into the town centre.
We were very comfortable and much appreciated the free travel passes for local bus and train sevices.
Staff were very welcoming and room was clean and well-appointed. We appreciated the location next to the station, as we arrived late in the evening. Breakfast was extra and expensive, so we went out for breakfast. Costly breakfasts seem to be a speciality of far too many hotels.
Near the station.
Old small television. To hot in the room during the night, the minibar make som much heat!
Excellent location, right next to the railway station and just a short walk into town. The breakfast room had a great view overlooking the water and part of the town. The closeness to the train station made it perfect for exploring Ruegen. Staff were extremely friendly and helpful.