Extended Stay America Select Suites - Houston - Sugar Land

Guests have praised the helpful and friendly staff, particularly mentioning the front desk personnel as nice and accommodating.

Some guests found the beds very comfortable, while others mentioned terrible beds with makeshift frames that moved across the floor.

While the hotel advertises complimentary breakfast, some guests were disappointed to find out that breakfast was not available due to a lack of permit or certification.

The hotel offers free parking, but some guests reported incidents of break-ins while parked at the hotel.

Guests have had mixed experiences with cleanliness, with some mentioning very clean and comfortable rooms, while others reported various issues such as mold, stains, and a strong smell of smoke.

Some guests reported issues with room cleanliness, strong odors, and maintenance problems. It may be beneficial to inquire about room conditions and specific amenities before making a reservation.

Several guests were disappointed by the lack of breakfast options, despite the hotel advertising complimentary breakfast. It's advisable to confirm the current status of breakfast offerings before arrival.

The hotel is pet-friendly, but some guests experienced issues with cleanliness and noise. Pet owners should ensure that the designated pet-friendly rooms meet their expectations.

The hotel is conveniently located near various attractions, including parks, malls, and sports centers. Guests may want to explore these nearby places for entertainment and leisure activities.

The hotel offers increased accessibility, but guests with specific accessibility needs should verify the availability of suitable accommodations and facilities.

Some guests mentioned noise disturbances, including hallway cleanliness and loud surroundings. Light sleepers may want to request rooms in quieter areas of the hotel.

Housekeeping services were reportedly inconsistent, and some guests encountered issues with obtaining towels and room cleanliness. Guests should confirm the availability of essential services upon check-in.

Guests who experienced issues with their rooms or amenities should promptly communicate their concerns to the hotel staff for resolution and to ensure a more comfortable stay.

A guest reported a vehicle break-in, so visitors should take precautions to secure their belongings and consider alternative parking arrangements if necessary.

Some guests encountered discrepancies between the advertised amenities and the actual offerings, such as breakfast inclusions and room features. It's advisable to verify the availability of specific amenities before booking.