Cons (-) Would've been nice if there was a pool
3 stars
Crowne Plaza Suffern-Mahwah
Photos of Crowne Plaza Suffern-Mahwah
Overview
Located in the village of Suffern in the Hudson Valley of New York state, Crowne Plaza Suffern-Mahwah is proud to be ranked in the top 5 hotels in the North American region for overall guest satisfaction. The upscale accommodations allow guests to relax and take in the sights of the gorgeous region known for its farms, orchards, and vineyards.
From state-of-the-art event and meeting spaces to luxurious rooms, Crowne Plaza Suffern-Mahwah has all the accommodations to make guests feel comfortable, whether they're visiting for work, pleasure, or a little bit of both.
The fitness facility includes everything guests need for a great workout, like free weights, treadmills, stair masters, yoga mats, stationary bikes, resistance bands, stability balls, tools and much more. Even better, it's open 24 hours to accommodate every visitor's schedule.
For guests who are traveling for work, Crowne Plaza Suffern-Mahwah offers many complimentary business services. From an on-site, 24-hour business center with high-speed WiFi and copy, print and scanning services to meeting rooms, the hotel can handle your work needs.
Crowne Plaza Suffern-Mahwah boasts a Sleep Advantage® Program because they care that guests get a great night's sleep during their stay. Visitors can catch some z's with premium and luxuriously soft bedding, Quiet Zones and Guaranteed Wake Up Calls. Visitors can choose from salads, pasta dishes, steaks, seafood, buffet offerings from the on-site eatery, Flagstones Restaurant. Or, guests can sip at Koi Lounge, a lounge serving up specialty cocktails, beers on draft, and small plates. If guests want to stay in and relax, they can order room service.
Latest deals for Crowne Plaza Suffern-Mahwah
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Crowne Plaza Suffern-Mahwah
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Hypoallergenic
- No smoking
- Lowered sink
- Non-feather pillow
- Upper floors accessible by elevator
- Upper floors accessible by stairs
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Bottle of water
- 24hr front desk
Bathroom
- Raised toilet
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
General
- Seating area
- Hardwood or parquet floors
- Inner courtyard view
- Interconnected room(s) available
- Sofa
- Soundproofing
- Telephone
- Storage available
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Bedroom
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Cribs available
- Kids meals
- Kid-friendly buffet
Parking and transportation
- EV charging station
- Free parking
Laundry
- Laundry facilities
- Iron and ironing board
Things to do
- Hiking
- Board games/puzzles
Outdoor
- Garden
Health and safety
- Housekeeping
Fitness
- Fitness center
Reviews of Crowne Plaza Suffern-Mahwah
8.1
Very good
1128 verified ratings
Wonderful
607
Very good
188
Good
118
Okay
67
Fair
57
Mediocre
18
Poor
73
Summary of reviews
Guests say
Guests appreciated the great location and comfortable beds at the hotel. Many found the amenities impressive for the price, and some enjoyed the friendly staff. However, there were consistent complaints about the cleanliness and service, with several reviews mentioning outdated rooms and unwelcoming staff. Overall, while some guests had a pleasant experience, others felt the hotel fell short of expectations.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.9 out of 10
541 reviews
8.6 out of 10
237 reviews
8.2 out of 10
6 reviews
9.1 out of 10
5 reviews
All reviews
Pros (+) Desk Staff and Cleaning Staff very helpful
Cons (-) Not noted
Pros (+) Everything....
Cons (-) Was the softest bed ive slept on... Bad for the back.
Pros (+) It was a very comfortable ad pleasant experience. The rooms are modern and very clean.
Pros (+) Clean hotel, comfortable beds and very quiet. The staff was nice. We stayed 2 nights and I wouldn't have minded if our stay was longer. There aren't many choices in this immediate area, but judging by the looks of the other hotel I saw, this is the best.
