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Comfortable layout of room and good location We had the suite at the back of the hotel with a view of a parking garage.
Poor service and cleaning
very friendly service, location in the center, valet parking, excellent breakfast buffet.
The rooms were very elegant, and the hotel staff were extremely helpful and attentive. The location was also a plus.
This is a fine hotel in the center of a spectacular city. The staff were always cheerful and helpful with any needs I had. I would absolutely look to stay again next time I'm in Strasbourg.
Best Hotel in Strasbourg -
The on-site parking service. The hotel in general offered quality staying experience while close to centre. Poor room service during the night with half of the menu choice not able to be served.Too expensive minibar. Came back one day at 4pm and the room was not serviced.Enviromentally consious cards saying 'how to leave towels hanging if not for washing or how to leave a card on bed if you don't want your bed sheets changed in order to save the environment' implies significant savings on hotel operating costs. According to my own reasoning these savings should be passed on to guests through lower prices.
very nice staff. location in the centeral price of breakfast
Central location. Very tastefully decorated hotel and the superior room was very comfortable. Gorgeous bed. The room's air conditioning in Strasbourg's hot and humid days was essential for those of us used to cooler climes. Breakfast was very nice and staff very pleasant and helpful. The noise of water through pipes from surrounding bathrooms did wake me up in the morning but wasn't too off-putting. A bath would have been nice.
I made my booking on booking.com and received a conifrmation mail. Following day the hotel contacted me and stated that they could not get the money from my credit card and stated i need to react within 24 hrs. It was a difficult situation to manage the bad communication between the hotel and booking.com. Following my email to them, the hotel accepted to keep the booking without any payment till my arrival.
Our stay was perfect, from begginining to the end No bad comments at all.
Everything was satisfactory Not at all
location and quietness of room; size of room; breakfast set up was not particularly good nor was service; parking was confusing and difficult at first;
Excellent Hotel only 5 min walk from the centre. Free wifi in the rooms, parking in the public garage was only 9 Euro for 24 hrs ( with access directly to the hotel), reception and public areas have a great futuristic design, so does the bathroom.....Staff was very friendly, and helped us with recommendations for restaurants etc. Didn't try breakfast at the hotel as in the attached shopping mall ( excellent for shopaholics like me) you can find many bakeries. Would absolutely recommend this hotel to everyone travelling to Strasbourg !
Central location of the hotel. Helpful staff at reception desk. Quiet and comfortable room.
I have had accepted reconstructions acivities without any informations before. Please inform better for these activity.
Good position It was impossible to take the stairs to our room when the lift was very busy as a large tour party had just arrived. We almost missed a vital appointment.
Easy walking distance from the train station but also on a tram line so able to get to the train station that way as well. Good sized room, free internet, separate bathroom and loo and a fridge all helped make it a great place to stay. Staff fluent in a number of languages. Being next to a shopping centre meant there were good breakfast and lunch options if you didn't want to pay the prices being asked in the hotel. Reception can be short-staffed at times which makes getting good service a bit difficult. Hotel restaurant prices a bit steep.
The location of the hotel. Tram stop right outside the hotel and the a big shopping mall adjustant to it. The main city centre (Cathedral) is just a 10 min walk from the hotel. The carpets in the corridor need a change. Breakfast is expensive but there are enough better options right next to the hotel in the mall.
Central location was great although a little hard to find by car with the one way streets,. No - it was great
location nothing really
everything is perfect it is an excellent hotel nothing
Receptionist could have informed us of Son et Lumiere as we were only staying overnight
Good location, very helpful staff, decent size room
The location in the centre of Strasbourg. Very hot in rooms, breakfastroom and corridors
The location was very good to access famous places in Strasbroug easily. Alss the receptionists were speaking good English. It would be good if the check-in time is ealier. 4 pm seems to be a bit late.
very friendly staff & a very nice room
Friendly, professional staff, very clean room & bathroom, Room & bathroom were tight but this is quite typical. Excellent location in center of old part of city near pedestrian streets. Public parking nearby was not overpriced. Shabby carpet in room.
Great place in an outstanding location in a delightful small city! Having to leave to go back to work.
the decor or the hotel is unique. I felt like I was in a small quaint city...not a big metropolitan area like DC.
the hotel was central and very warm and cosy price could have been better at least for breakfast
The staff were extraordinarily kind and helpful with always a smile. The gap between the two single beds, which were easily moved . other than that nothing else bad to report
We were happy to meet Mrs.Melissa on the front desk. She was very friendly,helpfull to us during our stay.
