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friendly staff, excellent room, good price no
The location, the installation and design of the lobbies and rooms (excl. bath-room) The Sauna is poorly installed , and not in line with the norms used in the rest of the hotel. The Sauna was overheated (110°c) and hotelpersonnel would not correct the temperature.
the location is perfect, personel nice and surroundings great. -
location, services night front office manager not particularly welcoming
great location and very pleasant staff bathroom and toilet needed better ventilation. no water provided
The room was large and comfortable, with windows that opened and we had a toilet in a seperate room We were literally above water flowing under our room (Strassburg is known as the Venice of France). There was a computer set up downstairs to access the internet free. The breakfast was quite expensive for a meal when you don't actually feel like much to eat (22 Euros per person) so we ate at a cafe literally around the corner from the hotel for a fraction of the price. Wifi in the room was also expensive, so we didn't use our laptop, just the public computer downstairs.
A lovely spot and a classy modern hotel.
This is a fine hotel. The designers were more interested in design than in comfort or practicality. The bedlamps are charming but do not cast sufficient light for reading. The mirrors are ludicrous. One cannot see one's face or hair in a triangular mirror. As so often, the shower faces in the wrong direction, spraying out into the room.
The hotel was so conviently located in teh beautiful area of Petite France, amoung beautiful old buildings, flowers and the water. Plenty of local cafes and restaurants close by.
Location was outstanding and the room was large, comfortable and reasonably priced. We didn't endup having it but 14 euros for breakfast seemed a bit much!
Wonderful staff and clean rooms. Easily accessible from the train station and also to the major squares. Helpful reception staff were able to direct us to interesting spots and tasty bistros.
every thing was perfect. but breakfast was'nt including price. But it should be.
I was happy with everything. I was happy with everything.
Excellent location. Interesting view onto the main street. Calm atmosphere. Pleasant breakfast facilities. Lovely staircase. Helpful and friendly staff. Very clean and comfortable room. There was a wine tasting session in the lounge one evening when some of the tables and armchairs were reserved. This meant there were not enough armchairs for guests who were looking forward to a comfortable seat rather than a bar stool. I think that the unused mezzanine area in the bar would have been an ideal place for the wine tasting.
cosiness, silence in corridors and stairways too much smoke in the breakfast room, no drinks in the fridge
very noisy ventilators of airconditioning outside of building
personnel at reception extremely courteous and helpful; room was quite adequate and a good value
We enjoyed the tastefully renovated rooms (incl. wifi), the friendly staff and the convenient location (close to old town/shopping area & station). n.a.
location to old center of town, able to walk to all tourist sites room at night was too bright, needed darkening shades to keep street lights out
Exquisite, that's where I'm gonna stay when in Strasbourg.
The room was totally renovated and very clean! Very spacious and comfortable! In addition, I switched our room dates a couple times and the staff was very, very nice about it! The maid tried to open our door at 8:00 a.m. and then let it slam shut. Also, another hotel worker was slamming the doors in the morning when he was looking in a closet that was directly across from our room. That woke me up and was really annoying. The maids should know before hand which rooms are taken and which need to be cleaned and are unattended without slamming doors! Breakfast not included and the hotel is not exactly in the center, more like 3 or 4 blocks. Also, the bathroom had no shower curtain, hence the water everywhere and the door was wierd. It was a frosted glass sliding door, which was nice but it generated a lot of light (which was not good since we had our kids and it lit up almost the whole room when in use).
The folks here are responsive and helpful. The hotel itself is within walking distance of all the sights of the old town. Nice modern rooms, great breakfast in a clean, well-kept environment. Parking in their garage was made much easier by the gentleman who knows how to handle the tight spaces. Cindy's (at the desk) recommendation for dinner was outstanding. I would definitely stay here again.
Good reception, convenient location. Clean and well equipped rooms. Mind staying at the 1st floor as the constant sound of I guess the generator? in the garden may irritate you after a while.
Very nice atmosphere, friendly staff, good location convenient parking, but you have to book in advance
Close to Strasbourg old city. Rooms are clean but old fashioned. Breakfast room was hot as a sauna......crazy!
I like the different type of cheese present same breakfeast for 4 days. Pork sausages only ( muslim doesn't consume pork would suggest chicken sausages which can be consumed by everyone) more hot plats in breakfeast
5 minutes walk to the centre of Straatsburg
its central location, garage parking - very good for an over night stay and an opportunity to look around the city
location near to the city center and the railway station the two door entrance to the room and the carpet
Good location, kind and friendly staff, good room (roomsa re in renovation process, so some may still be old ones) The room was in corridor repair area with chemical smell, breakfast is not as good as cost it, hotel parking area is small and difficult to park.
Very pleasant staff. Good car parking arrangements. Within easy walking distance of the city centre and main attractions.
