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Great place in an outstanding location in a delightful small city! Having to leave to go back to work.
the hotel was central and very warm and cosy price could have been better at least for breakfast
Friendly, professional staff, very clean room & bathroom, Room & bathroom were tight but this is quite typical. Excellent location in center of old part of city near pedestrian streets. Public parking nearby was not overpriced. Shabby carpet in room.
everything is perfect it is an excellent hotel nothing
Good location, very helpful staff, decent size room
very friendly staff & a very nice room
The location in the centre of Strasbourg. Very hot in rooms, breakfastroom and corridors
the decor or the hotel is unique. I felt like I was in a small quaint city...not a big metropolitan area like DC.
Receptionist could have informed us of Son et Lumiere as we were only staying overnight
The location was very good to access famous places in Strasbroug easily. Alss the receptionists were speaking good English. It would be good if the check-in time is ealier. 4 pm seems to be a bit late.
location nothing really
The staff were extraordinarily kind and helpful with always a smile. The gap between the two single beds, which were easily moved . other than that nothing else bad to report
great location and very pleasant staff bathroom and toilet needed better ventilation. no water provided
friendly staff, excellent room, good price no
A lovely spot and a classy modern hotel.
The location, the installation and design of the lobbies and rooms (excl. bath-room) The Sauna is poorly installed , and not in line with the norms used in the rest of the hotel. The Sauna was overheated (110°c) and hotelpersonnel would not correct the temperature.
location, services night front office manager not particularly welcoming
This is a fine hotel. The designers were more interested in design than in comfort or practicality. The bedlamps are charming but do not cast sufficient light for reading. The mirrors are ludicrous. One cannot see one's face or hair in a triangular mirror. As so often, the shower faces in the wrong direction, spraying out into the room.
the location is perfect, personel nice and surroundings great. -
The hotel was so conviently located in teh beautiful area of Petite France, amoung beautiful old buildings, flowers and the water. Plenty of local cafes and restaurants close by.
The room was large and comfortable, with windows that opened and we had a toilet in a seperate room We were literally above water flowing under our room (Strassburg is known as the Venice of France). There was a computer set up downstairs to access the internet free. The breakfast was quite expensive for a meal when you don't actually feel like much to eat (22 Euros per person) so we ate at a cafe literally around the corner from the hotel for a fraction of the price. Wifi in the room was also expensive, so we didn't use our laptop, just the public computer downstairs.
Excellent location. Interesting view onto the main street. Calm atmosphere. Pleasant breakfast facilities. Lovely staircase. Helpful and friendly staff. Very clean and comfortable room. There was a wine tasting session in the lounge one evening when some of the tables and armchairs were reserved. This meant there were not enough armchairs for guests who were looking forward to a comfortable seat rather than a bar stool. I think that the unused mezzanine area in the bar would have been an ideal place for the wine tasting.
Wonderful staff and clean rooms. Easily accessible from the train station and also to the major squares. Helpful reception staff were able to direct us to interesting spots and tasty bistros.
every thing was perfect. but breakfast was'nt including price. But it should be.
I was happy with everything. I was happy with everything.
We enjoyed the tastefully renovated rooms (incl. wifi), the friendly staff and the convenient location (close to old town/shopping area & station). n.a.
Exquisite, that's where I'm gonna stay when in Strasbourg.
very noisy ventilators of airconditioning outside of building
location to old center of town, able to walk to all tourist sites room at night was too bright, needed darkening shades to keep street lights out
personnel at reception extremely courteous and helpful; room was quite adequate and a good value
Location was outstanding and the room was large, comfortable and reasonably priced. We didn't endup having it but 14 euros for breakfast seemed a bit much!
cosiness, silence in corridors and stairways too much smoke in the breakfast room, no drinks in the fridge
Central location. Very tastefully decorated hotel and the superior room was very comfortable. Gorgeous bed. The room's air conditioning in Strasbourg's hot and humid days was essential for those of us used to cooler climes. Breakfast was very nice and staff very pleasant and helpful. The noise of water through pipes from surrounding bathrooms did wake me up in the morning but wasn't too off-putting. A bath would have been nice.