Cons (-) Our room was at the end of the hotel, so maybe that was the culprit, but the wifi was terrible. It constantly dropped in and out to the point where it was effectively useless. Breakfast was supposed to end at 10:30 and my wife and I got there just before 10 and they had already closed and were setting up for lunch. Ours and the key card of another guest stopped working on the 2nd day, which was a ...
Read more
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the fitness facility at Crowne Plaza Suffern-Mahwah?
The fitness facility at Crowne Plaza Suffern-Mahwah is open 24 hours and includes free weights, treadmills, stair masters, yoga mats, stationary bikes, resistance bands, stability balls, and more, ensuring you have everything you need for a great workout.
What are the dining options at Crowne Plaza Suffern-Mahwah?
You can choose from a variety of dining options at Crowne Plaza Suffern-Mahwah, including salads, pasta dishes, steaks, seafood, and buffet offerings at Flagstones Restaurant, as well as specialty cocktails, beers on draft, and small plates at Koi Lounge. Room service is also available if you prefer to stay in and relax.
What are some common concerns about the hotel's cleanliness?
Some guests have mentioned concerns about the cleanliness of the rooms, including visible streaks of spilled liquids, dirty carpets, and significant stains. Additionally, some guests have noted issues with unclean rooms and unmade beds despite requesting cleaning services.
What are the parking options at Crowne Plaza Suffern-Mahwah?
Crowne Plaza Suffern-Mahwah offers free parking, as well as an EV charging station, providing convenient parking options for guests with electric vehicles.
When is the high season for visiting Crowne Plaza Suffern-Mahwah?
The high season for visiting Crowne Plaza Suffern-Mahwah is in May, offering an ideal time to experience the upscale accommodations and take in the sights of the gorgeous Hudson Valley region in New York.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the 24-Hour Fitness Facility
The hotel's fitness facility is well-equipped and open 24 hours, making it convenient for guests to fit in a workout at any time during their stay.
Consider Bringing Your Pet
The hotel is pet-friendly, but some guests noted that there may be charges for bringing pets. It's advisable to inquire about this in advance if you plan to bring a pet.
Explore Nearby Attractions
The hotel is conveniently located near attractions such as the Washington Avenue Soldier's Monument and Lafayette Theatre, making it a great base for exploring the area.
Check Business Services
If you're traveling for work, take advantage of the complimentary business services offered by the hotel, including the 24-hour business center and meeting rooms.
Be Mindful of Noise Levels
Some guests reported noise issues, particularly from interior-facing rooms. If you're sensitive to noise, it may be best to request a room away from potential sources of disturbance.
Consider Room Upkeep
While many guests praised the cleanliness of the rooms, some mentioned issues such as dirty toilets and outdated furniture. It may be beneficial to check recent reviews for insights into room conditions.
Plan Dining Options
Guests appreciated the on-site restaurant and lounge, but some mentioned limited dining hours. It's advisable to check the operating hours if you plan to dine at the hotel.
Inquire About Breakfast Inclusions
Several guests noted discrepancies regarding breakfast inclusions. If your reservation includes breakfast, it's recommended to confirm this upon check-in to avoid any unexpected charges.
Address Any Concerns Promptly
If you encounter issues during your stay, such as room cleanliness or noise disturbances, consider addressing them with the staff promptly to seek resolution.
Location
3 Executive Boulevard, Suffern, NY 10901
What's nearby
- Washington Avenue Soldier's Monument1.8 mi
- Lafayette Theatre1.9 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Crowne Plaza Suffern-Mahwah
Low season | January |
|---|---|
High season | April |
Average price (weeknight) | $137 |
Average price (weekend night) | $187 |
When to book a room at Crowne Plaza Suffern-Mahwah
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Crowne Plaza Suffern-Mahwah
FAQs when booking at Crowne Plaza Suffern-Mahwah
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in SuffernMost recommended
See most recommended stays in SuffernGood to know
Value for money | 7.7 |
|---|---|
Distance to city center | 1.9 mi |
Nearest Airport | Teterboro |
Distance to airport | 18.8 mi |