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the hotel was central and very warm and cosy price could have been better at least for breakfast
Receptionist could have informed us of Son et Lumiere as we were only staying overnight
The staff were extraordinarily kind and helpful with always a smile. The gap between the two single beds, which were easily moved . other than that nothing else bad to report
the decor or the hotel is unique. I felt like I was in a small quaint city...not a big metropolitan area like DC.
everything is perfect it is an excellent hotel nothing
The location in the centre of Strasbourg. Very hot in rooms, breakfastroom and corridors
Good location, very helpful staff, decent size room
location nothing really
very friendly staff & a very nice room
The location was very good to access famous places in Strasbroug easily. Alss the receptionists were speaking good English. It would be good if the check-in time is ealier. 4 pm seems to be a bit late.
Great place in an outstanding location in a delightful small city! Having to leave to go back to work.
Friendly, professional staff, very clean room & bathroom, Room & bathroom were tight but this is quite typical. Excellent location in center of old part of city near pedestrian streets. Public parking nearby was not overpriced. Shabby carpet in room.
friendly staff, excellent room, good price no
great location and very pleasant staff bathroom and toilet needed better ventilation. no water provided
The location, the installation and design of the lobbies and rooms (excl. bath-room) The Sauna is poorly installed , and not in line with the norms used in the rest of the hotel. The Sauna was overheated (110°c) and hotelpersonnel would not correct the temperature.
the location is perfect, personel nice and surroundings great. -
A lovely spot and a classy modern hotel.
The room was large and comfortable, with windows that opened and we had a toilet in a seperate room We were literally above water flowing under our room (Strassburg is known as the Venice of France). There was a computer set up downstairs to access the internet free. The breakfast was quite expensive for a meal when you don't actually feel like much to eat (22 Euros per person) so we ate at a cafe literally around the corner from the hotel for a fraction of the price. Wifi in the room was also expensive, so we didn't use our laptop, just the public computer downstairs.
The hotel was so conviently located in teh beautiful area of Petite France, amoung beautiful old buildings, flowers and the water. Plenty of local cafes and restaurants close by.
This is a fine hotel. The designers were more interested in design than in comfort or practicality. The bedlamps are charming but do not cast sufficient light for reading. The mirrors are ludicrous. One cannot see one's face or hair in a triangular mirror. As so often, the shower faces in the wrong direction, spraying out into the room.
location, services night front office manager not particularly welcoming
The on-site parking service. The hotel in general offered quality staying experience while close to centre. Poor room service during the night with half of the menu choice not able to be served.Too expensive minibar. Came back one day at 4pm and the room was not serviced.Enviromentally consious cards saying 'how to leave towels hanging if not for washing or how to leave a card on bed if you don't want your bed sheets changed in order to save the environment' implies significant savings on hotel operating costs. According to my own reasoning these savings should be passed on to guests through lower prices.
Our stay was perfect, from begginining to the end No bad comments at all.
very friendly service, location in the center, valet parking, excellent breakfast buffet.
Best Hotel in Strasbourg -
very nice staff. location in the centeral price of breakfast
This is a fine hotel in the center of a spectacular city. The staff were always cheerful and helpful with any needs I had. I would absolutely look to stay again next time I'm in Strasbourg.
The rooms were very elegant, and the hotel staff were extremely helpful and attentive. The location was also a plus.
Comfortable layout of room and good location We had the suite at the back of the hotel with a view of a parking garage.
Central location. Very tastefully decorated hotel and the superior room was very comfortable. Gorgeous bed. The room's air conditioning in Strasbourg's hot and humid days was essential for those of us used to cooler climes. Breakfast was very nice and staff very pleasant and helpful. The noise of water through pipes from surrounding bathrooms did wake me up in the morning but wasn't too off-putting. A bath would have been nice.
Poor service and cleaning
I made my booking on booking.com and received a conifrmation mail. Following day the hotel contacted me and stated that they could not get the money from my credit card and stated i need to react within 24 hrs. It was a difficult situation to manage the bad communication between the hotel and booking.com. Following my email to them, the hotel accepted to keep the booking without any payment till my arrival.
Wonderful staff and clean rooms. Easily accessible from the train station and also to the major squares. Helpful reception staff were able to direct us to interesting spots and tasty bistros.
location to old center of town, able to walk to all tourist sites room at night was too bright, needed darkening shades to keep street lights out
very noisy ventilators of airconditioning outside of building
personnel at reception extremely courteous and helpful; room was quite adequate and a good value
I was happy with everything. I was happy with everything.
Exquisite, that's where I'm gonna stay when in Strasbourg.
every thing was perfect. but breakfast was'nt including price. But it should be.
Location was outstanding and the room was large, comfortable and reasonably priced. We didn't endup having it but 14 euros for breakfast seemed a bit much!