Poor service and cleaning
The rooms were very elegant, and the hotel staff were extremely helpful and attentive. The location was also a plus.
Best Hotel in Strasbourg -
very nice staff. location in the centeral price of breakfast
I made my booking on booking.com and received a conifrmation mail. Following day the hotel contacted me and stated that they could not get the money from my credit card and stated i need to react within 24 hrs. It was a difficult situation to manage the bad communication between the hotel and booking.com. Following my email to them, the hotel accepted to keep the booking without any payment till my arrival.
The on-site parking service. The hotel in general offered quality staying experience while close to centre. Poor room service during the night with half of the menu choice not able to be served.Too expensive minibar. Came back one day at 4pm and the room was not serviced.Enviromentally consious cards saying 'how to leave towels hanging if not for washing or how to leave a card on bed if you don't want your bed sheets changed in order to save the environment' implies significant savings on hotel operating costs. According to my own reasoning these savings should be passed on to guests through lower prices.
very friendly service, location in the center, valet parking, excellent breakfast buffet.
Our stay was perfect, from begginining to the end No bad comments at all.
This is a fine hotel in the center of a spectacular city. The staff were always cheerful and helpful with any needs I had. I would absolutely look to stay again next time I'm in Strasbourg.
Comfortable layout of room and good location We had the suite at the back of the hotel with a view of a parking garage.
Very pleasant staff. Good car parking arrangements. Within easy walking distance of the city centre and main attractions.
The folks here are responsive and helpful. The hotel itself is within walking distance of all the sights of the old town. Nice modern rooms, great breakfast in a clean, well-kept environment. Parking in their garage was made much easier by the gentleman who knows how to handle the tight spaces. Cindy's (at the desk) recommendation for dinner was outstanding. I would definitely stay here again.
5 minutes walk to the centre of Straatsburg
Very nice atmosphere, friendly staff, good location convenient parking, but you have to book in advance
All staff was very good attitude.
Good reception, convenient location. Clean and well equipped rooms. Mind staying at the 1st floor as the constant sound of I guess the generator? in the garden may irritate you after a while.
its central location, garage parking - very good for an over night stay and an opportunity to look around the city
Close to Strasbourg old city. Rooms are clean but old fashioned. Breakfast room was hot as a sauna......crazy!
The room was totally renovated and very clean! Very spacious and comfortable! In addition, I switched our room dates a couple times and the staff was very, very nice about it! The maid tried to open our door at 8:00 a.m. and then let it slam shut. Also, another hotel worker was slamming the doors in the morning when he was looking in a closet that was directly across from our room. That woke me up and was really annoying. The maids should know before hand which rooms are taken and which need to be cleaned and are unattended without slamming doors! Breakfast not included and the hotel is not exactly in the center, more like 3 or 4 blocks. Also, the bathroom had no shower curtain, hence the water everywhere and the door was wierd. It was a frosted glass sliding door, which was nice but it generated a lot of light (which was not good since we had our kids and it lit up almost the whole room when in use).
I like the different type of cheese present same breakfeast for 4 days. Pork sausages only ( muslim doesn't consume pork would suggest chicken sausages which can be consumed by everyone) more hot plats in breakfeast
location near to the city center and the railway station the two door entrance to the room and the carpet
Good location, kind and friendly staff, good room (roomsa re in renovation process, so some may still be old ones) The room was in corridor repair area with chemical smell, breakfast is not as good as cost it, hotel parking area is small and difficult to park.
Room were in a quite good condition. Good noise insulation. Air conditioner. good ratio price/quality.parking area closed to the hotel. parking fee should be reviewed and lowered.
Very convenient to the old city attractions. The room was very small.
Everything was so good, especially the room was very wonderful.