The room was clean and comfortable Found it difficult to find as there are two other Mercure Hotels in the town.
Location and comfort of room The temperature in the room was very high although I had switched the heating system off
I liked the gentleness of the staff, the location, the comfort and clenliness of rooms. I would strongly recommend this hotel to everyone who plans to visit that beautiful city.
Comfortable room close to the town cenre
The reception staff were very helpful and friendly.
nothing the room is too tighet and the breakfast is not value
Personally, for me the most important was the distance to the city center. Location of this hotel was the major advantage.
This was a great, modern hotel in exactly the location i wanted. all the comforts i was looking for, right in the center of town but tucked away from the swarming tourists by the cathedral and petite france. nothing. i loved this hotel!
The room decor was kind of funky and unique. The location was central to the highlight spots of the city. One staff member (Sarah) was absolutely the rudest hotel employee I have ever experienced. Also, the breakfast was pretty pricey for what you got, and there was some street noise from a crowd during the night.
the positive and very welcoming reception I received, even though I arrived very late and left very early. I will definitely consider staying there again. it was all grand
Easy to reach from highway and a short walk away from city center.
Helpfulness of staff Limited Parking
Very helpful staff. Clean. Very comfortable beds, nice room decoration, good quality materials used. Design in lobby and bar, as well as in the bathrooms. Great sauna and relaxation room. There are still parts of the hotel that could be modernised (stairs). Sometimes too much noise could be heard from other rooms. Parking seems expensive - 13 euro per day.
good location, the hotel is within 20 minutes easy walk of the cathedral, which is the center of the tourist destination area. Comfortable and clean. We had to request a remote control for the AC at the front desk.
Very good breakfast
Very good service (attention to little children, reasonably priced room service) and friendly staff
good breakfast, nice staff, clean the room we were at - third floor - was noisy; i suppose it had to do with the heating system
Nice cosy room, recently refurbished and clean. Friendly staff.
Nice, quiet area but within walking distance of main attractions in Strasbourg France No on site restaurant
Friendlyness of staff, spacy room, Lobby was narrow
Definitely not a 4 stars hotel.
Location, friendly staff Can't think of anything!
Good location. Staff very friendly. Nice room.
My friends and I stayed at the hotel on a girls weekend away. The staff were very courteous and helpful. it was in a great location, not too far from the old town centre and shopping areas and a very comfortable hotel. The value for money for a room to share was excellent, in our opinion.
Very Comfortable Room This hotel is impossible to find with a car. a gps does not give accurate guidance and the hotel staff (knowing this fact) did not give adequate help. After arriving in the city I wasted over 2 hours getting my vehicle to the hotel entrance.
Staff was very accomodating. Accomodations were acceptable. The room was spacious and comfortable. The location was excellent as it is 5-10 minutes walking distance from several attractions and shopping. I found my new romantic retreat. the room was too warm...hot. No restaurant
It was clean and represented france with it's traditional interior decorations.This was something we had wanted of places we visited and not just any hotel. Price was a bit steep considering distance from center was still quite a walk. quiet surroundings and clean. The distance from htoel to center of Strasbourg, which was the Cathedrale
location the fact that one has to go litterally through the kitchen/pantry area to get to the elevator to the rooms and deal servers carrying plates of food or dirty dishes from the restaurant! We understand this is an old buiding but the kitchen smell was not pleasant to say the least. There was no trace of our reservation when we showed up .We were awakened at 7 am by very loud noise coming from staff carrying bottles being recycled in the courtyard dowen below.
I wasd right in the center of everything. That I truely enjoyed. And I was on the top floor and thank god there was air conditioning.
It took a lot of time to check in and then to check out because the staff was struggling with their computer.
The location next to the dôme. Over-coordination betweeen staff, but still, lack in customer orientation. Poor breakfast service!
The architecture and the old world charm. The location was perfect.
The location I like the hotel very much
Excellent location in a delightful building. Good lift to small but comfortable room. Access to the lift (elevator) was through the back of the dining room past an area used by staff for smoking. The smell of smoke was very bad indeed.
Spacious room and lovely building Breakfast a bit expensive for what was offered
Staff was very friendly-location was perfect.
Very nice and friendly reception staff. Strange smell in the corridor; too small room for such price.