All staff was very good attitude.
Great location if arriving by train Breakfast not as good as it was on previous trips (no hot milk with coffee), Price seems to double when parliament is sitting.
Very clean with a beautiful lobby. Front desk staff was very friendly and helpful and also spoke English. Hotel is close to Petit France and across the street from the train station. Very convenient. Breakfast is plentiful and good. The shower was too small without any shelving for personal items, i.e. shampoo, conditioner, razor, etc. Public parking is located down the street, although it is cheaper for hotel guests. I guess this is to be expected for a downtown hotel.
There was a beautiful bathroom in the suite (Privilege) and the room was very spacious and comfortable. Excellent location right in front of the railway station.
I really appreciate le Grand Hotel for its location (just a few steps away from la Gare Centrale de Strasbourg) , its modern design and the clean room. Staffs are very kind ! There is not a business center where I can access to Internet !!! But Wifi works well in the room...
Checking in was quick and easy. Staff spoke good English. Hotel directly across from station, very handy as we were only staying one night. Big bathroom and great view from hotel room. Breakfast not included in price but there are plenty of cafes etc nearby or you can get some food at the station. I would stay in this hotel again if visiting Strasbourg. Breakfast not included in price but there are plenty of cafes etc nearby or you can get some food at the station.
breakfast very small room
Breakfast included, comfortable bed and no noise due to extra door and double windows. The classic room is much smaller than the higher priced room and has a shower instead of a bath.
Works in progress both inside and outside the hotel; obsolete, smelling bathroom; windows that don't close well; lamps that don't allow reading.
Convenience to train Did not like the restaurant we were sent to ( can't remember name but it was on the river and very Alsatian)
Good location, good price and a nice hotel with good and likable hotel staff. The breakfast could be more exciting.
Everything was so good, especially the room was very wonderful.
Location, very central Very nice staff Tiny room ( standard) Breakfast almost empty after 09.30
The location is perfect to visit Strasbourg city center. It is too expensive for the quality that we got. The entrance to the hotel was dusty. The room is spacious but it is old. I prefer the firm mattress, so the soft mattress of the hotel did not suit me. There was a tile in the bathroom which did not fit well.
It was a very charming hotel in a nice location It was super hard to find, Strasbourg is very confusing and the entrance is on a pedestrian area.
Rooms were very clean, hotel breakfast was very good and value for the money. Location was also good, very close to the petit france. Parking was very difficult, very small space. Bathroom can use some renovation.
Very convenient to the old city attractions. The room was very small.
great staff very difficult to reach by car
The room was to cold at night, so I slept very bad.
Room were in a quite good condition. Good noise insulation. Air conditioner. good ratio price/quality.parking area closed to the hotel. parking fee should be reviewed and lowered.
Staff were very friendly
The desk staff were excellent, they took care to help in every way. Well worth the money and very well organized with excellent staf overall. Nothing comes to mind.
The A/C and the location. The external telephone line wasn't working. To make an external call, one had to go to reception. The A/C was a bit noisy.
clean, rooms were spacious, beds and desk were comfortable, the windows open! no clock in room, shampoo was all in one--body wash/shampoo/conditioner? no washcloths or hand towels, no iron/ironing board (although i also didn't ask--i might have been able to get one). these are minor complaints. the hotel is overall fine.
very usefull for short unexpensive trip
Very inexpensive and the family room was very big. The staff was not friendly or helpful. The rooms were not very clean or well kept up.
We were travelling with a baby, and we really appreciate the kitchenette and the room, that was pretty big. Also the location was really convenience, only 10 minutes walk from the historic center of Strassbourg. It is really worthy for the money that you pay. Furniture and decoration were very simple, and the bathroom kind of oldie, but clean.
The room was a generous size and overall was good value for the cost.All requirted facilities were provided The noise frrom the adjoining railway was very intrusive
the location, the rate and the facilities they have at this place. They did not clean our room the week end we stayed there. is it because of the week-end or the holiday? If it is normal, you should warn your clients.
Clean, simple rooms. Was not expecting anything else for the room rate. Value for money The price of 7.50 Euro per person for the breakfast was too much for what was offered.
good position, staff speaks german spanish and english room was dirty and the bathroom was very old and falling to pieces...generally looking very cheap!
Close to the city center Our room had no lights over the weekend
Too hot, dirty, building works outside, noisy, limited hot water
hotel staff and services
The front desk staff were very nice and helpful. The location of the hotel for a tour of the city is perfect. This was the 2nd time we stay at this hotel because the first time we liked it a lot. In either case, we had 2 rooms and paid almost the same each time. The first time we had really nice big rooms that were modern and very clean and the front desk staff were very nice. We had a minor discontent with the breakfast staff though - they seemed to be overwhelmed! This time, the rooms were smaller, older and not as clean; especially the bathroom was very old and the toilet was the smallest I have ever seen at a hotel with pipes going through it. This time again, the breakfast staff was overwhelmed and things were missing for a while such as coffee/tea cups and some foods which were replenished, eventually.