The location is perfect to visit Strasbourg city center. It is too expensive for the quality that we got. The entrance to the hotel was dusty. The room is spacious but it is old. I prefer the firm mattress, so the soft mattress of the hotel did not suit me. There was a tile in the bathroom which did not fit well.
Staff were very friendly
Location, very central Very nice staff Tiny room ( standard) Breakfast almost empty after 09.30
great staff very difficult to reach by car
Rooms were very clean, hotel breakfast was very good and value for the money. Location was also good, very close to the petit france. Parking was very difficult, very small space. Bathroom can use some renovation.
Good location, good price and a nice hotel with good and likable hotel staff. The breakfast could be more exciting.
The room was to cold at night, so I slept very bad.
It was a very charming hotel in a nice location It was super hard to find, Strasbourg is very confusing and the entrance is on a pedestrian area.
clean, rooms were spacious, beds and desk were comfortable, the windows open! no clock in room, shampoo was all in one--body wash/shampoo/conditioner? no washcloths or hand towels, no iron/ironing board (although i also didn't ask--i might have been able to get one). these are minor complaints. the hotel is overall fine.
The A/C and the location. The external telephone line wasn't working. To make an external call, one had to go to reception. The A/C was a bit noisy.
The desk staff were excellent, they took care to help in every way. Well worth the money and very well organized with excellent staf overall. Nothing comes to mind.
Great location if arriving by train Breakfast not as good as it was on previous trips (no hot milk with coffee), Price seems to double when parliament is sitting.
I really appreciate le Grand Hotel for its location (just a few steps away from la Gare Centrale de Strasbourg) , its modern design and the clean room. Staffs are very kind ! There is not a business center where I can access to Internet !!! But Wifi works well in the room...
Very clean with a beautiful lobby. Front desk staff was very friendly and helpful and also spoke English. Hotel is close to Petit France and across the street from the train station. Very convenient. Breakfast is plentiful and good. The shower was too small without any shelving for personal items, i.e. shampoo, conditioner, razor, etc. Public parking is located down the street, although it is cheaper for hotel guests. I guess this is to be expected for a downtown hotel.
There was a beautiful bathroom in the suite (Privilege) and the room was very spacious and comfortable. Excellent location right in front of the railway station.
Works in progress both inside and outside the hotel; obsolete, smelling bathroom; windows that don't close well; lamps that don't allow reading.
Breakfast included, comfortable bed and no noise due to extra door and double windows. The classic room is much smaller than the higher priced room and has a shower instead of a bath.
Checking in was quick and easy. Staff spoke good English. Hotel directly across from station, very handy as we were only staying one night. Big bathroom and great view from hotel room. Breakfast not included in price but there are plenty of cafes etc nearby or you can get some food at the station. I would stay in this hotel again if visiting Strasbourg. Breakfast not included in price but there are plenty of cafes etc nearby or you can get some food at the station.
Convenience to train Did not like the restaurant we were sent to ( can't remember name but it was on the river and very Alsatian)
breakfast very small room
Great location, good value, friendly Air con broken
I really like the bedroom, spacious and cosy at the same time and well equiped. The hotel is very central, and this was really the best for me. i'd appreciate more english breakfast than continental breakfast.
Loacation in the city Nothing
The hotel has a very good location. When I came back to a hotel at 3:00, cleaning of the room had not finished yet.
The bed!!! I could actually sleep, and that is major bonus. The hotel was quiet and somehow dignified Getting connected to internet was a serious problem that was solved only the very last night.
everything, staff was nice, helpful, room very good for the price and location, breakfast was great
Good value for money in excellent location in centre of Strasbourg. Helpful and friendly staff. Free internet access. Limited choice at breakfast. No facility for toasting bread.