Hotel was quite good. Also the amount of extras in the room were more than satisfactory (cooker, iron, just useful stuff like that which for this price I hadn't expected to find in my room). Design of the room was also according to standards, maybe even a bit above. The person at the reception wasn't much helpful. Felt like she was just sitting there to earn her money and not much more. Her English was rather poor as well.
The location of the hotel was very good.
Best value for money I have found in years of travelling. Everything worked perfectly and with no hassle. Helpful and polite staff. Right downtown but our second floor room out to the yard was still really quiet. No complaints whatsoever.
The room was clean, compact, well equipped and comfortable and centrally located
The room cleaning policy is strange.
Everything was new, rooms recently renovated, the location is extremely comfortable They failed to produce a proper invoice (said that neither the headed paper nor the stamp of the hotel had not arrived yet, which made me suspect they were actually not authorised to open yet) and my complaints (as no payment office will accept a peace of paper with no credentials) were answered with a "I know this is not a proper invoice...," instead of offering to send one later by mail or e-mai
I enjoyed starting a day with refreshing breakfast of the hotel with very well organized and clean kitchen. Personel was very kind and friendly.
Excellent location for exploring the old town. New apartment with nice kitchen. Markets on Place Kleber a few days of the week for fresh food and vegetables No hangers or hooks/ shelves for storage.
Very convenient to have a small kitchen which was very well equipped. Location was very good for exploring Strasbourg on foot. Design was modern but very comfortable. Hotel staff very pleasant and helpful, from reception to housekeeping. Electrical outlets are only operational when the key card is inserted, so you cannot charge small appliances (cell phone, laptop, camera batteries) when you are not in the room. GPS information on how to find hotel is not accurate (on a pedestrian street), so pre-arrival information on where to and how to reach the hotel and park would have been helpful.
Good location with excellent service from the staff day and night. Defintely stay there again.
situation close to the center poor breakfast
Extremely helpful desk (perfect English), nice restaurant/cafe, extremely convenient location to the sights, nice rooms, even A/C. Just be aware that you'll have some walking to do from the train station, but you can cut 3/4 of the walk by taking the tram, or you can cab it to within a block.
Perfect location and all hotel features were good or better. With tram a very short walk away, you could go anywhere with ease. Rooms have double windows for sound control.
Great location. Double windows that helped to reduce the street noise. Really nice staff that helped for reserving tables from restaurants. There might be some improvements in breakfeast...
Excellent location, adjacent to the cathedral and convenient for city centre facilities. Staff friendly and very helpful. Rooms decorated and furnished in 'traditional' style are relatively spacious and very clean. Bathroom spotless and well serviced and maintained.
Good location for tourists and business travelers; close to the Cathedral, restaurants and public transportation. The breakfast (13 euros) was too expensive,
AMAZING LOCATION Almost exactly in front of the cathedral. The room was nicely decorated, and very clean. I think it is a True three star as opposed to a three star that is really a two as you often find in Europe. Very difficult to find if you're driving! Much of the area surrounding the hotel is pedestrian only, and your GPS will get very "confused" because it can not guide you anywhere near the hotel itself. If you drive, look for a paid underground parkin lot.. (Parking Gutenberg at Gutenberg plaz is the closest to the hotel)
Good Service and Location No Coffee Making Facilities
Small but interestingly decorated bedroom. Fun lobby. Lovely front desk and restaurant staff. Shower flooded the bathroom floor and, if I had not thrown all the towels down, it would have flooded the bedroom as well. They were surely aware of this as the shower head was positioned facing the wall. Once it was turned to focus the water downward, the flooding began. Room 308.
It was close to the main cathedral centre. The staff was friendly. They should include the breakfast with their rate. I found the breakfast was expensive.
Location is perfect -close to the city center, yet in a quiet area. A parking garage is directly opposite the hotel - a great plus when coming to Strasbourg by car. The heating was turned off when we arrived, so it was chilly in the room and bathroom, but we switched the radiator on and it got warmer overnight.
Hotel aux trois roses is a small, cute hotel close to the city center in strasbourg. A parking lot is just opposite the hotel (9euros for 24 hours). Staff was friendly, the double room was somewhat small but clean and with a nice bathroom. The breakfast buffet was quite nice. We were there for just one night, but the impression was very good and I would advise this hotel to my friends.
excellent location close to centre yet quiet and pleasant The rooms are small
friendly staff no air condition really warm in the room
There is a sauna no
Location. The glass shield for shower can not avoid leakage of water and hence made the floor totally flood! It's very inconvenient to unload our luggages, because there is no space for parking car, even just temporarily, in front of the hotel. So we just parked on the street for unloading with cars running besides us.