Location off the beaten path, yet turned out well. (evening) staff was friendly and helpful. Rooms were extremely overpriced for the size and location. No breakfast either in the price.
The receptionist was very helpful and friendly. She provided information on what was near the hotel and was extremely nice. The shower area needs updating. It looked dirty and is old.
The location was great Difficult to find and parking was a problem
We liked the fact that we were able to park our car in a safe garage for a small extra cost Nothing
the hotel localisation,price, comfort, value for money
the promotion- the special price by e-mail booking It seems to me unusual,that the hotel is locked about 10 p.m.
Very good location
The location was good and hotel staff well disposed to help
Central location and helpful friendly staff. Room was very small and although there is parking available it was full when we arrived and I had to use public parking that initially was also full.
very central, friendly personnel, a clean and comfortable room
best location - easily accessible by car, yet 3 minutes walk from Place Kleber, safe garage next door (10 EUR per night), nice breakfast, nice Hippo restaurant round the corner noises from inside (walls are thin and you can hear too much from neighbouring rooms including bathrooms) and outside (you are in the city centre where noisy drunk people can be heard from the street)
location hotel charged my credit card without my permission and I was going to pay cash or use another credit card
comfort and the design of the room, location of the hotel lunch should be provided, english version of the menu for the order should be provided, there should be more international channels on tv
Nice location, staff very nice, nothing to say on breakfast which follows the accepted rules now. Rooms could be a little bit improved in terms of noderness. Very clean however
Good location, close to the railway station The room was dirty, too small and internet connection didn't work properly.
Price was reasonable and good location. No air conditioning which was horrible during a heat wave.
I have had accepted reconstructions acivities without any informations before. Please inform better for these activity.
The location of the hotel. Tram stop right outside the hotel and the a big shopping mall adjustant to it. The main city centre (Cathedral) is just a 10 min walk from the hotel. The carpets in the corridor need a change. Breakfast is expensive but there are enough better options right next to the hotel in the mall.
Excellent Hotel only 5 min walk from the centre. Free wifi in the rooms, parking in the public garage was only 9 Euro for 24 hrs ( with access directly to the hotel), reception and public areas have a great futuristic design, so does the bathroom.....Staff was very friendly, and helped us with recommendations for restaurants etc. Didn't try breakfast at the hotel as in the attached shopping mall ( excellent for shopaholics like me) you can find many bakeries. Would absolutely recommend this hotel to everyone travelling to Strasbourg !
Central location was great although a little hard to find by car with the one way streets,. No - it was great
Central location of the hotel. Helpful staff at reception desk. Quiet and comfortable room.
Everything was satisfactory Not at all
Good position It was impossible to take the stairs to our room when the lift was very busy as a large tour party had just arrived. We almost missed a vital appointment.
Easy walking distance from the train station but also on a tram line so able to get to the train station that way as well. Good sized room, free internet, separate bathroom and loo and a fridge all helped make it a great place to stay. Staff fluent in a number of languages. Being next to a shopping centre meant there were good breakfast and lunch options if you didn't want to pay the prices being asked in the hotel. Reception can be short-staffed at times which makes getting good service a bit difficult. Hotel restaurant prices a bit steep.
location and quietness of room; size of room; breakfast set up was not particularly good nor was service; parking was confusing and difficult at first;
We had a suit for 4 (two adults and two children). It was a big and rather comfortable room with bedroom and living room the location of the hotel is not very good
Location of the hotel close to the train station Quality of furniture, maintenance of equipement (wifi didn't work, heater not properly hanged on the wall, room not warmed prior to welcoming the guest (freezing cold during the first night), breakfast area too small (not enough warm food for everyone), rooms too noisy with plastic soil (they should put at least a carpet to reduce noise), lack of room next to the sink to put personal stuff, no proper seats to watch TV - a matress instead laying directly on the floor, ... clearly not a "Quality Suite" !
Toured Strasbourg and cycled in the region: no
Nice, cozi and confortable room. Hotel staff very helpfull and friendly.
small number of foreign (at least English) TV channels
The rooms are large, very important especially when you have the kids The dust
The staff were friendly and the apartment was very clean and well presented. The location from the train station was very good. When we booked on the internet we were under the impression that we would have two bedrooms in the executive suite but when we arrived this wasn't the case. We only had one! The web site is somewhat misleading!!!
comfort and value for money
Friendly Staff, 24 hr reception, very helpful.
Standart service, Sofa that used as an additional bed in studyo rooms was not comfortable.