Really a central position, 100mt from the cathedral with an underground parking 50mt away.Nice and convenient Ours was a smoker room, and smelled like that, while we would have preferred a non-smoker
Location location location . Awesome location in historic district. Just a couple minutes walk to Cathedral. Clean hotel lobby and room very clean Bathroom very modern and my 10 yr old daughter loved the rain showerhead Has a new renovation feel Staff very nice and helpful as a tour guide ask for the tour map Room size not an issue no its not huge but it wasn't tiny either Ask for parking lot location . Sundays you can park on streets for free overnight if you can find a space that saves $30 Make sure you walk city at sunset it's amazing. I heard the boatride at that time is breathtaking My daughter thought elevator door shut too slow. Had to put something!
The room booked was on the ground floor with 4 big windows on the street.. I asked for an another room and had to pay an higher price for a room which was on the 3rd floor, but did not appaer to have a higher standard than the ground floor one
Just perfect! The hotel is located in the very historical centre of the city, two minutes walk from the car park and close to the main tourist attractions. Especially welcoming staff, large modern well-equipped bedroom, spacious bathroom and copious breakfast. Great value for money.
I enjoyed starting a day with refreshing breakfast of the hotel with very well organized and clean kitchen. Personel was very kind and friendly.
Very convenient to have a small kitchen which was very well equipped. Location was very good for exploring Strasbourg on foot. Design was modern but very comfortable. Hotel staff very pleasant and helpful, from reception to housekeeping. Electrical outlets are only operational when the key card is inserted, so you cannot charge small appliances (cell phone, laptop, camera batteries) when you are not in the room. GPS information on how to find hotel is not accurate (on a pedestrian street), so pre-arrival information on where to and how to reach the hotel and park would have been helpful.
Excellent location for exploring the old town. New apartment with nice kitchen. Markets on Place Kleber a few days of the week for fresh food and vegetables No hangers or hooks/ shelves for storage.
Hotel was quite good. Also the amount of extras in the room were more than satisfactory (cooker, iron, just useful stuff like that which for this price I hadn't expected to find in my room). Design of the room was also according to standards, maybe even a bit above. The person at the reception wasn't much helpful. Felt like she was just sitting there to earn her money and not much more. Her English was rather poor as well.
Everything was new, rooms recently renovated, the location is extremely comfortable They failed to produce a proper invoice (said that neither the headed paper nor the stamp of the hotel had not arrived yet, which made me suspect they were actually not authorised to open yet) and my complaints (as no payment office will accept a peace of paper with no credentials) were answered with a "I know this is not a proper invoice...," instead of offering to send one later by mail or e-mai
Very nice and friendly reception staff. Strange smell in the corridor; too small room for such price.
The room cleaning policy is strange.
The room was clean, compact, well equipped and comfortable and centrally located
The location of the hotel was very good.
Best value for money I have found in years of travelling. Everything worked perfectly and with no hassle. Helpful and polite staff. Right downtown but our second floor room out to the yard was still really quiet. No complaints whatsoever.
Location off the beaten path, yet turned out well. (evening) staff was friendly and helpful. Rooms were extremely overpriced for the size and location. No breakfast either in the price.
the hotel localisation,price, comfort, value for money
The front desk staff were very nice and helpful. The location of the hotel for a tour of the city is perfect. This was the 2nd time we stay at this hotel because the first time we liked it a lot. In either case, we had 2 rooms and paid almost the same each time. The first time we had really nice big rooms that were modern and very clean and the front desk staff were very nice. We had a minor discontent with the breakfast staff though - they seemed to be overwhelmed! This time, the rooms were smaller, older and not as clean; especially the bathroom was very old and the toilet was the smallest I have ever seen at a hotel with pipes going through it. This time again, the breakfast staff was overwhelmed and things were missing for a while such as coffee/tea cups and some foods which were replenished, eventually.
The location was great Difficult to find and parking was a problem
The receptionist was very helpful and friendly. She provided information on what was near the hotel and was extremely nice. The shower area needs updating. It looked dirty and is old.
the promotion- the special price by e-mail booking It seems to me unusual,that the hotel is locked about 10 p.m.
We liked the fact that we were able to park our car in a safe garage for a small extra cost Nothing