We enjoyed the tastefully renovated rooms (incl. wifi), the friendly staff and the convenient location (close to old town/shopping area & station). n.a.
Excellent location. Interesting view onto the main street. Calm atmosphere. Pleasant breakfast facilities. Lovely staircase. Helpful and friendly staff. Very clean and comfortable room. There was a wine tasting session in the lounge one evening when some of the tables and armchairs were reserved. This meant there were not enough armchairs for guests who were looking forward to a comfortable seat rather than a bar stool. I think that the unused mezzanine area in the bar would have been an ideal place for the wine tasting.
cosiness, silence in corridors and stairways too much smoke in the breakfast room, no drinks in the fridge
Good location with excellent service from the staff day and night. Defintely stay there again.
Great location. Double windows that helped to reduce the street noise. Really nice staff that helped for reserving tables from restaurants. There might be some improvements in breakfeast...
AMAZING LOCATION Almost exactly in front of the cathedral. The room was nicely decorated, and very clean. I think it is a True three star as opposed to a three star that is really a two as you often find in Europe. Very difficult to find if you're driving! Much of the area surrounding the hotel is pedestrian only, and your GPS will get very "confused" because it can not guide you anywhere near the hotel itself. If you drive, look for a paid underground parkin lot.. (Parking Gutenberg at Gutenberg plaz is the closest to the hotel)
situation close to the center poor breakfast
Extremely helpful desk (perfect English), nice restaurant/cafe, extremely convenient location to the sights, nice rooms, even A/C. Just be aware that you'll have some walking to do from the train station, but you can cut 3/4 of the walk by taking the tram, or you can cab it to within a block.
Good Service and Location No Coffee Making Facilities
Good location for tourists and business travelers; close to the Cathedral, restaurants and public transportation. The breakfast (13 euros) was too expensive,
Small but interestingly decorated bedroom. Fun lobby. Lovely front desk and restaurant staff. Shower flooded the bathroom floor and, if I had not thrown all the towels down, it would have flooded the bedroom as well. They were surely aware of this as the shower head was positioned facing the wall. Once it was turned to focus the water downward, the flooding began. Room 308.
Excellent location, adjacent to the cathedral and convenient for city centre facilities. Staff friendly and very helpful. Rooms decorated and furnished in 'traditional' style are relatively spacious and very clean. Bathroom spotless and well serviced and maintained.
Perfect location and all hotel features were good or better. With tram a very short walk away, you could go anywhere with ease. Rooms have double windows for sound control.
Lovely room, complimentary bottle of wine, excellent breakfast Privacy was lacking due to windows of other rooms facing ours. Noise from people drinking in the courtyard.
The location was excellent (2 minutes walking and you are in the centre of town) as was the friendliness and quality of the staff. The hotel is an excellent blend of modern interior design in a historical building. The rooms were roomy and comfortable (in particular the beds). Quiet location.
They had renovated a very old building very carefully while including excellent modern facilities. It was hidden away within walking distance of the old town, it was quiet, a real treat, one of the best hotels we have stayed in. For the price the breakfast was rather limited, although they did have fresh juices and excellent coffee
This is a full 10-grade hotel. If you like hotels with a charm - that`s the one in Strasbourg. The restored old inn building is just beautiful with a number of old beams kept around. The staff is remercably kind and helpful. With a booking.com rate the price - quality ratio is just amazing! The location is also great - in the vicinity of all the touristic/shopping attractions in the city! Be aware of the fact that by car the entrance of the hotel`s street seems closed - there is a low intercom box on the left-hand side and you have to push the button - the reception puts the hydraulic pillar down for you ;-)
the service, the room
The hotel was lovingly restored, it is in a beautiful old building but offers nonetheless all the latest standard. The staff in the hotel was friendly and helpful. Somehow, the athmosphere in the room was a bit sterile. The light in the bathroom was insufficient by far. The room was too small / simple given the price per night. Also, the breakfast at EUR 22,00 per person was way too basic. Half an hour before the end of breakfast, there were no more refills on eggs etc. There was too little personnel to clear tables in the slightly too small breakfast room, so plates and other dishes would be piling on the tables.
Everybody was very nice and attentive. Great location, nice and clean room. I recommend this hotel.
Location is perfect Staffs are super friendly and helpful Comfy bed and nice room
The hotel is in such a picturesque place, and traditional. A truly wonderful place to stay. Only room service available for evening meals. Would liked to have sat and ate downstairs socially, in such a beautiful hotel.