Staff were kind and helpful. Room was clean and bright. The shower was inadequate. The bathroom door didn't close properly. Reception couldn't help with certain queries as they did not have a working computer.
The room was clean and comfortable and a very good value. The hotel is very convenient - within 10-15 min walk of shopping and multiple bars/restaurants/food markets, etc. Also, it's on the bus line and just a short ride from the train station. I also liked that it was within walking distance of the Council of Europe and ECHR, because that was my purpose in town. The breakfast was also very good - assorted breads and pastries, juice/coffee/tea, fruits and cheese and yogurt, etc. I would definitely stay here again.
Good location - close to the historic district of the town, quiet area, kind service . No.
Very central location and reasonably close to the main train station of Strasbourg. The room was very small and the shower was dark as there was insufficient light in the bathroom. The hotel is not well signed and a little difficult to initially locate but this was exacerbated by renovation work being undertaken at Place Kleber.
The location and. the helpful staff. Only draw back was the tiny attic room, which we warned about. The view of Kleber Pace was an added bonus.
Nice decorated rooms and parking nearby
The location is excellent - in the heart of the old city while within easy walking distance of the train station. All staff were friendly and courteous and commuinicated well in English. The decor of the rooms was unique and created a warm ambiance that made it pleasant and relaxing. The breakfasts were good value with a wide selection.
Central; Balcony; Breakfast. Tiny on-suite; Poky corridors.
When I came back at the hotel around 7p.m. the desk was closed, and there was no way to get my key: I had to wait for 15 minutes. Another guest was in the same situation. Another point is the fact that the desk also closes at midnight ... What if something happened?
The location was excellent and the staff friendly. Very small room. Would have been annoyed if we were given one of the even smaller ones. Limited breakfast for the price.
The location is excellent. Right in the middle of everything. The buffet breakfast is suberb.
close to city center, clean, friendly
Location, location, location. Le Kleber has an awesome location in the heart of the city. A little difficult to find with the car (park in the Kleber Parking Garage). Convenient walk to everything in town. Rooms are small, but this is typical for this area. It was hard fitting our family of four (one baby in a crib) into a triple room.
Good budget hotel conveniently located near downtown, friendly personnel. Hotel is located within walking distance from train/bus station and downtown. No iron in he room
The double room which was provided was smaller than any single room that I have ever seen. There were no single wardrobe or a kind of shelf to put cloves and other stuff. All furniture included 1 bad+1 chair + small table+ 2 smallest bedside-tables and almost no space around. The room was absolutely not suitable for 2 people. I would not advice even a single traveller to stay there because many much nicer hotels might be booked for the same price in Strasbourg. I experienced this 1 year before. This booking I consider as an obvious mistake.
That there were no formalities on arrival e.g. filling out forms etc., that it was easy to find on exiting the motorway and that the parking was in a locked courtyard
The staff were very pleasant and helpful. Also, good location. no
Breakfast room Bedroom was extremely small and cramped, not well furnished and overlooking concrete jungle
Very pleasant staff No
Good car parking, comfortable bed. Very helpful staff very dated decor, old furniture but it was inexpensive
hotel staff/location views from rooms
very pleasant staff creeky floorboards
The room was small for four people
Staffs were very nice! Direct phone line to the room seemed to be not working.
Location excellent Noisy on wekends
friendliness and geographical situation within the city
attention of owner and friendliness of staff small bed and room - ok for one night not more
Basic hotel, but honest. Basic services, nice staff, good location. Don't go here if you look for a business hotel or you are on a romantic trip. Rooms are too small (mine at least) for family.
Very good position for visiting Strasbourg and parking not too difficult. No TV as standard - you have to pay for a more expensive room to have TV. This is an anomaly nowadays.
Location is good. The people is kind and helpful.
Location is perfect - 5 minutes to Notre Dam. Parking is nearby and costs only 9 euro per 24 hours, good hotel for those who travels by car. Clean room. Staff is very friendly. Breakfast was so french!
Nice cosy hotel! 5 min to Cathedral! I did not have breakfast. There are so many cafes and bakeries around, one can chose something new everyday! Very positive impressions!