Sumartin Hotels

Good location close to the sea, many tennis courts, friendly staff. The standard double room is a bit small.

I enjoyed staying at Hotel Elaphusa. In fact, this was one of those vacations where I just wasn't ready to return home. I appreciated the affordability of the hotel. I thought the rates I found through booking.com were very fair considering that this hotel has a lot of amenities. We were very close to the beach and not far from Zlahtni Rat Beach. My husband really enjoyed the hotel gym, saying there was quality equiptment to use. I enjoyed the spa, indulging in a pedicure and a massage. We also used the Kids Club to have some time alone during our stay. The staff is great with kids and my daughter loved it. I wish the kids program was longer than 1 and a half hours, but it is free of charge. Best of all, we really enjoyed the hotel dinner. The buffet was really big with a huge variety to chose from. We knew that breakfast was included in the price of our stay, but we were not charged for dinner either. Breakfast is decent, but not as elaborate as dinner. Overall, I feel like our family really enjoyed this hotel stay and we would most definetly stay here again. We didn't like the way the air conditioning in our room worked. You had to have the sliding balcony door closed in just the right way or the air conditioning would switch off. I can't tell you how many times my husband got up and had to try and fix it. He was very frustrated by it. The beds were the typical two doubles pushed together. I'm not sure if they had wheels or if they just slid on the floor, but they kept sliding apart, making it difficult to snuggle. I also felt like the staff at the front desk was a bit rude during check-in and check-out. Perhaps it was the language barrier.

Fabulous beach Zlatni Rat - 500m away. There is also a beach next to hotel. Not in the city center, but quite close. No wireless internet in the room, only at the lobby

absolutely loved the layout of the hotel and its location. Loved the bowling. The staff were very rude. I kindly asked for some cutlery to be brought up to my room but was rudely told to come down to reception to get it myself. Then had it delivered to my room anyway. When checking out I asked for the total cost of room instead of a break down and was rudely spoken to very unprofessional. Staff definately need more training on customer service because its a great hotel in a fabulous location. Thank you.