Absolutely remarkable building, refined luxury, one of the best places I've ever stayed at, in a city distinctly lacking any other competitor. OK, the breakfast fruit juice was disappointing
We booked early and found a very good price for our room. The fairytale-like hotel is a recently restored 16th century Alsacian construction, complete with exposed wooden beams, contrasting very nicely with all of the modern amenities (very clean new bathrooms!) The staff was very welcoming, and most spoke French, English, and German. They recommended and reserved a great restaurant, and also reserved us a taxi with no problems. Wifi is pay-only, but there is a free to use computer, with printer, near the lobby. The bathtub/shower really needs some sort of curtain or glass partition to avoid spraying water everywhere, but one can make do.
Location, boutique style Front rooms have great view of Cathedral but very noisy most of the night. Bells are lovely but too loud and too early.
The hotel's location is excellent, as it's directly across from the principal site in town, the cathedral. Rooms facing the cathedral have a wonderful view, but late night revelers on the square can make sleeping a bit difficult at times. I thought that the trade-off was worth it though.
Being right in the centre of town Occasionally a bit noisy when the pubs turned out
It is located just in front of the Cathedral, and center of the old city. The drive and parking direction is not clear, actually cars are not allowed to reach the hotel, have to travel with luggages for at least two or three hundreds meters. You may either parked in a open public parking(which is closer) in right side (facing catherdral) or in underground parking facing cathedral but have to walk longer. Also to reach the lift have to move luggage somewhat one floor up, and depends on your particular room, may move luggages half floor down.
Location was excellent, staff were extremely helpful, in a beautiful city Small room, no tea making facilities
Fantastic location right on the cathedral square with views from front-side rooms. Rooms were functional and sufficient for short stays, larger-sized flat-screen TV a nice plus as well as bath instead of just a shower.
good location to go everywhere for sighseeing View from the room is so good but noisy during the night, should be taken any measure for the noise and there is no lift to the 1st floor, it is hard to carry laggages.
location, interior design, staff size of windows, at least room 66 is poor and the unhappy combination between cheap furniture in the room and the beautifully decoreted bathroom
The location is perfect for a weekend in Strasbourg. Our room's view of the cathedral was definitely worth the trip.
The location was fabulous and the hotel very nice. The room wasn't anything spectacular, but clean and fine. The staff was also efficient and pleasant.
I really like the bedroom, spacious and cosy at the same time and well equiped. The hotel is very central, and this was really the best for me. i'd appreciate more english breakfast than continental breakfast.
The bed!!! I could actually sleep, and that is major bonus. The hotel was quiet and somehow dignified Getting connected to internet was a serious problem that was solved only the very last night.
Good value for money in excellent location in centre of Strasbourg. Helpful and friendly staff. Free internet access. Limited choice at breakfast. No facility for toasting bread.
Great location, good value, friendly Air con broken
The room booked was on the ground floor with 4 big windows on the street.. I asked for an another room and had to pay an higher price for a room which was on the 3rd floor, but did not appaer to have a higher standard than the ground floor one
Location location location . Awesome location in historic district. Just a couple minutes walk to Cathedral. Clean hotel lobby and room very clean Bathroom very modern and my 10 yr old daughter loved the rain showerhead Has a new renovation feel Staff very nice and helpful as a tour guide ask for the tour map Room size not an issue no its not huge but it wasn't tiny either Ask for parking lot location . Sundays you can park on streets for free overnight if you can find a space that saves $30 Make sure you walk city at sunset it's amazing. I heard the boatride at that time is breathtaking My daughter thought elevator door shut too slow. Had to put something!
Loacation in the city Nothing
Really a central position, 100mt from the cathedral with an underground parking 50mt away.Nice and convenient Ours was a smoker room, and smelled like that, while we would have preferred a non-smoker
Just perfect! The hotel is located in the very historical centre of the city, two minutes walk from the car park and close to the main tourist attractions. Especially welcoming staff, large modern well-equipped bedroom, spacious bathroom and copious breakfast. Great value for money.
everything, staff was nice, helpful, room very good for the price and location, breakfast was great
The hotel has a very good location. When I came back to a hotel at 3:00, cleaning of the room had not finished yet.
Small, quite and comfortable hotel in nice location Lack of bar/food facilities other than breakfast
Central location, nicely designed rooms. We had 2 rooms on the second floor. These rooms are unsuitable for light sleepers because they are too noisy. Part of the noise comes from the tram service passing just outside the hotel. Much worse is the noise coming from the breakfast room which is prepared between 5am and 6am - the parquet floor and aluminum tables and chairs (and the person preparing the room) make an enourmous amount of noise making any sleep past 6am impossible.
Cleanliness of our, Comfort, Value for money, Location
Close to city center...air conditioning Air conditioner dripped constantly, no maid service on our rooms the day we stayed there.
Great character, friendly staff, comfortable room Need shower curtain!!!
Good city centre hotel with well-designed rooms and excellent breakfast.
Good staff, easy for the station
The rooms have an internal corridor - so the actual bedroom is away from the door and the main corridor of the floor - this is good because you don't hear any noise from the lift (my room was directly opposite it) - nor other hotel guests. Location was also quite good. The toilet and bathroom were in separate 'rooms' which I found a bit strange given that there wasn't even a handbasin in the toilet 'room' The water pressure on the shower was awful if you wanted a remotely warm shower. When the water was cold - the pressure was great - as soon as you turned it to warm/hot - it trickled out. This is not at all helpful if you are washing long hair!
The friendliness of the staff; the efficient use of space, parking lot, Wifi, good location, quietness
great beakfest :-), cleanliness of our room in bathroom there was no ventilator (suction-fan)... and it was very difficult to park a car in garage (narow way)
The location is perfect to visit Strasbourg city center. It is too expensive for the quality that we got. The entrance to the hotel was dusty. The room is spacious but it is old. I prefer the firm mattress, so the soft mattress of the hotel did not suit me. There was a tile in the bathroom which did not fit well.
Good location, good price and a nice hotel with good and likable hotel staff. The breakfast could be more exciting.
Everything was so good, especially the room was very wonderful.
The room was to cold at night, so I slept very bad.
Very convenient to the old city attractions. The room was very small.
Staff were very friendly
Location, very central Very nice staff Tiny room ( standard) Breakfast almost empty after 09.30
great staff very difficult to reach by car
Room were in a quite good condition. Good noise insulation. Air conditioner. good ratio price/quality.parking area closed to the hotel. parking fee should be reviewed and lowered.
It was a very charming hotel in a nice location It was super hard to find, Strasbourg is very confusing and the entrance is on a pedestrian area.
Rooms were very clean, hotel breakfast was very good and value for the money. Location was also good, very close to the petit france. Parking was very difficult, very small space. Bathroom can use some renovation.
room was comfortable, quiet, bed was really nice breakfast wasn't that great. and quite pricy. Should be included with room. Parking was not good either.
Attractive hotel in excellent location with
cosy rooms, nice breakfast
Wonderfully central position although quiet. Atmospheric old building and very interesting rooms
The location was excellent. The steps were a little difficult especially with the luggage. The dark corridors just before you switch on the lights are unsafe in my opinion.
hotel is charmful (belongs to the german romantik hotel chain) improvement suggestion: provide tee boiler in bedroom
Everything. Staff very friendly and helpful, the room very nice and clean. At any time, I would come back to this hotel and can only recommend it. In the morning, the heating and warm water was not working in the whole hotel due to a technical problem - this could not be solved before our departure. But this is "force majeure". I asked for a discount due to this and got it without problem.
Friendly staff, excellent location and a very attractive inner courtyard. If travelling by car the car park was just opposite so ideal for transporting luggage.
Location --- Service --- Friendly staff No
I enjoyed starting a day with refreshing breakfast of the hotel with very well organized and clean kitchen. Personel was very kind and friendly.
The room cleaning policy is strange.
Best value for money I have found in years of travelling. Everything worked perfectly and with no hassle. Helpful and polite staff. Right downtown but our second floor room out to the yard was still really quiet. No complaints whatsoever.
Very convenient to have a small kitchen which was very well equipped. Location was very good for exploring Strasbourg on foot. Design was modern but very comfortable. Hotel staff very pleasant and helpful, from reception to housekeeping. Electrical outlets are only operational when the key card is inserted, so you cannot charge small appliances (cell phone, laptop, camera batteries) when you are not in the room. GPS information on how to find hotel is not accurate (on a pedestrian street), so pre-arrival information on where to and how to reach the hotel and park would have been helpful.
Everything was new, rooms recently renovated, the location is extremely comfortable They failed to produce a proper invoice (said that neither the headed paper nor the stamp of the hotel had not arrived yet, which made me suspect they were actually not authorised to open yet) and my complaints (as no payment office will accept a peace of paper with no credentials) were answered with a "I know this is not a proper invoice...," instead of offering to send one later by mail or e-mai
The room was clean, compact, well equipped and comfortable and centrally located
Excellent location for exploring the old town. New apartment with nice kitchen. Markets on Place Kleber a few days of the week for fresh food and vegetables No hangers or hooks/ shelves for storage.
Very nice and friendly reception staff. Strange smell in the corridor; too small room for such price.
The location of the hotel was very good.
Hotel was quite good. Also the amount of extras in the room were more than satisfactory (cooker, iron, just useful stuff like that which for this price I hadn't expected to find in my room). Design of the room was also according to standards, maybe even a bit above. The person at the reception wasn't much helpful. Felt like she was just sitting there to earn her money and not much more. Her English was rather poor as well.